Gym

Reviews of AX Sunny Coast Resort & Spa

4 out of 5
AX Sunny Coast Resort & Spa
Qawra Bay, St. Paul's Bay, Malta

Reviews

7.8

Good

Rating 10 - Excellent. 209 out of 810 reviews" "
Rating 8 - Good. 373 out of 810 reviews" "
Rating 6 - Okay. 151 out of 810 reviews" "
Rating 4 - Poor. 51 out of 810 reviews" "
Rating 2 - Terrible. 26 out of 810 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Martin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dishonest.
Stayed 1 night in Apr 2024
Response from AX Sunny Coast on 16 Apr 2024
Dear Martin,We take this opportunity to thank you for the review and feedback and regret we may not have fulfilled your expectations.Your feedback to us is very important, as it is only through our guests’ guidance that we can formulate the best experience possible for our guests.Your information has been forwarded to the relevant department heads for due consideration and possible implementation. We do hope that the island experience met your expectations and hope you will consider returning to one of our 7 AX Hotels. You may contact us on the various social media platforms including our website.Sincere regards,AX Sunny Coast

6/10 Okay

Dave

Liked: Cleanliness
The accommodation is away from the main road and offers a quiet location. The pool and spa facilities are located a short distance from the accommodation but within easy reach. My studio rooms were a little tired but clean and comfortable with hot water. In room TV facilities could do with being modernised to enable access to internet and portable entertainment
Stayed 7 nights in Mar 2024
Response from AX Sunny Coast on 29 Mar 2024
Dear Dave,We wish to extend our thanks for the review as well as rating.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.

8/10 Good

Yoichi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from L.Schembri on 3 Feb 2024
Dear Yoichi,We wish to extend our thanks for the encouraging rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the facilities.
Stayed 8 nights in Jan 2024
Response from L.Schembri on 12 Jan 2024
Dear michael,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

8/10 Good

Ana Maria

Stayed 6 nights in Dec 2023
Response from L.Schembri on 12 Jan 2024
Dear Ana Maria,We wish to extend our thanks for the encouraging rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from L.Schembri on 5 Jan 2024
Dear Karen,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

8/10 Good

sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is ideal for a family stay. The staff is very helpful and were always at our disposal.
Stayed 6 nights in Nov 2023
Response from Pietro Piglia on 8 Dec 2023
Dear Sharon, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning and until then, we send sunny regards from Malta. Pietro Piglia - Guest Experience Manager

2/10 Terrible

Michael

Travelled with partner
Disliked: Amenities, property conditions & facilities
Our room had 100s of ants on the floor we switched rooms to a smaller room with out. Hotel still charged us the same amount, and this room didn’t have AC and only 2 single beds. We are on our honey moon and found this to be an absolute nightmare hotel and will never return. For the price point there is at least 10 hotels in the area that are way nicer and better value
Stayed 4 nights in Oct 2023
Response from Pietro Piglia on 8 Dec 2023
Dear Michael,We take this opportunity to thank you for the review and feedback and regret we may not have fulfilled your expectations.Your feedback to us is very important, as it is only through our guests’ guidance that we can formulate the best experience possible for our guests.Your information has been forwarded to the relevant department heads for due consideration and possible implementation. We do hope that the island experience met your expectations and hope you will consider returning to one of our 7 AX Hotels. You may contact us on the various social media platforms including our website.Sincere regards.Pietro PigliaGuest Experience Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views over bay. One of the best in Malta
Stayed 5 nights in Sep 2023
Response from L.Schembri on 24 Sept 2023
Dear Chris,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

8/10 Good

Robbie

Travelled with partner
Liked: Cleanliness, amenities
Balcony view and pool were the highlights. Rooms pretty outdated and smelt a bit damp but as per the photos. Decent value and good location.
Stayed 3 nights in Sep 2023
Response from L.Schembri on 24 Sept 2023
Dear Robbie,We wish to extend our thanks for the encouraging review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comment about value for money is appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

6/10 Okay

Nicola

Travelled with family and small children
Disliked: Property conditions & facilities
Ive stayed at sunny coast regularly over the last 35 years. Although they've up made the reception look nice and modern the rooms dont reflect this and havent been updated in around 20 years at least - with furniture, tiles and utensils either worn out or broken. The cleaning of the rooms has also lessened over time. It seems each year I have stayed there has been something else changed for the worse. On the plus side the rooms are large and do have most things you need and the swimming pool is easily accessible. Some of the issues we had to raise - dirty sheets, broken wardrobe and no latch on the doors to the balcony were rectified within 24 hours.
Stayed 10 nights in Aug 2023
Response from L.Schembri on 3 Sept 2023
Dear Nicola,We thank you for sharing your experience with us. It is a pleasure to read that there are aspects such as the reception and the pool which may have helped make your stay in our hotel a successful one. We would also like to assure you that all your comments are taken in consideration and that we have forwarded your experience including the less positive comments to the relevant departments for due investigation. It is through our guests’ guidance that we can formulate the best experience possible for our guests. We wish to thank you for the constructive comments and are looking into the possibility of implementing your suggestions.We look forward to your return in one of our 7 AX properties and remind you we can always be reached on the various social media platforms including our website and send our regards.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

david

Stayed 14 nights in Jul 2023
Response from L.Schembri on 3 Sept 2023
Dear david,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

