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Reviews of The Peninsula Manila

5 out of 5
The Peninsula Manila
Corner Of Ayala And Makati Avenues, Makati, Manila

Reviews

9.2

Wonderful

Rating 10 - Excellent. 726 out of 1002 reviews" "
Rating 8 - Good. 186 out of 1002 reviews" "
Rating 6 - Okay. 47 out of 1002 reviews" "
Rating 4 - Poor. 21 out of 1002 reviews" "
Rating 2 - Terrible. 22 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

TIMOTHY, Austin

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Rudeina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, the amenities great although it’s an older facility, the ambiance is wonderful
Stayed 1 night in Apr 2024

10/10 Excellent

Elmer Cunanan San

The staff are very helpful.
Stayed 2 nights in Mar 2024

8/10 Good

MATTHEW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice, one of the prettiest lobbies I've seen. Hotel itself and amenities are a bit dated vs others in a similar price range (ie. Shangri-La in The Fort).
Stayed 2 nights in Mar 2024

10/10 Excellent

thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Mar 2024

10/10 Excellent

Gene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Stayed 1 night in Mar 2024

10/10 Excellent

Randolfo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, safe with excellent security, very clean with excellent staff and service is great with friendly and always smiling staff.
Stayed 13 nights in Mar 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central hotel in Manila. Whilst it is older it's immaculately maintained with a beautiful lobby and old world feel. Gardens and pool offer tranquility in the busy city. Great location close to airport and in Makati close to bars restaurants and shopping.
Stayed 2 nights in Mar 2024

10/10 Excellent

FLOR AMOR V

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 5-Star Hotel should have 5-star Internet access. The Internet signal is slow, sluggish and inconsistent.
Stayed 2 nights in Mar 2024

8/10 Good

Lana, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It looked a bit older than when I visited a few years ago. The staff were very friendly It seemed like it needed some remodeling. I booked 2 suites for my family of 3, and was happy to see that we have a variety of room options for our next visit.
Stayed 1 night in Feb 2024

10/10 Excellent

Dennis, Los Altos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly excellent property with old school, exceptional service. Only minor issue is occasional spotty WiFi, but I suspect that is a service provider issue as opposed to something within the property’s control. Highly recommend.
Stayed 4 nights in Feb 2024

10/10 Excellent

Keely

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 1 night in Feb 2024

2/10 Terrible

Steven Lawrence

Stayed 1 night in Feb 2024

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Our favorite hotel in the Philippines. We always stay here whenever we visit the country.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jon

Liked: Cleanliness, property conditions & facilities, room comfort
Superb As Usual
This hotel is exceptional in every way.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

6/10 Okay

Donato

Liked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Jose

Stayed 1 night in Jan 2024

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, friendly staff, there’s no available area to sit in the lobby, the whole lobby is being used as restaurant during our stay, not sure if this was because of the holiday season
Stayed 3 nights in Dec 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
IT IS A GREAT HOTEL. It’s old I believe it was built in 1947 but it’s fantastic it has a very warm comfortable elegant feeling. We have stayed in many hotels in Manila but now My wife has said I loves it! She only wants to stay here from now on. Thankyou Billy at front desk and all the staff at the Pennisula our Anniversary was fantastic !! We will be back!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location Nice pool Fantastic lobby (Largest of all )
Stayed 4 nights in Dec 2023

10/10 Excellent

CLOUDINE FLORECE

Travelled with partner
Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and Luxury
Stayed 1 night in Nov 2023

10/10 Excellent

Antonio Dennis

Liked: Cleanliness, staff & service
Excellent staff service
Stayed 6 nights in Nov 2023

10/10 Excellent

GRACE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the accessibility and convenience of the location. Service was excellent. The lobby on weekends was noisy.
Stayed 3 nights in Nov 2023

10/10 Excellent

Froylan, kogarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best breakfast ever. Great room and service
Stayed 3 nights in Nov 2023

10/10 Excellent

Isabel Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Nov 2023

10/10 Excellent

Rahul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly fantastic staff. From checkin to the bar to the lobby, everyone was incredibly helpful and kind. The lobby is stunning. Love the Peninsula Manila
Stayed 2 nights in Nov 2023

10/10 Excellent

Kenneth, Los Angees

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is terrific.
Stayed 1 night in Nov 2023

2/10 Terrible

Rahul

Stayed 1 night in Nov 2023

10/10 Excellent

Jillian

Stayed 1 night in Nov 2023

8/10 Good

Rahul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Great hotel. Very comfortable and fabulous location. Service was generally very good but sometimes hit and miss. Wifi keeps dropping out.
Stayed 3 nights in Nov 2023

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous accommodation and superb service as per usual. I wouldn’t expect anything less from Manila pen after being away from the Philippines for 10 years. My last visit was probably 2012 and until today, service is still impeccable. Keep it up!

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's the Peninsula. The Manila property lives up to its reputation.
Stayed 1 night in Nov 2023

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

stephen

Business traveller
Overall staff was attentive. I called the front desk and no one picked up. Concierge was great as well as housekeeping and maintenance. The room was cold and there is no window ventilation or heat. The property is well maintained but outdated. The internet connection was slow.very few outlets. I raised my concerns with the general manager and he said that because I booked thru an agency they should handle any issues with the property
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the scent of the bathroom amenities!
We liked this hotel a lot. The Makati location is excellent. The bed was good, and the room comfortable and spacious. We loved the scent used for the amenities. It was my favorite of the past few years. The pool was quite good for swimming in the evenings and not crowded. I had a good massage at the spa too, and enjoyed the steam room. Breakfast was excellent. I think most people will be very pleased and I'm glad we stayed there. It's not quite my style though. There is live piano music in the lobby playing a lot of the time which we found a bit loud. The afternoon tea in the lobby was really delicious though. And so were the local dishes I tried. All around, a top hotel in the city.
Stayed 3 nights in Sep 2023

10/10 Excellent

Geoffre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and the level of detail with meals, transportation & room service was impeccable! The Christmas decorations were also great!!
Stayed 7 nights in Oct 2023

10/10 Excellent

Jinhee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Andrew, Slough

Stayed 8 nights in Oct 2023

8/10 Good

Adino-Reuel

Liked: Cleanliness, property conditions & facilities, room comfort
It’s ok
Rooms were great but the restaurant was terrible. It took forever for our food to come. I’ve heard the Halo halo was a must. I ended up canceling cause again it took forever and I had to an appointment for another venue.
Stayed 1 night in Sep 2023

10/10 Excellent

ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything done well
Stayed 3 nights in Sep 2023

10/10 Excellent

Ginger

Stayed 2 nights in Sep 2023

10/10 Excellent

Tyrone, Burnaby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent environment.
Stayed 1 night in Sep 2023

10/10 Excellent

rengasami

Stayed 4 nights in May 2023

4/10 Poor

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It's a grand hotel with a gorgeous lobby. But confused workers and poor service. Many mistakes. Must remind or instruct the workers. Example, I booked on Expedia and paid. It takes 5-10 minutes to check in, and then the check in clerk asks me to pay for the room. They are not even trained enough to understand a fully paid reservation. Then the supervisor needs to come to fix. This is something very simple at check in. No taxis or help, so if you are not a weathly local, it is a headache.
Stayed 1 night in Aug 2023