Indoor pool, outdoor pool, pool umbrellas, pool loungers

Reviews of The Phoenicia Malta

5 out of 5
The Phoenicia Malta
The Mall, Floriana, Malta

Reviews

9.2

Wonderful

Rating 10 - Excellent. 675 out of 1003 reviews" "
Rating 8 - Good. 252 out of 1003 reviews" "
Rating 6 - Okay. 52 out of 1003 reviews" "
Rating 4 - Poor. 17 out of 1003 reviews" "
Rating 2 - Terrible. 7 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the proximity, and how the room was decorated. But it was a bit tight on space.
Stayed 3 nights in Mar 2024
Response from Quality Assurance Manager on 19 Mar 2024
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We were delighted to read of the overall positive feedback you have been providing. Equally, whilst I apologise for any inconvenience caused with the size of the room during your stay, instead of size, our room categories mainly differ by either having a balcony or not or whether they have harbour views or a view of Floriana or the Bastion walls.However, rest assured that I will put a note in your profile and should you ever stay at The Phoenicia again sometime in the future, we will try to allocate a room with a different layout, which might suit you better.Thank you again for your kind attention and comments. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future.Kind regards John Abela Quality Assurance Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Staff are charming and extremely helpful. The Spa facilities are excellent. The outside pool is cold in early March but a very invigorating way to start the day and what a fabulous view across the harbour. I will certainly be staying again. Thank you for your hospitality.
Stayed 2 nights in Mar 2024
Response from Quality Assurance Manager on 19 Mar 2024
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues, especially with Mario who I am certain will be equally pleased to read of your appreciation.Thank you again for your kind attention and comments. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta in the near future.Kind regards John Abela Quality Assurance Manager

10/10 Excellent

Elisa

Wonderful hotel at the gates of the old city. Perfect location.
Stayed 4 nights in Feb 2024
Response from Quality Assurance Manager on 28 Feb 2024
Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta.We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta.Kind regardsJohn AbelaQuality Assurance Manager

8/10 Good

Pablo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very comfortable. Breakfast was one of the best I’ve had in a hotel. The courtyard is great for tea and relaxing with a book. Loved the spa massages. Lovely garden and grounds. The only thing that detracted somehow was that the rooms were relatively small, and the furniture looked a bit tired. We had to upgrade ours. All in all a great hotel
Stayed 5 nights in Dec 2023
Response from John Abela - Quality Assurance Manager on 15 Feb 2024
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I trust you also enjoyed your stay in Malta and had a pleasant onward journey.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues, especially with those mentioned who I am certain will be equally pleased to read of your appreciation.Equally, whilst I apologise for any inconsistency experienced, The Phoenicia Malta was built in Art Deco style more than 75 years ago and is the island’s most historic hotel. While this provides the hotel with its unique old-world charm, it unfortunately also comes with certain limitations not present in new buildings, one of them being varying room sizes. I believe we have about 10 different room layouts in each category, whereas the actual size never varies by more than a couple of square metres.Instead of size, our room categories mainly differ by either having a balcony or not or whether they have harbour views or a view of Floriana or the Bastion walls.However, rest assured that I will put a note in your profile and should you ever stay at The Phoenicia again sometime in the future, we will try to allocate a room with a different layout, which might suit you better.Thank you again for your kind attention and comments. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta.Kind regards John Abela Quality Assurance Manager

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel! I was shocked by the high quality of the service. The staff were superb, genial, knowledgeable, endlessly helpful, etc. Turndown and room service were highlights as well. The spa and pool and gym facilities were knockouts, and the gardens were extensive and really lovely. This is the best hotel in Valletta and among the best in mediterranean Europe! Very special experience and im keen to revisit this hotel and city again soon!
Stayed 2 nights in Jan 2024
Response from Quality Assurance Manager on 22 Jan 2024
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain will be equally pleased to read of your appreciation.We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta.Kind regardsJohn AbelaQuality Assurance Manager

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Great location. And friendly and efficient staff. Clean and tidy. Super hotel
Stayed 8 nights in Dec 2023
Response from Quality Assurance Manager on 10 Jan 2024
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain will be equally pleased to read of your appreciation. Thank you again for your kind attention and comments. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the opportunity and pleasure of welcoming you back at The Phoenicia Malta in the new year 2024.Kind regards John Abela Quality Assurance Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing you would expect from the best hotel in Malta.
Stayed 4 nights in Nov 2023
Response from Quality Assurance Manager on 19 Dec 2023
Dear Sir, Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta. Kind regards John Abela Quality Assurance Manager

