Lobby

Reviews of Quality Inn Bucyrus North

2.5 out of 5
Quality Inn Bucyrus North
1515 N Sandusky Ave, Bucyrus, OH

Reviews

8.0

Very good

Rating 10 - Excellent. 76 out of 183 reviews" "
Rating 8 - Good. 62 out of 183 reviews" "
Rating 6 - Okay. 22 out of 183 reviews" "
Rating 4 - Poor. 7 out of 183 reviews" "
Rating 2 - Terrible. 16 out of 183 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Rock

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived we were given a room without a working fridge. We had medicines that needed refrigeration. We were moved to another room that seemed OK until we learned that THERE WAS NO HOT WATER. The staff was clueless. ‘Did you let the water run?’ ‘Maybe a lot of people are showering’ (At 10:30 pm?) ‘I’m sorry, there is nothing I can do’ ‘Oh, the plumber is coming at 10 tomorrow to fix the ice machine’ (That’s when I’m checking out). (I went into the lobby rest room and the laundry room and there was no hot water). I believe they were putting guests into rooms knowing that there was no hot water) The mgr, Kayla Schulz, told me that they couldn’t refund or adjust my bill because I booked online. This was a disaster and gives me no reason to stay at a ‘Quality?’ Inn or to use Expedia. The whole thing was outrageous.
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Rock, We regret to hear about the inconveniences experienced during your stay and appreciate your feedback. Rest assured we have shared your comments with our team for further review. Should you need any assistance with your folio, we recommend reaching out to our management directly for further assistance. Thank you for bringing this to our attention.

10/10 Excellent

Denise, Clinton Township

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfortable! The only thing I didn’t like was there was no elevator. Steps are difficult for me. I would stay there again and ask for a ground floor room. Very nice! Bob Evans restaurant in same parking lot. Bonus!
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Denise,Thank you for sharing your feedback with us. We're glad to hear you enjoyed the cleanliness and comfort of our hotel. We appreciate your suggestion for a ground floor room and are pleased you found the nearby restaurant convenient. We hope to welcome you back soon for another great stay!

4/10 Poor

david

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 11 Apr 2024
Hello david,We're sorry to hear that your stay didn't meet expectations. Please feel free to reach out to us with any feedback you'd like to share so we can address any issues. We hope to have the opportunity to welcome you back in the future for an improved experience.

2/10 Terrible

Richard

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Richard, We are sorry to hear that your experience did not meet your expectations. Please reach out to us directly so we can address any concerns you may have. We value your feedback and hope to have the opportunity to improve your opinion in the future.

8/10 Good

Zoe

Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello Zoe, We appreciate you taking the time to share your experience with us. We hope you enjoyed your stay at our hotel and that you were well taken care of. If you have any feedback or suggestions, please feel free to reach out to us directly. We value your opinion and would love to hear from you.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on 10 Jan 2024
Dear Guest,Thank you for choosing our hotel for your recent stay. We appreciate your support and are glad to hear that you had a positive experience. Should you have any further feedback or if there's anything we can do to make your next stay even better, please feel free to reach out to us. We hope to welcome you back soon.

2/10 Terrible

Joyell

Travelled with family
Disliked: Staff & service, room comfort
Deceptive practices
The online booking states that this location has a 25 dollar pet fee. That’s excessively high but it was a last minute booking. Once we got here though we found signs saying the pet fee is 35 dollars. The high end hotels usually only charge 20 per night. This place is far from high end. No pool no guest laundry no working ice machine. It hasn’t had any type of renovations in years. What seemed like an ok value turned out to be a rip off with a very high pet fee. If you have pets just avoid this place.
Stayed 1 night in Dec 2023
Response from Manager on 26 Dec 2023
Hello Joyell, Thank you for sharing your experience with us. We apologize for any confusion regarding the pet fee, and we appreciate your feedback. We understand your disappointment with the lack of certain amenities and the condition of the property. We value your input and will take it into consideration for future improvements. We encourage guests to reach out to our management directly with any concerns.

