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Reviews of Hotel Estrela de Fatima

4 out of 5
Hotel Estrela de Fatima
Rua Cónego Manuel Nunes Formigão, n. 40, Ourem

Reviews

9.6

Exceptional

Rating 10 - Excellent. 97 out of 120 reviews" "
Rating 8 - Good. 17 out of 120 reviews" "
Rating 6 - Okay. 4 out of 120 reviews" "
Rating 4 - Poor. 2 out of 120 reviews" "
Rating 2 - Terrible. 0 out of 120 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very well maintained. It has very friendly staff who go all out to accommodate. The best part is the location. You are literally across the Santuário de Fátima. It’s an amazing experience. Definitely would return.
Stayed 2 nights in Apr 2024

10/10 Excellent

karen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a very good location
Stayed 1 night in Mar 2024
Response from Jorge Jesus on 27 Mar 2024
Dear Karen,Thank you so much for the review!Best regards,

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Perfect location. Clean modern rooms. Staff friendly. I had stayed here 2 years ago and returned. Same quality. We used Fatima as a base point for day trips to central Portugal. Only complaint about Fatima is restaurant choices are not overly abundant.
Stayed 3 nights in Mar 2024
Response from Jorge Jesus on 27 Mar 2024
Dear Sandra,Thank you so much for the review and your opinion!Yes, our Hotel has a great location in Fatima, and it's great as a base point for day trips to central Portugal. Best regards,

10/10 Excellent

Eulalia

Travelled with group
Liked: Cleanliness, property conditions & facilities
The staff were very helpful and the hotel is very near the Shrine of Fatima
Stayed 1 night in Mar 2024
Response from Jorge Jesus on 27 Mar 2024
Dear Eulalia,Thank you for the review and the compliment to the Hotel's staff.Best regards

10/10 Excellent

Robert

Clean. Comfortable bed. Great location!
Stayed 1 night in Mar 2024
Response from Jorge Jesus on 27 Mar 2024
Dear Robert,Thank you for the review!Yes, the location is great!Best regards,

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff is very nice and helpful and the rooms are very clean.
Stayed 1 night in Feb 2024
Response from Jorge Jesus on 27 Feb 2024
Dear Ann,Thank you so much for the review!Thank you for the compliment to the staff.Best regards

10/10 Excellent

HALINA

Stayed 1 night in Jan 2024
Response from Jorge Jesus on 11 Jan 2024
Dear Halina,Thank you so much for your review!Best regards

10/10 Excellent

Fernando, Fresno

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk manager was great
Stayed 1 night in Dec 2023
Response from Jorge Jesus on 7 Jan 2024
Dear Fernando,Thank you so much for your review and compliment to the front desk manager!Best regards

10/10 Excellent

Richard, raleigh

Liked: Staff & service, property conditions & facilities
Wow one of the newer and nicer places in Portugal
Stayed 1 night in Nov 2023
Response from Jorge Jesus on 26 Nov 2023
Dear Richard,Thank you so much for the review and comments!Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jorge Jesus on 26 Nov 2023
Dear Guest,Thank you so much for the review!Best regards

6/10 Okay

Paul

Stayed 1 night in Oct 2023
Response from Jorge Jesus on 23 Oct 2023
Dear Paul,Thank you for the review.Best regards,

10/10 Excellent

ASUNCION

Stayed 2 nights in Oct 2023
Response from Jorge Jesus on 26 Nov 2023
Estimada Asuncion,¡Muchas gracias por la reseña!Saludos cordiales

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean across from Fatima square. All staff extremely helpful! Quiet restful sleep, great shower.
Stayed 1 night in Oct 2023
Response from Jorge Jesus on 13 Oct 2023
Dear Rosemarie,Thank you so much for your review!Thank you for your comments and compliment to all our staff!Best regards,

10/10 Excellent

lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to monuments. Newly updated room. The room was spacious, clean and super comfortable.
Stayed 1 night in Sep 2023
Response from Patrícia Casimiro on 1 Oct 2023
Thank you for your preference. Your opinion is very important to us!

