3 outdoor pools, pool umbrellas, pool loungers
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Reviews of Divi Little Bay Beach Resort

4 out of 5
Divi Little Bay Beach Resort
Little Bay Road, Philipsburg

Reviews

8.4

Very good

Rating 10 - Excellent. 481 out of 1001 reviews" "
Rating 8 - Good. 334 out of 1001 reviews" "
Rating 6 - Okay. 99 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Steven Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good mix of ages with the folks at the resort . Very relaxing atmosphere and good service all around . Would highly recommend .
Stayed 6 nights in Apr 2024
Response from Colin on 16 Apr 2024
Thanks for your rating and review. We thank you for having chosen our resort and we are happy that you enjoyed your stay. We appreciate you and look forward to the opportunity to be of service once more.

10/10 Excellent

Shamar

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was amazing, and the property was extremely beautiful. However, the cleanliness was not up to par, especially in the rooms, hallways, and stairs. If you are afraid of iguanas, please do not go to this property and do not feed them! They are huge and all over the property. I am already terrified of lizards, and these huge iguanas traumatized me. But other than that, everything was beautiful, and the staff was amazing. I will definitely be going back.
Stayed 4 nights in Apr 2024
Response from Colin on 15 Apr 2024
Thanks for your rating and review. We thank you for having chosen our resort. We appreciate you and look forward to being of service once more.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and spacious. Beach is not as nice as many others in St Martin, but good for snorkelling. Good for the price.
Stayed 7 nights in Apr 2024
Response from Anne-Marie GM on 15 Apr 2024
Dear valued Guest,Thank you for your review. We appreciate your comments and look forward to welcoming you back in the future.Kind regards,

8/10 Good

John, Levittown

Travelled with partner
Disliked: Staff & service
Property was beautiful. Rooms could use some updating. Some staff were great while the beach staff no so much. Food was ok. Our last dinner we did at pure ocean was excellent.
Stayed 6 nights in Apr 2024
Response from Anne-Marie GM on 15 Apr 2024
Dear valued Guest,Thank you for your review. We look forward to welcoming you back in the future.Kind regards,

10/10 Excellent

Ashleigh, Demopolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, amazing views, good food- overall great experience!
Stayed 4 nights in Apr 2024
Response from Colin on 14 Apr 2024
Thanks for your review and rating. We are happy that you enjoyed your stay. We appreciate you and look forward to being of service once more.

10/10 Excellent

Aza O, Brooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities
По
Stayed 4 nights in Mar 2024
Response from Anne-Marie GM on 15 Apr 2024
Dear valued Guest,Thank you for your review. We look forward to welcoming you back in the future.Kind regards,

10/10 Excellent

Keri

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Resort was everything we expected and more! They upgraded our room to a suite which was lovely! The food was great, plenty of options. The room was clean. Resort was well maintained and beautiful! The ONLY thing that wasn’t really an issue is that the service at bars was very slow….they are on island time. We stayed All inclusive and it was worth every penny! And thank you Expedia for the $100 resort credit.. we used that every morning for coffee/tea at the cafe that’s not include in AI and still had some leftover to buy souvenirs! We will definitely be going back!
Stayed 7 nights in Apr 2024
Response from Colin on 12 Apr 2024
Thanks for your rating and review. We are happy that you enjoyed your stay. We appreciate you and look forward to welcoming you back and being of service once more.

10/10 Excellent

Robert Frank Gaither

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pools are fantastic. Wonderful view Great snorkeling right off the beach WIFI needs improvement
Stayed 10 nights in Mar 2024
Response from Colin on 11 Apr 2024
Thanks for your rating and review. We appreciate you and thank you for choosing our resort. We look forward to the opportunity to be of service once more.

4/10 Poor

Mary

Travelled with family
Disliked: Staff & service, property conditions & facilities
This property needs to be updated! Restaurants not opened when stated . Not enough staff to handle volume of people!
Stayed 7 nights in Mar 2024
Response from Colin on 9 Apr 2024
Thanks for your rating and feedback. We are sorry that you did not fully enjoy your stay.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Colin on 9 Apr 2024
Thanks for your rating. We appreciate you and thank you for choosing our resort, we look forward to welcoming you back and being of service once more.