8/10 Good

Rachel

Stayed 1 night in Oct 2023
Response from Manager on 18 Nov 2023
Hello Rachel,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

6/10 Okay

Joseph

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on 21 Oct 2023
Hello Joseph,Thank you so much for your truly amazing review! We are thrilled that you had such a fantastic experience at our hotel. Our team can't wait to welcome you back for another exceptional stay.

6/10 Okay

Robert, Camp Hill

Travelled with family
Property was in disrepair, breakfast was less than expected but filled the hole. Dirt in restroom vents. Water pressure low, and hot water not very warm.
Stayed 2 nights in Oct 2023
Response from Manager on 18 Oct 2023
Hello Robert, We apologize for any inconvenience caused during your stay. Thank you for bringing these issues to our attention. We have notified our maintenance team to address the disrepair, cleanliness, water pressure, and hot water concerns. We hope to have the chance to make

10/10 Excellent

Darcy

Stayed 1 night in Sep 2023
Response from Manager on 22 Oct 2023
Hello Darcy,Thank you so much for your excellent rating! We're delighted that you had a terrific stay with us. We hope to welcome you back soon!

8/10 Good

Mark

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, good price.
Stayed 1 night in Sep 2023
Response from Guest Relations Management on 30 Sept 2023
Hi Mark, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay. We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

6/10 Okay

Thomas

Disliked: Amenities, property conditions & facilities
Didn't have elevator stairs was dirty ice machine broken juce machine broken milk for breakfast was not fresh
Stayed 2 nights in Sep 2023
Response from Guest Relations Management on 25 Sept 2023
Hi Thomas, We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered during your stay, especially the absence of an elevator, the broken juice machine, and the unsatisfactory breakfast.Please know that your voice is of tremendous importance to us. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

4/10 Poor

Kimberlee

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Offers hot complementary breakfasts but only has coffee. For what you get definitely isn't worth the price!
Stayed 2 nights in Sep 2023
Response from Guest Relations Management on 12 Sept 2023
Dear Kimberlee, We regret to hear that your recent experience with us fell short of your expectations. We are sorry that breakfast was not satisfactory. We understand that it was not much to your liking. We will pass the comment on to our kitchen staff so they can review the food choices to better serve our guests.Thank you for your feedback. Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize and address our areas for improvement.Thank you for sharing this review.

10/10 Excellent

Mary, Lake Havasu City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Jennifer was awesome, she got us on the first floor, was super helpful and made our stay great!
Stayed 2 nights in Aug 2023
Response from Guest Relations Management on 23 Aug 2023
Dear Mary, It's great to hear from you, and we appreciate you taking the time to tell us about your stay at our hotel.We are very pleased that you appreciate our staff's customer service. We strive hard to make each client's experience excellent and enjoyable and we are pleased to hear that our efforts have been successful. We'd like to forward your comments to our staff, who work tirelessly to ensure you have a good stay and experience in terms of both service and accommodations.We appreciate you sharing your thoughts, and we hope to see you again soon!

6/10 Okay

Jonathan

Travelled with group
Stayed 1 night in Aug 2023
Response from Guest Relations Management on 22 Aug 2023
Dear Jonathan, We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

4/10 Poor

Rhonda

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Terrible stay! Will not be returning. Ice machine was broke all 3 nights of stay. Shower drain was clogged all 3 nights. Staff was informed each night of this issue. VERY limited options for breakfast. Friday morning they were out of their limited options. No breakfast. Friday morning i asked for our dirty towels to be removed and fresh towels delivered. I asked at 8am. At 11:30 pm i returned to my room to discover that the soiled towels had been removed but no new towels had been delivered. Went to the front desk to inquire. Uncaring clerk said that all the towels were being bleached and i might be able to get some in the morning. Went to bed unable to dry my hands, wash my face, etc. Spoke to the morning clerk Saturday morning. I hadbeen lied to the night before. The towels had been in the dryer, someone just didn't want to do their job. Again, very disappointing. Do not recommend this hotel!
Stayed 3 nights in Aug 2023
Response from Guest Relations Management on 20 Aug 2023
Dear Rhonda, Thank you for taking the time to provide your feedback. We are sorry to learn that during your most recent visit, you were not completely satisfied with us.Our main objective is to make you feel comfortable and welcome, so we are sorry to hear that this was not the impression we gave you. We regret that during your stay, your room had clogged shower drains, you were not given enough towels, the ice machine was broken, and that breakfast was unsatisfactory. We are deeply sorry for the frustration that all of these problems have given you. Please know that your feedback is extremely valuable to us, and we are addressing the issues you raised to guarantee that no future guests have this experience. These issues are being investigated and addressed with the proper department. Your feedback is valuable to us as we strive to improve the guest experience at our hotel.I sincerely hope you would return and allow us to provide you with a far superior experience.

