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Reviews of Kimpton Clocktower, an IHG Hotel

5 out of 5
Kimpton Clocktower, an IHG Hotel
Oxford Street, Manchester, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 815 out of 1131 reviews" "
Rating 8 - Good. 167 out of 1131 reviews" "
Rating 6 - Okay. 79 out of 1131 reviews" "
Rating 4 - Poor. 39 out of 1131 reviews" "
Rating 2 - Terrible. 31 out of 1131 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful historic building , excellent customer service and a good breakfast.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fantastic one night stay at this hotel as a family of four. A very comfortable room, and brilliant breakfast, but what stood out the most was the staff - everyone we came into contact with was so warm, helpful and friendly. Thank you!
Stayed 1 night in Apr 2024

10/10 Excellent

Leticia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing so happy to have booked our stay here!
Stayed 1 night in Apr 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Gabriella - Front Office Team Member on 13 Apr 2024
Thank you for your 4/5 review, we look forward to welcoming you back to our hotel soon.

8/10 Good

Mark, Marina del Rey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I moved from the excellent nearby Brooklyn Hotel because I wanted to spend a couple of nights in one of Manchester's grandest and most impressive buildings. The lobby isn't large but is beautiful. The hotel itself is a fascinating maze, which lots of strange turns and unexpected interior details. It isn't quite luxurious -- the age of the building precludes that -- but it is quite nice. I very much liked my room with a large (and very nicely appointed) bath and views (a little restricted by smallish windows) on three sides including over the nearby railtracks. Basically, this is a very nice hotel in a very unique setting. Probably not as impressive as it was at its heyday - but fun and comfortable nevertheless.
Stayed 1 night in Feb 2024

6/10 Okay

David, YORK

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property lovely. Room very warm and air con didn’t seem to help. Ordered a chilled bottle of wine to be delivered to the room before arrival…but it wasn’t there! Then got charged to my card afterwards anyway!! :)
Stayed 1 night in Apr 2024

10/10 Excellent

Blake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Dad and I went to see Manchester United vs. Liverpool at Old Trafford. The hotel staff was great about showing us how to navigate the tram system so we took the tram from St. Peter’s sq to ManCity to take the stadium tour and to get to Old Trafford for the game. All of about a 5 minute walk from the hotel. Lots of great food within walking distance, had a great breakfast at the hotel. They were having train strikes during our trip so the hotel staff got us a driver to get us to the airport. Everyone was so nice and helpful, would definitely recommend coming back.
Stayed 2 nights in Apr 2024

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Gabriella - Front Office Team Member on 13 Apr 2024
Thank you for your 4/5 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gabriella - Front Office Team Member on 4 Apr 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing not to like!!
Stayed 1 night in Mar 2024
Response from Gabriella - Front Office Team Member on 4 Apr 2024
Thank you for taking a moment of time to leave us such a lovely review. I'm delighted you enjoyed your whole experience of the Kimpton Clocktower.We look forward to welcoming you back here on your next stay.

10/10 Excellent

Helen, Keighley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, had a good nights sleep - quiet room, pillows and bed very comfortable
Stayed 1 night in Mar 2024
Response from Gabriella - Front Office Team Member on 25 Mar 2024
Thank you for taking a moment of your time to leave us a great review.we’re so glad you enjoyed your visit to Kimpton Clocktower including our beautiful historical hotel and our spacious comfortable bedroom.We look forward to welcoming you back here on your next stay.

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was amazing! lots of history. The Bedroom and facilities were 1st class. Would highly recommend staying here and will stay next time we are in town. Its next door to the Palace theatre and 20mins walk from o2 Apollo.
Stayed 1 night in Mar 2024

10/10 Excellent

Shannon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice with a great restaurant onsite. Other dining options plus a grocery store are an easy walk from the hotel. Concierge and front desk were great. One of the best hotel gyms I’ve experienced. My only 2 issues are that they have company meetings/events which take up areas that can be used by guests specifically the game area. Also noise from the street and the DJ at the restaurant can be loud.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jessica

Stayed 2 nights in Mar 2024
Response from Gabriella - Front Office Team Member on 20 Mar 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Pedro

Stayed 2 nights in Mar 2024
Response from Gabriella - Front Office Team Member on 18 Mar 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Gabriella - Front Office Team Member on 16 Mar 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Cyrus K.