6/10 Okay

Kimberly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall, the property itself was really enjoyable! Beaches and pools were fantastic. We had to move rooms due to lack of hot water; Elvis was very nice is handing that for us. Very glad we didn't do all-inclusive because the service is quite bad. Super slow at bars and restaurants, and the restaurants don't open on time as advertised (Sunday brunch opened 30min late, and didn't have everything as advertised). We still had a great time, the resort is gorgeous and the beach is amazing. We enjoyed the new Rooftop Bar Mix; bartender Gregory was awesome. Just disappointed in the overall experience, so probably wouldn't come back again.
Stayed 4 nights in Apr 2024
Response from Maria Peterson on 7 Apr 2024
Thank you for your feedback. We are never happy to hear our guest is not satisfied with their experience at our resort and we apologize for any inconvenience which you may have had during your stay with us.

8/10 Good

Tiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a great stay. Beaches were beautiful, and there were lots of on-site options for grabbing snacks, souvenirs, etc. The market was stocked with everything you could ask for. Parking was plentiful and easy. Staff service in the restaurants was lacking at times. Bathtub in our room didn’t have a plug, and the water wouldn’t get hot.
Stayed 5 nights in Mar 2024
Response from Colin on 7 Apr 2024
Thanks for your rating and review. We appreciate you and thank you for choosing our resort. We look forward to being of service once more.

10/10 Excellent

beatrice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful week at the Divi Little Bay in Sint Martin. The resort and staff were outstanding. They call St. Martin the friendly island and they live up to this reputation. Staff were extremely accommodating and helpful with our little ones, we traveled with out 11 year old and 14 month baby. The resort was beautiful, with a great selection of pools and beautiful views of the beach and bay. The resort is located at the foot of Fort Amsterdam, which we were able to get up to with our stroller to enjoy the panoramic views of both bays. Tony gave a great walking tour of Philipsburg, many thanks! The food was wonderful! We loved the Wednesday lobster night and the hot lava nights where you cook your food on a hot stone! Wonderful and memorable vacation. We always felt very safe and welcome at the Divi. I highly recommend for anyone wishing to visit. We always had an easy time finding seats with umbrellas/shade covered and enjoyed the fact that we didn't have to run out at 5 in the morning to reserve spots, like you have to do at other resorts. Excellent all around and highly recommend visiting!
Stayed 7 nights in Mar 2024
Response from Colin on 1 Apr 2024
Thanks for your rating and thanks for your detailed review, which we are sure will assist and guide other fellow travelers. We appreciate you and thanks you for choosing our resort, we look forward to the opportunity to be of service once more.

8/10 Good

Jean

Travelled with group
Liked: Cleanliness, staff & service
Property I felt was a little tired and amenities are spread over a large area
Stayed 10 nights in Mar 2024
Response from Anne-Marie GM on 30 Mar 2024
Dear valued Guest,Thank you for your review and your feedback. We look forward to welcoming you back in the future. Kind regards,

10/10 Excellent

JAMES

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was one of my favorite of all time. Food options, drink options, the beach, and the rooms were gorgeous. I highly recommend going there and I will be there again soon. If you see Sandy tell him the Spencer said hello.
Stayed 8 nights in Mar 2024
Response from Anne-Marie GM on 30 Mar 2024
Dear valued Guest,Thank you for your review. We look forward to seeing you again soon.Kind regards,

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my ground floor walk out to the beach room. Clean, comfortable mattress and friendly staff. Pool is beautiful with loungers in the water. Front desk quick and efficient!Lunch at Gizmo's was great - staff was fun and food was very good - get the lamb gyro, it's real roasted lamb!
Stayed 1 night in Mar 2024
Response from Colin on 28 Mar 2024
Thanks for your review and rating. We are extremely happy that you enjoyed your stay. We appreciate you and thank you for choosing our resort. We look forward to the opportunity to be of service once more.

10/10 Excellent

KEITH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the staff and friendly guess atmosphere.
Stayed 4 nights in Mar 2024
Response from Colin on 26 Mar 2024
Thanks for your rating and kind comments. We appreciate you and thank you for choosing our resort. We look forward to welcoming you back.

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service. Friendly professional staff at all levels. Wonderful location!
Stayed 1 night in Mar 2024
Response from Colin on 1 Apr 2024
Thanks for your rating and review. We are happy that you enjoyed your stay with us. We appreciate you and look forward to the opportunity to be of service once more.

10/10 Excellent

LUDOVIC

Stayed 1 night in Mar 2024
Response from Colin on 14 Apr 2024
Thanks for your rating. We are happy that you enjoyed your stay. We appreciate you and look forward to welcoming you back and being of service.

2/10 Terrible

Naomi

Stayed 4 nights in Mar 2024
Response from Colin on 14 Apr 2024
Thanks for your rating. We are sorry that you did not enjoy your stay. We thank you for having chosen our resort and wish to let you know that we appreciate you.

