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Reviews of Broadfield Park Hotel

4 out of 5
Broadfield Park Hotel
Sparrow Hill, Rochdale, England

Reviews

6.8
Rating 10 - Excellent. 61 out of 326 reviews" "
Rating 8 - Good. 117 out of 326 reviews" "
Rating 6 - Okay. 64 out of 326 reviews" "
Rating 4 - Poor. 51 out of 326 reviews" "
Rating 2 - Terrible. 33 out of 326 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Hayley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The less said the better. Hostel would be a compliment, no hot water, terrible smell of dampness, used as a homeless shelter through covid. Thankfully Hotels.com moved me into a nicer hotel - complimentary for the second night. Do not book here if on a business trip.
Stayed 2 nights in Jul 2021
Response from Operations Manager on 6 Sept 2021
Thank you for your valuable feedback and we are sorry for the inconvenience caused. We are a new management and recently took over the property. Currently we are busy renovating our property and doing our possible to make the hotel to be at the best. We can offer you a 25% discount on your next stay and will surely make sure you have a comfortable stay in our hotel. Thanks & Regards Operations Manager

8/10 Good

Zoe

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Just ok.
It was ok. The bar was questionable, but the bed was comfortable. Generally not too noisy we had room in our standard double to put our travel cot up.
Stayed 1 night in Aug 2021
Response from Mo on 29 Aug 2021
Dear Zoe, Thank you for your review. We just took over this property and are doing the renovation works step by step. We are in the process of upgrading this hotel into a four star standard and the plans are already started. This is why our bar still limited. kind regards.

2/10 Terrible

Daryl

Stayed 1 night in Aug 2021
Response from Operations Manager on 9 Oct 2021
Thank you for the valuable feedback. We apologise for any inconvenience caused during your stay. We will do our best possible to ensure that you have a pleasant and comfortable stay next time.

2/10 Terrible

Ben

Business traveller
Disliked: Staff & service, property conditions & facilities
They had double booked my room, so after 30 minutes of waiting around they checked me in and had to turn the other people away. My room looked nothing like the pictures, cracked bathroom tiles, shower that doesn’t get warm and all round dated
Stayed 1 night in Aug 2021
Response from Mo on 29 Aug 2021
Dear Ben, Thank you for your review. First of all please accept our sincere apologies for the inconvenience caused. We just took over this property and are doing the renovation works step by step. On behalf of the team and the management, please accept my apologies. We are in the process of upgrading this hotel into a four star standard and the plans are already started. As a sincere token of apology, I would like to offer you a 15% off your next stay at our hotel once the refurbishment is completed. I do hope that you would give us a second chance to show our true level of service. kind regards.

10/10 Excellent

Y

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Mo on 27 Jul 2021
Dear Y, Thank you for staying with us and for your feedback. Regards

2/10 Terrible

Mark

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great staff . Hotel needs attention.
Staff were doing their best but the hotel need some TLC and money spent to get it up to standard. Not the worst place but the previous write ups are obvious outdated and their haydays are in the past. Without the staff Luke and Carl i would not have stayed an extra night. They were the hotel. Carls food was spot on great. Lukes attention was also great. Hotel itself not so. Motel stroke canteen but potential is there ,just needs a lot of attention.
Stayed 2 nights in Jul 2021
Response from Mo on 27 Jul 2021
Dear Mark, Thank you for your review. First of all please accept our sincere apologies for the inconvenience caused. We just took over this property and are doing the renovation works step by step. On behalf of the team and the management, please accept my apologies. We are in the process of upgrading this hotel into a four star standard and the plans are already started. As a sincere token of apology, I would like to offer you a 25% off your next stay at our hotel once the refurbishment is completed. I do hope that you would give us a second chance to show our true level of service. kind regards. Mohamed

6/10 Okay

Richard

Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Great location but hotel is dated
Mattress very lumpy, TV channels didn’t work, no TV remote in the room. Great location but the hotel feels unloved…
Stayed 1 night in Jun 2021
Response from Ro on 29 Jun 2021
Good morning, Thank you for your feedback. We are sorry to hear that your stay with us was not up to your expectation. We are pleased to inform you that our hotel is under massive refurbishment and all bedrooms and common areas are scheduled to upgrade to the highest standard. Our refurbishment will be completed in few months. We request you to book with us in the nearest future, so that we can offer you the best service. Once again apologies for the inconvenience caused.

10/10 Excellent

Nick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Great location . Easy walking distance to town centre and amenities. Quiet and relaxing atmosphere, really friendly staff and great breakfast too
Stayed 2 nights in Jun 2021
Response from Operations Manager on 19 Jun 2021
Hi Nick, Thank you for your lovely feedback and comments about our hotel. I am extremely happy to hear you enjoyed your stay and hope to see you again in the near future. Thanks.