Stayed 5 nights in Mar 2024
Response from Gabriella - Front Office Team Member on 4 Apr 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Krishna

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Loved our stay, only slight annoyance was the pool table being effectively unsuable, but we loved our room and the staff were excellent.
Stayed 1 night in Mar 2024

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great apart from bed very small double and bar music too loud when talking to friends.
Stayed 2 nights in Mar 2024

10/10 Excellent

Liam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Feb 2024
Response from Gabriella - Front Office Team Member on 12 Mar 2024
Thank you for taking a moment of your time to leave us a great review.I'm delighted you enjoyed your whole experience of the Kimpton Clocktower.We look forward to welcoming you back here on your next stay.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like to stay here when we go to the Palace theatre. It's convenient and the accommodation is second to none
Stayed 1 night in Mar 2024
Response from Gabriella - Front Office Team Member on 26 Mar 2024
Thank you for taking a moment of time to leave us such a lovely review.It's glad to hear that you like our convenient location. We look forward to welcoming you back here on your next stay.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is first class: great staff who do their best to meet your needs, bar and restaurant area are beautiful and rooms are very quiet and clean
Stayed 1 night in Mar 2024
Response from Gabriella - Front Office Team Member on 26 Mar 2024
It was an absolute pleasure to read your review, thank you for taking some time to share your experience.I'm delighted you enjoyed your whole experience of the Kimpton Clocktower and Refuge and including our historical hotel, friendly team members, comfortable spacious bedroom, the amenities in room and the atmosphere in Refuge.The team really appreciate your feedback and can’t wait to welcome you back again.

10/10 Excellent

Erin

Stayed 1 night in Feb 2024
Response from Gabriella - Front Office Team Member on 20 Mar 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay
Stayed 2 nights in Feb 2024
Response from Gabriella - Front Office Team Member on 19 Feb 2024
Thank you for your 5/5 review, and I am so glad to hear that you enjoyed your whole experience in Kimpton Clocktower! We look forward to welcoming you back to our hotel soon.

10/10 Excellent

leon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture and structure of the hotel is beautiful
Stayed 1 night in Feb 2024
Response from Gabriella - Front Office Team Member on 26 Mar 2024
Thank you for taking a moment of your time to review your stay at the Kimpton Clocktower.I am glad to hear that you like our unique style historical hotel. We would love to welcome you back soon with a warm welcome.

10/10 Excellent

Sukhi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The lounge and bar area- rustic but still relaxed atmosphere
Stayed 2 nights in Feb 2024
Response from Gabriella - Front Office Team Member on 26 Mar 2024
Thank you for taking a moment of your time to review your stay at the Kimpton Clocktower.I am glad to hear that you enjoyed our Refuge bar and restaurant's atmosphere. I Hope we can welcome you back to stay with us in the future.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great stay, lovely room and great breakfast and excellent customer service and games for kids. Really good for families.
Stayed 1 night in Feb 2024
Response from Gabriella - Front Office Team Member on 25 Mar 2024
It was an absolute pleasure to read your review, thank you for taking some time to share your experience.I’m so pleased to read you enjoyed so many aspects of your visit, including our historical hotel, spacious bedroom, friendly team members, facilities in the hotel and the breakfast in Refuge. We would love to welcome you back soon with a warm welcome.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room, comfortable and clean. The hotel building is really special, beautifully restored and very atmospheric
Stayed 1 night in Feb 2024
Response from Gabriella - Front Office Team Member on 25 Mar 2024
Thank you for taking a moment of time to leave us such a lovely review.I'm delighted you enjoyed your whole experience of the Kimpton Clocktower including our historical hotel, spacious bedroom and the atmosphere of the hotel.We would love to welcome you back soon with a warm welcome.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gabriella - Front Office Team Member on 19 Feb 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Gabriella - Front Office Team Member on 19 Feb 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gabriella - Front Office Team Member on 6 Feb 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

8/10 Good

Michael, Ulverston

Stayed 1 night in Feb 2024
Response from Gabriella - Front Office Team Member on 20 Mar 2024
Thank you for your 4/5 review, we look forward to welcoming you back to our hotel soon.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Beautiful decor.
Stayed 2 nights in Jan 2024
Response from Gabriella - Front Office Team Member on 25 Mar 2024
Thank you for taking a moment of your time to leave us a great review.I'm delighted you enjoyed your whole experience of the Kimpton Clocktower including our historic building and unique decoration throughout the hotel and the bedroom. The team really appreciate your feedback and can’t wait to welcome you back again.