8/10 Good

Lisa

Stayed 3 nights in Jun 2023
Response from L.Schembri on 21 Jun 2023
Dear Lisa,We wish to extend our thanks for the encouraging rating.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the welcoming feeling the minute you arrive. Staff very helpful. We would recommend this hotel. Nice swimming pool too.
Stayed 2 nights in Jun 2023
Response from L.Schembri on 20 Jun 2023
Dear Catherine,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.Your recommendation is greatly appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

8/10 Good

Tommy

Travelled with partner
Liked: Staff & service, amenities
Rooms a bit dated could do with a revamp but other then that was a nice hotel
Stayed 5 nights in Apr 2023
Response from L.Schembri on 8 May 2023
Dear Tommy,We wish to extend our thanks for the feedback.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

8/10 Good

Chia-Feng

Travelled with family and small children
Liked: Cleanliness, staff & service
There are many construction projects nearby, and you will be woken up in the morning. The sound insulation is poor, I was woken up in the middle of the night by the crying screaming kid quite often. Also there was something wrong with the door of balcony, if you are very sensitive with noise and you probably can't sleep in the living room sofa bed, even we shut the door probably but still can hear people talking downstair and the wind blowing like a horrible movie at least 3 nights. Otherwise, everything is ok.
Stayed 5 nights in Apr 2023
Response from L.Schembri on 18 Apr 2023
Dear Chia-Feng,We thank you for sharing your experience with us. It is a pleasure to read that there are aspects which may have helped make your stay in our hotel a successful one. We would also like to assure you that all your comments are taken in consideration and that we have forwarded your experience including the less positive comments to the relevant departments for due investigation. It is through our guests’ guidance that we can formulate the best experience possible for our guests. We wish to thank you for the constructive comments and are looking into the possibility of implementing your suggestions.We look forward to your return in one of our 7 AX properties and remind you we can always be reached on the various social media platforms including our website and send our regards.Ludgarda Schembri Manager – Online Reputation

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely big apartment
Fabulous big apartment. Booked a studio and was given a really large 1 bedroom apartment with a sea view. Staff were extremely helpful and very polite. Apartment was very clean and comfortable with everything you could need. Could do with a bit of a refurb as the bathroom and kitchen are a little dated. All in all very good value for money.
Stayed 5 nights in Jan 2023
Response from L.Schembri on 13 Feb 2023
Dear Michelle,We wish to extend our thanks for the encouraging review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything I needed for a comfotable stay.
I loved the AX Sunny coast. My apartment had everything I needed. A comfortable bed, plenty of storage and ample kitchen utensils to prepare breakfast and the simple kind of evening meal I like to prepare when I away. The bath was a little small but there was plenty of really hot water. The apartment was serviced every three days with clean sheets and towels each time. Teatowel, cloth, scourer and washing up liquid all provided in the kitchen area. There was plenty of good lighting as well. I received a very warm welcome on arrival by Mahesh on reception who also willingly helped me sort a couple of issues during my stay. Buses leave from outside the hotel to various places although it took me a couple of days to work out how to get back as mostof the buses do not return via the hotel.
Stayed 12 nights in Jan 2023
Response from L.Schembri on 6 Feb 2023
Dear Anne,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about Mahesh are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

8/10 Good

Shezana

Travelled with family
Receiption was appointed with a cheerful staff member. we checked in few hours after the normal checkin. The hotel was peacful and room were nice and clean. Only issue I found was that the telephone didn't work and could have been nicer to have lounge slippers and Water bottle.
Stayed 3 nights in Jan 2023
Response from L.Schembri on 12 Jan 2023
Dear Shezana,We wish to extend our thanks for the feedback.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal
Always enjoy our stay at Sunny Coast. Good location, large rooms, friendly staff and easy access to transit. Only complaint, more outdoor lighting is needed. Very dark walking into the hotel area.
Stayed 28 nights in Oct 2022
Response from L.Schembri on 28 Nov 2022
Dear Julia,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

warren

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from L.Schembri on 26 Nov 2022
Dear warren,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards.Ludgarda Schembri Manager – Online Reputation