10/10 Excellent

Don

Stayed 1 night in Sep 2023
Response from Jorge Jesus on 13 Oct 2023
Dear Don,Thank you so much for the review!We will be glad to welcome you back to Fátima!Best regards

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is the best! Service is great
Stayed 4 nights in Sep 2023
Response from Patrícia Casimiro on 1 Oct 2023
Thank you for your preference. Your opinion is very important to us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jorge Jesus on 13 Oct 2023
Dear Guest,Thank you for the review.Best regards,

10/10 Excellent

Griselda

Stayed 1 night in Sep 2023
Response from Jorge Jesus on 13 Oct 2023
Dear Griselda,Thank you so much for your review!We will be glad to welcome you back again, the next time you come to Fatima!Best regards,

10/10 Excellent

Suzanne

Stayed 1 night in Aug 2023
Response from Jorge Jesus on 13 Oct 2023
Dear Suzanne,Thank you so much for the review!Best regards,

10/10 Excellent

Shamenthri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was exceptional, room and property was clean and well maintained
Stayed 1 night in Aug 2023
Response from Patrícia Casimiro on 1 Oct 2023
Thank you for your preference. Your opinion is very important to us!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and so close to the sanctuary. You literally just have to cross the street and your there. Will come back here again!
Stayed 1 night in Aug 2023
Response from Patrícia Casimiro on 1 Oct 2023
Thank you for your preference. Your opinion is very important to us!

10/10 Excellent

Mary, Newark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Paulo

Stayed 1 night in Jul 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional service provided by Alexandra Figueiredo on the Front desk. Very welcoming, stored my luggage as the room was not ready. I visited the Sanctuary at Fatima and when I came back earlier than the checkin time the room was ready and Alexandra advised that I had an upgrade to the 4th floor with a view of the Sanctuary. Mauricio the bar person brought me bar snacks to my room and made the best hot chocolate after the candlelight procession late evening at the Sanctuary. Location, location! Directly across the Sanctuary with a path leading from the hotel front door to a short path onto the Sanctuary grounds. Could not get any closer than this, for people with mobility issues. The room was large and aesthetically appealing, soft plush tones, the bathroom, walk-in shower was huge and the view looked directly across to the Sanctuary. The beds comfortably. Tablet in the room providing information on the services and room service. Direct charge for cell phones by the bed no need of adapter converters. Room was spotlessly cleaned. Nice outdoor patio with tables and chairs, bar, lounge area, huge dining area. Breakfast was superb, lots to choose from, fresh fruit, yogurts, granola, cereals, coffee, tea, hot chocolate, cold cuts, cheese, breads, eggs, bacon, sausages, freshly squeezed fruit juices. Little restaurants all around, nicely designed market next door for souvenir shopping. Great stay. Highly recommend and would stay here again.
Response from Jorge Jesus on 18 Jul 2023
Dear Michelle,Thank you so much for the review!Thanks for the compliment to Alexandra and Mauricio, and for the detailed description of our Hotel and services!We will be glad to welcome you back on your next visit to Fatima!Best regards,

10/10 Excellent

David, Westwood

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely fantastic!
Stayed 1 night in Jul 2023
Response from Jorge Jesus on 18 Jul 2023
Dear David,Thank you so much for your review!Best regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was excellent in every aspect. Great service, clean rooms and close to the Sanctuary of our Virgen de Fatima.
Stayed 1 night in Apr 2023
Response from Jorge Jesus on 26 Apr 2023
Dear John,Thank you so much for the review and your comments!We will be glad to welcome you back again, on the nxt trip to Fatima!Best regards,

10/10 Excellent

Josefina

Stayed 1 night in Mar 2023
Response from Jorge Jesus on 19 Apr 2023
Estimada Josefina,Agradecemos muito a sua avaliação!Atencioamente,

10/10 Excellent

Armida

Stayed 2 nights in Mar 2023
Response from Jorge Jesus on 19 Apr 2023
Agradecemos a sua avaliação!Atenciosamente,

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O Hotel
Stayed 2 nights in Feb 2023
Response from Jorge Jesus on 9 Mar 2023
Estimada Ana,Agradecemos muito a sua avaliação!Atenciosamente,

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Jan 2023
Response from Jorge Jesus on 14 Feb 2023
Dear Hortensia,Thank you so much for the evaluation!Yes, our guests love the breakfast!Best regards

10/10 Excellent

Emilio, Murrieta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have the full view of Fatima
Response from Jorge Jesus on 14 Feb 2023
Dear Emilio,Thank you so much for the evaluation!Best regards

