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Reviews of The Midland - Manchester

4 out of 5
The Midland - Manchester
16 Peter Street, Manchester, England

Reviews

8.4

Very good

Rating 10 - Excellent. 715 out of 1285 reviews" "
Rating 8 - Good. 280 out of 1285 reviews" "
Rating 6 - Okay. 146 out of 1285 reviews" "
Rating 4 - Poor. 89 out of 1285 reviews" "
Rating 2 - Terrible. 55 out of 1285 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Christian

Travelled with family and small children
Liked: Cleanliness
It was OK.
Stayed 2 nights in Apr 2024
Response from Kieran Leggett Guest Relations on 16 Apr 2024
Dear Christain,Thank you for your review of your most recent stay at The Midland Manchester Hotel! We have taken the feedback on board relevant to the areas you have highlighted and we will do our best to improve.If you wish to further discuss your thoughts with us, please contact our Guest Relations team on midlandhotelguestrelations@leonardohotels.com and we will be happy to assist.Kindest regards,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service
A great stay as always in a lovely hotel. Staff helpful and friendly and hotel was clean.
Stayed 1 night in Apr 2024
Response from Kieran Leggett Guest Relations on 16 Apr 2024
Dear Thomas,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Kindest regards,

6/10 Okay

Robin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I think this property needs work and attention to be classed as VIP/4-5 Star. The main thing for me was cleanliness and attention to detail. Within my room, there was black mould on the shower head. In the spa, the “thermal” shower head was coated in black mould as well and that made me question the entire cleanliness of the spa such as the sauna and steam room - they also do not provide any robes nor slippers to cover your body/feet. The hallways, doors, and bathrooms within the hotel are very dated and the carpets are all dirty and aged. The lobby feels like you are entering a prestigious hotel, but there is a lack of attention to the guest experience and ensuring comfort. Personally, I cannot stay in a hotel where the cleanliness is an issue.
Stayed 1 night in Apr 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 10 Apr 2024
Dear Robin,Thank you for taking the time to share your feedback for your most recent stay at The Midland Manchester Hotel. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I do apologize for the issues in your room and Spa public areas. I have passed your feedback on to our Housekeeping and Maintenance Managers, so that they make sure those issues do not come up again. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Should your travels ever find you in If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Yours Sincerely,

10/10 Excellent

Lisa

Stayed 2 nights in Apr 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 10 Apr 2024
Dear Lisa,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Good

Judy

Stayed 6 nights in Apr 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 10 Apr 2024
Dear Judy,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Good

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having experienced a few issues the hotel management spoke to me and I must say I was very impressed with how they handled things. Some people stood out especially the concierge, Bev in the breakfast room. Abdul on the night shift, Tom and Holly on the management team.
Stayed 1 night in Apr 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 8 Apr 2024
Dear Marie,Thank you for your review of your most recent stay at The Midland Manchester Hotel! We have taken the feedback on board relevant to the areas you have highlighted and we will do our best to improve.I am very glad to hear that the issues you faced were rectified promptly and resulted to a great experience for you.Looking forward to having you over again,

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay as always at the Midland but be aware! Receptionist in the spa insisted that you must book to use the pool or gym! Although we are post COVID I’ve never had to book to use the leisure facilities but they were adamant. Checked on the website and nothing is mentioned about having to book to use the pool. Hotel reception check in and out was exceptional as were the bar and restaurant staff who couldn’t do enough for you….sadly let down on the experience in the spa but will be back.
Stayed 1 night in Apr 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 8 Apr 2024
Dear Nick,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.In terms of the Spa access, that is only available after your check in time. Every guest is eligible for a 1-hour complimentary access to the Rena Spa facilities, subject to their availability. Guaranteed time in the Spa is only secured if part of Spa packages. This is a service used by both external and hotel guests and its availability can be very limited on busy days, which is why it is available for 1 hour and only after you check in. I do apologize if this was not communicated effectively by my colleagues whilst you were being served on the day and I shall definitely share this with their Manager so that they issue further training.Looking forward to having you over again,

