Ratings based on 1,019 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Not great experience

Posted 16-Sep-2017
Suite was dirty and carpet marked so asked to be moved. Second room fine but no body lotion or shampoo and they didn't have non feather duvet option available! Lovely staff member put a mattress topper on a duvet cover for me- not ideal for a four star!
3 out of 5
by A verified traveller from manchester

Park in

Posted 04-Sep-2017
I got an option of beds to choose from and choose a king sized bed only to receive 2 single that were pushed together, not very comfortable at all!
5 out of 5
Recommended
for Couples
by A verified traveller from Hull

Made very welcome

Posted 26-Aug-2017
Pros: Room quality
Cons: We had no problems
Location: Once found we had no problems
It was my partners birthday and everything was laid on for her including an upgrade ..Definately will be back.
Comment from Hotel Management
02-Sep-2017 by Giada , Hotel Management
Dear John'o, It's so great to see that our hotel ticked all the boxes. I am happy you enjoyed your time here and thank you for sharing it.
5 out of 5
Recommended
for Everyone
by A verified traveller from BT9

Well equipped new hotel convenient to city

Posted 01-Aug-2017
Pros: Staff, room facilities, breakfast, location.
Cons: A tiny detail: the door of the in-room safe sticks!
Location: Walk to the city centre -- there is so much to see and do there.
Fast friendly check-in, excellent room, very helpful staff, top-notch inclusive breakfast, walkable distance from city centre.
Comment from Hotel Management
06-Aug-2017 by Giada , Hotel Management
Dear BMcM, Thank you so much and I am really happy that you enjoyed your stay. We are looking forward to welcoming you again. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveller from Hampshire

Pleasant hotel close to city centre.

Posted 25-Jul-2017
No air conditioning working in the room which was disappointing.
Comment from Hotel Management
06-Aug-2017 by Giada , Hotel Management
Dear SeanH, Thank you very much for your review. I am happy to see that you have enjoyed your stay. I am sorry to hear about the air conditioning, I hope that we managed to make it right for you. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location and security

Posted 24-Jul-2017
I have stayed in this Hotel many times. Service, cleanliness and security are excellent. Great city centre crash pad.
Comment from Hotel Management
06-Aug-2017 by Giada , Hotel Management
It's so great to see that our hotel ticked all the boxes. I am happy you enjoyed your time here and thank you for sharing it.
5 out of 5
Recommended
for Everyone
by A verified traveller from scotland

Lovely hotel close to city centre

Posted 05-Jul-2017
Fabulous place to stay, very friendly exceptionaly helpful staff with one of the best breakfasts I have ever had. Loved that it was in walking distance from city centre. Loved that at night there was security on the front door so only residents could enter hotel, he was really polite and friendly and as we arrived quite late he was the first member of staff we encountered what a great first impression he left us with. Already looking to re book with same hotel.
Comment from Hotel Management
06-Jul-2017 by Marius Bute, Front Office Manager, Hotel Management
Dear Lesley, This is fantastic. Thank you for sharing. Looking forward to your return. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveller from Flintshire

nice hotel,not enough discount on parking charges

Posted 03-Jul-2017
Pros: My husband loved the food most.
Cons: transparency about the discount you offer for the car park and how much it cost for over night parkings.
Location: excellent location, close to the shopping center and transport links
friendly staff except the front desk lady at the spar. on our first night, we went to look at the spar facilities. We had a 3yr old, she wasn't screaming or causing any disturbance but just excited to be in a hotel. Just out of the blue, the lady said to us that when using the pool area make sure your child does not make noise to disturb people who comes for spa treatment as they always prefers to go to the pool area to relax after treatment. I was a bit shocked because my daughter was not misbehaving at all for us to be made to feel like we had undisciplined child and i thought if we are staying at the hotel why should we care what other people thinks after all they are paying for facial massage and I paid for a stay and use of facilities. She did spoil our first night because we just didn't know what that was all about. all in all, the hotel staff were really friendly and took a like to our daughter which confirmed to us that she is a good and well behaved 3yr old.
Comment from Hotel Management
06-Jul-2017 by Marius Bute, Front Office Manager, Hotel Management
Dear Lydia, Thank you very much for sharing your feedback. I am sorry to see that your experience was not 100% satisfactory. I have noted the issues raised and I will address them with the relevant people. Please do not hesitate to contact me should you need further assistance. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveller

Handy for Victoria Station

Posted 01-Jul-2017
Pros: Handy for Victoria Station
Location: Handy for Victoria Station
Handy for Victoria Station Handy for Victoria Station Handy for Victoria Station
Comment from Hotel Management
02-Jul-2017 by Marius Bute, Front Office Manager, Hotel Management
Hi There, Thank you for your review. Happy to see you enjoyed your stay. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveller from mrc

Mini city break

Posted 26-Jun-2017
Excellent location. Bed very comfy and lovely clean room!
Comment from Hotel Management
26-Jun-2017 by Marius Bute, Front Office Manager, Hotel Management
Dear Gracie, Thank you very much for your review. I am happy to see you have enjoyed your stay. Kind Regards