Dear Mr/Ms. AsubeThank you for sharing your experience with City Garden Grand Hotel. We appreciate your positive feedback towards our hotel. Providing excellent service and ensuring our guests' satisfaction is our top priority. We're glad to know that we met your expectations in this regard. Meanwhile, despite a few remarks, rest assured that the management is continuously finding ways to enhance the services in this facility. We will look into these as we always strive for improvement. Looking forward to welcoming you back here at City Garden Grand Hotel.Sincerely,Leo CastilloDuty Manager

Dear Mr. Kwong,Thank you for awarding us a 5-star rating! We're truly honored by your positive feedback and delighted to know that you had a wonderful experience with us. We're committed to maintaining this high standard of service, and we look forward to serving you again in the future.At your Service, Alex BognotDuty Manager

Dear Mr. Lawrence,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Jesse,Thank you for your glowing review! We're thrilled to hear that our housekeeping staff and servers made your stay so pleasant.Our team takes great pride in providing exceptional service, and it's truly rewarding to know that their efforts made a positive impact on your experience. We look forward to the opportunity to welcome you back for another enjoyable stay.At your Service, Alex BognotDuty Manager

Dear Mr. Elmer,We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring the area on foot. Providing a comfortable and accessible environment for our guests is one of our top priorities, and we're delighted that you had a pleasant experience. We hope to welcome you back for another enjoyable stay in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Khavin,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a wonderful experience with us. Providing exceptional service and ensuring your satisfaction are our top priorities. We're delighted that we could meet your expectations. We look forward to welcoming you back again for another great experience in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Isaac,Thank you for taking the time to share your feedback with us. We're glad to hear that you found the hotel room itself to be nice. However, we apologize that the city view did not meet your expectations.We take your comments regarding the surrounding area seriously. While we strive to provide a safe and clean environment for our guests, we understand that external factors may impact your experience. Rest assured, we continuously work to improve the surroundings and ensure the safety and comfort of our guests.Your feedback is valuable to us, and we will use it to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Sincerely,Ria DimlaDuty Manager

Dear Mr. Andrew,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Juanito,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and that you plan to return in the future. We look forward to welcoming you back and ensuring another wonderful experience.At your Service, Alex BognotDuty Manager

Dear Ms. Erika,Thank you so much for awarding us a 5-star rating! We are absolutely delighted to hear about your fantastic experience with us. It's our mission to provide top-notch service, and we're thrilled to know we hit the mark for you.We can't wait to welcome you back for another exceptional stay.At your Service, Alex BognotDuty Manager

Dear Ms. Tenisha,We're overjoyed to receive your 5-star review! Thank you immensely for choosing us and sharing your positive experience. We're committed to delivering exceptional service and memorable stays. Your support means a lot, and we can't wait to welcome you back for another wonderful visit!At your Service, Alex BognotDuty Manager

Dear Mr. Craig,Greetings from City Garden Grand Hotel! Thank you for taking time to post a review of our property. We are so happy to hear that you enjoyed your time at City Garden Grand Hotel. Our goal is always to exceed your expectations. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Ms. Margarita,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a wonderful experience with us. Providing exceptional service and ensuring your satisfaction are our top priorities. We're delighted that we could meet your expectations. We look forward to welcoming you back again for another great experience in the future!At your Service, Alex BognotDuty Manager

Dear Ms. IluminadaLorna,Thank you for your excellent rating and feedback. We are glad to know that you enjoyed your stay with us. Hence, we shall be looking forward to next visit here at out hotel. Thank you for staying with us.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Joel,Greetings from City Garden Grand Hotel! Please accept our sincere gratitude for the top-notch rating, we're glad to know that you have enjoyed your stay especially you found our rooms amazing with a great view. Our team truly appreciates it. Your positive feedback serves as a validation of our efforts, and we are truly humbled by your appreciation. We look forward to welcoming you back in the future.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mudd,Thank you for your feedback! We're delighted to hear that you found our staff to be very professional. Providing excellent service is our top priority, and we're pleased that our team's professionalism enhanced your experience. We look forward to welcoming you back again soon!At your Service, Alex BognotDuty Manager