4/10 Poor

Michael

Business traveller
Stayed 2 nights in Jun 2021
Response from Operations Manager on 15 Jun 2021
Hi Michael, Sorry to see the low scores, we would very much appreciated any further feedback on how we could improve.

10/10 Excellent

Karo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Riyas on 5 Jun 2021
Thank you for your feedback. We look forward to welcoming you in the near future.

10/10 Excellent

J L

Liked: Cleanliness, staff & service, room comfort
Easy to find near our destination staff helpful reception and bar area good rooms clean and comfy
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the view of the park. Good size of room clean and comfortable. Comfy bed plenty of tea and coffee etc. Water nice and hot for a bath or shower but it does need a new shower head.
Stayed 4 nights in Jan 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floor boards up on first floor landing , rude staff wanted payment before I left the reception desk, no lift, breakfast unedible,
Stayed 1 night in Jan 2020

2/10 Terrible

Christopher

Travelled with family
Disliked: Property conditions & facilities, room comfort
One night stay.
Let's start with, this is the modern day and the kids wanted WiFi to watch their programmes. WiFi was not working all weekend. The downstairs bar area toilets had broken cubicle door locks and one of the toilets didn't even flush. The water pressure in the shower and bath was garbage on 201. There was no plug for the bath and I had to ask for one. Great when you have a toddler who won't stay put. The food want brilliant, deep fried mushrooms, who does that? No kids menu but they did get my youngest what he wanted but no price was given. Considering they sell to attract families, there was nothing for the kids to do. The windows in the room were sealed shut so I couldn't open them for air. They've attempted to make an effort downstairs with the decor but the rooms and service need a massive overhaul. And do something for the little ones.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with pleasant and helpful staff. Comfy bed and good fresh breakfast
Stayed 1 night in Dec 2019

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly overnight stay
Met with a friendly smile and intro to hotel. Directed to restaurant in hotel where we were only people in. Food was of pleasant standard and rooms were of a standard I had expected.
Stayed 1 night in Dec 2019

10/10 Excellent

Corey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On arriving staff were courtious and helpful, room was immaculately clean and very decent sized, all in all enjoyed stay
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Dec 2019

4/10 Poor

PF

Travelled with group
Disliked: Staff & service
Rochdale's a nice town but this hotel was not,
I would not stay here again, some of the staff were rude and not very helpful, their door swipe system was not working so a member of staff had to escort you to the room to let you in, At breakfast you were hurried to vacate your table as there was a queue and the area was not big enough to cater for the guests. The whole place did not give off any good vibes.
Stayed 1 night in Dec 2019

4/10 Poor

Marc

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Nigel

Business traveller
Disliked: Staff & service, room comfort
Cold one......
Ended up in Bridle suite but it was a good job my bride wasnt with me as the room was freezing especially the bathroom. Asked for a heater but got an extra duvet. At least the bed was comfy..........
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Central Heating not working, staff tried hard to make the best of a bad situatuation
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
No heating absolutely freezing receptionist lady was fabulous great customer service
Stayed 1 night in Dec 2019

2/10 Terrible

Linda

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Turned up at 10.30pm to find no heating, no hot water and the room keys didn't work. Staff tried their best but we had a terrible first night. Situation got no better for the second night and we ended up checking out and going home to the Isle of Wight a 250 trip over night. Really not happy with this hotel.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately the heating had broken down the day we arrived however we could not fault anything else. To compensate for the lack of heating we were not charged for our stay which was a lovely gesture.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great, rooms fine, breakfast o.k. access to rooms??
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
The electronic door locks didn't work so I couldn't get into my room without one of the staff. The room was small and hot.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

8/10 Good

D

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

M. Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and helpful staff
Stayed 2 nights in Nov 2019

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ok but not 4 star
The bed had a hard lump across the centre and the room was a bit tired . However the staff are very friendly and always willing to help.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful. So nice not to have staff trained to within an inch of their lives in hospitality. Personable and friendly.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Door into room did not work the staffs attitute to this was poor
Stayed 1 night in Oct 2019

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Kay

Liked: Cleanliness, staff & service, room comfort
Nice room, could have been better!
Bed extremely comfortable but a few things could be better!! The plug was too small for the bath, one of the plug sockets didn’t work, the doors are a pain to open as the key cards need a little jiggle before they open. The door didn’t close properly and you had to use the key card on the way out before it would shut properly.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

4/10 Poor

abid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad hotel
family rooms are on second floor and no lift and even sower is broken , dirty carpets with bad smell
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ok for quick stop-over
Attractive old building in a nice park location. Friendly staff. Comfy bed, but bathroom could was a bit disappointing and could do with updating.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
You are doing false advertising iuderstood i booked the bridal suite ended up with a double room no kingsize bed
Stayed 1 night in Sep 2019

10/10 Excellent

Anton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the welcome off the receptionist, beds was really comfy and the room was nice.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Cindi

Stayed 1 night in Sep 2019