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Reviews of Novotel Newcastle Beach

4.5 out of 5
Novotel Newcastle Beach
5 King Street, Newcastle, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 485 out of 1001 reviews" "
Rating 8 - Good. 361 out of 1001 reviews" "
Rating 6 - Okay. 97 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Priscilla

Stayed 1 night in Mar 2024

10/10 Excellent

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and very friendly and nice,the room was very clean
Stayed 1 night in Feb 2024
Response from James on 29 Feb 2024
Dear Darlene,Thank you for taking the time in providing a review about your recent stay. We are glad you enjoyed your stay and hope to welcome you back to the hotel in the near future.Kind Regards,James

6/10 Okay

Zana

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from James on 29 Feb 2024
Dear Zana,Thank you for taking the time in providing a review about your recent stay. We are glad you enjoyed your stay and hope to welcome you back to the hotel in the near future.Kind Regards

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great hotel in a great location. Close to downtown and the beach areas.
Stayed 2 nights in Nov 2023

10/10 Excellent

Chris

Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round very good. Great location, close to beach and quiet. Surprisingly good bistro restaurant at the hotel and had a lovely meal the one night we stayed and then buffet breakfast the morning we left. Will be back.
Stayed 1 night in Nov 2023
Response from James on 9 Nov 2023
Dear Michael,Thank you for taking the time in providing feedback about your recent stay. We are thrilled to hear you enjoyed the location and the meals in the restaurant. We hope to welcome you back to the hotel soon

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from James on 29 Oct 2023
Dear Andrew,Thank you for taking the time in providing feedback about your recent stay. We are glad yo hear you enjoyed your stay and hope to welcome you back in the near future.Kind Regards

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and drifting desk staff
Stayed 1 night in Oct 2023
Response from Lily on 25 Oct 2023
Dear Jonathan, We are so pleased to hear that you enjoyed your recent stay. We hope to see you back at the hotel soon. Warm Regards, Lily

8/10 Good

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location with the opportunity to watch whales at play from the balcony of the room overlooking the sea.
Stayed 4 nights in Oct 2023
Response from Lily on 25 Oct 2023
Dear Jon, Thank you for taking the time to provide a review of your recent stay, we are so glad to hear that you enjoyed your stay. We hope to see you back soon. Warm Regards, Lily

8/10 Good

Dinis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lily on 23 Oct 2023
Thank you for your feedback Dinis, we are so glad you enjoyed your stay and hope to see you soon.

6/10 Okay

Louisa

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
NO water bottles or any minibar in room. had to drink tap water. room was looking tired and not overly clean. Huge thickness of dust under the bed. Bed was comfortable.
Stayed 1 night in Oct 2023
Response from Lily on 12 Oct 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Nichanan

Liked: Cleanliness, staff & service, property conditions & facilities
Family rooms is huge and bed are very comfortable
Stayed 1 night in Oct 2023
Response from James on 29 Oct 2023
Dear Nichanan,Thank you for taking the time in providing a review about your recent stay. We are glad to hear you enjoyed your stay. We hope to welcome you back in the future.Kind Regards

4/10 Poor

Shayne

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hairdryer was not function normally and had a head that did not match/fit the unit. Spa not functional. Having to pay additionally for parking where as most other hotels include parking for free. Window latch not able to be secured properly, letting the cold in. AC did not work. It would turn on for a second and then it would go off.As result couldn't heat the room Restaurant chairs were all worn out. It is not what you'd expect from a hotel like Novotel.
Stayed 1 night in Sep 2023
Response from James on 27 Sept 2023
Dear Shayne,Thank you for taking the time to tell us about your experience at the Novotel Newcastle Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have passed on your comments to the team about the room to the team for further investigation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,

8/10 Good

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from James on 15 Sept 2023
Dear Stan,Thank you for taking the time in providing a review, and glad you enjoyed your stay.We hope to welcome you back soon.

10/10 Excellent

Matt, Llanarth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 2 nights, the room was nice, clean and it was refreshing to stay in a hotel that had a shower that didnt flood the bathroom floor for a change. We got in later on the first night but were still able to get a really nice meal in the restaurant at 8:30pm. Our only gripe was the lack of a smart TV.
Stayed 2 nights in Sep 2023
Response from James on 11 Sept 2023
Dear Matt,Thank you for taking the time in providing feedback about your recent stay. We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will pass on your comments about the TV to the relevant department. We hope to welcome you back soon.Kind Regards,James

8/10 Good

William, SOUTH TURRAMURRA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near City Beach, Light Rail, Restaurants
Stayed 2 nights in Aug 2023
Response from James on 3 Sept 2023
Dear William,Thank you for taking time in providing feedback about your recent stay. We are glad you enjoyed your stay and hope to welcome you back soon.Kind Regards

2/10 Terrible

Kathleen

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Novotel Newcastle Beach on 6 Aug 2023
Hi Kathleen,Thank you for taking the time in providing a review about your stay. We apologise that the standard was not up to expectation.Kind Regards

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff. Really comfy bed. Conveniently located.
Stayed 2 nights in Jul 2023
Response from James on 4 Aug 2023
Hi Andrew,Thank you for taking the time in providing a review about your recent day. We are glad you enjoyed your stay and hope to welcome you back.Kind Regards,