10/10 Excellent

Hortensia, WARRENVILLE

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible.
Response from Jorge Jesus on 14 Feb 2023
Dear Hortensia,Thank you so much for the evaluation!Best regards

10/10 Excellent

Mirtha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at this hotel near the sanctuary and I recommended. Hotel clean and staff very friendly. The only thing they need to have better breakfast options but besides that everything was good
Response from Jorge Jesus on 4 Jan 2023
Dear Mirtha,Thank you for the evaluation and comments!Best regards

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. Very comfortable bed. Staff caring and friendly
Response from Jorge Jesus on 4 Jan 2023
Dear Rui,Thank you for the evaluation and comments.Best regards

10/10 Excellent

Mario, Springfield

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing service!!
Stayed 1 night in Nov 2022
Response from Jorge Jesus on 4 Jan 2023
Dear Mario,Thank you for the evaluation and comment!Best regards

10/10 Excellent

edgar

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Location is the best perfect nice close very luxury hotel with professional staff delicious food and excellent price
Stayed 2 nights in Oct 2022

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Location are good the room was not good very small no chair or sofa to sit on im 91 yrs old and i booked for 4 night i could not rest because i dont have a chair or sofa. The room that i rented was not definitely not a deluxe room that was quoted to us your reception desk was rude i requested upgrades because i staying 4 night also the room services did not have my room ready until 4pm on the 2nd day i requested early clean up my room so i could rest but room never done early always after 4pm Thank you John LJ
Stayed 4 nights in Oct 2022

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location can’t be beat, it’s literally right across the street from the shrine. The beds are not super comfy and the room is basic, however the staff is wonderful and the room was spotlessly clean.
Stayed 1 night in Oct 2022

6/10 Okay

Dario

Stayed 2 nights in Aug 2022
Response from Jorge Jesus on 1 Sept 2022
Estimado Dario,Obrigado pela sua avaliação.Atenciosamente,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Jorge Jesus on 1 Sept 2022
Estimada Maria,Agradecemos muito a sua avaliação!Atenciosamente,

10/10 Excellent

Elisban

Liked: Staff & service, amenities, property conditions & facilities
The location is convenient. The people working here are friendly and very helpful
Stayed 2 nights in Aug 2022
Response from Jorge Jesus on 1 Sept 2022
Dear Elisban,Thank you for the evaluation and compliment to our staff.Best regards

10/10 Excellent

Jacinta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just across the street from the Sanctuary. No way the hotel could be better situated! Very friendly, hotel in great shape, parking lot right there. It was just perfect.
Stayed 1 night in Jul 2022
Response from Jorge Jesus on 1 Sept 2022
Dear Luis,Thank you so much for the evaluation and comments!Best regards

10/10 Excellent

Maryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly staff. Located just in front of the basilica. Easy to walk to any point of interest in Fatima.
Stayed 1 night in Jul 2022
Response from Jorge Jesus on 17 Jul 2022
Dear Maryan, Thank you so much for the review and comments! Best regards

10/10 Excellent

Clive

Stayed 1 night in Jun 2022

10/10 Excellent

Santiago

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Corazon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent. The staff are very helpful and all the amenities met my expectations. I would definitely stay in this hotel on my next visit to the shrine.. I would recommend it. (I stayed from june 2-4,2022)
Stayed 2 nights in Jun 2022
Response from Jorge Jesus on 27 Jun 2022
Dear Corazon, Thank you so much for the evaluation! We will be glad to welcome you back, on your next visit to Fátima! Thanks recommending our Hotel! Best regards

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a peaceful place, the food was delicious, and the hotel people were very nice. I will strongly recommend this place.
Stayed 2 nights in May 2022
Response from Jorge Jesus on 27 Jun 2022
Dear Gladys, Thank you so much for the evaluation and for recommending our Hotel! Best regards

10/10 Excellent

Ana, Santa Tecla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel just steps from the Santuario. The hotel offers the most amaxinf free
Stayed 2 nights in Apr 2022
Response from Jorge Jesus on 30 Apr 2022
Dear Ana, Thank you for the evaluation and comments. Best regards

10/10 Excellent

Lilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing all the way
Stayed 1 night in Dec 2021
Response from Jorge Jesus on 16 Dec 2021
Dear Lilia, Thank you for the evaluation and comments. Best regards