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Reviews of Southern Sun Maputo

4 out of 5
Southern Sun Maputo
Avenida da Marginal 4016, Maputo, Maputo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 84 out of 146 reviews" "
Rating 8 - Good. 44 out of 146 reviews" "
Rating 6 - Okay. 13 out of 146 reviews" "
Rating 4 - Poor. 4 out of 146 reviews" "
Rating 2 - Terrible. 1 out of 146 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Bongani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good and friendly people...except not understanding wh3n you say family room...with a 16 year old son you NOT share same space with him
Stayed 4 nights in Dec 2023
Response from Chris Sengulane, Front of House Manager on 25 Dec 2023
Dear Mr Bongani,Thank you for sharing your review with us.We are pleased to know that you have enjoyed your stay, despite the expectation with regards to room size not being met. We do regret and we acknowledge that there is a communication gap that needs to be addressed.We want to thank you for choosing us and we wish you the best for 2024.Kind regards,

6/10 Okay

Analisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Chris Sengulane, Front of House Manager on 24 Dec 2023
Dear Analisa,Thank you for sharing your review and your opinion following your stay. We noted the rating and we value your feedback.We take this opportunity to thank you for the support, and we look forward to your next visit.Kind Regards,

6/10 Okay

BRAD

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Food and dining room staff was great as well as the Assistant Food and Beverage manager Nasser. Rooms were outdated. Bathroom shower was in poor condition and the lighting in the bathroom was terrible. Pool lounge chairs were worn out.
Stayed 3 nights in Dec 2023
Response from Chris Sengulane, Front of House Manager on 5 Dec 2023
Dear Brad,Thank you for taking the time to provide us with your comments and feedback. We are pleased to know that you had the chance to meet and interact with our Manager Nasser, and the team also made a positive impact on your experience.We note your feedback on the room facilities and the aspects you have highlighted and we undertake to rectify these.We remain available to assist you in every possible way we can.Kind Regards,

6/10 Okay

James, Van Nuys

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Internet in the room was poor. I had to go downstairs to do my work. The food was soso. I checked out a day early and want a refund for one night.
Stayed 3 nights in Oct 2023
Response from Chris Sengulane, Front of House Manager on 2 Nov 2023
Dear James,Thank you for taking the time to provide us with feedback, following your stay with us,We note your comments, and we regret that you have been affected by internet outages we faced over the past couple of days - we do apologize for the inconvenience caused..With regards to the refund, kindly notify Expedia for booking terms and conditions.Kind regards,

10/10 Excellent

Per

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Chris Sengulane, Front of House Manager on 25 Oct 2023
Dear Per,We thank you for your review and for providing us with your opinion following your recent stay.We are pleased to know that you have enjoyed your stay, and we look forward to host you again in the future.Kind regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Chris Sengulane, Front of House Manager on 18 Sept 2023
Dear Peter,We would like to thank you for taking the time to share your review and rate the experience, following your stay with us.We look forward to host you again on your next visit to Maputo.Kind regards,

6/10 Okay

Scott

Stayed 7 nights in Aug 2023
Response from Chris Sengulane, Front of House Manager on 18 Sept 2023
Dear Scott,Thank you for choosing the Southern Sun Maputo, and for taking the time to provide us with the feedback on your stay.We look forward to have you staying with us again.Kind Regards,

10/10 Excellent

Ayodeji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Chris Sengulane Front of House Manager on 15 Aug 2023
Dear Ayodeji,Thank you for your review; we are delighted that you have enjoyed your stay and were able to experience the Southern Sun's hospitality.We look forward to host you on your next visit and we thank you for choosing us.Kind regards,

10/10 Excellent

Arie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from Chris Sengulane, Front of House Manager on 6 Aug 2023
Dear Arie,We would like to thank you for your review, the positive feedback is very important, as it helps to reassure us on the efforts being made by the team to provide the best service.We do look forward to host you again in the future.Kind regards,

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Chris Sengulane Front of House Manager on 5 Jun 2023
Good Evening,Greeting from the Southern Sun Team!We are delighted that you have enjoyed your stay and took memorable images of our magnificent views.We look forward to continue to host you whenever you visit Maputo.Kind regards,

10/10 Excellent

Rina

Liked: Cleanliness, staff & service, property conditions & facilities
Very cozy and cute.
Stayed 7 nights in Apr 2023
Response from Chris Sengulane Front of House Manager on 23 May 2023
Dear Rina,Thank you for your kind feedback, following your stay with us. We are delighted that you were able to experience our hospitality and left with a positive opinion about the facilities.We hope to welcome you again in future.Kind Regards,

