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Reviews of Four Points by Sheraton San Rafael Marin County

3 out of 5
Four Points by Sheraton San Rafael Marin County
1010 Northgate Dr, San Rafael, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 645 out of 1144 reviews" "
Rating 8 - Good. 290 out of 1144 reviews" "
Rating 6 - Okay. 103 out of 1144 reviews" "
Rating 4 - Poor. 64 out of 1144 reviews" "
Rating 2 - Terrible. 42 out of 1144 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Erica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the 101. Clean and Nice staff.
Stayed 5 nights in Apr 2024

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room and safe parking
Stayed 1 night in Mar 2024

6/10 Okay

Lachmmie, South Lake Tahoe

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Cori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool with the outdoor fireplace were very relaxing. I did have a problem, after i was told my credit card was going to be charged only once for $75 for a deposit, i was charged the next day for another $75. They were very nice about it at the frount desk and im very hopeful the situation has been resolved.
Stayed 5 nights in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay while in town for Sonoma Raceway. It’s convenient, clean, close to food, and has great amenities with a heated pool and hot tub and a really good exercise facility.
Stayed 4 nights in Apr 2024

2/10 Terrible

Wayne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their queen bed is not the standard size , it’s way smaller . The facilities in the room are outdated . Over priced .

10/10 Excellent

George, Lincoln

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out, very clean and breakfast was very good.
Stayed 1 night in Apr 2024

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall, we really enjoyed our stay. One aspect that we did not like was the long walk to our room once we were inside the facility. Although we parked by the closest entrance to our room, the distance to walk down multiple hallways was troublesome for us. It would be helpful if staff at the front desk would let the guest know that the distance to the room. I would have definitely requested a room closer in proximity to the entrance. Communication is key. Hopefully this will change in the future for the well-being of the guest.
Stayed 1 night in Mar 2024

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service
Fair property for the price
Stayed 3 nights in Mar 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful, friendly staff.
Stayed 1 night in Apr 2024

6/10 Okay

Bette, Peoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The common areas were very impressive. The rooms were clean, but not up to date. Wi-fi access was terrible.
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like having to pay $30.00 for the Continental breakfast
Stayed 2 nights in Mar 2024

10/10 Excellent

Jacy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding, bathroom and overall room cleanliness was excellent. Front desk staff extremely friendly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
You need a car here. Northgate Shopping Center is close. Get a room facing away from the 101 freeway.
Stayed 1 night in Mar 2024

10/10 Excellent

Carma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Katrina

Liked: Cleanliness, property conditions & facilities
Nice stay in great location. Our room never had cleaning service for some reason but otherwise great.
Stayed 2 nights in Mar 2024

10/10 Excellent

JOSEPH

Very classy place
Stayed 2 nights in Mar 2024

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 2 nights in Mar 2024

4/10 Poor

Anneka

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our first room had ants in the bathroom and on the table between beds , they switched us rooms and unfortunately that room had ants as well but worse . They were in the tub, around the tub as well as drain gnats. We have stayed here before and had no issues but this time around it seems they need to do some maintenance for the property and install vents in bathrooms to prevent mold on ceilings from hot showers. Disappointed this stay around as I was there for my daughter having surgery and she had to stay with me during recovery. Didn’t like having to battle ants and gnats .
Stayed 7 nights in Mar 2024

10/10 Excellent

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I had one of the accessible rooms. Was good. Close to car. Priced very competitively. Very clean. Generous with towels. HOWEVER, the tub grab bars need some attention. I did not feel comfortable putting my total weight on all of them. Otherwise, A
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Endijs

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Erica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean, easy commute for travels.
Stayed 4 nights in Mar 2024

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check in, quiet clean apartment. Cookie was delicious!
Stayed 1 night in Mar 2024

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

vilma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good except it took 3 reviews of rooms offered that was as I had requested i.e. quiet, no freeway view.
Stayed 2 nights in Feb 2024

8/10 Good

Divya

Liked: Staff & service
complimentary breakfast option
Stayed 2 nights in Feb 2024

10/10 Excellent

Anneka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip
Stayed 2 nights in Feb 2024

4/10 Poor

Amber

Liked: Staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another good stay
Stayed 3 nights in Feb 2024

10/10 Excellent

Dorinda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
TV not working. Glenn fixed it on his off time. Nice employee.
Stayed 2 nights in Feb 2024

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Frank

Stayed 4 nights in Jan 2024

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay
Stayed 1 night in Jul 2023

4/10 Poor

Oscar

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Water in the bathtub took forever to go down the drain. Pillows were too soft an uncomfortable
Stayed 1 night in Jan 2024

10/10 Excellent

Molly

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Breta

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The internet literally didn't work. I had planned and needed to get some work done but couldn't
Stayed 1 night in Jan 2024

8/10 Good

Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was nice. The rooms were older remodeled rooms. No complaints it did its job for one night.
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has been around awhile, but it’s been kept up nicely. The rooms are relatively plain but neat, and have been kept up in good repair. The beds, bedding and towels were above average, comfortable and clean. The restaurant was only slightly above average, with a good standard menu. The staff was excellent and attentive
Stayed 3 nights in Jan 2024

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel but request daily maid service if you are staying more than one night
Stayed 3 nights in Jan 2024

4/10 Poor

Allison

Stayed 1 night in Jan 2024

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Dewi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

BEATRICE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Jan 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Cozy & Quiet
Great experience from check-in to check-out. The front desk was able to accommodate my dates mistake. I had booked the reservation the date after we arrived by mistake. She was able to switch it to the day we actually arrived no problem. The room was clean, and the beds were more comfortable than most hotels. Would definitely stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Deepak

Stayed 1 night in Jan 2024