Dear Mr. Matthew,Thank you for your excellent rating and feedback. We are glad to know that you enjoyed your stay with us. Hence, we shall be looking forward to next visit here at out hotel. Thank you for staying with us.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Ms. Josephine,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Mark,Thank you for taking the time to share your feedback regarding your recent stay at City Garden Grand Hotel. We sincerely apologize for the inconveniences you experienced during your time with us. Your comments are extremely valuable to us as they help us to improve and provide better service to our guests.We are truly sorry that you did not receive the level of hospitality that we strive to deliver to all of our guests. Please know that your concerns regarding the air conditioner, television cable, and fridge have been noted and will be addressed promptly to ensure that future guests do not encounter similar issues.Regarding the shower curtains, we apologize for any inconvenience caused by their placement. Your feedback will be taken into consideration as we strive to enhance the comfort and convenience of our rooms.We deeply regret that you did not receive a phone call from our staff to apologize for the inconvenience during your stay. This is certainly not reflective of the high standard of service that we aim to provide, and we will be reviewing our communication procedures to ensure that all guests receive the attention and care they deserve.We understand your decision not to stay with us again, but we hope that you will consider giving us another opportunity to exceed your expectations in the future. If you would be willing to discuss your experience further, please do not hesitate to contact us directly at dutymanager@citygardengrandhotel.comOnce again, we apologize for the shortcomings you encountered and thank you for bringing them to our attention.Sincerely,Ria DimlaDuty Manager

Dear Ms. Theresa,Thank you for choosing to stay at City Garden Grand hotel . We take pride in your continued patronage and we are committed to serving you with excellence for years to come. Once again, thank you and we look forward to welcoming you back soon.At your Service, Alex BognotDuty Manager

Dear Mr. Adrian,Thank you for taking the time to share your feedback regarding our hotel's location and surroundings. We're glad to hear that you found them to your liking. Our team strives to provide guests with a convenient and enjoyable experience, and we're thrilled that you appreciated our location. We look forward to welcoming you back in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Clayton,Thank you so much for your continued loyalty and for taking the time to share your wonderful feedback with us. We're thrilled to hear that our hotel is your favorite whenever you're in Makati.It's fantastic to know that you find our rooms spacious and comfortable, and that you enjoy our breakfast offerings. We're delighted that our rooftop pool and bar provide you with a great place to relax, soak up the sun, and admire the beautiful sunset views.Your kind words about our consistent service mean a lot to us. We're committed to providing memorable experiences for our guests, and we're thrilled that we've been able to exceed your expectations time and time again.Thank you once again for your support and for choosing to stay with us. We look forward to welcoming you back for many more enjoyable stays in the future.At your Service, Alex BognotDuty Manager

Dear Mr. Jett,We're thrilled to hear that you had a great stay with us and enjoyed our room! Providing spacious and comfortable accommodations is important to us, and we're delighted that you found the room to your liking. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable experience in the future!At your Service, Alex BognotDuty Manager

Dear Ms. Mary Jean,Thank you for your positive review! We're glad to hear that you found our place to be very nice. Providing a welcoming and comfortable environment for our guests is always our top priority. We appreciate your feedback and hope to have the pleasure of hosting you again in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Tarik,Thank you for taking the time to give us a great score review. We're glad to know that you had a positive experience. We truly value your feedback and hope to have the opportunity of welcoming you back in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Simon,Thank you very much for your kind words and positive feedback. We are thrilled to hear that you found our staff to be friendly and efficient during your stay.Providing exceptional service is at the core of what we do, and it's wonderful to know that our team members made a positive impression on you. Your satisfaction is our top priority, and we are grateful for the opportunity to have hosted you. We would be honored to welcome you again and provide you with another memorable stay.At your Service, Alex BognotDuty Manager

Dear Mr. Francis,Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience.We understand that traffic can be a concern, especially in busy urban areas. While we strive to provide a convenient and enjoyable stay for all our guests, unfortunately, traffic conditions are beyond our control.However, we are continuously exploring ways to assist our guests with transportation options and alleviate any inconveniences caused by traffic congestion. We hope that despite the traffic challenges, you were able to enjoy your time with us and explore all that our wonderful location has to offer.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless experience.Sincerely, Alex BognotDuty Manager

