Dear James,Thank you for rating us with the best score and for adding some positive comments.We are delighted to hear that your found our facilities quiet & comfortable.We look forward to being part of your future trips to Manchester, we'll be ready to welcome you!Regards,Frederic DumontGeneral Manager

Dear Glenn,Thank you for taking the time to rate your recent stay.We are disappointed to have only received an average score and we'll be happy to further hear from you regarding the inconvenience you may have experienced.We'll be able to look into it and take all the needed actions to address the problems in order to prevent re-occurrences.Please feel free to contact us at your earliest convenience and we hope that we'll have the opportunity to welcoming you back for a more pleasant time.Regards,Frederic DumontGeneral Manager

Dear Nicola,Thank you for bringing to our attention your disappointment with your recent stay.I am truly sorry to hear that, on this occasion, you've experienced a shortfall in our cleanliness standard. Rest assured that our Head Housekeeper has already been informed so she can look into the matter further and take all needed actions with her Team to prevent re-occurrence.I apologise if you were unable to raise your concerns with a member of the Team on departure. Surely, they were busy dealing with other guests queries.Thanks again for your feedback which will certainly help us improve the quality of our facilities. We sincerely hope that you'll give us the chance to welcoming you back for a much more enjoyable time.Regards,Frederic DumontGeneral Manager

Dear Matthew,Many thanks for taking the time to post a detailed review about your recent 2 nights stay.We are happy to find out that your overall visit met your expectations as you found our Team friendly & helpful, our central location ideal and our facilities comfortable & in working order.We have noted your feedback about the cleanliness of your shower and you can be assured that our Head Housekeeper has already been made aware so she can take all needed actions to prevent re-occurrence.We are pleased to know that you'd happily return, we look forward to welcoming you back soon for another enjoyable time.Regards,Frederic DumontGeneral Manager

Dear Renaye,Thanks for scoring your recent stay.Your high rating must prove that you've enjoyed your visit overall and we look forward to seeing you back soon for another experience as pleasant as this latest one.Regards,Frederic DumontGeneral Manager

Dear Brian,Thank you for giving us some feedback about your recent visit.While we are pleased to know that your overall experience met your needs, we are sorry to hear about the issue you've encountered with your sink. Nonetheless, we are happy that our Team was able to fix it quickly which helps make your stay more positive.We hope that we'll have the chance to seeing you back in the future for an even more pleasant time.Regards,Frederic DumontGeneral Manager

Dear Bethan,Thank you for writing a positive review about your latest visit.We are very happy to hear that you've enjoyed your recent stay as you particularly found our Team friendly and helpful.We look forward to welcoming you back soon!Regards,Frederic DumontGeneral Manager

Dear Luke,Many thanks for your positive words regarding your latest visit.We are very pleased to find out that your stay met your needs as you found our facilities basic but clean and our Team friendly & helpful.We look forward to seeing you back in the future for an experience as enjoyable as this latest one.Regards,Frederic DumontGeneral Manager

Dear Brian,Thank you for sharing some feedback about your recent stay.While we are happy that you found our central location convenient and our Team kind, we are sorry to hear that our facilities didn't fully met your expectations. Nonetheless we are glad that this wasn't too much of an inconvenience to your overall visit and we hope that you'll give us the opportunity to welcoming you back for an even more pleasant time.Regards,Frederic DumontGeneral Manager

Dear Rebecca,Thank you very much for all your positive comments regarding your recent stay.We are so pleased to hear that your visit was a pleasant one as you particularly enjoy our central location and found our Team very helpful.We look forward to welcoming you back soon!Regards,Frederic DumontGeneral Manager

Dear Jordan,Thank you for sharing some positive feedback about your recent business stay with us.We are so thrilled to hear that your experience met your needs as you particularly enjoyed our central location. We are also pleased that you'd happily recommend us to future travellers and we look forward to having you back soon as 1 of our guests.Regards,Frederic DumontGeneral Manager

Dear Nobuka,Thank you for sharing some compliments about your recent stay.We are so pleased to hear that you enjoyed your experience as you found our Team nice and our facilities comfortable & quiet.We look forward to welcoming you back soon for more visits as pleasant as this latest one.Regards,Frederic DumontGeneral Manager

Dear Richard,Thank you very much for posting some positive feedback about your latest stay.We are delighted to hear that your short visit met your needs as you found our room comfortable and our Team welcoming.We look forward to being a part of your next trips to Manchester, we'll be ready to welcoming you back!Regards,Frederic DumontGeneral Manager

