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Room was spacious and clean. The entire staff could not have been more pleasant and accommodating. Breakfast buffet was very good- a lot of options. Mixed fruit was so fresh. Medical center is right across the street - always a good thing. Would absolutely stay there again.
We needed a spot for 1 night close to I87. This fit the bill. Management should remind front desk staff to smile and say hello at least she was efficient. The room was finr and spacious but the toilet did not work well. Free parking and breakfast also nice.
Nice and quiet. Front desk staff very pleasant and helpful!!
in room needed: broken shower head, bathroom tile grout dirty in some areas, 2nd day of stay housekeeping did not make bed or clean room, only dropped off clean towels and emptied garbage bin.
GLENDA B
Stayed 3 nights in Feb 2024
8/10 Good
Jennifer
18 Feb 2024
Liked: Property conditions & facilities
The rooms were very spacious and clean.
I did not like the breakfast environment. All of thr tables were occupied so I had to sit in the lobby in front of the sliding door. I felt a 20 degree breeze blow in everytime a guest entered or left. The dining room attendant seemed annoyed at all of the dirty dishes that accumulated - she was banging dishes in the middle of the dining area. I waited in a line for the buffet, but the bowl of scrambled eggs quickly depleted as did the hot water for tea.
We stayed 2 nights and I was surprised to find on our second night the bed wasn't made by housekeeping. We did receive fresh towels, the coffee was restocked (although the mugs and water glasses were not) and the trash was taken out. We didn't place any personal belongings on the bed so there was nothing of value for the workers to touch or move. We assume making the bed and providing clean glassware is part of housekeeping.
We had excellent stay in Hyatt. Easy parking, very nice staff, comfortable rooms (we took two rooms), yummy breakfast.... just one thing we didnt try was the pool.. but overall, it was a perfect stay with family incl kids 3 yo and below 1yo.
We loved our King leisure room but the bathroom could have been larger. Very clean, staff were remarkable especially Linda our breakfast preparer, we would have liked the option of vending machines only because the little cafe basically only offered fried foods. But, we liked the Hyatt and we will use it again!
We enjoyed our stay at the hotel so much that we decided to extend our visit. It was nice having a separation between the sleeping quarters from the sitting area.
Very accommodating staff provided a warm and wonderful atmosphere during our over Christmas stay! Great breakfast buffet and delicious salads ensured we had plenty of food and comfort!
Kevin
Stayed 3 nights in Dec 2023
6/10 Okay
Aaron
Travelled with family
31 Dec 2023
Liked: Staff & service
The property is showing wear, especially its hallway carpeting. Cleanliness needed improvement. Also, the rooms were scented, which was surprising. The breakfast was ok, but not excellent, as I had hoped.
Aaron
Stayed 1 night in Dec 2023
6/10 Okay
Sienna
Travelled with pets, Travelled with partner
29 Dec 2023
Disliked: Property conditions & facilities
Although the staff was helpful, for the price we paid it was disappointing that we had to switch rooms as soon as we got there bc the rug was soaked in the room we were in. The next room we were moved to had stains on the floor also near the AC likely due to similar leaks. Also 75$ dog fee is the highest I’ve seen at any hotel