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Reviews of Vivanta Mangalore Oldport Road - Formerly Known as Taj Manjarun

3.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 48 out of 100 reviews" "
Rating 8 - Good. 29 out of 100 reviews" "
Rating 6 - Okay. 14 out of 100 reviews" "
Rating 4 - Poor. 4 out of 100 reviews" "
Rating 2 - Terrible. 5 out of 100 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

prabhat kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024

8/10 Good

arunima

Stayed 2 nights in Jan 2024

8/10 Good

SANTOSH

Stayed 1 night in Dec 2023

10/10 Excellent

VIPIN, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice of stay in Mangaluru! Highly motivated professionals to serve their customers at the best. Delicious breakfast and in room dining options. Stayed here for almost two weeks and now it’s my default place to stay when in Mangaluru!
Stayed 2 nights in Oct 2023

10/10 Excellent

atheef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jonathan

Stayed 1 night in Jun 2023

6/10 Okay

Mahesh

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
As compared to the price it is not worth. The deal should have been with breakfast. Room sizes are too small.
Stayed 2 nights in Jun 2023

8/10 Good

Sini Jayaraj, Mississauga

Liked: Cleanliness
Stayed 2 nights in May 2023

10/10 Excellent

Prafulla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Jayesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Vaheeda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was an excellent hotel. I loved every minute I stayed. Location is good in terms of local shopping but as such area was ok.
Stayed 2 nights in Jan 2023

8/10 Good

JASON, New Orleans

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good folks, good hotel condition, amenities still in the works, location in the center of things, which in India means noise, low ambiance, but this is India. Moderate rates. Would go back.

10/10 Excellent

Venu

10/10 Excellent

Projit, Princeton Jct

Stayed 1 night in Dec 2022

10/10 Excellent

Suresh

Stayed 1 night in Dec 2022

10/10 Excellent

Amina

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness- par excellence! This is what matters the most to me. Clean sheets and a clean bathroom. Loved the cordial and super polite approach and atmosphere. GM-Peter Nirmal - so very professional and a super nice guy/ Anush and an intern who helped me- I simply can’t find words for these great guys! in addition everyone at front desk were super great people to talk or deal with. I needed some water and in less than 3 minutes it was at my door( 3rd floor) I truly loved the place and will definitely stay there again . I also met with Mrs. Doreen Patrao- great sales personnel for the Gateway, Mangalore. Kudos to this team and much success in the future. There’s no other place in Msngalore betters than yours ! Keep up the great work of excellence!

10/10 Excellent

Giti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent customer service, close proximity to dinning and shopping.
Stayed 3 nights in Aug 2022

4/10 Poor

Mayur

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's rundown and a shadow of it's former place. It is under going renovation and it wasn't mentioned while booking which is the biggest gripe I have with the property.
Stayed 1 night in May 2022
Response from Peter on 30 May 2022
Dear Mr.Mayur, Greetings to you from The Gateway Hotel, Mangalore!!! Thank you for staying with us at The Gateway Hotel Mangalore and taking time out to give us your valuable feedback. I have noted your feedback with regard to ongoing renovation and prior information on this. Please accept my sincere apologies for the inconvenience caused. We have indeed put this note on the all booking portals on our website. However, will now revisit and double-check if this information gets cascaded to all bookers at the time of making the booking. We also have a process to call all guests who are booked to stay with us and appraise them of the renovation being undertaken. Apparently in this case, it was missed out in conveying this to you. Please accept my sincere apologies for this lapse from our end. Kindly note we are migrating to the Vivanta Brand. As you rightly mentioned we are undergoing renovation and complete upgradation of our hotel. The hotel will be totally upgraded to contemporary standards. Thank you for your kind patronage and we assure you of our finest services at all times. Please feel free to contact me directly if there is anything else I can assist you with. Kindest Regards, Peter Nirmal General Manager The Gateway Hotel Old Port road, Mangalore 575 001, Karnataka, INDIA +91 824 6660 420, +91 7829216007

