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Great experience, staff was friendly and helpful. Provided umbrellas when it was raining.
If you’re looking for a room that cradles you to sleep with super modern amenities, look elsewhere. This hotel is ~100 years old and it feels like it on the classic side. Staff were friendly and willing to help. Close to midtown and Penn Station, so you’re just a hop skip and a jump from everything ...
overall hotel is very new and clean. the bar and restaurant are hip and cozy. the lobby is very comfortable and friendly.
We had a lovely stay at the Park Lane and a beautiful city view on the 41st floor which was breath taking! Staff were extremely accommodating especially Edita on the the front desk and Marcilia our house keeper. When requested, slippers were brought to our room, the breakfast buffet was great overlooking ...
Over all it was great! I would recommend it to friends and family! Some of the staff was not friendly. But they probably were not having a good day or something. it was still great I would definatly stay here again!
Spacious rooms, beds really comfortable. Free tea and coffee in the lobby every morning. Central location just a short walk to time’s square. Handy shop next to hotel for stocking up.
Everybody was very helpful. Nice attitude, always with a smile. I will go back to this hotel next time we visit NY
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