Dear Mike,Thank you for sharing your thoughts about your recent visit.While I am happy that you found your overall stay comfortable, I'm sorry to hear that your TV didn't work.Our Maintenance Engineer has been informed and the appropriate repair will be done as needed. We hope that this issue didn't have a major impact on your time with us and we look forward to having you back as 1 of our guests in the future for an even better experience.Regards,Frederic DumontGeneral Manager

Dear Ms Lee,Thank you for letting us know about your disappointment with the service you've received from the Night Team during your recent stay.Be assured that this is a very uncommon feedback as we constantly receive positive comments about our Staff.Please feel free to contact us and express further the issue you've encountered as it will help us dealing appropriately with the Team member concerned. We look forward to hearing from you and hope that you'll give us the opportunity to seeing you back in the future for a more pleasant experience.Regards,Frederic DumontGeneral Manager

Dear Terri-Ann,Thank you very much for sharing all those compliments following your recent stay, they are truly appreciated and will certainly give us all a boost!The Team and I are delighted to hear that your experience exceeded your expectations, particularly because of our central location which you found ideal for the purpose of your visit.We look forward to seeing you back soon when more gigs are happening at YES or other close by venues.Regards,Frederic DumontGeneral Manager

Dear Oko,Many thanks for posting a positive review following your recent stay although we are disappointed to have only been rated with an average score.Nonetheless, we are happy to hear that you found our central location convenient which made an overall good value for money experience.We look forward to seeing you back soon for more pleasant visits.Regards,Frederic DumontGeneral Manager

Hello,May thanks for rating your latest visit with a high score.We are so pleased to find out that your stay was a positive one and we look forward to welcoming you back soon for experiences as enjoyable as this recent one.Regards,Frederic DumontGeneral Manager

Dear Garry,Thank you for giving us some feedback about your recent visit.I am happy that your overall stay met your expectations, as you particularly appreciated our central location.I'm sorry if you felt that your experience wasn't value for money. Firstly note that Ibis hotels are classed as an Economy brand and consequently offer limited facilities.Also, our rates increase when major events are happening in Manchester. This is a common practice applied by most of the hotels in the city and we would still remain in line with our competition.Thanks again for your comments and we hope you'll give us the chance to seeing you back in the future for an even more pleasant time.Regards,Frederic DumontGeneral Manager

Hello,Many thanks for scoring us with the highest rating, this is truly appreciated!The Team and I are delighted to find out that your recent stay was an enjoyable one and we look forward to welcoming you back soon for more pleasant experiences with us.Regards,Frederic DumontGeneral Manager

Dear Richard,Thank you so much for giving us the highest rating following your latest visit.This score proves that your experience exceeded your expectations and that our offer is going to the right direction.We look forward to seeing you back again soon for more enjoyable stays.Regards,Frederic DumontGeneral Manager

Dear Kyle,Thank you for letting us know your thoughts about your recent visit.Although we are sad to have only been rated average, we are pleased that your overall stay still met your expectations and that our central location was ideal to explore Manchester.We hope that we'll have the opportunity to seeing you back in the future for an even more enjoyable time.Regards,Frederic DumontGeneral Manager

Dear Gavin,Thank you very much for sharing some thoughts about your fist stay in an Ibis hotel.The Team and I are pleased to hear that your overall experience met your expectations as you found our facilities up to your needs and our Buffet Breakfast tasty.We are glad that you'll happily visit another Ibis hotel in the future, we'll be ready to welcoming you back!Regards,Frederic DumontGeneral Manager

Dear Tracy,Many thanks for scoring your latest visit although we are disappointed to have only rating average.Please feel free to let us know further about the inconvenience you've encountered as we'll be able to take the needed actions to address the problems in order to prevent re-occurrences.We look forward to hearing from you and sincerely hope that we'll have the chance to welcoming you back in the future for a more enjoyable time.Regards,Frederic DumontGeneral Manager

Dear Jay,Thank you for giving a rating about your latest stay although we are sad to have only scored 4 out of 10.We are sorry if you experienced some issues during you visit but we would truly appreciate if you could give us further constructive feedback so we'll be able to take all the necessary actions to address the problems in order to avoid similar occurrences in the future.We look forward to hearing from you and sincerely hope that you'll give us another chance to welcoming you back for a hassle-free experience.Regards,Frederic DumontGeneral Manager

Dear Marilyn,Thanks for scoring your latest visit also we are very disappointed to have only received a very low rating.It will certainly help us if you could let us know further the issues you've encountered as we'll be able to act on it in order to prevent re-occurrences.We look forward to hearing from you and truly hope that you'll give us another opportunity to seeing you back in the future for a more pleasant time.Regards,Frederic DumontGeneral Manager