10/10 Excellent

kathy

Stayed 1 night in Mar 2024
Response from Colin on 12 Apr 2024
Thanks for your rating. We appreciate you and we are happy that you enjoyed your stay. We look forward to the opportunity to be of service once more.

8/10 Good

Allena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: amazing beach, a few restaurant options, activities for those interested, nice pool, brunch was delish on sunday. Cons: Dated room on beach, sliding door could barely open.
Stayed 1 night in Mar 2024
Response from Anne-Marie GM on 23 Mar 2024
Dear valued Guest,Thank you for your review. Your comments are appreciated. we look forward to welcoming you back in the future. Kind regards,

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice. A little dated but overall nice.
Stayed 4 nights in Mar 2024
Response from Colin on 19 Mar 2024
Thanks for your review and rating. We are happy that you enjoyed your stay with us. We appreciate you and thank you for have chosen our resort. We look forward to welcoming you back and being of service.

6/10 Okay

Deanna

Stayed 5 nights in Mar 2024
Response from Colin on 7 Apr 2024
Thanks for choosing our resort and thanks for your rating, we appreciate you.

6/10 Okay

Shari

Travelled with family
Liked: Cleanliness
The beach was beautiful. Staff on the resort was very friendly but resort is very clearly understaffed. Meals generally took about two hours each making it hard to stay on schedule for excursions or other bookings. If you have mobility issues be warned, as the resort is full of steps and hills. Front desk staff was the best and helped out as much as they could. Limited dining options as part of the all inclusive and only one indoor restaurant. Overall we did enjoy our stay but would consider other resorts next time.
Stayed 4 nights in Mar 2024
Response from Maria Peterson on 18 Mar 2024
Thank you for staying with us and we appreciate your feedback.

10/10 Excellent

Weasley, Hendersonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Not busy. Good staff.
Stayed 2 nights in Mar 2024
Response from Anne-Marie GM on 18 Mar 2024
Thank you for your rating, we look forward to welcoming you back soon..

8/10 Good

Kathleen Rose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort
Stayed 6 nights in Mar 2024
Response from Maria Peterson on 18 Mar 2024
Thank you for staying with us. We are looking forward to welcoming you back soon.

8/10 Good

Hariram

Travelled with partner
Liked: Staff & service
They didn’t have water in the room.
Stayed 4 nights in Mar 2024
Response from Anne-Marie GM on 16 Mar 2024
Dear valued guest,Thank you for your rating and review. We hope we were able to solve the issue in a timely manner and look forward to welcoming you back in the future.

10/10 Excellent

NEIL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful landscaping. Very clean. Wonderful staff
Stayed 4 nights in Mar 2024
Response from Colin on 14 Mar 2024
Thanks for your review and rating. We are happy that you enjoyed your stay. we appreciate you and thank you for choosing our resort, we also look forward to welcoming you back and being of service.

10/10 Excellent

Adrian

Stayed 8 nights in Mar 2024
Response from Anne-Marie GM on 4 Apr 2024
Thank you for your rating, we look forward to welcoming you back.

8/10 Good

Gelo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anne-Marie GM on 14 Mar 2024
Thank you for your rating. We look forward to seeing you again.

6/10 Okay

Rissa

Liked: Cleanliness
While check in was at four we were able to check in at 1 which was really nice - the WiFi was so slow I ended up using my own data package. Our room had a nice bath tub but was extremely slow to fill and drain we noticed a gap between the wall and the tub also so we didn’t use it as we were unsure about filling it and therefore did not use it. Overall the room was clean and with a nice view and beautiful infinity pool. On Saturday however only one restaurant is open for lunch and there is only one serving staff - hats off to that hard working lady ! However we did not dine as the wait would have been forever.
Stayed 1 night in Mar 2024
Response from Colin on 10 Mar 2024
Thanks for your rating and feedback which is appreciated, we apologize for any inconveniences suffered. We look forward to welcoming you back and being of service once more.

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Colin on 11 Mar 2024
Thanks for your rating. We appreciate you and look forward to welcoming you back and being of service.

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service
The beach location is beautiful and the pools are nice.
Stayed 3 nights in Feb 2024
Response from Anne-Marie GM on 8 Mar 2024
Thank you for your review. We look forward to seeing you again.