8/10 Good

davd

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2023
Response from Chris Sengulane Front of House Manager on 30 Mar 2023
Dear David,Thank you for taking the time to review the services we provide. We are delighted to know that your overall experience has been a positive one, and we trust that we will continue to provide you with our hospitality on your next visit to Maputo.Best regards,

8/10 Good

Dorien

Stayed 2 nights in Dec 2022

8/10 Good

Nicholas

Relaxing environment, love it
I had a good time
Stayed 3 nights in Dec 2022
Response from Chris Sengulane Front of House Manager on 27 Dec 2022
Dear Nicholas,Thank you for taking the time to review your experience on your recent stay with stay. we are delighted that have enjoyed your stay and we look forward to host you again.Kind regards,

10/10 Excellent

Tomeika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Melissa

Stayed 1 night in Sep 2022

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location!
Stayed 2 nights in Sep 2022
Response from Chris Sengulane, Front of House Manager on 5 Sept 2022
Dear Melissa,Thank you for your review and feedback.We are delighted that you took positive impression of our hotel and enjoyed your experience.We thank and look forward to host you again.Kind regards,

10/10 Excellent

Chetanbhai

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Little slow service.
Stayed 4 nights in Aug 2022
Response from Chris Sengulane, Front of House Manager on 2 Sept 2022
Dear Chetanbhai,Thank you for the review, and also for the positive feedback on your stay at Southern Sun Maputo.We do look forward to host you again in future.Kind regards,

8/10 Good

Pamela

Stayed 1 night in Aug 2022

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Chris Sengulane, Front of House Manager on 26 Aug 2022
Dear Steve,Thank you for taking the time to review our services. We are delighted that you have enjoyed your stay and had a pleasant experience.We look forward to host you again in future.Kind Regards,

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and rejuvenating!
Very comfortable and welcoming vibe throughout the visit. Beds are wonderful. WiFi was always available throughout their facility and outdoors. Breakfasts are amazing! Employees act like they enjoy working at Southern Sun. Very clean!
Stayed 1 night in Aug 2022
Response from Chris Sengulane, Front of House Manager on 24 Aug 2022
Dear Stephen,Thank you for your detailed and insightful review.We are pleased to learn that you had a positive experience and were able to enjoy our hospitality.We thank you for the encouraging words and recognition and we pledge to continue to provide the best service we can.With kind regards,

10/10 Excellent

Frances

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel
I hadn’t been at Southern Sun for 8 years. It’s larger now but with same high quality attention. Staff went out of their way to help me with things.
Stayed 5 nights in Jul 2022
Response from Chris Sengulane, Front of House Manager on 1 Aug 2022
Dear Frances, Thank you for taking the time to share with us on your coming back experience. We are please to know that you were happy to see the improvement and extension works we have managed to achieve We remain committed to provide you with our services, and we hope to see you again soon, Warm regards,

10/10 Excellent

Tomeika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach access and poolside are beautiful. The seafood platter was absolutely delicious. Overall a great experience
Stayed 1 night in Jun 2022
Response from Chris Sengulane, Front of House Manager on 20 Jun 2022
Dear Tomeika, Thank you for taking the time to roved us with valuable feedback and insight, following you stay. we are delighted that you have had a pleasant experience, and we do look forward to host you once again. On behalf of the Southern Sun Team, we thank you, Kind regards,

2/10 Terrible

Edward

Business traveller, Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The toilet was giving off a terrible smell.. The rooms were small.. The service was terrible.. I will never stay here again!!!
Stayed 2 nights in Feb 2022
Response from Chris Sengulane Front of House Manager on 21 Feb 2022
Dear Mr. Edward, Thank you for sharing your comments and feedback on your recent stay with us. We regret that we did not meet the expectations, and our management was not made aware of your unsatisfactory experience, to take the necessary corrective measures. Sincerely,

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Maputo
Staff is friendly, and there is someone available that can speak English. Restaurant is excellent and is open till 8 pm, with the local COVID restrictions, this is a valuable option to eat. There are other restaurants in the area to add verity. Laundry service is fast, and the staff do great work maintaining the rooms.
Stayed 22 nights in Aug 2021

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 26 nights in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 7 nights in Dec 2020

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay ,personal service very good I could not fault the hotel
Stayed 2 nights in Mar 2020

10/10 Excellent

M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff and great location
The hotel is right on the beachfront in a wonderful location. The staff are fantastic - friendly and very welcoming. Food was expensive but great. The only real downside was that my ground floor room with a patio had a lovely view of the sea but no patio furniture at all so nowhere to sit and enjoy the view from the patio. Wifi was good, which was essential as I spent a lot of time working in my room. I will definitely return!
Stayed 6 nights in Feb 2020
Response from Chris Sengulane on 12 Mar 2020
Dear Guest, Thank you for your comments on your stay and the insight into your experience with us. We are pleased to know that you have had a positive experience, and for the next stay, please do hesitate to indicate to us a balcony or ground floor room, and we will be happy to place outdoor furniture for your convenience. Kind regards, Chris Sengulane Front of House Manager

