Ratings based on 1,190 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Supremely Located Hotel

Posted 25-Apr-2018
My stay at the Townhouse was most pleasant and a comfortable 5 minute walk from Manchester Piccadilly (same distance, if.not less, to Metrolink, too). At the time I stayed, it would have been difficult for someone with mobility issues, as the lift to the reception was out of order. Stairs are at both entrances to the hotel. Made it difficult with luggage, too. But that was my only gripe, and it's only temporary, so it didn't affect my 5-star rating. Well done!
4 out of 5
Recommended
for Everyone
by A verified traveller from Tokyo

Nice hotel

Posted 15-Apr-2018
Overall a pleasant stay in a nice room, but it was quite cold and they couldn’t fix it.
Comment from Hotel Management
21-Apr-2018 by FOHManager, Hotel Management
Dear Alexander, Thanks for the rating! It was lovely to here you enjoyed the room. I was sorry to hear about the heating, I have passed your feedback to our maintenance team so we can ensure that the heating is an isolated matter going forward. I do hope we can look forward to welcoming you back to the Townhouse Hotel. Kindest Regards, Tom Ellenor Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Manchester

Great City Centre Hotel

Posted 05-Apr-2018
A really relaxing and friendly hotel. Right in the heart of the city too.
Comment from Hotel Management
21-Apr-2018 by FOHManager, Hotel Management
Dear Steve, Thank you for the rating. It was great to see that you enjoyed the location and the friendliness of the team. We look forward to welcoming you back when your travels next bring you to Manchester. Kindest Regards, Tom Ellenor, Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Mar-2018
Comfortable room excellent location. Very friendly staff .
Comment from Hotel Management
23-Apr-2018 by FOH Tom Ellenor, Hotel Management
Dear Reviewer, Thank you for taking the time to review the Townhouse Hotel. It was great to read that you enjoyed your recent stay with us. I will be sure to pass your kind words onto the team. We look forward to welcoming you back. Kindest Regards, Tom Ellenor, Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Clitheroe

Posted 17-Mar-2018
Great location. Helpful friendly staff will go again
Comment from Hotel Management
23-Apr-2018 by FOHManager, Hotel Management
Dear Guest, Thanks for taking the time to post your review of the Townhouse Hotel. It was lovely to hear that you were looked after on your recent stay. We look forward to welcoming you back. Kindest Regards, Tom Ellenor, Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Huddersfield

Comfortable stay

Posted 13-Mar-2018
Pleasant stay. Good choice of menu for all tasted. Mamadi on reception very friendly.
Comment from Hotel Management
23-Apr-2018 by TEllenor FOHManager, Hotel Management
Dear Bec, It's great to hear that you enjoyed your stay with us. I will be sure to pass your kind words onto Mamadi. We look forward to welcoming you back to the Townhouse Hotel. Kindest Regards, Tom Ellenor, Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent luxury hotel

Posted 12-Mar-2018
Really nice room; comfortable, good size and very helpful staff.
Comment from Hotel Management
23-Apr-2018 by FOHManager TE, Hotel Management
Dear Reviewer, Thank you for taking the time to post your review of the Townhouse Hotel. It was lovely to hear you enjoyed the room and the friendliness of the team. I do hope we can look forward to welcoming you back. Kindest Regards, Tom Ellenor, Front of House Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from oldham

nearly a boutique hotel in Central Manchester

Posted 08-Mar-2018
Pros: location
a perfectly plesant hotel in the centre of Manchester. very reasonably priced with very helpful and pleasant staff
Comment from Hotel Management
23-Apr-2018 by FOHManager TE, Hotel Management
Dear Colin, Thank you for taking the time to review the hotel. It's lovely to hear you enjoyed the location and friendliness of the team. I do hope we have the opportunity to welcome you back to the Townhouse Hotel. Kindest Regards, Tom Ellenor, Front of House Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from London

Check in process

Posted 01-Mar-2018
Took a while to check in as booking wasn’t on system straight away. Receptionist had to then add in manually so a lot of duplication considering all the details had already been filled in when booking online!
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Wish I'd had longer to enjoy it

Posted 26-Feb-2018
Great hotel - with in the centre. Nice upgrade to a suite (thanks) and everything about the room was great.