Ratings based on 562 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Couples
by A verified traveller from Wiltshire

Maybe not quite a 5*!

Posted 04-Apr-2017
Pros: Location was brilliant. Staff were lovely. Buffet breakfast choices were fantastic. Smell in the reception area - yes really :)
Cons: Pillow options. Modernise furniture in bedroom.
Location: Location 1st class. Up the hill - buses - variety of restaurants. 10-15 minute walk: beach - shops - casino -.trips (land and sea) - supermarket
Lovely hotel in a fantastic area, with everything you need within walking distance. Our room was lovely but maybe not quite 5* due to the finish. The staff, all of them, were fantastic and friendly and nothing was too much bother for them.
Comment from Hotel Management
10-Apr-2017 by Dorianne Formosa, Hotel Management
Dear Guest, Many thanks for taking your time to review our Hotel. We are pleased to read that you found the location convenient and were satisfied with the selection we offer for breakfast. May we look forward to welcome you back. Sincerely, Dorianne Formosa Guest Relations Manager
5out of 5
Recommended
for Everyone
by A verified traveller from kent uk

Great hotel near beach

Posted 03-Jan-2017
Great hotel with great spa facilities! Spent new year there and loved it! Drinks are little pricey but other than that all good!
Comment from Hotel Management
04-Jan-2017 by Dorianne Formosa, Hotel Management
Dear Guest, Many thanks for taking your time to share your positive experience with future guests. We are pleased to read that you visited us during the new year period and you were satisfied with our spa facilities. May we look forward to welcome you back. Sincerely, Dorianne Formosa Guest Relations Manager
4out of 5
by Cesare

This traveller left a rating score only Posted 27-Dec-2016 on Hotels
4out of 5
Recommended
for Everyone
by A verified traveller from uk

Friendly helpful and accommodating

Posted 20-Dec-2016
On the first night I didn't have a good night sleep cos the weather was bad,my room was really noisy picking up noise from the sliding door.Next day had to complain and requested to move us to another room without any questions they move us to more quieter room.I will recommend this hotel to my friend and family without any doubt.
Comment from Hotel Management
22-Dec-2016 by Dorianne Formosa, Hotel Management
Dear Guest, Many thanks for taking your time to review our Hotel. We are pleased to read that you found our team friendly and helpful. We will definitely share your positive comments with the team who strive hard on a daily basis to exceed our guests expectations. May we look forward to welcome you back. Sincerely, Dorianne Formosa Guest Relations Manager
5out of 5
by A verified traveller

Good Hotel

Posted 12-Dec-2016 on Hotels
good base for exploring the island
Comment from Hotel Management
14-Dec-2016 by General Manager, Hotel Management
Dear Guest, Many thanks for taking your time to review our Hotel. May we look forward to welcome you back. Sincerely, Dorianne Formosa Guest Relations Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Dec-2016
Lovely hotel. Nice touch with the unexpected anniversary treat. Close to bus stop that can take you to the main areas in Malta. Shame about the recent damage to the swimming pool from the storm last month resulting in noise in mornings from the repairs. Would have been nice to be informed of these potential disturbances beforehand or offered free breakfast perhaps given frequent emails with the hotel re: transfers etc. Nice pool area 5 minute walk from main pool. Away from hustle of nearby St Julians which is accessible by bus.
Comment from Hotel Management
25-Jan-2017 by Dorianne Formosa, Hotel Management
Dear Guest, Many thanks for taking your time to review our Hotel. We are delighted to read that you stayed with us to celebrate your anniversary and enjoyed the treat. On the other hand we regret to learn about your disappointment. May we look forward to welcome you back should you ever plan to visit the Island. Sincerely, Dorianne Formosa Guest Relations Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel away from the bustling crowd

Posted 19-Nov-2016
Had an enjoyable stay. Only problem was the airconditioning which didn't work properly
Comment from Hotel Management
19-Nov-2016 by Dorianne Formosa, Hotel Management
Dear Guest, Many thanks for taking your time to review our Hotel. We are pleased to read that you had an enjoyable stay and you found the location convenient. May we look forward to welcome you back. Sincerely, Dorianne Formosa Guest Relations Manager
1out of 5
by A verified traveller

Service not adequate for 5* hotel

Posted 09-Nov-2016 on Hotels
On the first night of our stay we experienced one of the worst storms Malta has experienced. The sea waves were splashing onto our fourth floor balcony and the howling winds kept us awake most of the night. In the morning the lifts were not in use and a member of staff asked us to use the fire exit, as we entered the main hall and discovered the lower level of the building was flooded. We understand the hotel had damage to its building that caused unexpected difficulties but feel it could have been handled more appropriately and dealt with better from a customer service perspective, as we received no assurance that the building was safe to occupy nor were we informed or updated on developments after the flooding or offered the change of accommodation at the time of the other guests. It felt as if those guests that didn͛t raise their voices and complain were not taken into consideration.
Comment from Hotel Management
11-Nov-2016 by General Manager, Hotel Management
Dear Guest, Many thanks for taking your time to review our Hotel. We regret to learn about your disappointment. Please rest assured that health and safety of our team and guests is of utmost importance for us. We understand your concern and we apologise if you we did not reach your expectations. Following the storm level 1 of the hotel was completely closed. Kindly note that a letter was also delivered to each guest room on the day of the storm to inform our guests about the situation. May we have another opportunity to welcome you back. Sincerely, Dorianne Formosa Guest Relations Manager
3out of 5
Recommended
for Everyone
by A verified traveller from London

Not really a five star hotel

Posted 30-Oct-2016
Pros: Staff friendly Breakfast was filling lots of choice. Lovely sea view room.
Cons: Dated furniture hotel needs updating. There should more restaurants to eat in. Found the female concierge unhelpful when I enquired about trips and possibly things to do.
Location: A few things to do nearby, nice beach in St George's bay a good place to eat is the bull and caviar.
Comment from Hotel Management
01-Nov-2016 by Dorianne Formosa, Hotel Management
Dear Guest, Many thanks for taking your time to review our Hotel. We are pleased to read that your found our team friendly and were satisfied with the room we provided. On the other hand we regret to learn that we did not reach your expectations in other areas. Your comments will be shared with the people concerned. May we look forward to welcome you back. Sincerely, Dorianne Formosa Guest Relations Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Oct-2016
Pleasing hotel in a great location. Staff very helpful and friendly. Hotel facilities are great. My only negative comment is the rooms could do with freshening up. (A bit dated) (Very comfy bed)
Comment from Hotel Management
01-Nov-2016 by Dorianne Formosa, Hotel Management
Dear Guest, Many thanks for taking your time to review our Hotel. We are pleased to read that you found the location great and were satisfied with the facilities we offer. May we look forward to welcome you back. Sincerely, Dorianne Formosa Guest Relations Manager