Rooms not as pictured
Posted 12-Mar-2016 on Hotels
Family of three recently stayed for four nights in a self catering apartment.
The Positives: Reception and pool areas were very good with clean, modern facilities. Kitchen apartment was well equipped, ample hot water and housing keeping daily.
Negatives: The apartment was nothing like that advertised in the photos online so was very disappointed as we had thought it a place we could have relaxed with peace and tranquillity. There was a separate bedroom to the living space with a sofa bed however the room was small with a kitchen, family kitchen table and sofa bed was arranged. Although generally clean the apartment had a strange unpleasant odour. I did mention this to reception however nothing had seemed to have been done. Instead we spent time in the lobby as it was a more pleasant surrounding than the apartment. Beds and beddings/pillows were very old, felt like the beds could have collapsed at any minute.
Only had breakfast there one morning, the continental was a long life croissant in a packet, a yoghurt and a processed cheese slice.
Comment from Hotel Management
18-Jul-2016 by gunner, Hotel Management
Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We hope to welcome you back to the Sunny Coast soon!