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Reviews of La Reserve Aparthotel

3.5 out of 5
La Reserve Aparthotel
7 Ducie Street, Manchester, ENG

Reviews

8.8

Excellent

Rating 10 - Excellent. 262 out of 471 reviews" "
Rating 8 - Good. 163 out of 471 reviews" "
Rating 6 - Okay. 29 out of 471 reviews" "
Rating 4 - Poor. 11 out of 471 reviews" "
Rating 2 - Terrible. 6 out of 471 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Mel

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Nice
Stayed the one night with 2 children, check in was smooth and couldn’t fault the room
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Shazad

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
So very Peaceful despite being so close to m6!!
Stayed 2 nights in Jul 2021

8/10 Good

Emma

Travelled with group
Liked: Cleanliness, room comfort
Pretty good
Excellent location and staff very helpful and friendly. The apartment was very clean and quite spacious. Loved having a balcony! The only negatives were that the apartment was very warm but when opening the windows there was a lot of noise from the canal lock below. The other negative was that the furnishings were very tired - stains on the sofa, bathrooms could do with a spruce up. The shower pressure was very low. All in all had a great stay and it was fit for purpose.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Just what we needed for a couple of nights stay with friends. Lovely sized apartment with balcony for the lovely Manchester views. Car park just next to the hotel. Lovely staff who made such an effort to chat with us whenever we passed through reception. Have stayed a few times before would happily stay again.
Stayed 2 nights in Jul 2021

10/10 Excellent

Nicola

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
The location is excellent and we found the apartment itself was of a pretty good standard. It could do with some softening - perhaps some colour / put some joy into the apartments in some way? It was the service that let this place down on the whole. On arrival, we found the staff to be pretty rude and unhelpful. Be warned, there are lots of rules which is fine but we felt like we were being treated as criminals from the beginning with lots of things to sign, they wanted photo ID and signs in reception telling you what you shouldn’t do, threats of action etc. Not the welcome you would expect! I can’t remember anyone saying “have a nice stay.”Quite clearly they’ve had issues with parties and damage etc. The problem is that we are not those sort of people but were treated as so. I had a friend I wanted to visit for coffee but he was denied entry and they threatened to call security. It was a total overreaction. It was a really hot weekend and the apartment was stuffy. We had a direct view of the canal however also a direct view of a succession of people taking drugs on a bench. I would have complained but I felt at this point, no great love for the staff who would greet you not with hello, but with “room number?” On one occasion returning we were told that they didn’t have anyone in that apartment and were left on the doorstep. In summary, I wouldn’t stay again. We looked across the road and thought we would have had better service at the Premier Inn.
Stayed 2 nights in Jul 2021

10/10 Excellent

Martin

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Convenient for us. Easy check in. Would stay again.
Stayed 1 night in Jul 2021

8/10 Good

Jacqueline

Travelled with group
Liked: Cleanliness, room comfort
Weekend Away with friends
Great location for Northen Quarter, 5 mins walk from Piccadilly train St and paid off st parking just behind hotel. Staff were very helpful and friendly and the apartment and communal areas modern and spotlessly clean. We stayed in a 3 bed apartment, beds were super comfy and it was nicely furnished. The lounge was a little small and only had a 3 seater sofa with chair so not enough comfy seating for 6 of us but there were 6 dining chairs so not a big problem during our stay as we were out most of the time.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Booked with my friends to celebrate my 21st and I couldn’t fault it at all!! Very welcoming and polite staff. The rooms were set out really nice and had more than enough to accommodate our stay Great location not far from the city centre so we were able to walk to some bars but was also very easy enough to get a taxi
Stayed 2 nights in Jun 2021

10/10 Excellent

Bethany

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2021

6/10 Okay

Adam

Liked: Room comfort
Not an ‘exuctive’ room just average
Room was average, did not feel like an ‘executive’ room.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, and really helpful reception. Would certainly stay here again.
Stayed 1 night in Jun 2021

8/10 Good

Paul

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2021

8/10 Good

Ruth

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Anthony

Liked: Cleanliness, room comfort
Quality place
Great value, great staff room very clean and modern Deffo staying again!!
Stayed 2 nights in May 2021

10/10 Excellent

Daisy

Liked: Cleanliness, room comfort
Lovely hotel, very clean and spacious! Loved the balcony we got, and staff were very helpful :) would definitely stay here again!
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021

10/10 Excellent

Ruth

Liked: Cleanliness, room comfort
Amazing central stay
Brilliant accomodation. Access around bed very limited for 2nd person in room but quality of fitments and accessories faultless. Wish we were here for longer
Stayed 1 night in May 2021

10/10 Excellent

Oliver

Liked: Cleanliness, room comfort
Highly Recommended
Great location, friendly staff and great value. Perfect for a few days in Manchester, with a bit more room than a regular hotel.
Stayed 3 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with family
Avoid.
Very poor customer service. checked out one night early. No communication between members of team who worked there. Promised daily cleaning, did not happen, nappies overflowing from bin. Emailed several times to state parents would be helping with childcare as in bubble, lots of arguing. Still chasing an invoice and parking bill over 3 weeks after stay. Advised at the time would be emailed over immediately but there would be a long wait if I wanted to wait for it. Travel to Manchester for work at least 4 times a year, would never consider staying here again. Management rude.
Stayed 3 nights in Apr 2021

