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Reviews of The Castlefield Hotel

3 out of 5
The Castlefield Hotel
Liverpool Road, Manchester, England

Reviews

8.2

Very good

Rating 10 - Excellent. 241 out of 694 reviews" "
Rating 8 - Good. 291 out of 694 reviews" "
Rating 6 - Okay. 120 out of 694 reviews" "
Rating 4 - Poor. 26 out of 694 reviews" "
Rating 2 - Terrible. 16 out of 694 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susanna

Stayed 1 night in Dec 2023

8/10 Good

Jenny

Stayed 1 night in Nov 2023

10/10 Excellent

Imogen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed here for the laughterama comedy festival at castlefield bowl and it was perfect. The hotel literally overlooks the bowl and there are so many of Manchesters best places to see, restaurants, bars etc within 10-15 minutes including the science and history museum across from the hotel. The room we stayed in was huge and super clean. The beds were extremely comfortable.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

CAROL

Stayed 2 nights in Oct 2023

10/10 Excellent

Ian

Liked: Amenities
Well located
Stayed 1 night in Sep 2023

10/10 Excellent

Amine

Stayed 1 night in Sep 2023

6/10 Okay

A

Stayed 1 night in Sep 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great venue for a little break
Room was very clean, well equipped and the use of the gym, pool, steam room and sauna were very pleasant additions. These were also well equipped. Great location too
Stayed 1 night in Sep 2023
Response from Bela on 22 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bela SzarkaFront of House Manager

8/10 Good

Andrew

Business traveller
Liked: Staff & service
Sweet but tired
Stayed here whilst visiting on business, really nice bar and communal area. Halls and rooms are very tired, might seem a harsh review as it is a charity run hotel but. It definitely needs significant investment in the rooms and hallways. They’re dated a bit battered and old. Our stay was ok, bar excellent breakfast good but wasn’t my best night sleep on the bed. you do get access to the gym and swimming pool which is really good. Bar is very well equipped open till about midnight or 1am. Happy to have stayed there but from the bumpy rough bed and tired room unfortunately it’s not one I’ll be able to come back to for a future visit
Stayed 2 nights in Sep 2023
Response from Bela on 22 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I have passed your response to our Housekeeping team and they are looking for the issues mentioned.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Bela SzarkaFront of House Manager

8/10 Good

Dave

Stayed 1 night in Sep 2023
Response from Bela on 22 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Bela SzarkaFront of House Manager

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Ann on 13 Sept 2023
Many thanks for your review, hope too see you again soon

10/10 Excellent

Micha

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Just a nice place and nice staff
Stayed 1 night in Sep 2023
Response from Ann on 11 Sept 2023
Many thanks for your review, hope too see you again soon :)

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great over night stay and fab that you could use all facilities on site for free. Shame breakfast wasn’t inc in price thou.
Stayed 1 night in Aug 2023
Response from Ann on 4 Sept 2023
Many thanks for you review, hope to see you again soon!

10/10 Excellent

Jake

Stayed 1 night in Sep 2023
Response from Bela on 7 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bela SzarkaFront of House Manager

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Bela on 7 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Bela SzarkaFront of House Manager

10/10 Excellent

Angelene

Stayed 1 night in Aug 2023
Response from Ann on 30 Aug 2023
Many thanks for your review, hope too see you soon

10/10 Excellent

Iain

Stayed 1 night in Aug 2023
Response from Ann on 8 Sept 2023
Many thanks for your review, hope too see you again soon

8/10 Good

Kevin

Stayed 2 nights in Aug 2023
Response from Ann on 29 Aug 2023
Thank you for taking the time to review, hope to see you soon

8/10 Good

Trond

Stayed 4 nights in Aug 2023
Response from Ann on 30 Aug 2023
Thank you for your review, see you again soon

10/10 Excellent

Judith

Stayed 1 night in Aug 2023
Response from Ann on 30 Aug 2023
Thank you for you review see you again soon

6/10 Okay

deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castle field Hotel August 2023
Staff on reception were friendly and very professional. Swimming pool was too cold to go in so gave our towels back. We stayed 2nights and the room was not cleaned or serviced on Day 2.No refills of tea,coffee or milk etc Quite poor for such a lovely hotel.
Stayed 2 nights in Aug 2023
Response from Ann on 4 Sept 2023
Many thanks for your review, tea and coffee is available on request at the hotel reception.

10/10 Excellent

Thomas

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Always immaculate Comfortable bed. Friendly team.
Stayed 1 night in Aug 2023
Response from Bela on 15 Aug 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bela SzarkaFront of House Manager

8/10 Good

alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff brilliant abit disappointed with breakfast but would definitely stay again
Stayed 1 night in Aug 2023
Response from Bela on 10 Aug 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience with our breakfast, it is feedback like this that we learn from and use to improve. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bela SzarkaFront of House Manager

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Bela on 10 Aug 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bela SzarkaFront of House Manager

8/10 Good

Stephen K

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Ann on 1 Aug 2023
HelloMany thanks for your review, hope too see you again soon

10/10 Excellent

shumaila

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy conveyance
Stayed 3 nights in Jul 2023
Response from Bela on 1 Aug 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bela SzarkaFront of House Manager

8/10 Good

Sharon

Travelled with group
Liked: Staff & service, amenities
The room was basic but it was a good price. Staff were friendly. It was good. I enjoyed our stay.
Stayed 1 night in Jul 2023
Response from Bela on 1 Aug 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bela SzarkaFront of House Manager

10/10 Excellent

Pamela

Stayed 2 nights in Jul 2023
Response from Ann on 24 Jul 2023
Thank you for your review, hope to see you again soon

10/10 Excellent

Andre

Stayed 2 nights in Jul 2023
Response from Ann on 24 Jul 2023
Thank you for your review, we hope to see you again soon!

