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The hotel is beautiful and centrally located - away from Times Square which cuts down on the congestion a bit. There are not many reasonably priced dinner options in the area though.
Good facilities close to the busy area. I think the facilities fees of $27 per night are expensive for wifi, a gym that nobody uses and local telephone calls.
The pearl was the perfect location for us, so close to the hustle and bustle of Time Square but just far enough away from all the noise it was so quiet, I highly recommend it.
I had scheduled a 3:40am room service to serve also as an alarm. They never came and I missed my flight. When I told the hotel staff they seemed disinterested and did not even apologize. They just said, "It's ok, you were not charged." Not what I would have expected for a hotel of this caliber!
Staying in this hotel will be one of the best memories of my first visit to New York. Thank you Stephen for your stellar customer service!
Loved the convenience of being close to Grand Central Station since we took the subway everywhere. Clean rooms, very friendly, helpful staff.
The rest room shower is not as strong as expected for some reason and the telephone was unplugged . Other than that everything was ok and good
Concierge(s) were always helpful in answering questions, giving directions (even drawing them out on a map), printing boarding passes, etc. Room service was fast. Hotel restaurant was open late to accommodate theater-goers, and the staff was polite.
Enjoyed our stay especially as the Waldorf Astoria is closing
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