4/10 Poor

Samuel

Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay friendly staff very clean
Stayed 1 night in May 2021

6/10 Okay

Ricardo

Liked: Cleanliness, room comfort
Eventful check-in
I put my partner on the booking when I paid for the accommodation. Because I was running late she tired to check-in, this was a nightmare. I had to send an email with a copy of my driving licence, after that I had to send another email to confirm authorisation for her to check in, then after that she had to provide ID, they would not accept a credit card so she had to get a copy of her passport emailed across. After that, she got the 3rd degree of why we were staying there. The experience took an hr, never experienced this in all my years of staying in Manchester. Wont be staying there again, it is not worth the hassle.
Stayed 1 night in Apr 2021

6/10 Okay

Jithen

Business traveller
Not what we exoectwd.
Receptionist ajith and cleaning staff in general were good but on day of checkout we told we had to checkout 1 hr earlier. Not on website. Alot of constriction on side which can be noisey. Not cleaned often. Towels only changed every 3 days. It basic and costs more because of parking if you buainess ttaveller with meetings.
Stayed 2 nights in Feb 2021

10/10 Excellent

Peter

Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from ME on 4 Jan 2021
Thank you very much for your kind feedback. Appreciate it very much. Kind regards Reservations Team

10/10 Excellent

Alyssa

Liked: Cleanliness, room comfort
Ask for memory foam pillows
I highly recommend staying here! It's absolutely wonderful! The only downside was that the pillows seemed to be very hard. We didn't realize until the last day that we could have asked for memory foam pillows. You'll want to do this unless you like super firm pillows. They also didn't warn us of the construction going on around the hotel before check in. We were woken up every day by workers outside our apt at 7:30 am. Great stay though and will definitely be back!
Stayed 6 nights in Dec 2020
Response from ME on 19 Dec 2020
Thanks for the great review, we do try and ensure that the pillows are suitable for everyone, but can't win every time. The construction will be finishing in early 2021 and will only serve to improve the La Reserve experience for everyone. Have a great Christmas. La Reserve Aparthotel, Manchester.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, room comfort
The hotel was very clean and in a great location. Reception was very helpful and followed the guildlines due to covid. I would definitely recommend this hotel
Stayed 1 night in Nov 2020
Response from ME on 23 Nov 2020
Hi John, Thank you very much for taking the time to put a great review on behalf of your stay. We appreciate it very much. Look forward to seeing you again at La Reserve Kind regards Management & Staff at La Reserve

10/10 Excellent

matthew

Stayed 4 nights in Nov 2020
Response from ME on 23 Nov 2020
Hi Matthew, Thank you very much for taking the time to put a great review on behalf of La Reserve. We appreciate it very much. Look forward to seeing you again at La Reserve Kind regards Management & Staff at La Reserve

10/10 Excellent

Charlotte

Liked: Cleanliness, room comfort
Nice little break away!
There is building work going on but did not impact on our stay. Rooms are comfortable, spacious, cosy, modern!! Was perfect for me and my partner. The gentleman on the reception desk was wonderful. He was On in the morning 3/11. Usually we are rushed out and a quick goodbye! But he chatted to me and my partner and was super friendly. Will definitely return!! Great rooms and great facilities. Thank you
Stayed 1 night in Nov 2020
Response from ME on 12 Nov 2020
Thank you very much for your review and we hope to see you soon. Kind regards Reservations

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020
Response from ME on 12 Nov 2020
Thank you for your review and hope you will stay with us again.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Aniko

Liked: Cleanliness, room comfort
Fantastic value
The apartments are amazing. Really comfortable and sparkling clean.
Stayed 1 night in Aug 2020

10/10 Excellent

Megan

Stayed 1 night in Jul 2020

10/10 Excellent

Misbah

Liked: Cleanliness, room comfort
5/5 stay
Looked exactly like the pictures which is rare. Staff were so polite, any issues they were willing to help straight away. The hotel itself was only a few minute walk away from the town centre which was so convenient. I will definitely be returning here again.
Stayed 2 nights in Jul 2020

10/10 Excellent

Louise T., Doveridge

Liked: Cleanliness
Good
Amazing recommend to anybody
Stayed 3 nights in Mar 2020

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Fantastic apartment, very clean, modern and comfortable
Stayed 1 night in Mar 2020

8/10 Good

Hannah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment for a group of girl friends on a weekend break. The apartment was clean, had all the facilities we needed and was decorated nicely. Check in was simple, I thought the holding deposit was a bit overboard (£250 for one night's stay in a 3 bed) but overall great place to stay :D
Stayed 1 night in Mar 2020

6/10 Okay

Lianne

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Leanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent week in Manchester
Excellent stay with helpful staff. Apartment was well equipped and cleaned daily.
Stayed 1 night in Feb 2020

8/10 Good

Nina

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Feb 2020

4/10 Poor

Jamie

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
:-(
Always has been good on previous stays. This time we had dirty pillow case. Balloons left in the living room from the previous guests. I was aware of work being done at the hotel during our stay but in the morning we couldn’t open curtains as the work men were working at our window level.
Stayed 1 night in Feb 2020

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and condition of room was excellent as always. Can’t fault it! 5 stars from me
Stayed 1 night in Feb 2020