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The person who checked us in ignored us. He was in the middle of checking someone in when we entered the lobby. It was clear we were looking to get assistance. After he finished helping the couple ahead of us he went into an area we couldn't view and it sounded like he was playing online video games. We waited for about a minute and said excuse me and he then responded immediately and checked us in. He did not have very good customer service skills and said maybe 5 words in total with us.
Stayed 1 night in Aug 2023
Response from Manager on 2 Sept 2023
Hello Daniel,It means so much to have earned your business. We appreciate the feedback regarding our view and area. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

6/10 Okay

Harvey

Disliked: Cleanliness
They really need to do something about the smoke smell, very disgusting. I won’t stay agian
Stayed 1 night in Aug 2023
Response from Guest Relations Management on 7 Aug 2023
Dear Harvey, We are sorry to hear that you had a less-than-ideal experience at our property. We take guest feedback very seriously and are disappointed to hear that we did not meet your expectations. We are disappointed to hear that there was a smell of cigarette smoke in your room. As a smoke-free establishment, this is not in line with our standards, and we will take immediate steps to address this and ensure that our rooms are thoroughly refreshed to provide a clean and pleasant environment for our guests. Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address the issue you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations. Thank you for bringing these matters to our attention.

8/10 Good

SCOTT

Stayed 2 nights in Jul 2023
Response from Guest Relations Management on 27 Jul 2023
Dear Scott, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very unprofessional owners. The bathroom floors were sticky and the “cleaning” items were left in our room in the dresser. Our key cards never worked and it was difficult to find the desk staff to let us one out friends had made these reservations almost a year in advance and the hotel cancels their reservations the day of check in at 430pm leaving them stranded for a big concert in the area. 10/10 do not recommend
Stayed 2 nights in Jul 2023
Response from Manager on 22 Jul 2023
Hello Jennifer,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff as well as our area. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

Scott

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed for 4 nights, each morning requested housekeeping. They never cleaned the room any of the days we requested. One of the days they left the door open to the room all day. Luckily nothing was stolen. When we let the front desk know about it he stated it's a house keeping issue not his issue. We also attempted to get towels and the man at the front desk stated the don't have any and once again it is a housekeeping issue not his issue. We had to got to the store to buy towel since the hotel didn't have any. We will not be returning.
Stayed 4 nights in Jul 2023
Response from Guest Relations Management on 21 Jul 2023
Dear Scott, We are sorry to hear that you had a less-than-ideal experience at our property. We take guest feedback very seriously and are disappointed to hear that we did not meet your expectations. We apologize for all the inconvenience you encountered during your stay, especially with you wanting housekeeping services and weren't able to get the service. We are also sorry to know that you had issues with safety and privacy. Do know that your voice is of tremendous importance to us and we are confronting all these issues that you mentioned to ensure that no guest has this experience in the future.These are certainly not the standards that we set for ourselves, and we will take immediate action to address these concerns. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Guest Relations Management on 21 Jul 2023
Dear Laura, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service
Staff was friendly, bed was comfortable, shower was warm with good pressure. Hotel near Attica for the races. All I was looking for.
Stayed 1 night in Jul 2023
Response from Guest Relations Management on 18 Jul 2023
Dear Dustin, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