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place and fabulous Beaches 27/28 degrees see temperature nice food and happy pealed in south of Mozambique in ponto do ouro 👍
Stayed 1 night in Feb 2020
Response from Chris Sengulane on 12 Mar 2020
Dear Mr Albert, Thank you for sharing your comments - we are pleased to know that you have had a pleasant experience during your time in Maputo, and we do look forward to host you once again. Best Regards, Chris Sengulane Front of House Manager

8/10 Good

Shameel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but sweet stay at the Southern Sun Maputo
It was another short business trip to Maputo
Stayed 3 nights in Feb 2020
Response from Chris Sengulane on 12 Mar 2020
Dear Shameel, We are pleased to know that you have enjoyed your stay once again -we appreciate your support, and we do encourage any feedback that is going to help us improve on the quality of your experience. Kind regards, Chris Sengulane Front of House Manager

10/10 Excellent

Alan, London, UK

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a truly wonderful hotel with great staff and a wonderful location.
Stayed 3 nights in Feb 2020
Response from Hotel Management on 24 Feb 2020
Dear Alan, Thank you for your positive feedback. It is appreciated. We hope to see you again soon. Kind Regards

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, courteous and helpful staff, overall excellent experience.
Stayed 3 nights in Feb 2020
Response from Hotel Management on 14 Feb 2020
Dear Guest, Thank you for the positive feedback. It is appreciated. We hope to see you again soon. Kind Regards

8/10 Good

HelenMulder, Durban South Africa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity, restaurant, cleanliness, service, great swimming pool
Stayed 1 night in Jan 2020
Response from Hotel Management on 13 Jan 2020
Dear Helen, Thank you for your feedback. We hope to see you again soon. Kind Regards

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greg Lambert, my family and i had an amazing week
Stayed 6 nights in Dec 2019
Response from Hotel Management on 26 Dec 2019
Dear Gregory, Thank you for your positive feedback. We hope to see you again soon. Kind Regards

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is right on the beach and it rained everyday. The rooms smelled damp. This was unpleasant. But the rest was great especially the breakfast
Stayed 3 nights in Dec 2019
Response from Hotel Management on 16 Dec 2019
Dear Guest, Thank you for your feedback. Please accept our apologies for the inconvenience caused. We will direct the issue to the relevant departments. Kind Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Fabulous!! All was perfect and amazing staff!bhhghhjghucjjghxjjvhh
Stayed 3 nights in Dec 2019
Response from Hotel Management on 9 Dec 2019
Dear Guest, Thank you for your feedback. It is appreciated. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Hotel Management on 21 Nov 2019
Dear Guest, Thank you for your feedback. We hope to see you again soon. Kind Regards

8/10 Good

Everton

Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good hotel to stay for a business trip that is near the beach and very close to the restaurants as well!
Stayed 6 nights in Oct 2019
Response from Hotel Management on 28 Oct 2019
Dear Guest, Thank you for staying with us and for your positive feedback. We hope to see you again soon. Kind Regards

8/10 Good

Willem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Hotel Management on 17 Oct 2019
Dear Willem, Thank you for your feedback. We hope to see you again soon. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Hotel Management on 16 Oct 2019
Dear Guest, Thank you for your feedback. We hope to see you again soon. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Hotel Management on 2 Oct 2019
Dear Guest, Thank you for your feedback. Much appreciated. Kind Regards

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Hotel Management on 30 Sept 2019
Dear Guest, Thank you for your feedback. Much appreciated.

10/10 Excellent

Se Eun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Hotel Management on 2 Sept 2019
Dear Se Eun, Thank you for your response. Regards

10/10 Excellent

Se Eun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Hotel Management on 2 Sept 2019
Dear Se Eun, Thank you for your response. Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel in a great location. The staff are fantastic.
Stayed 10 nights in Aug 2019
Response from Hotel Managament on 2 Sept 2019
Dear Guest, Thank you for your feedback. Much appreciated.

10/10 Excellent

Bradley, Johannesburg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent, quick check in, clean rooms, well kept property, excellent location, polite and responsive staff.
Stayed 1 night in Aug 2019
Response from Johan Oersen on 26 Aug 2019
Dear Bradley, Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Orderd transport in advance didn't show up. Also asking 1200 MTN pp for that service is to much. Service at the hotel was furthermore close to perfect
Stayed 4 nights in Aug 2019
Response from Johan Oersen on 20 Aug 2019
Dear Anonymous, We wish to thank you for your feedback and apologise for any inconvenience relating to the non arrival of your booked transfer. Regards, Johan Oersen Rooms Division Manager