8/10 Good

Gavin, Miami

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 8 Apr 2024
Dear Gavin,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely 5 star hotel. Awesome breakfast and posh looking room. My single bed and the chairs not soft though. No extractor or loo brush in bathroom. Double yellows outside not east to drop off luggage, guests. Suggest a Drop off zone, like other posh hotels have. Very helpful staff. Overall would stay again.
Stayed 3 nights in Mar 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 8 Apr 2024
Dear Lynda,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel would stay again
Stayed 3 nights in Mar 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 8 Apr 2024
Dear Lee,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Excellent

Marie-Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel situated right in the heart of the city.
Stayed 1 night in Mar 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 8 Apr 2024
Dear Marie-Claire,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Good

Gayle

Stayed 4 nights in Mar 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 18 Apr 2024
Dear Gayle,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was the first visit for us. Everything was lovely, the hotel and staff were excellent. Would defintely recommend.
Stayed 1 night in Mar 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 30 Mar 2024
Dear Kathy,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

6/10 Okay

alan

Travelled with family
Liked: Cleanliness, staff & service, amenities
The receptin area was good The staff were excellent The breakfast was good The entertainment was good the reception room was good also. Our room 505 was very small decor tired bath room excellent, The room was very noisy all night long.Partly due to the air conditioning Mainly noise from outside.
Stayed 1 night in Mar 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 30 Mar 2024
Dear Alan,Thank you for your review of your most recent stay at The Midland Manchester Hotel! We have taken the feedback on board relevant to the areas you have highlighted and we will do our best to improve.Looking forward to having you over again,

4/10 Poor

Pam

Travelled with partner
Disliked: Cleanliness
Even though it has recently been refurbished there was mould all over the bathroom and the shower tray didn’t drain. The Elmiss products were nice though. The net curtains were filthy and the room was dusty although it was well stocked. The bed was comfy but communication off the staff wasn’t great so we missed breakfast. When I rang for room service I was told I was to have put my request in via door hanger before 2. I told him I wasn’t told that even though I mentioned I wanted breakfast to my room when I checked in. He said it was explained on the welcome letter, It wasn’t! We were overall disappointed with our stay and won’t choose The Midland again.
Stayed 1 night in Mar 2024
Response from Anna and Guest Relations on 31 Mar 2024
Dear Pam, Thank you for taking the time to share your feedback for your most recent stay at The Midland Manchester Hotel. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please be aware our Reception Manager has been passed along your feedback in order for us to improve.Warmest regards,

10/10 Excellent

Niall

Stayed 2 nights in Mar 2024
Response from Kieran Leggett Guest Relations on 16 Apr 2024
Dear Niall,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Warmest regards,

10/10 Excellent

Demi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 1 night in Jan 2024
Response from Guest Relations on 22 Mar 2024
Dear Demi,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Dimitris GioldasisGuest Relations Manager

4/10 Poor

Farah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked this hotel on a Friday for a Saturday night. When it was check in time we got told the spa was fully booked for the day and we could not use the facilities. This should be stated before booking the hotel as we solely booked to stay here for the spa
Response from Guest Relations on 22 Mar 2024
Dear Farah,I understand the frustration with the Spa access. Unfortunately, this is a service used by both external and hotel guests and its availability can be very limited on busy days, which is why it is available for 1 hour and only after you check in. Specific packages and reservations made directly for Rena Spa, may come under different arrangements.I do apologize if this was not communicated effectively by my colleagues whilst you were being served on the day and I shall definitely share this with their Manager so that they issue further training. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Yours Sincerely,Dimitris GioldasisGuest Relations Manager

6/10 Okay

Julie

Travelled with family
Disliked: Property conditions & facilities
The hotel has no parking area and the nearest parking facility is about 15mins walk away.
Stayed 5 nights in Mar 2024
Response from Midland Reception on 22 Mar 2024
Dear Julie,Thank you for taking time to provide us with some feedback. We offer discounts on both the Q-Park and the NCP car parks, NCP Manchester central is located about a 3 minute walk directly behind our building so we apologise if you had issues finding this. Please let a member of the team know when you next stay and we will be happy to direct you.Kind regards,Reception

