Bar (on property)

Reviews of Crowne Plaza Manchester Airport, an IHG Hotel

4 out of 5
Crowne Plaza Manchester Airport, an IHG Hotel
Ringway Road, Manchester Airport, Manchester, England

Reviews

8.2

Very good

Rating 10 - Excellent. 405 out of 1006 reviews" "
Rating 8 - Good. 392 out of 1006 reviews" "
Rating 6 - Okay. 135 out of 1006 reviews" "
Rating 4 - Poor. 49 out of 1006 reviews" "
Rating 2 - Terrible. 25 out of 1006 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, room doors felt like you were entering a college dorm or hospital, but the actual rooms themselves were nice.
Stayed 3 nights in Mar 2024
Response from Charlie on 28 Mar 2024
Thank you Michele for the great feedback. We will check the door closing system of the room as well.

8/10 Good

Merryn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and amenities were great. The food I got for room service could have been better but overall a lovely stay
Stayed 1 night in Mar 2024
Response from Charlie on 26 Mar 2024
Thank you for sharing your experience with us, we really do appreciate it.We hope to see you again soon.

2/10 Terrible

Samuel

Disliked: Staff & service
Arrived and despite paying for my room 2 weeks earlier, I got told they had overbooked at check in and they moved me to a different Hotel at midnight, horrendous service
Stayed 1 night in Mar 2024
Response from Charlie on 28 Mar 2024
Hi Samuel, Please accept our sincere apologies for the inconvenience caused.

10/10 Excellent

Justine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food in The Grill was fabulous. Very helpful staff.
Stayed 1 night in Mar 2024
Response from Charlie on 26 Mar 2024
We very much appreciate such excellent feedback from our valued guests such as yourself!

6/10 Okay

Andrew

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The decor needs an update urgently, especially the corridors. When I was checking out there were carpet fitters coming in, so this may be resolved soon. The heating / air con in my room wasn't working. I was provided with a small oil heater which didn't do much but it was provided very quickly. For my inconvenience I was offered a free Starbucks coffee. Woohoo! The staff were really good so that's a definite plus.
Stayed 1 night in Feb 2024
Response from Charlie on 28 Mar 2024
Thank you for the feedback, Andrew

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food choice was excellent and reasonably priced. My room on the ground floor had just been recently refurbished and was very clean .
Stayed 1 night in Jan 2024
Response from Edward on 13 Feb 2024
Thank you for taking the time to share your experience with us. We are glad to note that you enjoyed the stay!Kind Regards, CP Hotel Team

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly
Stayed 1 night in Jan 2024
Response from Edward on 13 Feb 2024
Hi SusanThanks kindly for the positive review and we will be sure recognise the achievement of the team.Kind Regards, CP Hotel Team

10/10 Excellent

Peter

Stayed 1 night in Jan 2024
Response from Edward on 13 Feb 2024
Hi PeterThank you for sharing your great review regarding your recent stay with us. Kind Regards, CP Hotel Team

10/10 Excellent

andrew

Stayed 1 night in Jan 2024
Response from Edward on 13 Feb 2024
Dear AndrewWe appreciate the positive feedback! We hope to welcome you back to our hotel in the future.Kind Regards, CP Hotel Team

10/10 Excellent

Thomas Jay

Stayed 2 nights in Aug 2019

2/10 Terrible

Karen

Disliked: Property conditions & facilities, room comfort
I was very short stay 5 hrs, the room was clean but noise from water system constant, a green light maybe notifying the emergent light was charging made the room very light. As I was short stay for 0230 start didn’t request a room change. Upon checking in the manager I presume was assisting the receptionist who May have been new. Did not help with an issue on my points with membership number and advised that I contact website.
Stayed 1 night in May 2021
Response from Guest Relations on 19 Jun 2021
Dear Karen Thank you for taking the time to share your experience with us. We are truly sorry that we have not met your expectations on this visit. We hope that we may have the opportunity to exceed your expectations next time. Kind regards

6/10 Okay

sherralee

Not impressed
The parking cost £45 for 24 hours as there was no signs to say we could pay at reception if we were staying in the hotel for £15. I was told I could not get a refund as the car park was not managed by the hotel. Als the corridor on the floor I stayed on smelled of marajhana, when I pointed this out to the receptionist I was ignored
Stayed 1 night in May 2021
Response from Guest Relations on 19 Jun 2021
Dear Sherralee Thank you for taking the time to share your experience with us. We are truly sorry that we have not met your expectations on this visit. We hope that we may have the opportunity to exceed your expectations next time. Kind regards

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities
They need to improve bathrooms condition . Lighting some not working
Stayed 1 night in May 2021
Response from Guest Relations on 19 Jun 2021
Thank you for taking the time to share your experience with us. We are truly sorry that we have not met your expectations on this visit. We hope that we may have the opportunity to exceed your expectations next time. Kind regards,

2/10 Terrible

Javed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never will stay again i daint turn up rang up n canceld still tooke money out bank
Stayed 1 night in May 2021
Response from Guest Relations on 11 May 2021
Dear Javed Thank you for taking the time to share your experience with us. Kind regards

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
I won't give it 4 star hotel
Stayed 1 night in May 2021
Response from Guest Relations on 11 May 2021
Good Day Thank you for taking the time to share your experience with us. We are truly sorry that we have not met your expectations on this visit. We hope that we may have the opportunity to exceed your expectations next time. Kind regards, Guest Relations

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021
Response from Guest Relations on 11 May 2021
Thank you for your review of your recent stay.