8/10 Good

Gun-Britt

Stayed 2 nights in Jul 2023
Response from Ann on 24 Jul 2023
HelloMany thanks for your review, hope too see you again soon

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very nice and helpful. Good location!
Stayed 1 night in Jul 2023
Response from Bela on 17 Jul 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Bela SzarkaFront of House Manager

10/10 Excellent

John

Stayed 2 nights in Jul 2023
Response from Ann on 24 Jul 2023
Thank you for your review, hope to see you again!

10/10 Excellent

Jayne

Stayed 1 night in Jul 2023
Response from Ann on 12 Jul 2023
Many choice for your review, see you again soion

10/10 Excellent

Caroline

Stayed 1 night in Jul 2023
Response from Ann on 1 Aug 2023
Thank you for your review, hope too see you again soon

10/10 Excellent

Paul

Stayed 1 night in Jun 2023
Response from Ann on 12 Jul 2023
Many thanks for your review, see you again soon!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service
The receptionists and other staff are delightful and very helpful. Our room was very clean and well appointed. The breakfast was great too.
Stayed 1 night in Jun 2023
Response from Bela on 17 Jul 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Bela SzarkaFront of House Manager

8/10 Good

Martin

Liked: Staff & service, property conditions & facilities
This was a very specific choice of hotel, due to its proximity for Castleford Bowl and a Gig there, and you can't get any closer, trust me, the hotel is practically back stage and the band Green room was in the hotel. Only a 5-6 min walk up one road to get to Deansgate. Yes it is in an area thats being brought back to life and probably £40 a night more than it warranted, but as i said, worth the extra if your attending a concert at the bowl, simply for convenience. You might even get to meet the band, i did.
Stayed 1 night in Jun 2023
Response from Bela on 17 Jul 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bela SzarkaFront of House Manager

10/10 Excellent

Angela

Stayed 1 night in Jun 2023
Response from Ann on 24 Jul 2023
Many thanks for your review see you soon

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in brilliant location
The hotel is is a great spot - perfect if you want to explore the canal basins, restaurants and attractions of Manchester. The room was large and spacious and we had a canal view. The staff were friendly and accommodating - we were travelling with our dog, which was welcomed. The bathroom was spotless as was the linen. The only draw back was a lack of aircon - it can get very hot inside the hotel bedroom. All in all I can highly recommend.
Stayed 1 night in Jun 2023
Response from Bela on 17 Jul 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Bela SzarkaFront of House Manager

8/10 Good

Patrick

Stayed 1 night in Jun 2023
Response from Ann on 1 Aug 2023
Thank you for you review!

10/10 Excellent

Mark

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel in general was good room could of been cleaner
Stayed 3 nights in Jun 2023
Response from Bela on 1 Aug 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Bela SzarkaFront of House Manager

2/10 Terrible

Gunal

Stayed 1 night in Jun 2023
Response from Ann on 1 Aug 2023
Thank you for you review, see you again soon!

10/10 Excellent

John

Liked: Property conditions & facilities
Comfortable and clean for a good price.
Stayed 3 nights in Jun 2023
Response from Ann on 15 Jun 2023
Thank you for your review, see you again soon

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five starts ⭐️⭐️⭐️⭐️⭐️
Absolutely loved this hotel. I would give it 5 stars ⭐️ room overlooked the canal, excellent size, breakfast was delicious, lots of choice. The leisure facilities were spotless. Staff really friendly and location directly opposite the science museum in the hop on hop off bus sightseeing bus route!
Stayed 1 night in Jun 2023
Response from Ann on 13 Jun 2023
Thank you for your review, we hope to welcome you back soon!

10/10 Excellent

Vicki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely recommend
Stayed 1 night in Jun 2023
Response from Ann on 13 Jun 2023
Hi VickiThank you for your review, hope too see you again soon!

2/10 Terrible

Ana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
very ran down and basic, definitely not a 3 star hotel! mattresses very uncomfortable, springs poking out, mould in the bathroom, cracked tiles. staff were friendly and kind but gave me a different room than the one booked (had booked tiver view), but honestly doubt that the mattress would have been of better quality. on the positive, location was excellent, and glad that the proceeds are going to YMCA.
Stayed 1 night in Jun 2023
Response from Bela on 17 Jul 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Bela SzarkaFront of House Manager

8/10 Good

Georgina

Stayed 1 night in May 2023
Response from Ann on 3 Jun 2023
HelloMany thanks for your review.

10/10 Excellent

Katie

Stayed 1 night in May 2023
Response from Ann on 3 Jun 2023
Thank you so much for your review

10/10 Excellent

Mark

Stayed 2 nights in May 2023
Response from Ann on 27 May 2023
Thank you for your review. hope to see you again soon