Dear Mark,Thanks for giving us a positive score following your recent stay.Your rating must prove that you've enjoyed your experience overall and we look forward to seeing you back soon for more pleasant visits.Regards,Frederic DumontGeneral Manager

Dear J,Thanks for rating your recent visit.We are disappointed to have only been scored average.Please feel free to let us know further about the issues you may have experienced during our stay so we'll be able to take the appropriate measures to address the problems in order to prevent re-occurrences.We hope that you'll give us the opportunity to welcoming you back soon for a more pleasant time.Regards,Frederic DumontGeneral Manager

Dear Annette,Thank you so much for scoring your recent stay with the highest rating, this is truly appreciated!The Team and I are thrilled to find out that you've enjoyed your visit and we look forward to welcoming you back soon for more pleasant experiences.Regards,Frederic DumontGeneral Manager

Dear Chelsea,Thank you for scoring your latest stay with a good rating.We are so pleased to find out that your visit met your expectations and we look forward to seeing you back soon for an experience as enjoyable as this latest one.Regards,Frederic DumontGeneral Manager

Dear Brianne,Thanks for scoring your recent visit although we are disappointed to have also been rated average.Please feel free to contact us and share the issues you may have encountered so we'll be able to act on it in order to prevent re-occurrences.We hope that we'll have the chance to seeing you back in the future for a more enjoyable time.Regards,Frederic DumontGeneral Manager

Dear Margaret,Many thanks for giving us a high score regarding your recent stay with us.The Team and I are so happy to find out that, according to your rating, you've experience was a pleasant one.We look forward to being part of your future trips to Manchester, we'll be ready to welcome you back!Regards,Frederic DumontGeneral Manager

Dear Nik,Thank you for letting us know about your disappointment with your latest visit.I'm sorry and sad to hear that, on this occasion, our facilities failed to meet your expectations and deliver our high standards upon which we pride ourselves.Please be assured that your comments regarding the cleanliness of your room and the lack of pressure of your shower have been discussed with our Head Housekeeper and Maintenance Engineer who will carry on their investigation and take all appropriate measures to address the problems in order to prevent re-occurrences.On a positive note, I'm happy that you found our service great on arrival.Thanks again for sharing your thoughts which will certainly help us improve the quality of our products. We sincerely hope that you'll give us another opportunity to welcoming you back for a more pleasant and hassle-free experience.Regards,Frederic DumontGeneral Manager

Dear Cory,Thank you for taking the time to express your disappointment with your recent stay.I'm sorry to hear that, on this occasion, you've experienced a shortfall in our cleanliness standard, in particular with your bed linen and towels especially after you've asked them to be changed.While I apologise for this issue, I'm surprised that you didn't raised it back to us during your 9 days visit. If you had done so, we would have acted on it immediately in order to make your stay much more comfortable.Meanwhile, rest assured that our Head Housekeeper has been informed so she can investigate the matter and take all the appropriate actions with her Team to prevent re-occurrence.Thanks again for sharing your concerns which are invaluable in our continuous effort to improve the quality of our products and services. We sincerely hope that you'll give us another chance to welcoming you back for a more pleasant and hassle-free time.Regards,Frederic DumontGeneral Manager

Dear Michelle,Thanks for rating your recent visit with the highest score which clearly prove that you've enjoyed your experience.We look forward to seeing you back soon for more pleasant stays.RegardsFrederic DumontGeneral Manager

Dear Ka Ying Li,Thank you for taking the time to let us know about your disappointment with your recent visit.I'm sorry to hear that the first room which was allocated to you wasn't to your satisfaction nor to our usual high standards. However, I'm glad that the we were able to move you to another accommodation which better fitted your needs and expectations.I would also like to apologise if you felt offended by the service you've received from the Team member who dealt with your complaint as it certainly wasn't her intention. Indeed, I have personally discussed your comments with the person concerned who do regularly received positive guests feedback about her great customer service. She was puzzled as you had specifically requested a quiet room on a higher floor and she knew that, by moving you, you'd be allocated on a 1st floor which consequently meant noisier as you've experienced during the night.As well, you've mentioned that someone entered your room to switch your Air Con off but, after checking the CCTV, we didn't notice anyone accessing your room. It must have switched itself off when reaching a certain temperature.Thanks again for raising your concerns which are invaluable in our continuous effort to improve the quality of our products and services. We truly hope that you'll give us the opportunity to welcoming you back and better serve you in the future.Regards,Frederic DumontGeneral Manager