8/10 Good

Christian

Travelled with group
Liked: Cleanliness, staff & service
Excellent value for money
The hotel is a very good value for what you pay. It is in a nice location with beautiful views overlooking the bay. We did not use the pool while there but looked very nice. The room itself was very big. The only complain I have is the room is a bit outdated. Everything looks like from the '90s. the towels are a bit thin and they don't give you enough soap/shampoo (although I'm sure you can ask for more at reception). The location is good - it is a 25 minute Uber ride to center of Valetta, about 20 eur. Overall - very good hotel but could use some updating.
Stayed 2 nights in Oct 2022
Response from L. Schembri on 24 Oct 2022
Dear Christian,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about value for money are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Deborah

Honest opinion
I was impressed with everything.. staff could not have been more helpful... the appartment was huge...fantastic view..location great... cheeky monkeys bar...second to none. Unfortunately my experience ended on a negative vibe... we were offered a shower room to freshen up before we headed off to the airport Oh my god you wouldnt think we were in the same place Cockroach floating in the toilet... previous occupants dirty towels on floor... floor didnt look like it had been cleaned in weeks.. it was that unpleasant i had to wear my flip flops to shower and then put them in the bin I was shocked the whole room was totally discusting.. the pool side showers were 100% better.. i should have just used them.. Got to say Dylan on reception was fab..!
Stayed 7 nights in Jun 2022
Response from L.Schembri on 18 Jun 2022
Dear Deborah, We wish to extend our thanks for the feedback. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff including Dylan are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

6/10 Okay

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean staff friendly and helpful, only fault ,we must have had the worst view ever , room 111 looks out and on level at rooftops covered with air conditioning units. Luckily we only slept there. Pool area very nice , beautiful views.
Stayed 7 nights in May 2022
Response from L.Schembri on 18 Jun 2022
Dear Christine, We wish to extend our thanks for the feedback. It is a pleasure to read that our efforts have helped to tick some of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about cleanliness and the staff are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

6/10 Okay

Etzali

Liked: Cleanliness, amenities
Stayed 3 nights in Apr 2022

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Malta.
Welcomed by staff. Lovely large 1 bedroom suite. Helpful staff. Have stayed there several times.
Stayed 22 nights in Mar 2022
Response from L. Schembri on 1 Apr 2022
Dear Julia, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about your suite and of course our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

v

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy.
K Staff great. Location perfect.very good experience.
Stayed 5 nights in Feb 2022
Response from L. Schembri on 21 Feb 2022
Dear v, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards. Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice modern looking property. Rooms alright. Nice and cheap
Stayed 2 nights in Feb 2022
Response from L. Schembri on 21 Feb 2022
Dear James, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about rooms are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards, Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

v

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022
Response from L. Schembri on 15 Feb 2022
Dear v, We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards. Ludgarda Schembri Manager – Online Reputation

8/10 Good

Mohamed

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Overall good, but there was an ants 🐜 colony in the bathroom
Stayed 5 nights in Dec 2021
Response from L.Schembri on 21 Dec 2021
Dear Mohamed, We wish to extend our thanks for the feedback. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards from Malta. Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Karen

Stayed 1 night in Dec 2021
Response from L. Schembri on 15 Dec 2021
Dear Karen, We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards, Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from L. Schembri on 15 Nov 2021
Dear Neil, We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards, Ludgarda Schembri Manager – Online Reputation

8/10 Good

DEIVARAS

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Practical but not too cosy
The hotel left double feelings. Positive things. It had everything - nice and polite staff, good outside and lobby looking, pleasant inside and outside swimming pools plus its it in very good location - close to grocery shops, bus and restaurants. Also it has balcony, and wifi is all right. Negative side that rooms itself are little outdated - atmosphere inside is little inconvenient as furniture is old (though bedding and pillows were nice and clean). Conditioners are loud and ineffective. Towels for swimming room you have to rent. So, in summary, holidays there were OK, but probably for next time, I would choose another option.
Stayed 8 nights in Oct 2021
Response from L. Schembri on 2 Nov 2021
Dear DEIVARAS, We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff, lobby and swimming pools are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

8/10 Good

HEIDI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. Close to coffee shops and restaurants. Beautiful water view with sunrise and sunset if you get lucky with a water view room.
Stayed 3 nights in Oct 2021
Response from L. Schembri on 16 Oct 2021
Dear HEIDI, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Your comments about cleanliness are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

C

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for divers
We were diving at Waterworld, which is just opposite, and found this location very convenient. Beds were comfortable, and the view from the balcony over the sea was lovely. No recycling bins or food waste bins.
Stayed 7 nights in Sep 2021
Response from L. Schembri on 18 Sept 2021
Dear C. We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the bedding are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

