Mar de Cristal Holidays

The property is very remote with few onsite facilities. Definitely need to eat at the hotel but food choice poor and was always like warm, they have provided a microwave in the dining room to warm your food which isn’t appropriate when it should be warm to start with. We hired a car but no restaurants or cafes nearby, local town quite deserted. Very little choice, one fish, one meat, pasta, salad, cheese and a small desert selection. No table service, but drinks can be purchased at the bar that were quite expensive. Advertised as a spa hotel with indoor pool which was the reason we booked but this was closed for refurbishment and likely to be for the next 12 months. Outdoor pool far too cold to use and possibly closed, no one went in it for the week of our stay. Check out was 10am, charged us 10€ per hour for additional hour of late check out. No entertainment other than a golf course and a pool table. Room was large and spacious, bed very comfortable but it was full of ants including on the bed. Ants didn’t necessarily bother us but would no doubt be off putting to others. Would not stay again.

All ok but no pool in use. It said seasonal use only but we presumed that the beginning of october would still be busy/warm enough but it wasn’t to be

The property itself is excellent. The rooms are well proportioned, especially the bathrooms, and 3 pools means there is plenty to go around. However the pools were very cold compared to the swimming pools in Benidorm the week before with similar sun cover and air temperature. Also the property seems to catch the wind excessively, there wasn't a day where your towel was safe on your sunbed from being blown away. The kids club wasn't promoted so we had no real idea if it was working it not - I personally think the resort is better suited to couples than families as the atmosphere is very relaxed (too relaxed if you've got young kids). The kids entertainment on the terrace starts too late (2230). The food was well prepared and presented, if you are into your Spanish themed dishes you will appreciate it, if you've a more British palette the eating in options are not really for you. The complex was extremely quiet the week we were there, weirdly so. The most people we saw at one time was about 50 in the restaurant, other than that there seemed to be more staff than customers. Overall it's a lovely relaxing hotel for older guests or those looking for peace and tranquility.

My wife took ill with a fever and arm infection. The staff were very understanding and tried to contact 24hr medical centre but there was no reply. Didnt need in the end as my wife always takes antibiotics with her. Have stayed twice great value but most of all the staff are always friendly and helpful

Nice, clean hotel, friendly staff