Exterior

Reviews of Novotel Manila Araneta City Hotel

4 out of 5
Novotel Manila Araneta City Hotel
General Aguinaldo Avenue, Araneta City, Quezon City, Manila

Reviews

9.0

Wonderful

Rating 10 - Excellent. 564 out of 925 reviews" "
Rating 8 - Good. 293 out of 925 reviews" "
Rating 6 - Okay. 41 out of 925 reviews" "
Rating 4 - Poor. 10 out of 925 reviews" "
Rating 2 - Terrible. 17 out of 925 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dolores V

Good location, convenies on everything
Stayed 4 nights in Mar 2024

8/10 Good

Divina

Liked: Cleanliness, staff & service, property conditions & facilities
I loved and enjoyed everything except for the shower stall has no door.
Stayed 4 nights in Feb 2024

10/10 Excellent

Solito

Travelled with family
Liked: Property conditions & facilities
Very convenient easy to get around.Lots of restaurants.The staff is very nice and helpful. I will stay here again.
Stayed 6 nights in Mar 2024

10/10 Excellent

Gazel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Feb 2024

10/10 Excellent

Rogelio Jr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet is superb!
Stayed 1 night in Mar 2024

8/10 Good

Lani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Rosario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, professional, accommodating, and fast in responding. The hotel's location is central to many shopping and dining places. The hotel is clean and beautifully designed. Their delicious brunch carries a variety of ethnic foods to satisfy every taste. The outside dining by the pool was relaxing with the nightly music.
Stayed 5 nights in Feb 2024

8/10 Good

Ruth Dinio

Travelled with family
staff are pleasant and helpful. breakfast is good.
Stayed 1 night in Feb 2024

6/10 Okay

nenette

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
this hotel does not provide any cotton balls to be used for cleaning my face. No cotton buds to clear my ears after bath. and no razor and comb. These small amenities are very important, since we do not have to bring them over when checking in the hotel. what a disappointment.
Stayed 1 night in Feb 2024

10/10 Excellent

Myrna Jaylo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend Novotel hotel to all my friends and families. Expectations are exemplary.
Stayed 5 nights in Jan 2024

10/10 Excellent

Jemima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel, it’s our third time staying here. It’s very convenient to everything. The staff are all nice and friendly. Alicia in the front desk is cool and lovely. Our check in and check out procedure was a breeze. The breakfast buffet was amazing! Will definitely come back…
Stayed 6 nights in Jan 2024

8/10 Good

Alex R. del

Stayed 4 nights in Jan 2024

6/10 Okay

Anjanette

Stayed 4 nights in Dec 2023

8/10 Good

Maria, sydney

Travelled with family
Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money.
Stayed 1 night in Dec 2023

10/10 Excellent

alex, arleta

.
Stayed 7 nights in Dec 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were very helpful and professional.
Stayed 3 nights in Dec 2023

10/10 Excellent

Maria, sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Food and shopping choices are fantastic.
Stayed 6 nights in Dec 2023

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommended..
Stayed 1 night in Dec 2023

8/10 Good

Cesar, Stockton

Liked: Cleanliness, staff & service, property conditions & facilities
They allowed pet and close to AliMall
Stayed 2 nights in Dec 2023

10/10 Excellent

Agustin, Bronx

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location - close to restaurants and shopping.
Stayed 1 night in Dec 2023

6/10 Okay

David

Disliked: Staff & service
The room service was poor. I asked for bottled water, it didn’t come. The fish and chicken came 20 minutes apart. Done eating when the chicken arrived. I asked them to remove from the bill but didn’t.
Stayed 1 night in Nov 2023

6/10 Okay

Joselito

Stayed 3 nights in Nov 2023

10/10 Excellent

Reinalyn

Stayed 4 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good hotel
bed is too small (and we took the suite), the lobby dosent look so good. the food and the service was very good
Stayed 1 night in Nov 2023

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Novotel in Cubao is a convenient and comfortable place to stay when you have business in this part of Metro Manila.
Stayed 1 night in Nov 2023

10/10 Excellent

Elenita

Stayed 1 night in Nov 2023

10/10 Excellent

Wilma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and nice place for an overnight stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming, friendly, nice and safe area for my family.
Stayed 1 night in Oct 2023

10/10 Excellent

Venice

Stayed 1 night in Oct 2023

10/10 Excellent

Rolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

WILFREDO DELA

Liked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 3 nights in Oct 2023

6/10 Okay

RUIZA

Stayed 1 night in Oct 2023

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Lots of shopping, restaurants and also right next to the collusium. I would stay there again.
Stayed 1 night in Oct 2023