6/10 Okay

Heidi, Preston

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It was ok
Stayed 1 night in Feb 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 30 Mar 2024
Dear Heidi,Thank you for your review of your most recent stay at The Midland Manchester Hotel! Looking forward to having you over again,

10/10 Excellent

Alun

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
ideal
Stayed 1 night in Mar 2024
Response from Guest relations on 22 Mar 2024
Dear Alun,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Dimitris GioldasisGuest Relations Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest relations on 22 Mar 2024
Dear Robert,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Dimitris GioldasisGuest Relations Manager

8/10 Good

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 30 Mar 2024
Dear Zoe,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel!
Stayed 1 night in Feb 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 30 Mar 2024
Dear Elizabeth ,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service
The Hotel and staff are great
Stayed 2 nights in Feb 2024
Response from Anna and Guest Relations on 31 Mar 2024
Dear Norman, Thank you so much for taking the time to leave us this lovely review! We do look forward to welcoming you back soon.Warmest regards,

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Nice looking hotel but the staff were very unhelpful and the room was unclean
Stayed 1 night in Feb 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 29 Feb 2024
Dear Richard,Thank you for taking the time to share your feedback for your most recent stay at The Midland Manchester Hotel. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.I do apologize for the issues in your room. I have passed your feedback on to our Housekeeping and Maintenance Managers, so that they make sure those issues do not come up again.

4/10 Poor

Andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very noisy rooms due to windows being propped open for makeshift a/c units. No gym, which is advertised and spa is small difficult to book. Breakfast is great and catering staff lovely.
Stayed 2 nights in Feb 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 29 Feb 2024
Dear Andrew,Thank you for taking the time to share your feedback for your most recent stay at The Midland Manchester Hotel. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.I do apologize for any inconveniences caused by external noises. Due to our iconic and central location of our city centre hotel, external noise is out of our control, unfortunately. The Midland is a Grade II listed building and our interference in terms of the infrastructure and insulation of the windows is very limited.

10/10 Excellent

Ammer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 29 Feb 2024
Dear Ammer,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again

4/10 Poor

Glodi

Travelled with partner
Fire alam kept going off Stayed in a corner room next to a fire exit where you can hear the door slam Dinner at the hotel isn’t good enough Gym wasn’t open No real close parking options All of this in 3 nights
Stayed 3 nights in Feb 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 29 Feb 2024
Dear Glodi,Thank you for taking the time to share your feedback for your most recent stay at The Midland Manchester Hotel. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.I apologize for any inconvenience that the fire alarm and the hotel evacuation might have caused. We have a legal obligation to fully evacuate the building once the alarm goes off, as health and safety are a top priority. There are multiple fire exits in the building, as well as a muster point by the Manchester Central convention centre. Colleagues of mine are always located in key locations to direct people accordingly. I do apologize if we did not communicate all the details at once, evacuating our guests and members of staff in the safest and more efficient way is always our goal. We really appreciate your feedback and be rest assured that we are always looking at ways to improve.

4/10 Poor

Lee

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Restaurant was closed! A hotel with no food, really? Asked staff where to eat & was directed a long way off. Yet I discovered a nice restaurant across the road. Not impressed. My room lights went around 11pm. Woken up by a loud fan or aircon, heater, whatever at 5:30am.
Stayed 1 night in Feb 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 29 Feb 2024
Dear Lee,Thank you for your review of your most recent stay at The Midland Manchester Hotel! We hope to see you again soon and we will do our best to make your next stay a 10/10!I do apologize for the issues in your room. I have passed your feedback on to our Housekeeping and Maintenance Managers, so that they make sure those issues do not come up againLooking forward to having you over again

4/10 Poor

Mike

Stayed 1 night in Feb 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 29 Feb 2024
Dear Mike,Thank you for your review of your most recent stay at The Midland Manchester Hotel! We hope to see you again soon and we will do our best to make your next stay a 10/10!I am very glad to hear that the issues you faced were rectified promptly and resulted to a great experience for you.Looking forward to having you over again

10/10 Excellent

Alasdair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded to a large suite. Great room, comfortable bed and overall a wonderful stay.
Stayed 1 night in Feb 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 29 Feb 2024
Dear Alasdair,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Guest relations on 22 Mar 2024
Dear Michael,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Dimitris GioldasisGuest Relations Manager