10/10 Excellent

Udaya, CUPERTINO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People males the brand I loved that one n full display The bar man . the staff in the restaurant and the supervisor / manager were empowered to suggest items created specially for the moment. I loved it Will visit again The team is your asset !
Stayed 2 nights in Apr 2022
Response from Peter on 30 May 2022
Dear Guest, Greetings to you from The Gateway Hotel, Mangalore!!! Thank you for staying with us at The Gateway Hotel Mangalore and taking time out to give us your valuable feedback. Thank you for your appreciation to our Restaurant team and on our food quality /services. I have passed on your kind words of appreciation to them. They are happy to hear your accolades. As you know we aim to provide the finest services to our guests, it is always gratifying to receive such wonderful comments. Here I would like to apprise you that we are undergoing renovation and complete upgradation of our hotel. The hotel will be totally upgraded to contemporary standards. I look forward to your next visit to Mangalore and assure you of our finest services at all times. Please feel free to contact me directly if there is anything else I can assist you with. Kindest Regards, Peter Nirmal General Manager The Gateway Hotel Old Port road, Mangalore 575 001, Karnataka, INDIA

10/10 Excellent

Patel Maulesh

Stayed 3 nights in Feb 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not suitable for family
Good hotel, but though booked for 2 adults and 2 children, but was given 2 single beds, had to buy additional bed to accommodate children’s
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good overall.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your kindness.
Stayed 2 nights in Feb 2020

6/10 Okay

Nandakishore

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and atmosphere is very good. Needs some upgrading of room facilities.
Stayed 8 nights in Oct 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

joanna

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019
Response from Peter on 6 Jul 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter Nirmal General Manager The Gateway Hotel

6/10 Okay

SP, California

Travelled with family
Disliked: Staff & service, property conditions & facilities
This was supposed to be the top hotel in Mangalore. Unfortunately, I felt that the AC was the only top class part in the hotel. There is a weird fishy smell if you stand for any time outside the hotel. Probably due to the fish market being close, and likely not a fault of the hotel. But that gives you an idea of the area it is in. The hotel staff are extremely smug as if working in a "Taj" facility makes them any better than the service staff at any good hotel. I found this very irritating, especially having traveled quite a bit around the world and in India. The rooms are barely acceptable for the price with outdated bathrooms, poor internet service, and small TVs. The bed linens were scratchy - the top cover is silky but the actual sheets you lie on cause itching. Even by US standards, the hotel is definitely on the more expensive side for the quality that you receive for the price. The breakfast buffet was good, but not exceptional. So overall, I was really disappointed with the service, beds, and definitely the price I paid for it. I should have saved my Orbucks for another trip. Orbitz: Please get a better selection of good hotels in Mangalore, India!
Stayed 2 nights in May 2019

10/10 Excellent

Rdsilva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good staff, the breakfast is very good and the rooms are very neat and clean.
Stayed 4 nights in Mar 2019
Response from Peter on 11 May 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter Nirmal General Manager The Gateway Hotel

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The location is absolutely quiet and soothing. Also loved their menu with a variety of cuisines to choose from.
Stayed 1 night in Mar 2019
Response from Peter Nirmal on 22 Mar 2019
Dear Guest, Greetings to you from The Gateway Hotel, Mangalore!!! Thank you for staying with us at The Gateway Hotel during your recent visit to Mangalore and taking time out to give us your valuable feedback. It was our pleasure to have you as our esteemed guest. I am glad you had a comfortable and a wonderful stay with us. I am glad that our service quality has won your appreciation .Thank you for your kind compliments which are passed on to my team. Thank you for your positive rating and review. I look forward to your next visit to Mangalore and assure you of our finest services at all times. Please feel free to contact me directly if there is anything else I can assist you with. Kindest Regards, Peter Nirmal General Manager The Gateway Hotel

