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Reviews of Casa das Penhas Douradas - Burel Mountain Hotels

4 out of 5
Casa das Penhas Douradas - Burel Mountain Hotels
Penhas Douradas, Apartado 9, Manteigas

Reviews

9.6

Exceptional

Rating 10 - Excellent. 81 out of 102 reviews" "
Rating 8 - Good. 18 out of 102 reviews" "
Rating 6 - Okay. 2 out of 102 reviews" "
Rating 4 - Poor. 1 out of 102 reviews" "
Rating 2 - Terrible. 0 out of 102 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful peaceful location with excellent staff. Very small bedroom but numerous lounge areas which would make it very suitable for groups of family or friends. Paid for a mountain view but couldn't see them because trees obstructed the view. Guests should be aware that the property is about 15 kilometres before the town of Mantegias and is quite isolated.
Stayed 1 night in Sep 2023

6/10 Okay

Maureen

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

REBECCA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LIked the warm pool, the breakfasts and dinners
Stayed 2 nights in Sep 2022

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in an apartment which was so cozy and featured many of the beautiful Burel textiles. Weather restricted our outdoor activities, but we hope to return to experience these. My husband enjoyed the pool. The common areas were decorated with ski / alpine items and books - very tasteful. The staff were excellent - very kind and accommodating. The food was good, though for the evening meal we would have preferred that the entree portions be larger since we didn't typically desire the appetizer included in the prix fixe menu. We did purchase a Burel blanket from the hotel, and I think if they had a few more patterns / styles available they would be able to sell quite a few.
Stayed 2 nights in Sep 2022

10/10 Excellent

Manjit

Stayed 1 night in May 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mountain accommodation at its best. Food service was great. Views were exceptional and guided hiking was excellent! Drive up the mountain was beautiful…
Stayed 2 nights in Sep 2021

10/10 Excellent

Jan, NYC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place and food and staff. if bathroom is bit more bigger then will be perfect place !
Stayed 2 nights in Jul 2020

10/10 Excellent

Nuno, Setubal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to the pandemic I got an upgrade to Casa de São Lourenço that belongs to the same group. I have to say that the stay could not be better, the staff has wonderful, the rooms, the view, the restaurant, the breakfast all flawless. Definitely one of the best hotels I have ever been and for sure will return.
Stayed 2 nights in Jun 2020

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A worthwhile detour with magnificent views
This hotel is located at the top of a long, steep road (about a 20 min drive from town) , but well worth the detour. Located almost at the top of the mountain, the views are wonderful and the hotel is beautiful. Decorated in an elegant but relaxed "ski lodge" style, the rooms are clean comfortable and QUIET! The staff was very welcoming (especially Sandra) and the "vibe is relaxed. They offer welcome snacks in the afternoons and a complimentary pre-dinner cocktail while guests are enjoying some quiet time in the many relaxing community sitting areas. They offered a guided morning hike to see the surrounding areas and the magnificent views and you can have a tour of the Burell fabric factory down in town. Another worthwhile detour! Overall the welcoming staff, the delicious food and the beautiful views made for a wonderful getaway.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in a scenic spot
The staff at the hotel were very nice, and the couple's massage we had was great. The room was consistently too hot and the bed wasn't very comfortable, but the view from the room was lovely. Breakfast and the afternoon snacks were very nice, and the chef catered to my dairy allergy really well for dinner.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to get away to the pure air, take alpine walks and with amazing views. The staff couldn’t do enough for us and the common area are so welcoming and comfortable.
Stayed 1 night in Apr 2018

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquility
This place is an absolute "must-go to" for those looking for a good mountain / nature retreat with homey ambience.

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in the mountains.
Everything was perfect, the staff was wonderful.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic mountain lodge
Fantastic place to go for walks and drives in the Serra de Estrela. Hotel also runs the Burel factory and shop, which is a short drive away in Manteigas and well worth a visit and purchase!

