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Reviews of Quality Hotel Manaus

3.5 out of 5
Quality Hotel Manaus
Avenida Mario Ypiranga, 1090, Manaus, Amazonas

Reviews

8.0

Very good

Rating 10 - Excellent. 131 out of 359 reviews" "
Rating 8 - Good. 143 out of 359 reviews" "
Rating 6 - Okay. 47 out of 359 reviews" "
Rating 4 - Poor. 17 out of 359 reviews" "
Rating 2 - Terrible. 21 out of 359 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Kazunori

Travelled with group
Comfortable bed, good breakfast. Next to Manaura Shopping center where you can have good food and Carrefour Super market to buy water and snacks.
Stayed 2 nights in Mar 2024

6/10 Okay

Juan, Houston

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024

2/10 Terrible

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prostitution rings
I have stayed here before and been satisfied. I will not stay here again. The management allows an ESCORT SERVICE to operate openly in the lobby and on the grounds. It is plainly obvious what is going on. An ESCORT SERVICE. People can do what they want but I bring church groups into the hotel. The activity is going to happen anyway, I know. However, it does not have to happen in the face of everyone.
Stayed 1 night in Dec 2023

2/10 Terrible

paulo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

cleber

Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2023

8/10 Good

MARCO, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most troubled issue was the noise during the night. Guests slamming doors and talking very loud in the corridor
Stayed 1 night in Sep 2023

4/10 Poor

Roy

Travelled with family
Disliked: Amenities, property conditions & facilities
Rooms feel like a sauna. AC hardly works. Bugs in room. Breakfast was good.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Property conditions & facilities
Very friendly and helpful staff. Restaurant service was slow.
Stayed 1 night in Mar 2023

10/10 Excellent

Ezria

Stayed 1 night in Mar 2023

4/10 Poor

Thiago

Stayed 1 night in Mar 2023

10/10 Excellent

Warren

Stayed 1 night in Jan 2023

10/10 Excellent

DONALD

Stayed 1 night in Jan 2023

6/10 Okay

MIKE

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Bar and restaurant service were not good at all

10/10 Excellent

Casey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Brazil

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property and can vouch for all the high marks i gave it. Having the fabulous Manuara mall and Carrefour (think Target) within safe walking distance in a plus.
Stayed 7 nights in Dec 2022

4/10 Poor

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2022

8/10 Good

Rafael

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Aug 2022

2/10 Terrible

Lloyd

Stayed 2 nights in Jun 2022

2/10 Terrible

CARLOS HENRIQUE

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pior experiência!
Simplesmente foi uma péssima experiência. Apartamentos velhos e com mal cheiro, 1 hora para esperando o checkin, após errarem a minha reserva. Uma hora para o check out, pois a responsável não conseguia chegar ao quarto devido a lentidão nos elevadores. Sem falar em um amigo que ficou preso por 25 minutos no elevador. Completando… café da manhã ruim!
Stayed 3 nights in Mar 2022
Response from Ismael Monteiro on 8 Apr 2022
Olá Sr Carlos, tudo bem? Primeiramente peço desculpas em nome de toda nossa equipe por qualquer transtorno que tenha ocorrido durante sua estada em nosso hotel. Para nós é muito importante saber sua opinião, pois dessa forma podemos evitar qualquer outro problema. Sinto muito que sua estada conosco não tenha sido totalmente satisfatória, espero que possa retornar conosco e assim termos a oportunidade de reverter essa impressão causada. Reforço que isso não condiz com nossa política de atendimento e temos como principal objetivo a total satisfação de nossos clientes. Aguardamos seu retorno em breve, seja sempre bem vindo! Atenciosamente, Ismael Monteiro Supervisor de Recepção Quality Hotel Manaus

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time at this property and both times were great. It is clean, pleasing to the eye and well ran. It is also super convenient to the mall and Carrefour superstore.
Stayed 6 nights in Jan 2022
Response from Ismael Monteiro on 24 Feb 2022
Olá Sr Leonard, tudo bem? Agradeço em nome de toda nossa equipe por avaliar o Quality Hotel Manaus. Sua opinião para nós é muito importante pois assim podemos manter a qualidade nos serviços ofertados. Aguardamos seu retorno em breve, seja sempre bem vindo! Atenciosamente, Ismael Monteiro Supervisor de Recepção Quality Hotel Manaus