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Poorly maintained,cramped rooms,poor a/c,poor lighting,beds etc.Upholstery must have been changed in 1947 .
Stayed 2 nights in Mar 2019
Response from Peter Nirmal on 22 Mar 2019
Dear Guest, Greetings to you from The Gateway Hotel, Mangalore!!! Thank you for staying with us at The Gateway Hotel during your recent visit to Mangalore and taking time out to give us your valuable feedback. I have noted your feedback regarding the rooms being dated, cramped, and poorly maintained, poor lighting Etc. Please accept my sincere apologies. I would like to apprise you that we would be undergoing phased renovation and complete upgradation of our hotel in the coming years. The hotel will be totally upgraded to contemporary standards. I look forward to your next visit to Mangalore and assure you of our finest services at all times. Please feel free to contact me directly if there is anything else I can assist you with. Kindest Regards, Peter Nirmal General Manager

10/10 Excellent

Ashwini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Good service, great food. The staff goes out of their way to accommodate dietary needs. Will be my hotel of choice whenever I come to Mangalore.
Stayed 1 night in Mar 2019
Response from Peter Nirmal on 22 Mar 2019
Dear Guest, Greetings to you from The Gateway Hotel, Mangalore!!! Thank you for staying with us at The Gateway Hotel during your recent visit to Mangalore and taking time out to give us your valuable feedback. It was our pleasure to have you as our esteemed guest. Thank you for rating. We immensely value your kind patronage and I look forward to your next visit to Mangalore and assure you of our finest services at all times. Please feel free to contact me directly if there is anything else I can assist you with. Kindest Regards, Peter Nirmal General Manager

6/10 Okay

Rakesh

Disliked: Property conditions & facilities, room comfort
Very poor considering a Taj group Hotel
Stayed 1 night in Feb 2019
Response from Peter Nirmal on 22 Mar 2019
Dear Guest, Greetings to you from The Gateway Hotel, Mangalore!!! Thank you for staying with us at The Gateway Hotel during your recent visit to Mangalore and taking time out to give us your valuable feedback. I have noted your feedback regarding your poor stay experience. Please accept my sincere apologies for this. I would like to apprise you that we would be undergoing phased renovation and complete upgradation of our hotel in the coming years. The hotel will be totally upgraded to contemporary standards. Please take this stay as an aberration of your mind. I look forward to your next visit to Mangalore and assure you of our finest services at all times. Please feel free to contact me directly if there is anything else I can assist you with. Kindest Regards, Peter Nirmal General Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Food was extremely average. Hot water was inadequate despite bringing it to housekeeping’s attention
Stayed 2 nights in Feb 2019
Response from Peter Nirmal on 22 Mar 2019
Dear Guest, Greetings to you from The Gateway Hotel, Mangalore!!! Thank you for staying with us at The Gateway Hotel during your recent visit to Mangalore and taking time out to give us your valuable feedback. I have noted your remarks regarding the food. I have taken this up very seriously with my Food and Beverage Manager and Executive Chef and have initiated corrective action. I have also noted your feedback regarding the hot water. Please accept my sincere apologies for this. I have had this addressed with my engineering team I look forward to your next visit to Mangalore and assure you of our finest services at all times. Please feel free to contact me directly if there is anything else I can assist you with. Kindest Regards, Peter Nirmal General Manager