10/10 Excellent

BARBARA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little Divi Beach Resort has a beautiful location between Little Bay and Great Bay. You wake up to views of gorgeous turquoise waters and, if you are lucky like we were, to bright warm sunshine. The beach area is amazing with clean soft sand and calm clear water. Umbrellas, lounge chairs and beach towels are provided. There is a beachside bar for drinks and food. There are also several beautiful pools to enjoy including one with an infinity edge overlooking the blue waters of the Caribbean Sea and another with a swim-up bar. Shops, restaurants and a spa complete the amenities. The accommodations that we have had for both of our trips here have been outstanding. The resort spreads out along the shoreline, with no high rise buildings. The staff is very friendly and willing to help with any issues. For those that like to venture out there are plenty of good restaurants, grocery stores and shops close by. Definitely a resort worth staying at.
Stayed 8 nights in Feb 2024
Response from Colin on 7 Mar 2024
Thanks for your rating and for sharing your great experience and for highlighting the quality of our amenities. We appreciate you and thank you for choosing our resort, we look forward to being of service in the future.

10/10 Excellent

Kaushik

Liked: Cleanliness, amenities, property conditions & facilities
Great place...very family friendly...there just arent that many family friendly resorts in the Caribbean, but this is a gem. The location is great...and the beaches are pristine. Would def come back.
Stayed 4 nights in Dec 2023
Response from Colin on 7 Mar 2024
Thanks for your rating and kind comments. We appreciate you and thank you for choosing our resort, we look forward to the opportunity to be of service once more.

8/10 Good

Kimberly Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice, I thought our room had a king bed when i booked this, but it was a queen. Also, no area rugs-floor very slippery in bathroom. Pure Ocean dining was excellent-compared to level of quality at the Shack and Seabreeze restaurant. Area for big improvement there being the same resort-same dining managerial team! Kitchen in room could have also had more cooking utensils & a few food staples (salt/pepper/coffee filters/ketchup/mustard). Helpful for travelers who cannot take these things in luggage. Also the couch in room -cushions were as hard as a rock- not comfortable one bit!!!! And railing on balcony was too high-blocked view of bay-which is what guests pay for when booking at your resort.
Stayed 7 nights in Feb 2024
Response from Colin on 7 Mar 2024
Thanks for your review and feedback which is appreciated. We look forward to welcoming you back to our resort, which would give us the opportunity to be of service once more and thank you for choosing our resort.

2/10 Terrible

Jonathan

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty
Stayed 1 night in Feb 2024
Response from Anne-Marie GM on 4 Mar 2024
Dear valued Guest,We are sorry to read we did not meet your expectations. We strive to provide the best service possible and were unaware of any issues you had. We hope you will give us a chance in the future. Kind regards,

4/10 Poor

patricia

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
Dining services were fine
Stayed 2 nights in Mar 2024
Response from Colin on 3 Mar 2024
Thanks for your rating and review. We are sorry that we did not meet your expectations. We appreciate you and thank you for choosing our resort, we hope you would return and experience an exceptional visit.

10/10 Excellent

Christine Ann

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone that works at the resort is friendly (this is the friendly island!) - truly. We enjoyed all the food we ate. Visited every pool. Snorkeled from the beach. Had a wonderful experience at the Divi and hope to return!
Stayed 7 nights in Feb 2024
Response from Colin on 3 Mar 2024
Thanks for your rating and kind comments. We are happy that you enjoyed your stay with us, we appreciate you and look forward to the opportunity to be of service in the near future.

2/10 Terrible

Sasha

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
To begin with, the property was beautiful as well as the views and the room. However that’s all that’s nice about it here. The lobby and check in staff was absolutely horrendous. They were so rude, unhelpful, inconsiderate and the list goes on. This also applied to the wait staff and bartenders. Minus a very small handful of people that managed to put a smile on their face as they greeted you, this experience was such buzzkill and mood changer on our vacation. There was also the longest wait time I’ve ever had to wait for a salad and some wings and fries, which leads back to our extremely rude wait staff. Honestly this experience was terrible and we’re so glad we booked to eat out of the hotel most of our days there otherwise our entire Vacation would’ve been ruined. Absolutely do not recommend!
Stayed 3 nights in Feb 2024
Response from Anne-Marie GM on 2 Mar 2024
Dear Sasha & Dillon,We are surprised to read your harsh review of our team members and wonder what triggered this as we do not have any record of your issues while you were on property. We are sorry you did not bring your concerns to our attention as we would have liked an opportunity to correct these immediately. Kind regards,

