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Reviews of Sintesa Peninsula Hotel Manado

4 out of 5
Sintesa Peninsula Hotel Manado
Jl. Jend. Sudirman, Gunung Wenang, Manado, North Sulawesi

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 38 reviews" "
Rating 8 - Good. 20 out of 38 reviews" "
Rating 6 - Okay. 7 out of 38 reviews" "
Rating 4 - Poor. 6 out of 38 reviews" "
Rating 2 - Terrible. 1 out of 38 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Carol

Travelled with family
Liked: Cleanliness
The property looks nice and clean. However the pool was not open and there is No alcohol at the bar even though they advertise cocktails on their website.
Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never stay there again
Room was not ready 2 hours past checked in time. Hotel staff were not helpful. Room was not clean and so not comfortable. We stayed at this hotel cause it said it has a five star. This hotel should not have that rating at all. Very disappointing and will not recommend it at all.
Stayed 3 nights in Jul 2018

2/10 Terrible

Carry, new jersey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel room was dirty not well maintain
not a place for family vacation.........................................................................................................................................................................................................................
Stayed 1 night in Jun 2018

8/10 Good

Dmitri

Liked: Cleanliness, staff & service, room comfort
Good hotel for a layover
We stopped in Sintesa for a night on our way to Bunaken. The hotel is located conviniently near to the harbour, just 5-10min taxi and is a good point for a layover for further journey. We booked the basic room which was clean even though somewhat worn as was the rest of the hotel. The staff was attentative and reaponded quickly to few extra requests we made (bathrobe etc). We did not use ths pool are but it looked fairly nice and had we more time, would have liked to go for a swim there. Food was ok (roomservice menu has a decent range but takes time to prepare) and breakfast had a big range to choose from. Overall its def. a good value if you need to stay somewhere central as part of your journey.

4/10 Poor

Po Shan

Disliked: Staff & service

8/10 Good

Cinta, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Nice hotel in a good part of town. Close to the mall and other shopping locations. Close to the Beach. Great staff.
Stayed 5 nights in Dec 2017

10/10 Excellent

Karel Turang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Sintesa Manado
The Peninsula is well located, beautiful surrounds, walking distance to centre of Manado. The staff were good, the breakfast very good and excellent lounges and well appointed bar area. The room was of generous size but water not warm. The pool and outside area was enjoyable.
Stayed 2 nights in Jul 2017

4/10 Poor

Himanshu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please don't book this its not good for cleaning p
Hi i book suit but i think they never clean many months bed sheets and beds lights almost black and washroom water tap v old no easy to use and carpet was super dirty so many marks thanks

8/10 Good

Linda

Liked: Property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Lonny, Surabaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing View of High Floor Room
Stay for 2 nights, and enjoy it. Room was spacious, bathroom is big but without bathup. The view from high floor room was amazing, with balcony, You can see hills surrounding Manado City and Ocean in front of Your room.

8/10 Good

Carol, UK

Liked: Staff & service, room comfort
Friendly staff and comfy big room
Rooms were good size, though especially in bathroom needs a big of a face lift, not an issue to much though. Sheets did have a couple of dirty marks on them which you don't expect in a good hotel. Food was good, usual availability for Manado. Breakfast was good also but not nearly as much choice as other similar priced hotels and the second morning the staff were a bit slow to refill the bread products were all almost empty and milk was empty and when I asked warm milk was brought. I would stay again, but I think for the same cost there are other options slightly better and closer to more shops.

8/10 Good

Darmadi, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Four Star hotel, not Five
This hotel was built on previously hospital. It is in a hill by itself, so guest will need taxi just to get anywhere, but ez and plentiful. Not much really to say, other than an appropriate for a 4 stars hotel not 5.

8/10 Good

Elizabeth, Somerset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than the rest.
Very nice hotel with great staff. We have stayed in competitor top end hotels in Manado and this is so much better. The staff are cheerful and well trained and efficient. The hotel is clean and well run and the pool large and usually empty. Would recommend.