8/10 Good

Takefumi, Urayasu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious. The food was good. The price for food and room were reasonable. It is located next to a big shopping center, and it was convenient.
Stayed 1 night in Dec 2021
Response from Ismael Monteiro on 24 Feb 2022
Olá Sr Takefumi, tudo bem? Agradeço por compartilhar conosco detalhes de sua hospedagem, sua opinião para nós é muito importante. Aguardamos seu retorno em breve, seja sempre bem vindo! Atenciosamente, Ismael Monteiro Supervisor de Recepção Quality Hotel Manaus

2/10 Terrible

Nelson

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE SERVICE, NOISY AREA, uncomfortable bed
Located on traffic jammed main road, makes for noisy environment all day and night. Thin glass windows allows noise to enter room. Horrible service all around. Check in process was very poor and made us wait unnecessarily. Asked for towels…showed up 3-4 hours late. No regular hours restaurant on premise. Low quality look, feel all around
Stayed 4 nights in Nov 2021

8/10 Good

Nelson

Business traveller
Liked: Cleanliness, staff & service
Noisy road infront of hotel. Windows are bad noisy
Noisy road infront of hotel. Windows are bad… noise come in room
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were great and my room looked exactly like the pictures. Admittedly the bed felt a little cheap but I slept comfortably. The fact that it is less than a block and a half froma really nice mall is fabulous. All in all for the price point I was happy.
Stayed 7 nights in Aug 2021
Response from Ismael Monteiro on 16 Aug 2021
Dear Guest, We greatly appreciate your words. It was an honor to be able to host you at the Quality Hotel Manaus. I will be delighted to share your comments with the entire team, we are delighted that you enjoyed your stay with us. We hope to welcome you back in the near future. Best reguards, Ismael Monteiro Reception Supervisor Quality Hotel Manaus

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel friendly staff and close to the shopping center
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel friendly staff and close to the shopping center
Stayed 4 nights in Mar 2021

8/10 Good

João Henrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Comfortable and clean! I recommend it.
Stayed 4 nights in Jan 2021
Response from Ismael Monteiro on 23 Feb 2021
Boa tarde Sr João, Muito obrigado por avaliar o Quality Hotel Manaus. Fico feliz em saber que tenha considerado nosso hotel limpo e confortável. Aguardamos seu retorno em breve, seja sempre bem vindo! Atenciosamente, Ismael Monteiro Supervisor de Recepção Quality Hotel Manaus

10/10 Excellent

Bernd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2020
Response from Ismael Monteiro on 5 Jan 2021
Prezado Hóspede, Muito obrigado por avaliar o Quality Hotel Manaus. Aguardamos seu retorno em breve, seja sempre bem vindo! Atenciosamente, Ismael Monteiro Supervisor de Recepção Quality Hotel Manaus

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from Ismael Monteiro on 2 Jan 2021
Prezado Hóspede, Agradecemos por avaliar nosso hotel. Aguardamos seu retorno em breve. Seja sempre vindo. Att, Ismael Monteiro Quality Hotel Manaus

8/10 Good

Antonio Carlos

Business traveller
Liked: Staff & service, room comfort
good relationship
Close to Shopping Center (Manauara), quiet room and cable TV with Globonews.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
Some front staff have no clue what they are doing, elevators not working properly
Stayed 1 night in Jan 2020
Response from Ismael Monteiro on 2 Jan 2021
Prezado Hóspede, Agradecemos por avaliar nosso hotel. Aguardamos seu retorno em breve. Seja sempre vindo. Att, Ismael Monteiro Quality Hotel Manaus

6/10 Okay

henry

Liked: Cleanliness, property conditions & facilities, room comfort
So so stay in Manaus
Ok overall. Baby clothes and shopping and a nice rooftop pool. Hello brother Eng. and even more importantly the food is truly horrible and lack of selection
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Quality Hotel on either end of a tour to the Amazon Jungle, we were able to leave some of our luggage at the hotel while on tour. The location is excellent, it is a safe area, restaurants and shopping within walking distance. The front desk staff were excellent, our Portuguese is very limited and most of them spoke English enough to communicate. The bar and restaurant staff were great. The hotel was modern and well maintained. We traveled around Manaus by Uber, it was great and very inexpensive, we never waited more then a few minutes. I would definitely recommend the Quality Hotel Manaus.
Stayed 2 nights in Aug 2019
Response from Ismael Monteiro on 15 Aug 2019
Dear Guest, Thank you so much for taking our satisfaction survey. Your opinion is very important so that we can adjust the quality of the services provided. Glad to hear that everything went well during your hosting, that our service was exceptional. We look forward to your return soon. It will always be a pleasure to receive you. Regards, Ismael Monteiro Reception Supervisor Quality Hotel Manaus