2/10 Terrible

Jennifer

Travelled with group
The “family” that runs this business is unprofessional. Our key cards never worked, the bathroom was sticky and the cleaning crew left their supplies in our room. Not to mention we had multiple reservations for close to a year at this site, and on the day of check in (in the evening) they called to say our reservation was canceled due to “electrical” issues leaving us without a room for a large concert going on in the area. For the entire weekend. No apologies, no gift card for another place to stay. When you call they do not state the name of the business just answer “hello” which is confusing to the caller. Then when calling to ask about the canceled room we were told “oh my mom is connected to the phone downstairs you have to call back”. What? So called back and no answer. Total trash facility with zero respect for patrons and reservations. Very upset and contacted corporate as well. 10/10 do not recommend.
Stayed 1 night in Jul 2023
Response from Guest Relations Management on 21 Jul 2023
Dear Jennifer, We are saddened to hear that your recent experience with us fell short of your expectations. We are taking note of all the problems you encountered. We are sincerely sorry for all the inconvenience especially after not being given assistance with your multiple reservations. You have every right to be disappointed with us. Our hotel clearly didn't meet your expectations, and let us assure you, it doesn't meet ours either.This is certainly not the level of service we strive to provide to our guests, and we apologize for any distress caused. Please be assured that we take your feedback seriously, and we will investigate and take appropriate action to rectify the issues you experienced. We value your business and would like to assure you that this is not reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Once again, we apologize for the inconveniences you faced during your stay, and thank you for bringing them to our attention.

2/10 Terrible

VICTORIA

Stayed 1 night in Jul 2023
Response from Manager on 7 Aug 2023
Hello VICTORIA, It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

George

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Relations Management on 17 Jul 2023
Dear George, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked this hotel over a year ago because of a giant concert in the area. They called my phone at 438pm and left a voicemail stating they canceled our room due to “electrical” issues. Yet our friends booked a room as well and they were not affected. It was total BS and left us stranded by the time we got the message at 11pm. Called the hotel and was told to call back because “her mom was connected to the phone downstairs”. What kind of establishment answers the phone “hello” and doesn’t state what the business is and tells you to hang up and call back so the mom can answer the phone downstairs. We were looking forward to this for a year and this pile of garbage establishment ruined our trip. 10/10 would NOT recommend. Awful.
Stayed 1 night in Jul 2023
Response from Manager on 16 Jul 2023
Hello Jennifer,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from Guest Relations Management on 4 Jul 2023
Dear Brian, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Don’t book a room here!
Terrible! Room on second floor, No elevator! No handicap access even though there is handicap showers! NO HOT water and was told to just wait 30 to 45 minutes! No towels for second day until we asked and they were old and very thin and rough! Breakfast was non existent when we went down at 10 am. Room stunk! The desk clerks were however helpful and assisted us getting our luggage up the steps
Stayed 2 nights in Jun 2023
Response from Guest Relations Management on 27 Jun 2023
Dear Valued Guest, We regret to hear about your disappointing experience at our hotel. We value all feedback from our guests, and we sincerely apologize for the inconvenience and discomfort you experienced during your stay. We apologize for the condition of your room, for the lack of amenities, and for the insufficient toiletries. We have taken note of all your concerns and will communicate them to the management. Please be assured that we take your feedback seriously, and we will investigate and take appropriate action to rectify the issues you experienced. We value your business and would like to assure you that this is not reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Once again, we apologize for the inconveniences you faced during your stay, and thank you for bringing them to our attention.

6/10 Okay

John, Latrobe

Travelled with family, Travelled with pets
Liked: Staff & service
They took a photo copy of my drivers license. We travel a ton and this never happens. One of our phones was jailbroke. That person used the WIFI, I did not. Hmmmmmm. No elevator either.
Stayed 3 nights in Jun 2023
Response from Guest Relations Management on 27 Jun 2023
Dear John, We are sorry to hear that you had a less-than-ideal experience at our property. We would like to assure you that we take the privacy of our guests very seriously, and we have taken steps to address any issues that may have led to your negative experience.We sincerely apologize for the inconvenience you experienced during your stay, and we will take your feedback into consideration as we continue to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Thank you for bringing these issues to our attention.