2/10 Terrible

Jimmy

Travelled with family
Disliked: Staff & service
Terrible Service! We stayed at the Divi Little Bay Resort for our Honeymoon, 8 days 7 nights, in fact as I am writing this we are waiting for our transfer to pick us up and take us back to the airport. We booked this trip through Expedia thinking it was an all inclusive resort only to find out when we got here that it is a time share property that offers an all inclusive package that costs an extra $167 per person per night. The front desk informed us that we are not the only ones this has happened too, that they get this complaint for the majority of people that book on Expedia. Additionally the staff was not accommodating at all, one evening my wifed asked a server for a menu and the response was we don’t have menus and the server walked away. On our last night we went to dine at the Mix restaurant and we did not love the menu options so we had an appetizer and a cocktail then walked down to the pureocean restaurant and we were turned away because it was 9:30, but the sign clearly says they are open until 10. After pureocean we walked over to the Gizmo’s bar and grill and again we were turned away. The resort is beautiful but the food is not the best in the area and the service is the worst we have ever experienced. Luckily we rented a car and we were able to explore the island and dine with better service and food else where.
Stayed 7 nights in Feb 2024
Response from Anne-Marie GM on 2 Mar 2024
Dear Jimmy,Thank you for your review. We are sorry to read that we did not meet your vacation expectations. We indeed we are not solely an all-inclusive resort, we cater to a variety of guest types. We strive to provide great service to all our guest and are disappointed you did not receive the service you expect and deserve. Your feedback will be addressed with the different department heads for training and counseling. We hope you will give us a chance in the future to show you we cannot only meet but exceed your vacation expectations. Kind regards,Management

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort whether if its just for a couple's getaway or for family. Good central location for everything but I recommend renting a car if you want to get off the resort. Room was clean and the beach has a great snorkeling area. We'll be back!
Stayed 3 nights in Feb 2024
Response from Anne-Marie GM on 27 Feb 2024
Dear valued Guest,Thank you for your review and 5* rating. We are delighted to read you had a great time and will return. Kind regards,

10/10 Excellent

Hniffa Louisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very welcoming, and friendly, very well maintain resort, hotel room are right off the beach, definitely teybthey roofrop lounge bartenders, manager and waitress are amazing!!
Stayed 3 nights in Feb 2024
Response from Anne-Marie GM on 27 Feb 2024
Dear valued Guest,Thank you for your review. We are happy to read you had a nice vacation and our rooftop bar team was amazing. We look forward to seeing you again.

10/10 Excellent

Brenda

Stayed 1 night in Feb 2024
Response from Colin on 21 Mar 2024
Thanks for your rating. We are really happy that you had a great stay. We appreciate you and look forward to welcoming you back and being of service.

10/10 Excellent

Chantal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For our family vacation, it was perfect. The only thing I can say negatively is that they are lacking staff at the restaurants. Waiting for almost 2 hours at every meal is not acceptable.
Stayed 10 nights in Feb 2024
Response from Colin. on 25 Feb 2024
Thanks for your review, rating and feedback. We are happy to hear that you enjoyed your stay with us and look forward to welcoming you back. We appreciate you and thank you for choosing our resort.

10/10 Excellent

Nakema

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful time! Staff were friendly and kind, especially Eline, she was very helpful and pleasant. Will be returning soon!
Stayed 4 nights in Feb 2024
Response from Anne-Marie GM on 23 Feb 2024
Dear valued Guest,Thank you for your kind review. We are happy to read you had a nice stay and Eline was very helpful and pleasant. We look forward to seeing you back soon. Kind regards,

8/10 Good

IRYNA

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Beach is beautiful. On the top of room 2001 is a huge air conditioner. It makes you feel like you’re in airplane with a terrible pressure. I got dizzy and had terrible headache in 30 minutes staying in that room. After we complained , we received a nice room on the first floor. This resort gives you 100$ credit if you have VIP access, but no upgrades.
Stayed 4 nights in Feb 2024
Response from Anne-Marie GM on 23 Feb 2024
Dear valued Guest,Thank you for your review. We apologize for the noisy air-conditioning in the first room you were assigned to. We look forward to welcoming you back in the future.Kind regards,

6/10 Okay

David

Stayed 6 nights in Feb 2024
Response from Colin on 21 Mar 2024
Thanks for your rating. We appreciate you and look forward to welcoming you back. While at our property please let us know how we may enhance your stay.

6/10 Okay

Sal

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Rooms were nice provided you're in the newer area. Staff is very friendly and nice but there seems to be a disconnect in the typical needs and service. We didn't get shampoo/condition in our room after the first couple of days. Towels were also hard to come by. Lastly, excessive wait for food everywhere except the Ocean s restaurant. Having a car helps to go to restaurants and explore the island.
Stayed 5 nights in Feb 2024
Response from Anne-Marie GM on 23 Feb 2024
Dear valued Guest,Thank you for your review. We are happy to read that overall you had a nice vacation. We apologize about the disconnect with the service issues. We are committed to make the necessary improvements and look forward to welcoming you back int he future.Kind regards,