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Reviews of Hilton Manchester Deansgate

4 out of 5
Hilton Manchester Deansgate
303 Deansgate, Manchester, England

Reviews

8.2

Very good

Rating 10 - Excellent. 455 out of 1002 reviews" "
Rating 8 - Good. 288 out of 1002 reviews" "
Rating 6 - Okay. 131 out of 1002 reviews" "
Rating 4 - Poor. 70 out of 1002 reviews" "
Rating 2 - Terrible. 58 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Osayi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location,Nice hotel customer services was spot on. Will be back
Stayed 2 nights in Apr 2024

2/10 Terrible

Daniel

Stayed 2 nights in Mar 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Great room, facilities, nearby parking and great location within the city. Will recommend and stay again. Thank you.
Stayed 1 night in Mar 2024

10/10 Excellent

Maureen, Carlisle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leisure facilities add that extra bit of luxury to a city visit and the on site parking is a bonus. All the staff particularly the concierge were extremely helpful and friendly. I would definitely stay here again for future visits.
Stayed 2 nights in Mar 2024

6/10 Okay

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was a very considerable cost for one night and so expected perfection, we found our room to be tired and so did my family who had a room on another floor. The lighting was so low even with my glasses on I had trouble focusing. Definitely needed brighter lighting. Breakfast was very nice but again I felt I couldn’t see the cereal, nuts etc the lighting was too subdued. Most hotels of a certain standard at least serve pots of tea/coffee to your table. This is not a budget hotel, I felt for the cost improvement could be made. Staff were friendly and polite.
Stayed 1 night in Mar 2024

10/10 Excellent

elaine, Cartmel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Deansgate. Parking easy, across from the hotel. Would recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

John, Abingdon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Adam

Stayed 2 nights in Feb 2024

10/10 Excellent

Jack

Stayed 1 night in Feb 2024

10/10 Excellent

Lukas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've given 5star overall rating, so won't go into great detail about the positives. However, there was one thing that rubbed me the wrong way was a security guard meeting you and asking to show a pass when you come back late at night. At a five star hotel this should be handled a more sofisticated way.
Stayed 2 nights in Feb 2024

4/10 Poor

tony

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Can't really fault the room. Spacious, clean, nice view for what was a lovely weekend stay. My only complaint is we were told before arrival we would get a discount if we used the NCP Great Northern car park. Upon checking out, we were told that wasn't possible and we ended up paying full whack. Had we known, we would have used a different (cheaper) car park. Ended the weekend on a slightly sour note.
Stayed 2 nights in Feb 2024

6/10 Okay

Jason

Travelled with partner
Liked: Staff & service
Had a nice stay all in all but the hotel room was looking a little tired, stains on carpet and chairs and furniture and woodwork looked a little battered. Also no teabags supplied in room, only supplied one toilet roll, and the shower gel was empty. Breakfast was excellent and enjoyed our visit to Cloud23 Bar. Could not fault the stay aside from the condition of the room.
Stayed 1 night in Jan 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room with amazing views of the city and excellent room service
Stayed 1 night in Jan 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast is perfect. The view of the hotel is breathtaking. It is very close to the city centre, and there's a discount for parking at the NCP car park nearby. It's a very comfortable stay.
Stayed 4 nights in Jan 2024

10/10 Excellent

Mahdi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

ian

Stayed 1 night in Jan 2024

2/10 Terrible

Karen

Stayed 1 night in Jan 2024

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice relaxing stay!
All the staff were lovely, especially the lady working in the club lounge on Thursday night and the guy that checked us in! The room was clean and had an amazing view. We enjoyed having complimentary drinks and snacks in the club lounge. The hot tub was really nice and all the facilities were clean. It’s in a great location, close to the car park, bars and restaurants.
Stayed 1 night in Jan 2024

10/10 Excellent

Bogdan

Stayed 2 nights in Dec 2023

4/10 Poor

Katie

Liked: Cleanliness
Disliked: Property conditions & facilities
Great views but that is all
Lovely views over the city but that is where it starts and ends in terms of any wow factor. The hotel is tired and dreary and in need of a huge refurb, we were given room 1111 which was tired and worn, stained carpets, chunks out of the furniture, marked and chipped desk, really not what you expect for the Hilton in Manchester City centre. My partner went down to reception and asked for a room change, the receptionist was helpful and happy to move us, explaining the hotel hasn’t had a refurbishment in over 15 years. The price of £151 a night doesn’t really reflect that. We have stayed in hotels across the country for much less with nicer rooms and facilities in city centres. Our new room on the 16th floor was a slight upgrade but executive suite is a stretch, the same old tired furniture and stained carpets, and wires hanging out of the fridge. A nicer view and bigger bed but not much else going for it. We got ready nevertheless determined to enjoy the break, we decided to visit Cloud 23, the host seemed very particular about not seating people near the window despite there being plenty of space, stating he was closing off the area (this didn’t happen) we got a really nice waiter who let us move when another couple left and we got to enjoy the views with a lovely drink, service was a little slow, we would have spent more if we got the chance. In the morning we opted not to use the pool facilities and instead checked out to go for breakfast in the city.
Desk
Desk
Desk
Stayed 1 night in Dec 2023

10/10 Excellent

Zheng

Stayed 2 nights in Dec 2023

10/10 Excellent

David

Stayed 1 night in Dec 2023

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient. Walk to the points of interest in city center. Breakfast at Podium is excellent. Cloud23 (Sky Bar) is also worth going for afternoon tea or cocktails.
Stayed 1 night in Dec 2023

2/10 Terrible

Mark

Stayed 1 night in Dec 2023

2/10 Terrible

Ashley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The fire alarm went off at 2am. And the property had internet issues and charged my credit card in addition to my expedia purchase. Upon checkout, they said they would refund it- they still havent. Overall, terrible, unrestful experience.
Stayed 1 night in Dec 2023

8/10 Good

Neelam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

James

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was a nightmare. Room not ready - so had to wait in the reception area for over an hour. When I finally lost patience, they gave me a different room which was ready - they could have done this at the start? Not sure what they were doing to be honest.
Stayed 1 night in Dec 2023

4/10 Poor

Joy

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had already paid for this when booked on line. Took payment again at reception!! Fire alarm at 2am in the morning. Not a good experience

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Everyone was very helpful and friendly in the hotel. Great location and conveniently placed only 5 minutes from Deansgate station. Beautiful Christmas decor and excellent service in Cloud23
Stayed 2 nights in Dec 2023

8/10 Good

Michael

Liked: Cleanliness
Executive lounge you need coats because it's so cold.
Stayed 2 nights in Dec 2023

6/10 Okay

abayomi

Travelled with partner
All the necessary they promised me wasn’t in place.
Stayed 2 nights in Dec 2023

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Lianne

Stayed 1 night in Nov 2023

6/10 Okay

Richard James

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Customer service was good but the maintenance man was unable to fix the extractor fan in the bathroom which led to the whole room steaming up
Stayed 3 nights in Nov 2023

4/10 Poor

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

KEITH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Tina

Stayed 2 nights in Oct 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Katharine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the city
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Room furniture and carpet pretty shabby. Bed too hard for my liking. Bathroom excellent. View good and had lovely time at Cloud 23.
Stayed 1 night in Sep 2023

10/10 Excellent

Shazad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

P

Stayed 1 night in Sep 2023

8/10 Good

Simon

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
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Stayed 3 nights in Aug 2023