6/10 Okay

Verified traveller

Could have been better :)
The pool area was not very clean - in one of the empty jacuzzis there were dead cockroaches :( Also notice the pool water is salty, The elevator of this hotel was very small and old and the air condition in the room was super loud. Room was though very big and so was the balcony too.
Stayed 2 nights in Sep 2021
Response from L. Schembri on 10 Sept 2021
Dear Anonymous, We thank you for sharing your experience with us. It is a pleasure to read that there are various aspects which may have helped make your stay in our hotel a successful one. We would also like to assure you that all your comments are taken in consideration and that we have forwarded your experience including the less positive comments to the relevant departments for due investigation. It is through our guests’ guidance that we can formulate the best experience possible for our guests. We wish to thank you for the constructive comments and are looking into the possibility of implementing your suggestions. We look forward to your return in one of our 7 AX properties and remind you we can always be reached on the various social media platforms including our website and send our regards. Ludgarda Schembri Manager – Online Reputation

6/10 Okay

Martin

Travelled with family
Stayed 11 nights in Aug 2021
Response from L. Schembri on 18 Sept 2021
Dear Marting, We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards, Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

I.asher, United Kingdom

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent manager Excellent customer service Good location
Stayed 3 nights in Dec 2020
Response from L. Schembri on 24 Dec 2020
Dear I.asher We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our manager and service are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards and seasons greetings. Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from L. Schembri on 20 Oct 2020
Dear Anonymous, We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards, Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2020
Response from L. Schembri on 6 Oct 2020
Dear Simone, We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Brenda

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Excellent complex
It is a very nice place with excellent view. The apartment is big and comfortable.
Stayed 3 nights in Jul 2020
Response from L.Schembri on 7 Jul 2020
We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the view and apartment size are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards.

8/10 Good

Annhelica

Stayed 1 night in Jun 2020
Response from L.Schembri on 7 Jul 2020
We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.

10/10 Excellent

Verified traveller

Stayed 9 nights in Mar 2020
Response from Pauline on 23 Mar 2020
Dear Guest, Thank you for the great review of our Resort! We are glad that you enjoyed your stay and it was a pleasure to have you with us. We hope to see you again very soon. Sincerely, Pauline Lauria Danilin

4/10 Poor

Anna

Travelled with group
Disliked: Staff & service, property conditions & facilities
This resort should be rated as a 2.5 star instead of 4 star accomodation. It looks very tired with dirty grout, damaged and needs to be restored
Stayed 6 nights in Feb 2020
Response from Pauline on 3 Mar 2020
Dear Guest, Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and we are constantly doing improvements to our Apartments to further meet guest’s expectations. It is feedback like this that we learn from and use to improve. We hope to welcome you back to our Resort very soon! Sincerely, Pauline Lauria Danilin

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff were really nice,reception, manager and especially Bor from the restaurant very lovely lady. Really enjoyed our stay although the property could do with a little updating but other than that, really welcoming and Malta is such a beautiful and welcoming country. Everyone is so nice. Will definitely visit again and again. Thank you Ax sunny coast resort. See you soon x
Stayed 3 nights in Feb 2020
Response from Pauline on 3 Mar 2020
Dear Guest, Thank you for the great review of our Resort! We are glad that you enjoyed your stay and it was a pleasure to have you with us. We hope to see you again very soon. Sincerely, Pauline Lauria Danilin

8/10 Good

tamara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect location in a family friendly apartment, great staff,
Stayed 1 night in Feb 2020
Response from Pauline on 3 Mar 2020
Dear Guest, Thank you for the great review of our Resort! We are glad that you enjoyed your stay and it was a pleasure to have you with us. We hope to see you again very soon. Sincerely, Pauline Lauria Danilin

10/10 Excellent

Joe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place and great location! 100% recommend staying here.
Stayed 5 nights in Feb 2020
Response from Pauline on 27 Feb 2020
Dear Guest, Thank you for the great review of our Resort! We are glad that you enjoyed your stay and it was a pleasure to have you with us. We hope to see you again very soon. Sincerely, Pauline Lauria Danilin

10/10 Excellent

Verified traveller

Stayed 11 nights in Feb 2020
Response from Pauline on 27 Feb 2020
Dear Guest, Thank you for rating our Resort. We hope to welcome you back very soon! Sincerely, Pauline Lauria Danilin

10/10 Excellent

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area with good amenities
Wonderfl location and nice sea views from balcony. Good value for money and alls taff very courteous. Bathrooms need updated apart from that everything was fine,
Stayed 4 nights in Feb 2020
Response from Pauline on 20 Feb 2020
Dear Guest, Thank you for the great review of our Resort! We are glad that you enjoyed your stay and it was a pleasure to have you with us. We hope to see you again very soon. Sincerely, Pauline Lauria Danilin

8/10 Good

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Pauline on 12 Feb 2020
Dear Guest, Thank you for the great review of our Resort! We are glad that you enjoyed your stay and it was a pleasure to have you with us. We hope to see you again very soon. Sincerely, Pauline Lauria Danilin