10/10 Excellent

tim, Brooklyn

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful location, amazing hotel, staff was sick
This is an amazing spot high up in the mountains. We went there in September, not during ski season, so except for the hotel guests there was nobody in any of the nearby cottages, and it was really nice to take a short hike around the rocks and amazing views. The hotel itself is very beautiful. Lots of Nordic furniture and beautiful fabrics made in the nearby town. This place is owned by the people who own the Burel company. The food at both dinner, which you must pay for, and breakfast, which is included was VERY good. The only complaint was that one of workers at the desk, who also worked a waitress had a very bad cold. IF YOU ARE SICK PLEASE DONT COME TO WORK AND WAIT ON PEOPLE!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So incredibly wonderful.
Epic stay, never experienced better service--ever. The service was unbelievable, the food was unbelievable, every meal was a culinary masterpiece, the bikes were in great condition, location beautiful and remote. High quality establishment. The shortcomings were poor internet service, the sauna was constantly broken, and it is very very remote which was good but also bad at times.

10/10 Excellent

Karen, Glasgow, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing mountain retreat
The design features are excellent, very nordic in style and the smell of the fresh mountain air and the wood is just delightful. The attention to detail and the way the staff take care of guests is second to none. Fabulous restaurant, if you stay here, definitely have the dinner. You won't regret it. It's a peaceful mountain sanctuary!

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeito
Tudo perfeito
Stayed 1 night in Jan 2024

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

BÁRBARA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Incrível
A Casa das Penhas Douradas foi uma ótima surpresa nas minhas férias por Portugal. O hotel é lindo, muito bem decorado, tudo novo e em ótimas condições, a equipe do hotel é incrivelmente simpática e disposta a fazer o hóspede se sentir muito especial e bem tratado, para se ter noção, o garçom Carlos do restaurante ficava brincando com meu bebê no colo para eu conseguir comer, um amor. O quarto muito confortável, tudo lindo e toda a construção ecológico. A comida e café da manhã deliciosos e muito farto. A piscina do spa é uma delícia, meu filho de 6 anos aproveitou muito, o hotel tb dispõe de um infinidade de filmes para fazer sessão de cinema numa sala muito confortável com lareira, telão, sofás, almofadões… Todos os dias é servido um drink diferente a tarde e um lanche muito gostoso, um mimo a mais para os hóspedes! Amei e recomendo
Stayed 2 nights in Feb 2022

10/10 Excellent

Jose ruy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortável e bonito
Hotel extremamente bem cuidado, bonito e confortável
Stayed 2 nights in Dec 2021

10/10 Excellent

Thaís

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso
Atendimento impecável! Vista incrível, restaurante com comidas muito gostosas.
Stayed 2 nights in Sep 2021

10/10 Excellent

Fernando

Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escapadinha a dois
Lugar incrível para uma escapadinha a dois! Staff muito simpático e prestável. Pequeno-almoço impecável e muito diverso!
Stayed 1 night in May 2021

8/10 Good

Serge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Presque parfait
Très bel endroit dans la nature, petit établissement soigné et décoré avec beaucoup d'attention. Bonne cuisine. La literie très molle vient un peu gâcher le plaisir du séjour ainsi que des toilettes malheureusement pas tout à fait propres (je vous épargne les détails) en arrivant dans la chambre.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nota 10!
Serviço e acomodações impecáveis!
Stayed 2 nights in Feb 2021

10/10 Excellent

Jochem, Waddinxveen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing! The staff is super friendly and helpful. The calmness and silence of the nature is so nice. We also enjoyed a 5 course meal in the hotel which was terrific! The personal service of the staff really makes you feel at home, they walk you to your room, offered a welcome drink and afternoon cookies and different kind of activities in the surrounding nature. In short our stay of only 1 night was way too short.
Stayed 1 night in Sep 2020

8/10 Good

Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

marilena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aquele hotel que não deve deixar de conhecer.
Este Grupo, merece toda a minha consideração.Comportamento impecável, nesta época difícil que atravessamos.Como sempre todas as expectativas foram superadas. Excelente, irrepreensível mesmo,não só pelo serviço, mas também pela postura e profissionalis
Stayed 1 night in Jun 2020