8/10 Good

lambertus, Maastricht

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
homehotel
I Always stay for one or two nights for relaxing and to make plans for a new trip.The room is clean and a lot of space wich i like, breakfast has a lot of choises of different food.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Nice views of manado
Stayed in the corner suite, beautiful big rooms, super comfy bed, amazing sea views TV signal was a bit fuzzy, we had our own modem in the room for super fast broadband. Ants in room (not many). Top buffet breakfast but lunch/dinner menu is overpriced. Would stay again. Staff helpful and friendly. Go to top floor to see amazing views of manado and the bay.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Needs Maintenance and better housekeeping
The room was spacious and provided an excellent view over the Manado Bay. But that's where the promise ended. The rooms are poorly maintained, carpets stained, beds creak and housekeeping department needs a crash course in cleanliness and maintenance. Each day I complained about the lack of hot water - a flaw that the maintenance crew was never able to sort. The crew came in and opened all taps (2 washbasins, 1 tub & a shower) and let the water run for 25 minutes. We then had barely luke warm water. "Open taps 15 minutes before use", was the advise given to me. So much for water conservation! Housekeeping department probably suffered from poor vision as parts of the room seemed untouched by human hand - empty bottles, used cutlery and dustbins were neither cleaned nor cleared. Breakfast room was large and airy and while staff were polite and courteous, they had not been trained to do anything except to smile and wave you to your seat. The breakfast buffet flattered to deceive. If you did not savor Indonesian food there was little on offer except for fruit, some rolls, cereal and eggs made by a chef who was probably on his first day at work. The cheese omelet had large chunks of unmelted cheese and the end product looked as if a dozen highspeed F1 cars had just run over my meal. Not a pleasant experience; front office took an eternity to process the bill and the 'goodbye sir and have a good trip' greeting by the concierge were the most pleasant words that I heard in 4 days.

6/10 Okay

Pat, Annapolis

Liked: Cleanliness, property conditions & facilities, room comfort
Layover before destination
We stayed at this hotel overnight as we ultimately were on our way to Bunaken Island for a scuba diving vacation. The hotel was more or less conveniently located to the airport and the harbor. Get a metered cab from the airport if you can as opposed to the 50 cabs that will be all over you at the airport trying to charge you $100,000 rupiah (about $9) to bring you there but you only really save $4 to $5 by doing this. Manado is not the prettyist place in the world so the neighborhood around the hotel is what it is and the included breakfast buffet is very good.

8/10 Good

RICHMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel yg romantis
lokasi hotel yg sangat strategis , dekat kemana2 , suasana tenang , view yg bagus , staff yg ramah special MR OWEN very helpfull .
Stayed 3 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Yani, Yogyakarta - Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bagus, bersih, personilnya ramah
Lokasi cukup strategis, hanya sekitar 15 menit jalan kaki ke boulevard manado yang terkenal ataupun pelabuhan penyeberangan menuju ke Pulau Bunaken Jarak antara pintu gerbang ke lobby cukup jauh jika menggunakan mobil. Tapi adanya tangga jalan pintas menjadikan jarak tidak terasa dan bahkan menjadi terapi olahraga yang baik setelah banyak menikmati kuliner di sekitarnya. Pilihan makan paginya sangat beragam sehingga setiap harinya tidak semua jenis yang disajikan bisa dicicipi :)

10/10 Excellent

ita, Linz Austria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bin 5 Tage in Hotel alles Super, Frühstück war sehr gut alles dah wass ich möchte
Response from General Manager on 18 Nov 2016
Dear Ita, Warmest Greetings from Sintesa Peninsula Hotel Manado. Thank you for taking your time to write a review for us on Expedia. We are glad that you enjoy your recent stay with us. I will pass your comment to our staff and they must be happy to know that you had a great time with us. Apologize for any inconvenience that happened during your stay. We look forward to having you stay again with us in the future. Regards

8/10 Good

Tobias, Zürich

Gutes Hotel für Ausganspunkt Manado
Wir hatten eine Eckzimmersuite. Es mag etwas überheblich klingen aber: die Zimmer sind sehr gross und sauber, aber auch nicht mehr. Die besten Zeiten hat auch dieses Haus, wie so manches in Indonesien, hinter sich. Es ist bestimmt Die Adresse in Manado. Ob es wirklich 5* oder doch eher "nur" 4* sind muss jeder für sich beurteilen. dies soll nur hervorheben, dass es warscheinlich eines der Besten Hotels in Manado ist aber man seine Erwartungen reduzieren sollte. Wir haben uns 5 Tage sehr wohlgefühlt und waren nun schon zum 2. Mal im Peninsula.
Sehr geräumig

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel yang nyaman dan bersih
Hotelnya bersih dan luas, pelayanannya bagus, kamarnya besar, kamar mandinya luas, tempat tidurnya empuk, ac kurang dingin namun kurang lebih sudah memuaskan, pemandangan dari kamar sangat bagus, sarapannya enak, kolam renangnya besar, hotel dekat dengan tempat belanja dan bank.