6/10 Okay

Aalok

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good old hotel that looks its age!
Good old hotel that looks it! Frayed at its edges. Ancient rooms and fittings.
Stayed 1 night in Jan 2019
Response from Peter Nirmal on 22 Mar 2019
Dear Guest, Greetings to you from The Gateway Hotel, Mangalore!!! Thank you for staying with us at The Gateway Hotel during your recent visit to Mangalore and taking time out to give us your valuable feedback. I have noted your feedback regarding your poor stay experience. Please accept my sincere apologies for this. I would like to apprise you that we would be undergoing phased renovation and complete upgradation of our hotel in the coming years. The hotel will be totally upgraded to contemporary standards. Please take this stay as an aberration of your mind. I look forward to your next visit to Mangalore and assure you of our finest services at all times. Please feel free to contact me directly if there is anything else I can assist you with. Kindest Regards, Peter Nirmal General Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel Very comfortable and best for the price. I enjoyed Pool, Spa, food and shops Nice well trained staffs. English is very good. No more miss communication I recommend to all my friends and family.
Stayed 1 night in Jan 2019
Response from Peter Nirmal on 22 Mar 2019
Dear Guest, Greetings to you from The Gateway Hotel, Mangalore!!! Thank you for taking time out to give us your valuable feedback. It was our pleasure to have you as our esteemed guest. I am glad that you had a comfortable stay with us. Thank you for your kind compliments on the exemplary services of our associates. I have passed on your kind words of appreciation to my entire team here. They are happy to hear your accolades. As you know we aim to provide the finest services to our guests, it is always gratifying to receive such wonderful comments. I hope that you will recommend us to your friends as a preferred hotel. Please feel free to contact me directly if there is anything else I can assist you with. Kindest Regards, Peter Nirmal General Manager

10/10 Excellent

Krish, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and food was amazing! Keep up the good work and the standard.
Stayed 1 night in Jan 2019
Response from Peter Nirmal on 22 Mar 2019
Dear Guest, Greetings to you from The Gateway Hotel, Mangalore!!! Thank you for staying with us at The Gateway Hotel during your recent visit to Mangalore and taking time out to give us your valuable feedback. It was our pleasure to have you as our esteemed guest. Thank you for rating. We immensely value your kind patronage and I look forward to your next visit to Mangalore and assure you of our finest services at all times. Please feel free to contact me directly if there is anything else I can assist you with. Kindest Regards, Peter Nirmal General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was as I expected. Not too far from the hustle of a regular city. The staff was very helpful, the room was clean and tidy.
Stayed 2 nights in Dec 2018
Response from Peter on 23 Mar 2019
Dear Guest, Greetings to you from The Gateway Hotel, Mangalore!!! Thank you for staying with us at The Gateway Hotel during your recent visit to Mangalore and taking time out to give us your valuable feedback. It was our pleasure to have you as our esteemed guest. I am glad you had a comfortable and a wonderful stay with us. I am glad that our service quality has won your appreciation .Thank you for your kind compliments which are passed on to my team. Thank you for your positive rating and review. I look forward to your next visit to Mangalore and assure you of our finest services at all times. Please feel free to contact me directly if there is anything else I can assist you with. Kindest Regards, Peter Nirmal General Manager

10/10 Excellent

Dheeraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel and excellent service
Starting from the checkin to checkout everything was taken care of. Very friendly staff and house keeping folks. All in all a wonderful family stay.
Stayed 3 nights in Nov 2018
Response from Peter Nirmal on 13 Nov 2018
Dear Guest, Greetings to you from The Gateway Hotel, Mangalore!!! Thank you for staying with us at The Gateway Hotel during your recent visit to Mangalore and taking time out to give us your valuable feedback. It was our pleasure to have you as our esteemed guest. I am glad you had a comfortable and a wonderful stay with us. I am glad that our service quality has won your appreciation .Thank you for your kind compliments which are passed on to my team. Thank you for your positive rating and review. I look forward to your next visit to Mangalore and assure you of our finest services at all times. Please feel free to contact me directly if there is anything else I can assist you with. Kindest Regards, Peter Nirmal General Manager The Gateway Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, and conveniently located, this is a reliable hotel for Mangalore.
Stayed 2 nights in Oct 2018
Response from Peter Nirmal on 15 Nov 2018
Dear Guest, Greetings to you from The Gateway Hotel, Mangalore!!! Thank you for staying with us at The Gateway Hotel during your recent visit to Mangalore and taking time out to give us your valuable feedback. It was our pleasure to have you as our esteemed guest. I am glad you had a comfortable stay with us. I feel delighted to know that you found our hotel clean and conveniently located. Thank you for your positive rating and review. I look forward to your next visit to Mangalore and assure you of our finest services at all times. Please feel free to contact me directly if there is anything else I can assist you with. Kindest Regards, Peter Nirmal General Manager The Gateway Hotel