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Gabriella - Front Office Team Member on 5 Feb 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

8/10 Good

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good experience. Felt Closer to a solid 4 star experience. Hotel is beautiful. Room amenities solid
Stayed 1 night in Jan 2024
Response from Gabriella - Front Office Team Member on 25 Mar 2024
Thank you for taking a moment of your time to review your stay at the Kimpton Clocktower.I'm delighted you enjoyed your whole experience of the Kimpton Clocktower including our historical hotel and the amenities in room.I hope we can welcome you back to the Kimpton Clocktower in the near future for a second visit.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Gabriella - Front Office Team Member on 20 Jan 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Cynthia

Stayed 2 nights in Jan 2024
Response from Gabriella - Front Office Team Member on 20 Jan 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Jonathan

Stayed 1 night in Jan 2024
Response from Gabriella - Front Office Team Member on 20 Jan 2024
Thank you for your 10/10 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gabriella - Front Office Team Member on 20 Jan 2024
Thank you for your 10/10 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Bevan

Stayed 1 night in Jan 2024
Response from Gabriella - Front Office Team Member on 20 Jan 2024
Thank you for your 10/10 review, we look forward to welcoming you back to our hotel soon.

8/10 Good

Jane

Stayed 1 night in Jan 2024
Response from Gabriella - Front Office Team Member on 20 Jan 2024
Thank you for your 8/10 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel full of character, and the staff were lovely. I thoroughly enjoyed my stay
Stayed 1 night in Jan 2024
Response from Gabriella - Front Office Team Member on 14 Jan 2024
Thank you for taking a moment of your time to leave us a great review.I'm delighted you enjoyed your whole experience of the Kimpton Clocktower and thank you for your kind comments about the team.The team really appreciate your feedback and can’t wait to welcome you back again.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff , friendly and attentive, room upgrade to a quieter part of the hotel as it was a Friday night . Excellent breakfast
Stayed 1 night in Jan 2024
Response from Gabriella - Front Office Team Member on 14 Jan 2024
Thank you for your excellent review of the Kimpton Clocktower.I’m so pleased to read you enjoyed so many aspects of your visit, including our friendly team member, room location, and breakfast in Refuge.We look forward to welcoming you back here on your next visit to the city.

10/10 Excellent

Mitchell, Acton

Stayed 1 night in Nov 2023
Response from Gabriella - Front Office Team Member on 30 Jan 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gabriella - Front Office Team Member on 9 Jan 2024
Thank you for your 10/10 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Charles

Stayed 1 night in Jan 2024
Response from Gabriella - Front Office Team Member on 9 Jan 2024
Thank you for your 10/10 review, we look forward to welcoming you back to our hotel soon.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
For such a large property did not accommodate a request sent a month in advance. Once we got there didn’t even try to make our stay comfortable. Rooms were cold and showers were non-functional.
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent attention and service
Stayed 1 night in Dec 2023
Response from Gabriella - Front Office Team Member on 9 Jan 2024
Thank you for your 5/5 review, I'm delighted you enjoyed your whole experience of the Kimpton Clocktower, we look forward to welcoming you back to our hotel soon.

2/10 Terrible

Lee

Stayed 1 night in Dec 2023
Response from Gabriella - Front Office Team Member on 9 Jan 2024
Thank you for choosing Kimpton Clocktower. I am very sorry to hear that you haven’t enjoyed your stay with us. May I kindly ask which part of the experience did not meet your expectation? Please contact our team directly for further discussion. Please know that your feedback is extremely valuable to us. We use feedback to continuously make changes to our brand to improve the guest experience. I hope you will reconsider choosing Kimpton again in the future.

8/10 Good

Anne, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a wonderful historic bldg. Due to original bldg layout the circulation is a bit convoluted. Excellent buffet breakfast. Noticed that some of the heating was off (one of our rooms was cold), and furniture layouts can be odd due to bldg configuration.
Stayed 5 nights in Dec 2023