Dear Ms. Margarita,Thank you for sharing your feedback regarding the air conditioning during your recent stay. We apologize for any discomfort you experienced due to the temperature not being cool enough. Your comfort is important to us, and we will investigate the issue promptly to ensure that our air conditioning systems are functioning optimally. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely, Alex BognotDuty Manager

Dear Mr. Kohei,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a wonderful experience with us. Providing exceptional service and ensuring your satisfaction are our top priorities. We're delighted that we could meet your expectations. We look forward to welcoming you back again for another great experience in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Craig,Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you found our staff, food options, and facilities exceptional. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations in those areas.Regarding the wait time for the elevators, we apologize for any inconvenience this may have caused during your stay. We understand that efficient transportation within our premises is crucial for a seamless experience, and we're actively looking into ways to improve this aspect of our service.Your feedback is invaluable to us, and we'll use it to make necessary adjustments to ensure a more enjoyable stay for all our guests. We hope to have the pleasure of welcoming you back soon for another fantastic experience.Sincerely,Ria DimlaDuty Manager

Dear Ms. Kathreen,Thank you very much for your recent review and for sharing your experience with us. We are delighted to hear that you found our staff to be good during your stay.At City Garden Grand Hotel, we take great pride in our team members and their dedication to providing exceptional service to our guests. It's wonderful to know that our staff's efforts were able to enhance your overall experience with us.Your kind words serve as a great source of motivation for our team, and we truly appreciate your recognition of their hard work and commitment to ensuring your satisfaction.We will certainly pass along your compliments to our staff members. Feedback like yours inspires us to continue delivering the high level of service that our guests deserve.Once again, thank you for choosing to stay with us and for taking the time to share your feedback. We look forward to welcoming you back soon!At your Service, Alex BognotDuty Manager

Dear Ms. Elsa,Thank you for taking the time to leave us a review! We're glad to hear that you enjoyed our rooftop bar with entertainment during your stay.We also appreciate your feedback regarding the room. While we strive to provide a comfortable and up-to-date experience for all our guests, we understand that there may be areas for improvement. Your input helps us identify opportunities to enhance our accommodations.We hope you had an overall pleasant experience with us, and we look forward to the possibility of welcoming you back in the future.Sincerely,Ria DimlaDuty Manager

Dear Mr. Vincent,Thank you for your review! We're thrilled to hear that you enjoyed our great location and found our staff to be friendly and helpful. We strive to create a welcoming atmosphere for all our guests, and it's always rewarding to hear when we've succeeded. We hope to welcome you back again soon for another enjoyable stay!Sincerely,Ria DimlaDuty Manager

Dear Mr. Danilo,Thank you for your review! We're glad to hear that our staff made a positive impression on your stay. Providing friendly and attentive service is a top priority for us, and we're delighted to know that we met your expectations in this regard. We look forward to welcoming you back for another pleasant experience in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Luis,Thank you for choosing City Garden Grand Hotel! Thank you for your excellent rating. We are glad to know that you enjoyed your stay with us. Hence, we shall be looking forward to your next visit to our hotel. Thank you for staying with us.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Ms. Maria,Thank you for sharing your experience with us! We're delighted to hear that you had a good stay at our hotel.Your satisfaction is our utmost priority, and we're thrilled that you enjoyed your time with us. We appreciate your positive feedback and hope to have the pleasure of welcoming you back in the future for another memorable stay. We're here to ensure that every aspect of your stay exceeds your expectations.Sincerely,Ria DimlaDuty Manager

Dear Mr. Juan,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay.We regret that the ambiance of our restaurant did not meet your expectations. We will review the noise insulation in the area to ensure a more comfortable dining environment for our guests. Additionally, we apologize for the issues you encountered in your room, including the TV remote and the unpredictable air conditioner. Our maintenance team will promptly address these issues to ensure a smoother experience for our guests in the future.We appreciate your valuable feedback as it helps us identify areas for improvement. Should you choose to stay with us again, we would welcome the opportunity to provide you with a more enjoyable experience.Sincerely,Ria DimlaDuty Manager

Dear Mr. Nizarali,Thank you for choosing to stay at City Garden GRAND Hotel and for giving us an excellent rating! Our team works hard to ensure our guests have a comfortable and enjoyable stay, and we really appreciate your excellent score review.We would be absolutely thrilled to welcome you again for another fantastic stay! At your Service, Alex BognotDuty Manager