8/10 Good

Jeffrey L.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
It was fine, meeting all of my expectations.
Stayed 1 night in May 2023
Response from Manager on 12 May 2023
Hello Jeffrey L.,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 Good

Leon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Apr 2023
Response from g on 26 Apr 2023
Dear Leon, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses.We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The bathroom smelled so bad we had to keep the door closed the entire time. The floors were dirty and the room smelled stale.
Stayed 1 night in Mar 2023
Response from Guest Relations Specialist on 22 Mar 2023
Hi Heather, I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with us and other travelers; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Friendly staff. Clean room. Nearby restaurants.
Stayed 1 night in Mar 2023
Response from Manager on 22 Mar 2023
Hello Larry,Thank you for taking the time to share. We appreciate your feedback regarding our staff and your insights regarding our location. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Good

Chad

Stayed 1 night in Mar 2023
Response from Manager on 9 Apr 2023
Hello Chad,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

amy

Stayed 1 night in Feb 2023
Response from Guest Relations Specialist on 2 Mar 2023
Thank you for your incredible rating! It means so much to us. We look forward to your next stay.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and nice hotel.
Response from Manager on 28 Dec 2022
Hello Scott,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our room. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness
Was clean, and the service was okay depending on who was at the front desk. I would stay here again. I went to get more towels, and the girl at the front desk at the time made me go back to my room and bring down my dirty towels first. I felt like I was bothering her. She never offered to bring them to us. On the other hand, the woman who checked us in and out was fantastic!
Stayed 4 nights in Oct 2022
Response from Manager on 12 Oct 2022
Hello Stacy, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Michael

Stayed 1 night in Oct 2022
Response from Manager on 12 Oct 2022
Hello Michael,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an older facility but it was very clean and the staff members were friendly and accommodating. The juice machine was out of order but the small breakfast area was nice.
Stayed 1 night in Sep 2022
Response from Manager on 11 Oct 2022
Hello Jeffrey,

6/10 Okay

James

Liked: Cleanliness
Way better than Upper Sandusky Quality Inn. Cleaner. Dislikes: No maid service for second day. Waiting at front desk for someone to show up. Broken ice machine.
Stayed 2 nights in Sep 2022
Response from Manager on 11 Oct 2022
Hello James,Guest satisfaction is our number one objective so we really appreciate the input regarding our service as well as our front desk. We hope to see you again in the future.

8/10 Good

Josh

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2022
Response from Manager on 12 Oct 2022
Hello Josh,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Verified traveller

Travelled with group
Liked: Room comfort
Stayed 2 nights in Sep 2022
Response from Manager on 12 Oct 2022
Dear Guest,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kayla at the front desk was awesome and so helpful
Stayed 2 nights in Sep 2022
Response from Manager on 12 Oct 2022
Hello Jeffrey,We can't thank you enough for sharing your feedback with regards to our front desk. We hope to see you again in the future.

8/10 Good

Larry

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Manager on 12 Oct 2022
Hello Larry,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was iver booked and i had to have a king size instead of 2 queens. Breakfast was not done well either. The room was very clean and the front desk lady was on her game to.
Stayed 1 night in Aug 2022
Response from Manager on 12 Oct 2022
Hello Jonathan,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our breakfast and also our front desk. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good little hotel
Beds are comfortable, rooms are clean. Plenty of parking for larger trucks/trailers and nearby gas / food.
Stayed 4 nights in Aug 2022
Response from Manager on 12 Oct 2022
Dear Guest,Thank you for taking the time to share. We appreciate your feedback regarding our parking. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

6/10 Okay

Apryl

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Our room was clean, bed and washroom were clean and somewhat comfortable. Close to highway but not in a very nice looking area. Bob Evans was out front which was convenient for meals. Breakfast didn't have very many options. Front desk staff was friendly.
Stayed 1 night in Aug 2022
Response from Manager on 11 Oct 2022
Hello Apryl,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff and bed. Your voice is very valuable to us and we hope you will return on your next travels.

2/10 Terrible

Cynthia

Stayed 1 night in Aug 2022
Response from Manager on 21 Nov 2022
Hello Cynthia, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.