10/10 Excellent

MARCO AURÉLIO DE SÁ

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Roberto Tiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilidade.
O pessoal é muito amável, sempre disponíveis para que te sintas bem e tenhas tudo o que precisas. Tiveram o detalhe de oferecer a opção de ficar com um quarto melhor que o contratado, e levaram-nos a visitar ambos os quartos. Sou muito indeciso e mudei de ideias duas vezes, e apesar disso, nunca puseram má cara. O hotel é num sítio muito agradável, no meio da natureza, ideal para relaxar 2 ou 3 dias. O detalhe do lanche buffet é fabuloso. O detalhe da oferta de massagem de mãos de 10 minutos, também. Em termos de espaço, há aspectos que se podiam melhorar. O duche é demasiado pequeno. O Spa também. A opção de jantar poderia ter um preço mais em conta, ou uma carta de snacks, por exemplo.
Stayed 1 night in Feb 2020

10/10 Excellent

Paulo

Stayed 2 nights in Dec 2019

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel ziet er erg mooi ontworpen uit, passend bij de omgeving. Daardoor ook erg sfeervol. Kamer was ruim en met een lekker bed. Kamer had een zitje buiten en daarnaast zijn er meerdere terassen om na het wandelen of 's avonds na het eten rustig te zitten met een drankje. Diner van hotel was ook erg goed. Het personeel geeft je welkom gevoel en is erg behulpzaam. We hebben ook wandeling gemaakt met een van hun gidsen wat leuk was om te doen. Veder is een bezoek aan de burel fabriek, die aan hotel gelieerd is, zeker de moeite waard. De Serra de Estrella was een bijzondere en leuke afwisseling in onze Portugal reis.
Stayed 2 nights in Jul 2019

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Wania R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sua casa de campo
A unica coisa que não gostei foi do boxe muito pequeno. Mas o local é fantástico. O que realmente fez toda a diferença foram os funcionários que nos fazem sentir em casa. Muito obrigada, especialmente ao Carlos e a Mariana.
Stayed 2 nights in Jul 2019

10/10 Excellent

Liane

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel lindo com localização perfeita. Atendimento ótimo. Somente o banheiro do quarto com varanda muito pequeno . Mas valeu a hospedagem por todo o resto estar excelente.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maravilhoso, principalmente para quem quer curtir o Hotel Um pouco isolado
Stayed 2 nights in May 2019

10/10 Excellent

luciano, Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel próximo ao topo da serra
Hotel conceito.. pouco quartos mas muito bem cuidado... fica a uns 20 minutos do ponto mais alto da serra da estrela. O lugar eh muito bonito. E pelo que vi .. esre e um dos melhires hoteis da regiao.
Stayed 2 nights in May 2019

4/10 Poor

sidney, Rio de Janeiro

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Quarto muito apertado e infelizmente o restaurante serviu uma refeição bem aquém do esperado .
Stayed 1 night in Mar 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

10/10 Excellent

Paulo Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

10/10 Excellent

Weichang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
山區的4星酒店，地勢高，可以以遠眺。那天吃飯，老闆有出來跟每桌客人聊天，他們另一家五星級酒店在200公尺外的地方，view很好，或許大家可以參考
Stayed 1 night in Nov 2018

10/10 Excellent

cho, seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was best accomodation ever. Fancy design, wonderful surroundings, very very kind staffs, luxury service and nice experience. If you have to stay only one hotel in portugal, don't hasitate. This hotel is the only one answer. I will recomand every my aquintance everyday. Best best hotel.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views from this cosy design hotel at 1500 meters altitude. Very welcoming staff, who truly made you feel at home. Lot of attention for little details, lot of nice places to chill inside and outside. Excellent breakfast, and good appetizer buffet in the afternoon! Would be nice to stay in the winter as well!
Stayed 2 nights in Aug 2018