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Ismael Monteiro on 15 Aug 2019
Dear Guest, Thank you so much for rating us. Your opinion is very important so that we can adjust the quality of the services provided. We look forward to your return soon. It will always be a pleasure to receive you. Regards, Ismael Monteiro Reception Supervisor Quality Hotel Manaus

6/10 Okay

Aubrey

Stayed 1 night in Apr 2019
Response from Deborah on 20 Apr 2019
Sr. Aubrey, Obrigada pela sua avaliação! Esperamos que retorne em breve e nos visite novamente! Atenciosamente, Deborah Cordeiro Agente Sênior de Qualidade Quality Hotel Manaus

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk employees were very efficient and courteous.
Stayed 1 night in Feb 2019
Response from Deborah on 5 Mar 2019
Dear Guest, Thank you very much for evaluate the hotel in the guest survey. Your opinion and comments are very important for us. We apreciate your comment about our service. Will be a pleasure to receive you again. Best regards, Deborah Cordeiro, Senior Quality Agent Quality Hotel Manaus

6/10 Okay

Jeff, SF, CA

Business traveller
Liked: Cleanliness, staff & service, amenities
They changed the internet about a year ago, it's much slower, and really not functional for business purposes. Until they go back to the previous internet provider they had (much faster), I'll be staying at other hotels
Stayed 5 nights in Feb 2019
Response from Deborah on 4 Mar 2019
Mr. Jeff, Thank you for responding to our satisfaction survey. This relationship channel is very important so that the quality of the services provided can be found. I hope you will return soon with us. It will always be a pleasure to receive it. Regards, Deborah Cordeiro, Senior Quality Agent Quality Hotel Manaus

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything very good but bathroom needs a bit of refurbishment.
Stayed 3 nights in Jan 2019
Response from Deborah on 31 Mar 2019
Prezado hóspede, Ficamos felizes em saber que sua hospedagem conosco foi satisfatória. Agradecemos pelos seus comentários e esperamos revê-la em sua próxima visita a Manaus Atenciosamente, Deborah Cordeiro Agente Sênior de Qualidade Quality Hotel Manaus

4/10 Poor

JC

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I've stayed here for years. Internet was recently changed to new system, super slow. I won't be staying here again. Blue Tree and Millennium internet much better, rooms just as nice or nicer
Stayed 1 night in Oct 2018
Response from Deborah on 18 Oct 2018
Dear Guest, Thank you for responding to our survey of satisfaction. This relationship channel is very important so that we can adjust the quality of the services provided. I noticed that some items were not satisfactory. I am at your disposal if you want to clarify any of the points evaluated by email qualidade.qmao@atlanticahotels.com.br I hope you will return soon with us. It will always be a pleasure to welcome you. Regards, Deborah Cordeiro, Senior Quality Agent Quality Hotel Manaus

8/10 Good

KIN

Nice to go back
Clean and good service
Stayed 3 nights in Sep 2018
Response from Deborah on 24 Sept 2018
Dear Guest, Thank you for choosing us and for reporting your experience with us. Knowing that our hotel meets your expectations and has become a beloved place is cause for great joy for us and inspires us every day to offer the best. I hope you can return soon, always welcome! Regards, Deborah Cordeiro, Senior Quality Agent Quality Hotel Manaus

2/10 Terrible

mercedes, Ft Lauderdale

Disliked: Staff & service, room comfort
The staff.were very, .very rude....The toilet was clocked..called reception to complain..did not came to fix it.
Stayed 3 nights in Aug 2018
Response from Ismael Monteiro on 2 Jan 2021
Prezado Hóspede, Agradecemos por avaliar nosso hotel. Aguardamos seu retorno em breve. Seja sempre vindo. Att, Ismael Monteiro Quality Hotel Manaus

2/10 Terrible

Nercedes, Ft Lauderdale

Disliked: Staff & service, property conditions & facilities
Very rude staff. Closed to a shopping mall. Good location.
Stayed 1 night in Sep 2018

