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Hotel was exactly as described. I was under the impression they had valet parking but they do not. No big deal because there’s a parking garage a block and a half away and they offer a discounted rate for the hotels guests. Great hotel. Room was spotless. Staff was friendly and accommodating.
Enjoyed our stay especially as the Waldorf Astoria is closing
Best hotel experience we have had ! Champagne at check in, a bottle delivered to our room for our wedding anniversary . Nothing was too much trouble. Beautiful rooms, amazing views. Definitely go back to the Lotte New York Palace if we ever visit New York again.
This is going to be my new "go to" Hotel. My room was a basic room, and it was very large, walk-in closet, separate make up area, two large chairs around a table for dining! Bathroom with rainwater shower head (high enough for a 7ft tall guest) along with a hand held. Bathrooms brand spanking new.... ...
Great customer service. Very nice hotel. Conveniently like acted. Would love to stay there again on my next trip to New York. Would love to be on a higher floor to be able to see the beautiful city that never sleeps.
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