6/10 Okay

shelley

Stayed 1 night in Apr 2021
Response from Guest Relations on 11 May 2021
Thank you for your review of your recent stay.

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Guest Relations on 4 Apr 2021
Thank you for sharing your experience with us, we really do appreciate it. We hope to see you again soon. Kind regards

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Guest Relations on 29 Mar 2021
Thank you for sharing your experience with us, we really do appreciate it.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The corridors were cold but the room was damp and never got warm. Had to get on bed just to stop shivering. Blow heater hary let pit any warmth. Traumatised!!!!
Stayed 1 night in Mar 2021
Response from Edward K on 10 Mar 2021
Thank you for taking the time to share your experience with us. We are truly sorry that we have not met your expectations on this visit. We hope that we may have the opportunity to exceed your expectations next time. Kind regards, Guest Relations

8/10 Good

Maurizio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walk to airport
Good value for money walking distance from airport
Stayed 1 night in Dec 2020
Response from GR on 21 Feb 2021
Thank you for sharing your positive experience with us, we really do appreciate it. We hope to see you again soon. Kind regards, Guest Relations

8/10 Good

Caoimhin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
I had the impression that the hotel was understaffed due to it operation at a reduced capacity. Nevertheless, the staff who are there were efficient and very friendly. No issues at all and I’d stay again, hopefully next time there will be more dining options (pandemic dependent)
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
I didn't stay long to explore the amenities; it was clean and comfortable, though, and this matters the most.
Stayed 1 night in Dec 2020

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

2/10 Terrible

Nicholas

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Freezing cold room
Freezing room, avoid this hotel as their cost cutting is frankly getting ridiculous. They only turn on the heating when guests arrive and mine did not work at all
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2020

8/10 Good

Julian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight sray
Checked into the Crowne Plaza for an overnight stay prior to my flight the following morning. The room was spacious, comfortable and very clean. The bed was enormous and extremely comfortable and so had a good and restful sleep.
Stayed 1 night in Nov 2020

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tremendous Staff.. ;o)
Considering the current situation, the few staff left were amazing, extremely helpful and very polite.
Stayed 1 night in Oct 2020

6/10 Okay

E C

Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

Andrew

Business traveller
Overpriced an Dated
Overall.. stayed in better
Stayed 1 night in Sep 2020

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good service and friendly attentive staff.
Stayed 1 night in Sep 2020

8/10 Good

Peter

Liked: Cleanliness, staff & service
One night stay
We enjoyed our stay despite the COVID restrictions. The room was a little tired looking but was very clean . The bathroom had a powerful shower. The bed was comfortable but the pillows were lumpy. The staff were excellent and the restricted food offerings were more than satisfactory. We would stay there again.
Stayed 1 night in Sep 2020

4/10 Poor

Ged, Liverpool

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were only at the hotel for about 6 hrs as ours was an early flight. There was no signal on the tv, the shower was cold, tissue box fell off the wall every time we touched it and the website offered a free shuttle to the terminal but there wasn’t one. Other than these reasons all was ok but we won’t be booking there again.
Stayed 1 night in Aug 2020

2/10 Terrible

Sandra

Liked: Cleanliness
Disliked: Staff & service
Check in took time! The worst was early hours of morning woke to fire alarm got dressed but people sat fire escape internal stairs from all levels NO STAFF MOVING THEM HAD TO PUSH THROUGH THEM AND OTHER WORRIED GUESTS DID SAME chaos in foyer -NO STAFF FIRE MARSHALLS DIRECTING GUESTS OUTSIDE.Guests mingling in foyer and outside front door. Fire service arrived. Eventually let back to rooms. Whole feeling of choas ensued foyer and other staff not working as acteam for Guests and their safety
Stayed 1 night in Feb 2020

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Robert

Business traveller
Liked: Staff & service
Stayed 2 nights in Mar 2020

8/10 Good

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Hanshen

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay there many times when I was in a job. But now retired and only get to Manchester once or twice a year. Overall this is the best hotel at Manchester Airport.
Stayed 1 night in Mar 2020
Response from Guest Relations on 20 Mar 2020
Thank you for sharing your positive experiences with us, we really do appreciate it. We hope to see you again. Kind regards, Guest Relations

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Stayed 1 night in Mar 2020
Response from Guest Relations on 20 Mar 2020
Dear Lynn, Thank you for your amazing review of your recent stay. We hope you choose to stay with us again, Kind Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Guest Relations on 20 Mar 2020
Thank you for your great review, Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Guest Relations on 20 Mar 2020
Thank you for your great review, Kind Regards

10/10 Excellent

Des

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. All our needs completely catered for.
Stayed 1 night in Mar 2020
Response from Guest Relations on 20 Mar 2020
Dear Des Thank you for your great review, we hope to serve you in the future! Kind Regards

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty bathroom including towels room too small Good good
Stayed 1 night in Mar 2020
Response from Guest Relations on 20 Mar 2020
Thank you for sharing your comments with us regarding your recent stay. We do apologise for not meeting your expectations. We will use your comments to improve on our overall hotel operations. Kind Regards

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stopover
Great breakfast best I’ve had in any hotel . Room was comfortable but a bit small . Staff was very nice and friendly and shuttle bus very prompt . Would recommend and would stay again 👌
Stayed 1 night in Mar 2020
Response from Guest Relations on 20 Mar 2020
Good Day Paul Thank you for sharing your positive experience with us, we are particularly glad that our staff were friendly and courteous during your stay! Kind Regards