Dear Beth,Many thanks for giving us the best rating following your latest stay. We are so pleased to find out that your visit was a positive one and we look forward to welcoming you back soon for more enjoyable time.Regards,Frederic DumontGeneral Manager

Dear Susan,Thank you so much for all your positive comments which are truly appreciated!I am thrilled to hear that you found our overall experience to be great value for money and that you particularly enjoy our friendly & helpful Team.We look forward to having you back as 1 of our guests during your next trips to Manchester.Regards,Frederic DumontGeneral Manager

Dear James,Thank you very much for rating your recent stay with the highest score, this is truly appreciated and will surely give the Team a boost!We look forward to seeing you back soon for more enjoyable visits.Regards,Frederic DumontGeneral Manager

Many thanks for giving us the best rating following your latest visit.The Team and I are delighted to find out that you enjoyed your stay and we look forward to having you back soon as 1 of our guests for more pleasant time with us.Regards,Frederic DumontGeneral Manager

Dear Andriana,Thank you for rating your latest stay although we are sad to have only scored average.Please feel free to get in touch with us and let us know about any disappointment you may have encountered as we'll be able to take appropriate actions to avoid similar occurrences in the future.We look forward to hearing from you and hope that you'll give us the chance to welcoming you back for a more enjoyable visit.Regards,Frederic DumontGeneral Manager

Dear Luis,Thanks for your feedback following your recent stay.We are happy to find out that your overall visit was a positive one and that you particularly benefited from our ideal location in between Manchester city centre and the University.We hope we have become you hotel of choice when travelling to Manchester, the Team and I will be ready to welcome you back!Regards,Frederic DumontGeneral Manager

Dear Ruth,Many thanks for taking the time to give us some thoughts about your recent stay and for rating us the highest score, this is truly appreciated!The Team and I are so pleased to find out that your experience met your expectations as you found our central location ideal, our facilities u to your needs.I'm glad you understand that, because of our situation in Manchester city centre, external noise can be expected especially if the window is left open. May I mention that some of our accommodations are facing the back of our hotel and tend to be quieter but, as their availability is limited, we would suggest guests to ask for those prior to arrival so they can be pre-allocated.I'm sorry if your pillows felt too flat to your liking. Extras can be requested anytime at Reception.Thank you again for sharing your feedback which will certainly help future travellers. We look forward to welcoming you back soon for a visit as enjoyable as this latest one.Regards,Frederic DumontGeneral Manager

Dear Ian,Thank you for giving us some positive comments following your recent stay.We are happy to hear that your overall visit was a pleasant one as you found your room and bathroom comfortable.Regarding extra pillows, while we provide 2 as per Ibis standard, note that more can be requested at Reception anytime.I'm sorry of you found our Buffet Breakfast limited although I'm glad it still met your needs.Thanks again for your feedback and we look forward to seeing you back soon for an even more enjoyable time.Regards,Frederic DumontGeneral Manager

Dear Christian,Many thanks for scoring your latest stay with a high rating.We are happy to find out that your experience was positive overall and we look forward to seeing you back soon for more enjoyable visits.Regards,Frederic DumontGeneral Manager

Dear Spiro,Thanks for rating your recent visit although we are disappointed to have only been scored average.Please feel free to let us know further about the issues you may have encountered as it will help us improve the quality of our facilities.We still hope that you'll give us the opportunity to seeing you back in the future for a more pleasant experience.Regards,Frederic DumontGeneral Manager

Dear Diogenes,Thanks for rating your recent visit although we are disappointed to have only scored average.Please feel free to contact us and express the points of your dissatisfaction so we'll be able to work on it in order to prevent re-occurrences.We still hope that we'll have the chance to welcoming you back for an even more enjoyable experience.Regards,Frederic DumontGeneral Manager

Dear Daniel,Thank you so much for sharing some positive feedback following your recent stay, your compliments are truly appreciated!The Team and I are delighted to hear that you found your experience to be great value for money thanks to our comfortable facilities.We look forward to welcoming you back soon for a visit as pleasant as this latest one.Regards,Frederic DumontGeneral Manager

Dear Martha,Thank you for sharing your thoughts about your latest stay.I'm sorry to hear that, on this occasion, you found our facilities below your expectations and our Team unfriendly.I was surprised by this 2nd point as we regularly receive positive guest feedback about our great customer service so I sincerely apologise if it didn't felt that way to you.Thanks again for letting us know your concerns as this will definitely help us in our constant effort to imrpove the quality of our products and services. We truly hope that you'll give us another chance to welcome you back and better serve you in the future.Frederic DumontGeneral Manager