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Reviews of Holiday Inn Manassas - Battlefield, an IHG Hotel

3 out of 5
Holiday Inn Manassas - Battlefield, an IHG Hotel
10424 Balls Ford Rd, Manassas, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 460 out of 1000 reviews" "
Rating 8 - Good. 299 out of 1000 reviews" "
Rating 6 - Okay. 121 out of 1000 reviews" "
Rating 4 - Poor. 60 out of 1000 reviews" "
Rating 2 - Terrible. 60 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and amenities. Bed very comfortable. Highly recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Ashley

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and safe! Amazing beds and pillows!
Stayed 1 night in Apr 2024

10/10 Excellent

Dincer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean service friendly personnel thanks
Stayed 1 night in Mar 2024

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 2 nights in Jan 2024

2/10 Terrible

Carlos

Stayed 1 night in Mar 2024

6/10 Okay

Jose, Elizabeth

What I didn't like was that it said they gave you free breakfast and more however, I had to buy one.👎
Stayed 2 nights in Mar 2024

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for reservation and quick reception
Stayed 1 night in Jan 2024

10/10 Excellent

Allyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jay

Liked: Cleanliness, property conditions & facilities, room comfort
Pretty good stay (mostly)
Room and everything were fine to great. Only issue was dealing with the front desk (couldn’t locate my reservation AT FIRST despite making it mere HOURS before arrival) and having to stand there for 20-30 minutes while watching everyone else get addressed FIRST.
Stayed 1 night in Dec 2023

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Propert was clean and quiet. Smell of mold present and the technology needs to be updated. Not one USB in sight
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

DENNIS

Stayed 1 night in Nov 2023

4/10 Poor

Thomas

Business traveller
Disliked: Amenities, property conditions & facilities
The gentleman at the checkin was friendly and efficient with checkin, however, I was given a room assignment and key to a room on the second floor. Went up and the key did not work, so I returned to the front desk and said they key did not work for the room. The gentleman realized that I was given the wrong key and room assignment. Got into my correct room and it was okay, nothing glaringly dirty or anything. However, went to take a shower and the shower did not work. I will say that the front desk identified another room for me pretty quickly, and offered free breakfast, which was nice. However, will not stay at this property again.
Stayed 1 night in Nov 2023

4/10 Poor

Carlos

Disliked: Cleanliness
Stayed 1 night in Nov 2023

2/10 Terrible

Jenny

Stayed 2 nights in Oct 2023

6/10 Okay

Kathleen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
web site that there was Free Breakfast available but the front desk stated this was not accurate--the breakfast was at their restaurant & there was a charge for these items. Also, we were under impression the Battlefield site was closer than listed on web site--also should factor in the outrageous traffic & road construction in the area. It like triples the time.
Stayed 2 nights in Oct 2023

10/10 Excellent

Scott

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nicely done. Great room with space and real queen beds. Plenty of room to move about
Stayed 1 night in Oct 2023

10/10 Excellent

Irene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is nice to stay in a clean and safe place.
Stayed 1 night in Oct 2023

10/10 Excellent

Monty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Christina

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Craig, West newton

Disliked: Cleanliness, property conditions & facilities
hot tub was not working and that is why we picked this hotel
Stayed 1 night in Sep 2023

8/10 Good

Richard

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

CYRIL

Disliked: Cleanliness, staff & service, property conditions & facilities
dfggg
Stayed 1 night in Sep 2023

10/10 Excellent

Nath

Liked: Cleanliness, staff & service, property conditions & facilities
The people that works there are very nice
Stayed 1 night in Sep 2023

2/10 Terrible

Emelie

Business traveller
Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Edmobd

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Willie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had requested a refrigerator with freezing capacity for my ice packs for my insulin. Was not done. They also had us down as handicap accessible requirement. I did not request this.
Stayed 1 night in Aug 2023

10/10 Excellent

Priscilla

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for a over night stay, the bedding was very comfortable and clean and no issue with check in/ out. My cons was having issues with the tv when we arrived it was off line and unplugged so we had to wait for it to start up and load and once on it seem like it would freeze when channel surfing and the pool and Jacuzzi area was nice and clean on the small side but it was a nice weekend getaway.
Stayed 1 night in Sep 2023

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Want to say thank you to all staff for making our stay memorable. Also, wanted to give kudos to the morning waitress who made our dining experience great despite accidentally spilling one of our beverages.
Stayed 1 night in Sep 2023

2/10 Terrible

Md Shohel

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Jonathon

Business traveller
Liked: Cleanliness, staff & service
Not what i expect from a hotel.
Stayed 6 nights in Aug 2023

8/10 Good

Deborah, Lexington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Miguel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Terrible
Stayed 1 night in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager was great that worked at night.
Stayed 1 night in Aug 2023

10/10 Excellent

Eliana

Stayed 1 night in Aug 2023

6/10 Okay

Albert and Cheryl

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Building was in a weird location, when first went into room it smelled strong like weed. Hotel was a smoke free zone. Smelled the whole thing I couldn't get smell out of the room. We came back one night and are room key got deactivated, so we had to get reactivated which was not the problem the problem was once i got home i saw they put on hold my money twice. Then it took 1week to come off my card.We we're also supposed to get breakfast free. And I never saw and we breakfast was. We did not get any paperwork stating what the room info was. Meaning we didn't know WiFi password, if there room service ect.Which the other Holiday inn we stay are down the street had all that and then some. So it's not holiday inn it was that holiday inn.i will not stay at there again. I will stay at the other Holiday inn downtown Manassas near cracker barrel
Stayed 3 nights in Jul 2023

10/10 Excellent

renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Zulma

Stayed 1 night in Jul 2023

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness
Staff at the front desk were wonderful and cared. They immediately addressed an issue in our room as soon as we arrived
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
NOT recommended
Horrible experience Not like the photos while the staff is nice, the place was not clean: - Cracked floor - Stained carpet - Tissue and tie left on the floor - Toiletries with mold on them (and of different brands)
Stayed 1 night in Apr 2023

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet get away- premium cable channels. Pleasant man at from desk who knows how to quickly and pleasantly build connection
Stayed 1 night in Jun 2023

6/10 Okay

Meyleen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Just a place to spend the night
Check in was fast but the rude employee behind the counter just didn’t seem to be to positive about explaining why he couldn’t put my IHG rewards # at that time. Room was ok but stains all over the walls, furniture and even bed sheets led us to beleive its not a very clean hotel. Excessive caulking covering faults, rusty shower towel racks and sheet rock patching also tells us attention to details is not their thing. 3 hours before checkout we were getting dressed and someone knocked once and the following with opening our door wich is a no no in the hotel business. At check out I did let the counter know of the situation and they only told me they will find out what happened with with straight faces but I really never heard an apology. Is it a good place to spend the night?? Yes if all you need is a bed. Is it a place that deserves at least 3 stars? Not in my opinion. I also was told to do my business straight with Holiday inn so I can use my IHG rewards or gain points.
Stayed 2 nights in Jun 2023

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
manassas
hotels was clean also smell good not like other ghetto places it was clean n beds were comdy
Stayed 2 nights in Jun 2023

8/10 Good

Terry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
everything was good
Stayed 1 night in Jun 2023

10/10 Excellent

William, Cary

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, front desk was fast and efficient. Would stay here again.
Stayed 1 night in Jun 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean with great amenities. The staff was accommodating and friendly. Breakfast on site was delicious!
Stayed 1 night in Jun 2023

8/10 Good

Kathleen

Stayed 1 night in Jun 2023