8/10 Good

Jalan2

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
街中の高台にあるホテル
部屋から海、橋、灯台が見え、景色がきれいでした。 室内も広くて快適でしたが、バスタブはなく、シャワーブースのみでした。 ロビーは広々としていて、レストランやプールがおしゃれな雰囲気です。 夕方以降なら暑さも去り、プールサイドも快適そうです。 高台なので基本的にタクシーなど車が必要ですが、下に降りればそこには街が広がっています。
Response from Dewa Sunarya, General Manager on 29 Sept 2016
Dear Valued Guest, Warmest greetings from Sintesa Peninsula Hotel Manado. Thank you for taking your time to write a review for us in Expedia. It is our pleasure to serve our guest with our best. Next time, when you visit us we do hope you will get better experience and give us 5 stars feedback. We look foward to having you stay again with us. Kind Regards Dewa Sunarya General Manager of Sintesa Peninsula Hotel Manado

6/10 Okay

Sabine, Zürich

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Good stay
The room was big and clean. The staff very friendly. The pool and the gym was good to do my work out. I also had a very good massage at the spa. I liked it to stay there for two days. The price is worthed for it.

8/10 Good

Frederik, Tembagapura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pasangan berwisata
nyaman dan serasi leluasa serta betah seperti di rumah sendiri

8/10 Good

Verified traveller

넓은 객실이 좋아요!!
넓은 객실과 편안한 침구가 맘에 들었습니다.

6/10 Okay

lily

Liked: Staff & service

8/10 Good

Isabelle, Småland

Liked: Cleanliness, room comfort
Hotellet verkar främst vara för affärsresor. Inte jättelämpligt för familjer med småbarn då det inte riktigt är anpassat efter dem. Att åka på egenhand vilket jag gjorde var dock jättebra. Väldigt avslappnande med utsikt över poolen, perfekt om man ska läsa eller skriva. All personal kan tyvärr inte engelska vilket krånglar till beställningarna och övriga frågor. Ibland finns inte den typ av dricka man vill ha så då kommer de ut utan meny och frågar om man vill ha något annat. Då kan missförstånd ske. I övrigt väldigt trevlig personal och trevliga, pratglada gäster.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ontspannen.
Prima hotel, lekker zwembad en uitstekende service. Alleen het onderhoud m.n. In de badkamer zou het geheel afronden.

4/10 Poor

マーシー, 大阪

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
チェックイン時にランクの上の部屋を勧めてきた
客室の清潔さサービス面では満点です。大変清潔でレストランなどでは満足の行く素晴らしいサービスが受けられます。私はスパが大変良かったです。 しかし、フロント係は高い部屋を勧めてきてしかも、アップグレードの金額もかなりふっかけてきました、それを断るとこちらが要望していたキングサイズベッドの部屋はすべて埋まっているといい、チェックインはスタート開始時にしているのにもう無いと。シングルベッドの部屋になりました。 その後、エクスペディアをチェックすると、まだ空き部屋があるのが確認できました。サービスが良くても信用できないホテルに泊まろうとは思えません。

6/10 Okay

J, 東京都

Liked: Staff & service
Disliked: Property conditions & facilities
市内では一番かというと、がっかりするかも
タイトルにも書いた通り、事前に市内で一番いいと聞いていたので勝手な先入観もあったので、少し厳しめの評価とさせていただきましたがまた利用させていただきます。

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

ken81, TYO

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
古いが良いホテル
施設は古く過去の栄光感は否めないが清潔で良いホテル。高台にあり、セキュリティはローレベルにあるのでめんどくさい。タクシーに以外は入場不可な為

8/10 Good

Zoe , HKG

Liked: Staff & service, property conditions & facilities, room comfort
Location is really inconvenience,it's still good
Staff is very nice & helpful ,security is very good too... Room is a bit old & unclean but still acceptable Breakfast & Swimming pool is ok It's a very good experience in this hotel & if I have chance to go to Manado again , I'd like to stay in this hotel !

8/10 Good

Astrid, Kaltim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kamar yang luas dan bersih
Ini adalah hotel favorit kami jika berkunjung ke manado. Kamarnya luas, bersih dan berada dipusat kota.

6/10 Okay

KURO, japan

Liked: Cleanliness, staff & service, property conditions & facilities
各部屋で差がある
スリッパがあるないなど、部屋毎のアメニティーが異なる。昔は栄華を極めたが今はそれなりという言葉があっているようです。朝食もアストンに比べると劣っています。滞在に問題はなく、ビジネスHotel感覚で利用するにはもんだいなし