Great Staff Good Location But Very Old
This hotel is in a good location to easily commute around the city and to the different tourist locations. There are plenty of restaurants nearby. The staff was great from check-in to check-out. The breakfast options were good but do not change. The lobby, dining area and elevators are all modern, clean and welcoming but it ends there. The hotel rooms are in desperate need of a makeover. When we first walked into the room it smelled horrible. My wife had to use her body spray as a deodorizer. The bathroom in the room that we stayed in did not have adequate lighting particularly around the mirror. The caulking around the tub and shower was old, peeling and had mold in it. The grout around the tiles had heavy staining. Some of the tiles were cracked, chipped and had pieces missing. The drapes in the room were old, smelled bad and had rips in them. The top of the drapes had gray dust gathering suggesting they are never cleaned. The windows were equally dirty and it was evident that they had not been cleaned in quite some time.
Comment from Hotel Management
26-Jul-2017 by The Guest Relation Team, Hotel Management
Thank you very much for taking the time to review your recent stay here with us at the Crowne Plaza Paris Republique.
It is great to hear that you very much enjoy the location of the hotel and that you were able to make good use of our close proximity to the tube as we appreciate the difference this makes when discovering Paris.
Thank you also for your nice compliment about our staff who appreciates very much your kind words. We take pride in our proposed services and products, but nothing could make us happier than to hear great compliments for our team and the services we provide to our guests.
Many of our rooms have been renovated, we would be very glad to show them to you in order to find the most suitable for you.
Regarding the cleanliness we understand your point of view and we will duly forward your comment to our Housekeeping manager.
We hope this incident will not deter you from choosing the Crowne Plaza Republique for your future travel in Paris and very much look forward to welcoming you again soon.
The guest relations team
Crowne Plaza Paris Republique