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Reviews of Hilton Garden Inn Wooster

3 out of 5
Hilton Garden Inn Wooster
959 Dover Rd, Wooster, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 280 out of 505 reviews" "
Rating 8 - Good. 158 out of 505 reviews" "
Rating 6 - Okay. 42 out of 505 reviews" "
Rating 4 - Poor. 16 out of 505 reviews" "
Rating 2 - Terrible. 9 out of 505 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 1 night in Feb 2024

4/10 Poor

Brian

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Bette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the amenities wchere great.
Stayed 1 night in Nov 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We stayed in room 320. The room itself seemed clean but there was scuff marks all over the baseboard. The pillows were uncomfortable and the room would not cool down. The bath tub was old and very grimy. The shower curtain rod was broken and the curtain wouldn’t stay shut and the tub faucet was pulled away from the wall. The property is old and out dated.
Stayed 1 night in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting granddaughter at Wooster College.
Very comfortable couple of days. If an issue it was taken care of immediately.
Stayed 2 nights in Oct 2023

8/10 Good

Marie alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice and comfortable room.
Stayed 2 nights in Oct 2023

6/10 Okay

Steve

Travelled with family
Mattresses were worn out , price for what we got was very high. Probably would stay somewhere else.
Stayed 3 nights in Oct 2023

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here several times when come to Holmes County (Amish County) Ohio
Stayed 1 night in Oct 2023

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hot tub
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Stayed 4 nights in Oct 2023

10/10 Excellent

tonja, creede

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
WE WERE A LITTLE DISAPPOINTED IN THE BAR, NOT REALLY A BAR ATMOSPHERE, THE THE LADY WORKING THE BAR WAS SO SWEET AND HELPFUL. THE ICE/VENDING AREA WAS A LET DOWN, THEY FORGOT TO PUT IN VENDING MACHINES. oVERALL THE PLACE WAS GOOD THOUGH
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Decent place to stay for Wayne County
It was clean and comfortable, but no different from a Hampton or Holiday Inn. The coffee/tea selections in the room were sparse: 1 tea, 1 coffee, 1 decaf. Breakfast was fine as long as you didn't have any dietary restrictions.
Stayed 1 night in Sep 2023

10/10 Excellent

kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always stay here when visiting our son
Stayed 2 nights in Sep 2023

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great!
Stayed 2 nights in Sep 2023

8/10 Good

Troy

Travelled with partner
I really enjoyed this hotel, perfect for couples looking to get away, the only things I’d change is put fan in bathrooms, expand breakfast menu, otherwise very quiet and peaceful place
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Stayed 1 night in Aug 2023

8/10 Good

MaryBeth

Liked: Cleanliness, staff & service, property conditions & facilities
This is my second stay at this property it was clean, quite and easy to get to from our travel site.
Stayed 1 night in Jul 2023

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The recumbent bike was out of order, so only treadmill in fitness room.
Stayed 1 night in May 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service
Ok beautiful place would definitely go again. Two things that caught my attention was how loud the stairs were next to our suite and the bathtub fixtures need replaced because there is no way of telling whether they are on or not, wasting water bothers me.
Stayed 1 night in May 2023

8/10 Good

Jennifer

Stayed 1 night in May 2023

8/10 Good

Janae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Pool was closed which was on their website but not Hotels.com. So eventhough that was a disappointment it wasn't their fault. Clean property
Stayed 1 night in Apr 2023

4/10 Poor

Dominique

Business traveller
The hotel has cut the water off for maintenance in the morning from 8.30 am to 10.30 am at the worst time of the day. Why did they not pick a different time ?
Stayed 1 night in Feb 2023

10/10 Excellent

Bandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful. Room was great and so was the pool !!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Bruce

Disliked: Amenities, property conditions & facilities
Room furniture and lights poorly arranged

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Asma

Stayed 1 night in Nov 2022

10/10 Excellent

Debra

Stayed 1 night in Oct 2022
Response from James Hancock, Front Office Manager on 31 Oct 2022
Thank you so much for the 10!

10/10 Excellent

Alassane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from James Hancock, Front Office Manager on 31 Oct 2022
Awesome, thank you for the 10!

4/10 Poor

Scott

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very disappointed with the front desk when my wife and I asked for the outdoor fire pit to be turned on. We were told there weren’t enough people out there. After walking around the property, a gentleman said he would have his friend ask for the fire pit to be started. Well the front desk persons came out & started the fire. We felt discriminated against and this made our stay terrible.
Stayed 1 night in Oct 2022

10/10 Excellent

Accounts

Stayed 1 night in Oct 2022

2/10 Terrible

Fredric

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
extremely noisy. People shouting and laughing at night in the hallways. Breakfast was not included, so I had to remind them that my reservation included breakfast. Since when is a breakfast not included? I stay at different hotels when I show my horse and this is the first time that breakfast, even a continental is not included. When I visit my granddaughter the next time I probably won't stay there.
Stayed 1 night in Oct 2022

8/10 Good

Craig

Stayed 2 nights in Oct 2022

8/10 Good

Ceaig

Stayed 2 nights in Oct 2022

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness of facility and friendliness of staff.
Stayed 3 nights in Oct 2022

10/10 Excellent

Cheryl

Liked: Staff & service, amenities, property conditions & facilities
We were in Wooster for a wedding, we played games in the lobby and staff was very accommodating
Stayed 2 nights in Sep 2022

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Courtney

Stayed 2 nights in Sep 2022

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
We had a fabulous stay! From checking in with Lucinda at the front desk she made sure everything was ok with our room by texting me after we got to our room. It was clean and the bed was very comfortable. We had breakfast included in our package and it was great! I had a three egg omelette with potatoes and it was even better than other restaurants I’ve been to. Kaylee checked on us several times to make sure everything was ok. We had dinner there one night and I don’t understand why more guests don’t eat there. The grilled salmon and vegetables was so good that we ordered it twice. We shared the first plate and just had to have another. Mitchell was our server and always on top of things. The cook Justin took his time even though it wasn’t busy. His presentation was spot on but his glaze on the salmon was outstanding. You can’t go wrong with this hotel and if we’re ever going back to Wooster we’ll definitely stay here!!!
Stayed 2 nights in Sep 2022

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from James Hancock, Front Office Manager on 8 Sept 2022
Thank you!

6/10 Okay

Megan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had issues with there being no remote control in our room. The desk didn’t offer to bring it up and make it right, they told us to come get it. Even then it barely worked at all. I’ve stayed at a lot of Hilton hotels and the over all feel for this hotel was that is was a cheap version of a Hilton. The rooms were nice but outdated and free breakfast or vouchers wasn’t included in the stay. Would not return to this location.
Stayed 1 night in Aug 2022

10/10 Excellent

Charcol

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you! Was wonderful.
Stayed 1 night in Aug 2022
Response from James Hancock, Front Office Manager on 8 Sept 2022
Thank you very much!

10/10 Excellent

Julie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! We will be back
Stayed 1 night in Aug 2022

8/10 Good

Sal, Cleveland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area staff was very friendly and helpful
Stayed 1 night in Aug 2022