10/10 Excellent

Arju, Mangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well served hotel
It has easy access to transportations and has a very nice view from the rooms
Stayed 1 night in Oct 2018
Response from Peter Nirmal on 15 Nov 2018
Dear Guest, Greetings to you from The Gateway Hotel, Mangalore!!! Thank you for staying with us at The Gateway Hotel during your recent visit to Mangalore and taking time out to give us your valuable feedback. It was our pleasure to have you as our esteemed guest. I am glad you had a comfortable stay with us. I feel delighted to know that you enjoyed the view from the rooms.Thank you for your positive rating. I look forward to your next visit to Mangalore and assure you of our finest services at all times. Please feel free to contact me directly if there is anything else I can assist you with. Kindest Regards, Peter Nirmal General Manager The Gateway Hotel

6/10 Okay

Dileep

Liked: Room comfort
The hotel Gateway
The hotel has old looks without any modern looks and feel and is expensive to its value.
Stayed 1 night in Aug 2018
Response from Peter Nirmal on 15 Nov 2018
Dear Guest, Greetings to you from The Gateway Hotel, Mangalore!!! Thank you for staying with us at The Gateway Hotel during your recent visit to Mangalore and taking time out to give us your valuable feedback. It was our pleasure to have you as our esteemed guest. I am glad you had a comfortable stay with us. Your feedback with regard to our property is noted and I would like to apprise you that we would be undergoing phased renovation and complete upgradation of our hotel in the coming years. The hotel will be totally upgraded to contemporary standards. I look forward to your next visit to Mangalore and assure you of our finest services at all times. Please feel free to contact me directly if there is anything else I can assist you with. Kindest Regards, Peter Nirmal General Manager The Gateway Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Staff friendly. I can’t say anymore. Best hotel in city.
Stayed 1 night in Sep 2018
Response from Peter Nirmal on 15 Nov 2018
Dear Guest, Greetings to you from The Gateway Hotel, Mangalore!!! Thank you for staying with us at The Gateway Hotel during your recent visit to Mangalore and taking time out to give us your valuable feedback. It was our pleasure to have you as our esteemed guest. I am glad you had a comfortable stay with us. Thank you for your kind compliments on the exemplary service of our associates. I have passed on your appreciation to my entire team. As you know we aim to provide the finest services to our guests, it is always gratifying to receive such wonderful comments. Thank you for your positive rating. I look forward to your next visit to Mangalore and assure you of our finest services at all times. Please feel free to contact me directly if there is anything else I can assist you with. Kindest Regards, Peter Nirmal General Manager The Gateway Hotel

10/10 Excellent

Verified traveller

Excellent
It was a very comfortable stay, all the staff were very cooperative and helpful.
Stayed 2 nights in Sep 2018
Response from Peter Nirmal on 13 Nov 2018
Dear Guest, Greetings to you from The Gateway Hotel, Mangalore!!! Thank you for staying with us at The Gateway Hotel during your recent visit to Mangalore and taking time out to give us your valuable feedback. It was our pleasure to have you as our esteemed guest. I am glad you had a comfortable stay with us. I am glad that our service quality has won your appreciation .Thank you for your kind compliments on our staff being cooperative and helpful which are passed on to my team. Thank you for your positive rating and review. I look forward to your next visit to Mangalore and assure you of our finest services at all times. Please feel free to contact me directly if there is anything else I can assist you with. Kindest Regards, Peter Nirmal General Manager The Gateway Hotel

