Left to take our own luggage to room. No concierge. Parking arrangements not explained beforehand and residents didn’t use allocated bays. Dining was excellent and compensated for Front-of-house failings.
Book online or call:020 3564 4853
A restaurant, a bar/lounge and a rooftop terrace are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, 24-hour room service, a meeting room and dry cleaning are on-site. All 20 rooms offer free WiFi, 24-hour room service and flat-screen TVs with cable channels. Other amenities available to guests include coffee/tea makers, free bottled water and safes.
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
The hotel was nicely decorated and furnished with style as you would expect with a hotel of this standing but the communication from the staff was lacking. We had emailed to say that we would book in earlier in the day but we would not return until after midnight. The room was not ready when I came to book in and the receptionist was surprised as she understood we weren't booking in until after midnight. When we did return at night the door was locked and we had not been given instructions how to gain entry. This was finally resolved but could have been avoided. Breakfast the following morning was disappointing as it was barely warm. Overall could and should have been better.