nice hotel,not enough discount on parking charges
friendly staff except the front desk lady at the spar. on our first night, we went to look at the spar facilities. We had a 3yr old, she wasn't screaming or causing any disturbance but just excited to be in a hotel. Just out of the blue, the lady said to us that when using the pool area make sure your child does not make noise to disturb people who comes for spa treatment as they always prefers to go to the pool area to relax after treatment. I was a bit shocked because my daughter was not misbehaving at all for us to be made to feel like we had undisciplined child and i thought if we are staying at the hotel why should we care what other people thinks after all they are paying for facial massage and I paid for a stay and use of facilities. She did spoil our first night because we just didn't know what that was all about. all in all, the hotel staff were really friendly and took a like to our daughter which confirmed to us that she is a good and well behaved 3yr old.
Comment from Hotel Management
06-Jul-2017 by Marius Bute, Front Office Manager, Hotel Management
Thank you very much for sharing your feedback. I am sorry to see that your experience was not 100% satisfactory.
I have noted the issues raised and I will address them with the relevant people.
Please do not hesitate to contact me should you need further assistance.