8/10 Good

Alexandre

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Deborah on 28 Aug 2018
Sr. Alexandre, Muito obrigada por sua visita e por seus comentários, ficamos muito felizes que tenha gostado do Hotel e de nossas dependências. Esperamos que retorne em breve e nos visite novamente! Atenciosamente, Deborah Cordeiro Agente Sênior de Qualidade Quality Hotel Manaus

8/10 Good

Troy, Baton Rouge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the price.
Good place to stay in Manuas. Close to both downtown and the Airport, and right next to a very nice mall.
Stayed 3 nights in Jun 2018
Response from Deborah on 21 Jun 2018
Mr. Troy, Thank you for choosing us and for reporting your experience with us. Knowing that our hotel meets your expectations and has become a beloved place is cause for great joy for us and inspires us every day to offer the best. I hope you can return soon, always welcome! Regards, Deborah Cordeiro, Senior Quality Agent Quality Hotel Manaus

8/10 Good

M

Liked: Cleanliness, property conditions & facilities
Good, but improve room/food service!
Front desk service was very good and helpful. The main drawback was room/food service. Salad with no dressing, tea with no milk or sugar, one single cup for 3.50 BRL, no kettle included in the room, water from the mini-bar a bit expensive, but those are minor things. The one bad part was when I requested milk & sugar for the tea, the room service guy brought up a whole thermos of milk and tried to charge me 12.00 BRL for it! He wrote down that I ordered a "garrafa de leite" (whole bottle of milk), but I did not! Just a little bit of milk for a cup of tea was all I needed, and it's supposed to be included with the tea, not charged extra or brought separately. Also, whoever was taking the order on the phone had some difficulty in communicating. Aside from that, it was decent. There were no universal outlets though, and only 5 travel adapters available (all of which were apparently claimed by a single group). I would recommend either installing universal outlets or providing more travel adapters for guests (5 is definitely not enough for a hotel of this size). The hotel was very clean though, and the front desk staff had co-ordinated with the tour company I was using. That was very nice. Overall, I would recommend the hotel, as long as the room service is improved!
Response from Klender Reis on 12 Mar 2017
Dear Guest, Thank you for sharing your experience and for setting such high standards for our hotel. We are really sorry about the problems you faced . We have taken the appropriate steps to this issue. If you are ever in Manaus again, please contact us. It will be great to see you again. Best regards, Ismael Monteiro Qualidade Quality Hotel Manaus

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel, very near a Mall and a big supermarket
Great hotel, well placed, very next to a huge mall/shopping center and a Carrefour, a great supermarket, the room is great with a big table to work, staff is very polite and helpful, in all it is was a great experience, except for the bathroom, the shower and the water command were loose, they fixed it fast but I think taking more time to check rooms it should have not been needed to fix it while the customer was already in the room. Also the toilet paper place is way too far from the sit, which makes it very uncomfortable to use the it, I had to take it out of its place and put it near.
Response from Ismael on 11 Mar 2017
Dear Guest, Thank you for sharing your experience and for setting such high standards for our hotel. Coments like your is such an honor for us and most of all, it let us know that we are going in the right direction. We are glad that you enjoyed our services, location and staff. Our team is trained and ready to give their best to attend all clients and having that recognition is very motivating. We are really sorry about the problems you faced . We have taken the appropriate steps to this issue. If you are ever in Manaus again, please contact us. It will be great to see you again. Best regards, Ismael Monteiro Qualidade Quality Hotel Manaus

6/10 Okay

Donald, New York NY

Disliked: Staff & service, property conditions & facilities, room comfort
Check In
Booked reservation on Friday, Arrived on Sunday night around midnight. Had to wait 30 minutes for room because reservations do not work on Saturday or Sunday so the reservation was not confirmed to the front desk. Very frustrating at midnight after traveling 18 hours and desk worker more than rude. At check out on Tuesday ( Tuesday was a holiday so everyone can't work on Monday either) my reservation was still not in the system so it took another 30 minutes to get this solved. This time the staff was very nice and make a great effort to solve the problem. I have stayed at this hotel more than 20 times in the past because it has a grood location and most of the time tolerable.
Response from Klender Reis on 20 Jan 2017
Dear Guest, Thank you for your time for evaluating our hotel. Your comments are very important so we can keep improving our services. We are really sorry about the problems you faced . We have taken the appropriate steps to this issue. Kind Regards, Klender Reis Front Desk Supervisor Quality Hotel Manaus