Dear Mr. Elmer,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel's location to be convenient, with close proximity to local restaurants and bars. We strive to provide our guests with easy access to nearby amenities to enhance their overall experience. We hope you had a pleasant stay, and we look forward to welcoming you back again soon.At your Service, Alex BognotDuty Manager

Dear Mr. Stanley,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us once again. It's fantastic to know that our rooftop staff, breakfast buffet team, and housekeeping team all contributed to making your experience exceptional.We're delighted that you felt well taken care of by our room attendant/housekeeping team. Ensuring our guests have everything they need is always a top priority for us.We can't wait to welcome you back for another memorable stay!At your Service, Alex BognotDuty Manager

Dear Mr. Arnie,Thank you for sharing your experience with us! We're delighted to hear that Melanie, our housekeeper, provided you with friendly and accommodating service. We'll be sure to pass along your kind words to her. At our hotel, we strive to create a welcoming environment for all our guests, and it's wonderful to know that Melanie contributed to your enjoyable stay. We hope to have the pleasure of hosting you again soon. Your satisfaction is our priority.Sincerely,Ria DimlaDuty Manager

Dear Mr. Johnny,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Firozali,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff helpful. Ensuring excellent service is one of our top priorities.Regarding your comments about breakfast, we truly appreciate your input. We continuously strive to enhance our offerings to meet the expectations of our guests. Rest assured, we will take your feedback into consideration and explore ways to improve the breakfast experience for future guests.We hope to have the opportunity to welcome you back again soon and provide you with an even better experience. Sincerely,Ria DimlaDuty Manager

Dear Mr. Ferdinand,Thank you so much for taking the time to give us a 5-star rating! We're absolutely thrilled to know that you had such a fantastic experience during your visit to our hotel.Your high rating and positive feedback serve as a tremendous source of motivation for our team. We're dedicated to providing the best possible service and ensuring that our guests have a memorable and enjoyable time with us.We look forward to serving you again in the future, and we truly appreciate your support and patronage.At your Service, Alex BognotDuty Manager

Dear Ms. Marily,Thank you for taking the time to provide feedback on your recent experience. We're delighted to hear that you found our establishment to be very clean and our staff members to be courteous. Your kind words are a testament to the hard work and dedication of our team.Regarding your concern about the elevator, please accept our sincere apologies for any inconvenience this may have caused during your stay. We are committed to ensuring the comfort and satisfaction of all our guests, and we take your feedback seriously. Rest assured, we will investigate the issue promptly and take necessary steps to address it.We appreciate your valuable feedback as it helps us to continually improve and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations in every aspect of your stay.Sincerely,Ria DimlaDuty Manager

Dear Mr. Connor,Thank you for taking the time to give us a review! We are thrilled to hear that you had a great stay with us in Makati. Providing an excellent experience for our guests is our top priority, and we are delighted that we were able to meet your expectations.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.At your Service, Alex BognotDuty Manager

Dear Mr./Ms. Thi,We are absolutely delighted to receive your 5-star review of your recent stay at our hotel. Thank you for taking the time to share your positive experience with us!Your feedback means the world to us, and it's incredibly rewarding to know that you had a fantastic experience during your stay. We are truly committed to providing our guests with exceptional service and a memorable stay, and your glowing review reaffirms that we are on the right track.We look forward to serving you again soon!At your Service, Alex BognotDuty Manager

Dear Mr. Michael,Thank you for taking the time to share your experience with us! We are thrilled to hear that you found our staff to be amazing and that the Duty Manager promptly addressed any issues you encountered during your stay. Providing exceptional service is our top priority, and we are delighted that we were able to assist you promptly and effectively.We will be sure to pass along your kind words to Zary and the rest of our housekeeping team. They work hard to ensure that our guests have a comfortable and enjoyable stay, and it's wonderful to hear that their efforts made a positive impact on your experience.We greatly appreciate your patronage and hope to have the pleasure of welcoming you back in the future.At your Service, Alex BognotDuty Manager

Dear Mr. Cesar, Thank you for your excellent rating and feedback. We are glad to know that you enjoyed your stay with us. Hence, we shall be looking forward to next visit here at out hotel. Thank you for staying with us.Keep safe!Sincerely,Ria DimlaDuty Manager