10/10 Excellent

Shibli

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jul 2023
Response from James on 4 Aug 2023
Hi Shibli,Thank you for taking the time in providing a review about your recent day. We are glad you enjoyed your stay and hope to welcome you back.Kind Regards,

10/10 Excellent

Galiema

Liked: Cleanliness, staff & service, property conditions & facilities
Great location opposite the beach. Free upgrade was welcomed after a long drive. Great staff
Stayed 1 night in Jul 2023
Response from James on 4 Aug 2023
Hi Galiema,Thank you for taking the the time in providing feedback about your recent stay. We are glad you enjoyed your stay, and hope to welcome you back soon. Kind Regards

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great location within walking distance of the beach and plenty of restaurants in the area. The facilities are great, especially the gym.
Stayed 2 nights in Jul 2023
Response from James on 4 Aug 2023
Hi Chad,Thank you for taking the time in providing a review about your recent day. We are glad you enjoyed your stay and hope to welcome you back.Kind Regards,

8/10 Good

Brooke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location, comfort, ease of check in
Stayed 1 night in Jul 2023
Response from James on 4 Aug 2023
Hi Brooke,Thank you for taking the time in providing a review about your recent day. We are glad you enjoyed your stay and hope to welcome you back.Kind Regards,

4/10 Poor

Christina

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Love the location and have stayed previously and had a lovely time. The service this time was terrible and exacerbated simple problems that could have been easily solved. A couple of times we were told (having arrived on Friday evening, that the issue couldn't be addressed until Monday. We were staying 4 nights at $200 a night, and that nothing could be done until our last day seemed ridiculous (couldn't fix in the internet in our room, didn't replace a phone handset that was broken (had to call reception from my mobile), curtains in the room with internet didn't fit the windows (too short and too narrow)).
Stayed 4 nights in Jun 2023
Response from James on 4 Aug 2023
Good Morning Christina,Thank you for taking the time in taking time in providing feedback about your recent stay. We apologise that your stay was not up to Novotel standard. I have passed on your feedback to our maintenance and housekeeping department for further investigation. Again, thank you for taking the time in providing feedback. Kind Regards

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from James on 4 Aug 2023
Hi Tanya,Thank you for taking the time in providing a review about your recent day. We are glad you enjoyed your stay and hope to welcome you back.Kind Regards,

8/10 Good

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff were friendly. Room can be cleaner and windows too. But overall experience was good
Stayed 2 nights in Jun 2023
Response from James on 15 Jun 2023
Dear Susan,Thank you for your feedback. I will pass on your feedback to the housekeeping department for further investigation. Kind Regards

4/10 Poor

Matthew

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The ‘king bed’ was just two single beds pushed together. Was disappointing for $380 a night.
Stayed 1 night in May 2023
Response from James on 15 Jun 2023
Good Morning,Thank you for taking the time in providing feedback. I will pass on your feedback to the relevant departments. Kind Regards

10/10 Excellent

Dena

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very nice. Was a pleasure to stay there.
Stayed 1 night in May 2023
Response from James on 19 May 2023
Hi Dena,Thank you for taking the time in providing feedback. We are happy you enjoyed your stay and hope to welcome you back soon!

10/10 Excellent

Annette, Charlestown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great proximity to beach and local restaurants and cafes
Stayed 1 night in Apr 2023
Response from James on 19 May 2023
Dear Annette,Thank you for taking the time in providing feedback. We are happy you enjoyed your stay and hope to welcome you back soon!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room - spacious, new, clean. Very comfy bed. Hotel is in a great location, very close to the beach.
Stayed 2 nights in Jan 2023
Response from James on 19 May 2023
Dear Anna,Thank you for taking the time in providing feedback. We are happy you enjoyed your stay and hope to welcome you back soon!

10/10 Excellent

Sharon

Stayed 1 night in Mar 2023

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Rachel

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were absolutely amazing. It was my wedding weekend and they went above and beyond to make sure we were catered for.
Stayed 2 nights in Feb 2023

6/10 Okay

April

Travelled with partner
Good location. Hot in the foyer. Spa working but no bubbles.
Stayed 2 nights in Jan 2023

6/10 Okay

Marie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was ok. Nothing exceptional or luxury. The spa room was hot and badly needed ventilation. The chemical fumes stung my eyes and I needed to leave. Probably a bit over priced.
Stayed 4 nights in Jan 2023

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Getting stung $25 a night for parking is a bit rich though.
Stayed 4 nights in Jan 2023

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Jan 2023

6/10 Okay

Katrina

8/10 Good

Michelle

6/10 Okay

Samantha

Travelled with partner
Very average rooms considering the price per night ! No full length mirror in room

10/10 Excellent

Erica

Stayed 1 night in Jan 2023

10/10 Excellent

Julianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in the perfect location and was easily accessible to the beach and city CBD. The staff were accomodating to our needs and the hotel had a lovely vibe to it. Would definitely stay at Novotel Newcastle again!

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the beach and many bars/restaurants.

6/10 Okay

Timothy

Liked: Staff & service
Stayed 1 night in Dec 2022

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 min walk to the beach and all the amenities in the hotel are as you'd expect from a Novotel

4/10 Poor

Aaron

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Jeremy

Stayed 1 night in Nov 2022

10/10 Excellent

Rod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Karina

Stayed 1 night in Nov 2022