Ratings based on 916 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller from thornton cleveleys

Not a patch on a premier inn.

Posted 21-Feb-2017
Booked this hotel thinking at the price I paid, it would be more luxurious for a special occassion. How wrong was I. The room 638 bathroom floor was filthy on entering the room . The hotel has obviously thought about minimalistic furniture creating maximum space. But there is a massive tv which takes up the side and sticks out like a sore thumb. The flashing headboard which changes colour may appeal to some people?? The bed was two pushed together and found to be rather soft. The pillows could do with replacing. Hotel was quiet and plenty tea coffee with good size mugs. Maid service, moved things around but didnt actually wipe the surfaces. Breakfast was busy both days, good set up but food not replaced quick enough for the demand. We had to eat in a conference room which had a school dinner type feel about it. Staff poor at clearing tables. The breakfast choice had the potential but food was not replaced when it ran out. Both times went for breakfast and there were no sausages replaced either time. Food cold while waiting for food to be replaced. Good position, easy access to Victoria station and arena. I would not stay again for the price I payed. I would rather go to a premier inn which is more comfortable and nicer.
5out of 5
Recommended
for Everyone
by A verified traveller from Lanarkshire

Nice hotel close to Victoria Station and centre

Posted 19-Feb-2017
Pros: staff, location
Location: Manchester Arena is close by, Victoria train staion short 10 min walk. Close to all the nightlife
We stayed here for two nights 16 - 18 February for my birthday. When we arrived at 1630 we were quickly attended and checked in without any hassle and the chap on the reception was polite. Our room was 513 and upon arrival at the the door it was a superior room and upon entering the room the hotel had given us a nice couple of sweet treats with a birthday message and a couple of vouchers for drink in the bar. I must say it was really nice of the Hotel to do this and went a long way. The room was spacious and clean and the bed really comfy and there was also a big samsung TV with inputs to plug in your devices. There was also a safe in the room which accommodated a 15.6 inch Acer laptop no probs. There was the usual soap/ amenities and plentyful (Dove). The breakfast was a buffet with a selection of usual sausage, bacon, eggs as well as a good selection of cereals, fruit and pastries and being checked and restocked frequently. We had dinner in the Hotel on one night and it was fab - Spring rolls to start, nice medium steak and dessert. It was all served hot and very tasty.
5out of 5
Recommended
for Everyone
by A verified traveller from Leeds

Really handy if you're going to Manchester arena

Posted 19-Feb-2017
It was literally over the road from the train station and arena and just a 10 minute walk to the manchester arndale and selfridges. Perfect! Really nice room aswell. Only thing that i didn't like was the fact that the cleaners tried to come in the room at 9:30am when we were still in there, good job the chain was on the door!
5out of 5
Recommended
for Everyone
by A verified traveller from Newcastle upon tyne

Great hotel

Posted 18-Feb-2017
Pros: Helpful reptionists. Good pool, sauna and steam room.satisfactory changing room.
Cons: Chef needs to taste the powdery scramble eggs before serving them.
Location: VERY GOOD
Great place yo stay. Very near manchester victotia station. 15 mins walk to via MEN to
2out of 5
by A verified traveller from Hebburn

No parking and really bad night sleep

Posted 18-Feb-2017
No parking at the hotel . Their is a car across the road but it £16.00 for 24hours. Also shower didn't work proper . There was black hairs on the bathroom floor as they havn't been cleaned properly. Plus the double bed was just 2 single's put together which meant the was a really u uncomfortable gap between the two. The hotel looked nice but wasn't worth the money we paid as it didn't include breakfast . Wouldn't recommend this hotel to anyone.
Comment from Hotel Management
22-Feb-2017 by Customer Care, Hotel Management
Dear Anthony, Thank you for your review. We regret to hear you were disappointed with the parking, your bed, and the cleanliness of your bathroom. We appreciate you bringing these matters to our attention and have shared your comments with hotel management to continually improve our guest experience.
5out of 5
Recommended
for Everyone
by A verified traveller from H

Great hotel and location

Posted 18-Feb-2017
Stayed as was attending a match at old Trafford. Hotel is located right in the city centre and only a few minutes walk to the metro link that takes you right to old Trafford. Also only a few minutes walk to the Arndale centre. Staff were very welcoming and friendly would highly recommend this hotel and will be returning for my next trip to old Trafford
5out of 5
Recommended
for Everyone
by A verified traveller from south wales

Fab hotel close to town the arena

Posted 12-Feb-2017
My stay was execllent,, the staff are fantastic the beds are like sleeping on clouds , the breakfast there loads to choices... I told ever 1 an I can't wait to stay again plus you can become a member so discount
3out of 5
Recommended
for Everyone
by A verified traveller from Bristol, UK

Nice hotel, slightly let down by breakfast service

Posted 30-Jan-2017
Pros: Large comfortable bed. Pleasant room decoration. Swimming pool.
Cons: More tables in breakfast room. Cooked breakfast items available without waiting.
Location: Easy walking distance to central Manchester. Cheap parking nearby. Would also be good for arriving by public transport.
The hotel and the room were very nice. Very large comfortable bed in standard king room (bigger than king size). No bath, just a shower. Breakfast service was poor - it was a Sunday morning and we had to queue to get a table and then wait for the buffet items to be cooked. While we were in the queue waiting for some hot food, our table was cleared and we had to get our coffee again! To be fair, the lack of tables was well managed - room number was taken and we were called when a table was ready. The actual breakfast wasn't bad. The pool was pleasant, though lacking a spa pool / Jacuzzi. We were able to use the pool after the usual checkout time, after negotiation with the reception staff due to the delay at breakfast. This was handled well. Plenty of cheap parking nearby.
5out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel Ridiculous bar prices

Posted 27-Jan-2017
Great hotel really enjoyed the stay but can't understand why the bar prices are so high. I expect to pay a little more for a drink in a hotel but I object to being ripped off nearly £5 for a pint of Fosters is outrageous.
4out of 5
Recommended
for Everyone
by A verified traveller from Gloucester

good hotel very close to the MEN

Posted 24-Jan-2017
I WOULD DEFINITELY GO THERE AGAIN - THE ROOM WAS SPACIOUS & VERY CLEAN & THE BED WAS VERY COMFORTABLE. THE BREAKFAST WAS VERY GOOD.