8/10 Good

Verified traveller

Stay at Mangalore - ?????
Front office very slow whilst checking in considering that the booking had be reconfirmed more than 4 times prior arrival nothing was ready??? Food excellent, rooms in bad condition though especially the toilets
Stayed 1 night in Sep 2018
Response from Peter Nirmal on 13 Nov 2018
Dear Guest, Greetings to you from The Gateway Hotel, Mangalore!!! Thank you for staying with us at The Gateway Hotel during your recent visit to Mangalore and taking time out to give us your valuable feedback. At the outset please accept our sincere apologies not meeting up to your expectations during your recent stay with us. I have noted your feedback with regard to the slow service by my front office staff and I have instructed my duty managers to ensure that the associates are properly trained on all service principles and to acknowledge all guest requests with utmost priority. On your point with regard to the rooms and toilet I would like to apprise you that we would be undergoing phased renovation and complete upgradation of our hotel in the coming years. The hotel will be totally upgraded to contemporary standards. I feel delighted to know that our food quality has won your appreciation. I look forward to your next visit to Mangalore and assure you of our finest services at all times. Please feel free to contact me directly if there is anything else I can assist you with. Kindest Regards, Peter Nirmal General Manager The Gateway Hotel

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean and Good Helpful Staff
Stayed 1 night in Jul 2018
Response from Peter Nirmal on 13 Nov 2018
Dear Guest, Greetings to you from The Gateway Hotel, Mangalore!!! Thank you for staying with us at The Gateway Hotel during your recent visit to Mangalore and taking time out to give us your valuable feedback. It was our pleasure to have you as our esteemed guest. I am glad you had a comfortable stay with us. I am glad that our service quality has won your appreciation .Thank you for your kind compliments which are passed on to my team. Thank you for your positive rating and review. I look forward to your next visit to Mangalore and assure you of our finest services at all times. Please feel free to contact me directly if there is anything else I can assist you with. Kindest Regards, Peter Nirmal General Manager The Gateway Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
We stayed here for two days. Good rooms good food. Staff very cooperative.
Stayed 2 nights in Jun 2018
Response from Peter Nirmal on 19 Jun 2018
Dear Guest, Greetings to you from The Gateway Hotel, Mangalore!!! Thank you for staying with us at The Gateway Hotel during your recent visit to Mangalore and taking time out to give us your valuable feedback. It is my immense pleasure to have you as our esteemed guest .I am glad you had a comfortable stay with us. Thank you for your kind compliments on the exemplary services of our associates which is passed on to them. We appreciate your positive sentiments of the hotel which only motivates us to set higher standards and deliver them consistently to all our guests. Thank you for your positive rating. I look forward to your next visit to Mangalore and assure you of our finest services at all times. Please feel free to contact me directly if there is anything else I can assist you with. Kindest Regards, Peter Nirmal General Manager

10/10 Excellent

PRAKASH

Liked: Cleanliness, staff & service
Good Stay at Mangalore Gate Way
Stayed 1 night in May 2018
Response from Peter Nirmal on 19 Jun 2018
Dear Guest, Greetings to you from The Gateway Hotel, Mangalore!!! Thank you for staying with us at The Gateway Hotel during your recent visit to Mangalore and taking time out to give us your valuable feedback. I am glad you had a comfortable stay with us. Thank you for your positive rating. I look forward to your next visit to Mangalore and assure you of our finest services at all times. Please feel free to contact me directly if there is anything else I can assist you with. Kindest Regards, Peter Nirmal General Manager

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, room comfort
Great staff
Excellent service at front desk. I was offered a free late checkout and complimentary coffee which was nice. Property needs a revamp Overall but the staff make up for it.
Response from Peter Nirmal on 21 Jun 2018
Dear Guest, Greetings to you from The Gateway Hotel, Mangalore!!! Thank you for staying with us at The Gateway Hotel during your recent visit to Mangalore and taking time out to give us your valuable feedback. I am glad you had a comfortable stay with us. Thank you for your kind compliments on the exemplary services of our associates. I have passed on your kind words of appreciation to my entire team here. I would like to apprise you that we would be undergoing phased renovation and complete upgradation of our hotel in the coming years. Thank you for your positive rating. I look forward to your next visit to Mangalore and assure you of our finest services at all times. Please feel free to contact me directly if there is anything else I can assist you with. Kindest Regards, Peter Nirmal General Manager