10/10 Excellent

Callum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great
Stayed 2 nights in Feb 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 29 Feb 2024
Dear Callum,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 29 Feb 2024
Dear Sarah,Thank you for your review of your most recent stay at The Midland Manchester Hotel! We hope to see you again soon and we will do our best to make your next stay a 10/10!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay. Lovely hotel. Nice bar. Kind gesture from staff for my birthday. Recommend breakfast
Stayed 2 nights in Feb 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 29 Feb 2024
Dear Laura,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 29 Feb 2024
Dear Tina,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again

10/10 Excellent

Hilary

Stayed 1 night in Jan 2024
Response from Guest relations on 22 Mar 2024
Dear Hilary,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Dimitris GioldasisGuest Relations Manager

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel, one of the best hotels I have stayed at for a very long time. Staff were super helpful and really friendly and the breakfast was delicious. Can’t wait to stay again!!
Stayed 1 night in Feb 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 29 Feb 2024
Dear Laura,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again

10/10 Excellent

Urkhan

Stayed 3 nights in Jan 2024
Response from Guest relations on 22 Mar 2024
Dear Urkhan,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Dimitris GioldasisGuest Relations Manager

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the history of the building, the spa, bar and breakfast.
Stayed 1 night in Feb 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 29 Feb 2024
Dear Matthew,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again

8/10 Good

Ruth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly. Clean. Not very quiet. Couldn’t use the spa as didn’t realise we had to book. Would stay again.
Stayed 1 night in Jan 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 29 Feb 2024
Dear Ruth,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again

10/10 Excellent

Drew, O Fallon

Liked: Cleanliness, staff & service, property conditions & facilities
Really cool rustic property, would stay again! Hopefully the gym will be operational the next time!
Stayed 2 nights in Jan 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 29 Feb 2024
Dear Drew,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so wonderful, the hotel impeccable and I had thoroughly relaxing time. Thank You
Stayed 2 nights in Jan 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 29 Feb 2024
Dear Patrick,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again

8/10 Good

Moraig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 29 Feb 2024
Dear Moraig,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again

6/10 Okay

Caroline

Liked: Cleanliness
Disliked: Amenities
I had heard good things about the Midland but I would say it is pretty average. I booked the hotel partly because they say there is a gym, but be warned this is currently not open which was extremely disappointing. When I enquired about this at check in there was no offer of compensation. My room was cold despite putting thermostat up to max but as it was a twin room at least I could use the second duvet. Noise from tram late into the night. Spa very small. Room otherwise was reasonably nice and clean.
Stayed 2 nights in Jan 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 22 Jan 2024
Dear Caroline,Thank you for taking the time to share your feedback for your most recent stay at The Midland Manchester Hotel. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.We have recently experienced a burst pipe in our Gym, that has flooded the area entirely. To assure health and safety is preserved, we have closed the outlet off, until safe to be used by guests. I can only apologize about the lack of availability on that occasion. Yours Sincerely,

2/10 Terrible

Lucy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried to rearrange, which Expedia tried to conduct. Hotel agreed to change of date but then went back on their agreement. Expedia asked for an escalation and I am still waiting for the outcome. Shocking service from the hotel. Won’t be staying with them now.
Stayed 1 night in Jan 2024
Response from TOME RDM on 20 Jan 2024
Dear Lucy, Please be advised that all date changes do need to go through your booking partner in the first instance. Please be advised we have messaged you privately in the hope that we can assist in date changing this booking for you. Regards, Tom Ellenor, Rooms Division Manager

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 22 Jan 2024
Dear Gary,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Excellent

Verified traveller

Travelled with family
Excellent stay
As always high quality of rooms and service generally Due to a small fire the previous week the breakfast facilities were not as exceptional as usual but perfectly adequate given the unusual circumstances. I will definitely stay again
Stayed 1 night in Jan 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 22 Jan 2024
Dear Guest,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dimitris Gioldasis, Guest Relations Manager on 22 Jan 2024
Dear Sarah,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,