10/10 Excellent

Nestor

Stayed 3 nights in Oct 2023

10/10 Excellent

Jia Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
The stay at Novotel was amazing! I felt welcomed the moment I stepped in. Staff were all very friendly and polite, and Filipinos are just the sweetest. The room was clean, the water pressure a tad too much (haha) but it was a very comfortable stay, just a stone’s throw away from many malls and the NFT and coliseum. What a nice place to stay for a concert. Worth every penny!
Stayed 2 nights in Oct 2023

10/10 Excellent

Jovelle, Riverside

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our third time staying at Novotel for atleast a week and it doesn’t disappoint. Staff are very efficient and detail oriented. Really enjoyed our stay!
Stayed 7 nights in Sep 2023

10/10 Excellent

Glenn

Stayed 4 nights in Sep 2023

10/10 Excellent

MARY jOY

Travelled with family
The hotel was well designed and staff are so welcoming and smiles most of the time!!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Luzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a comfortable stay, and the breakfast was wonderful!
Stayed 1 night in Sep 2023

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I often stay at Novotel when we have business in Manila (we live elsewhere in the Philippines). We find the hotel a very good value and always enjoyable. The Cubao neighborhood has many good restaurants and shops, which are mostly very close to the hotel.
Stayed 1 night in Sep 2023

6/10 Okay

Dennis, Beaumont

Liked: Amenities
My third time to stay in this hotel. Still, my reason or staying is LOCATION.. It is centrally located in the heart of Cubao, Araneta Center. This time though, I can see signs of aging and looks like the maintenance is not doing a good job. I believe the hotel can be kept clean even if its getting older, it's just a matter of paying attention to small details like stains on the carpet or scratches on the walls. Amenities are now downsized to basics. They only provide you with shampoo/conditioner, body wash and lotion. No more facial and body soap. The beds are still comfortable. Hot shower works well. Wi-fi signal is good. They have safe, small fridge with two comp bottled water inside, they provide you with bathrobes and slippers. TV has more channels available. They provide you with a newspaper every morning. Some of the staff needs to be trained how to smile and be welcoming. Parking is accessible and easy to get in and out. Buffet breakfast has many choices but there are a lot of restaurants in the area where you can pay for a cheaper price. I did not get any extra perks as a Platinum Expedia member. The hotel rate is a little pricey but if you want location and convenience, then this hotel is ideal. I MAY stay here again.

10/10 Excellent

LILIBETH

Travelled with family
The valet parking is a plus and its location! Really had a great stay
Stayed 1 night in Aug 2023

8/10 Good

Analou

Free parking if there is hotel room
Stayed 4 nights in Aug 2023
Response from Therese on 5 Sept 2023
Dear Analou,We are happy to read that you enjoyed your recent stay; giving us a rate of 4 out of 5.You are right. Checked in guests enjoy one slot of complimentary parking. While, those who are dining in our F&B outlets enjoy 3 hours of complimentary parking. We thank you for your patronage and we look forward in welcoming you back in the near future. In the meantime, if there is anything we can assist you with please do not hesitate to let me know.Sincerely yours,

10/10 Excellent

Larry Anthony, KINGSPORT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kids pool
Stayed 3 nights in Aug 2023

8/10 Good

Jocelyn

Stayed 1 night in Aug 2023

8/10 Good

Jocelyn

Liked: Property conditions & facilities, room comfort
Great place to stay
Amazing comfort and overall cleanliness. Helpful staff, was not totally impressed by the quality of food not commesnurate to the pricing. Was accessible to multiple restaurants
Stayed 2 nights in Aug 2023
Response from Therese on 5 Sept 2023
Dear Jocelyn,Thank you for taking the time to share your feedback with us. We are happy to note that you appreciate the comfort, overall cleanliness and helpfulness of our staff. However, we have taken serious note of your comment regarding the food and rest assured that our Executive Chef has been informed to address this concern. We hope to welcome you back soon and be of service to you again.Sincerely yours,

10/10 Excellent

robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I like to stay in the Novotel in Cubao when we have an accumulation of business in Metro Manila (we live elsewhere in the Philippines). The hotel is modern, well staffed and efficient. We plan to stay again in the near future.
Stayed 1 night in Aug 2023
Response from Therese on 5 Sept 2023
Dear Robert,Thank you for taking the time to share your recent experience with us. We are happy to note that you like staying in Novotel. We thank you for your patronage and look forward in welcoming you and your wife soon.Sincerely yours,