10/10 Excellent

SVETLANA

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect as always)
Stayed 1 night in Nov 2023
Response from Quality Assurance Manager on 4 Dec 2023
Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta.Kind regards John Abela Quality Assurance Manager

10/10 Excellent

SVETLANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Quality Assurance Manager on 28 Nov 2023
Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta.We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta.Kind regards John Abela Quality Assurance Manager

10/10 Excellent

Mrs am mears esswood

Stayed 1 night in Aug 2023
Response from Quality Assurance Manager on 15 Nov 2023
Dear Mrs. Mears Esswood, Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I trust you enjoyed your stay in Malta and had a pleasant onward journey. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require in the meantime. Kind regards John Abela Quality Assurance Manager

10/10 Excellent

Michele

Stayed 2 nights in Oct 2023
Response from Quality Assurance Manager on 6 Nov 2023
Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I trust you enjoyed your stay in Malta and had a pleasant onward journey.We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require. Kind regards John Abela Quality Assurance Manager

10/10 Excellent

Hamish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel in amazing location
Stayed 3 nights in Oct 2023
Response from Quality Assurance Manager on 31 Oct 2023
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I hope you had a pleasant onward journey.We sincerely look forward to welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require. Kind regards John Abela Quality Assurance Manager

10/10 Excellent

Rod

Stayed 4 nights in Oct 2023
Response from Quality Assurance Manager on 20 Nov 2023
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I trust you enjoyed your stay in Malta and had a pleasant onward journey.We remain at your complete disposal for any further information or assistance you may require, and sincerely look forward in having the pleasure of welcoming you back at The Phoenicia Malta.Kind regards John Abela Quality Assurance Manager

10/10 Excellent

Mary Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility is extraordinary. It is truly a work of art and a place to see. I would absolutely stay here again and again.
Stayed 2 nights in Oct 2023
Response from Quality Assurance Manager on 30 Oct 2023
Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I hope you had a pleasant onward journey.We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require. Kind regards John Abela Quality Assurance Manager

10/10 Excellent

Ninian

Stayed 4 nights in Oct 2023
Response from Quality Assurance Manager on 30 Oct 2023
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I hope you had a pleasant onward journey.We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require. Kind regards John Abela Quality Assurance Manager

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel - excellent service and friendly staff. Highly recommend.
Stayed 5 nights in Oct 2023
Response from Hotel Quality Assurance Manager on 10 Oct 2023
Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain will be equally pleased to read of your appreciation.Thank you once again for your kind review. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future, and remain at your complete disposal for any further information or assistance you may require.Kind regardsJohn AbelaQuality Assurance Manager

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at The hotel Phoenicia was top rate. The staff were all very friendly and always smiling. Nothing was too much trouble and anything asked for was dealt with promptly. The breakfast buffet is amazing it has everything. The outside pool area is lovely with views over the harbour. It is located close the the main Republic Street east walking to all the bars, cafes and restaurants. Excellent all round. Highly recommend it to anyone.
Stayed 7 nights in Sep 2023
Response from Hotel Duty Manager on 28 Sept 2023
Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain will be equally pleased to read of your appreciation.Thank you once again for your kind review. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require.Kind regardsJohn AbelaDuty Manager

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Quality Assurance Manager on 2 Oct 2023
Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require.Kind regardsJohn AbelaQuality Assurance Manager

10/10 Excellent

Albert, Baltimore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacob at the front desk is amazing. Lee is a gold key recipient in Malta. He is a wealth of knowledge.
Stayed 3 nights in Sep 2023
Response from Hotel Duty Manager on 22 Sept 2023
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.As you might imagine, the feedback gained from our guests allows us to endeavor to strive for ways in which we continuously improve the service and experience offered. All guests' comments are truly valuable to us so that we deliver the experience we are known for.We were therefore delighted to read of the overall positive feedback you have been providing. Your comments will also be shared with all my colleagues, especially Lee and Jacob who I am sure will be equally thrilled to read such a review.Thank you once again for your kind comments. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you might require in the meantime.Kind regardsJohn AbelaDuty Manager

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location and attentive staff
Stayed 4 nights in Sep 2023
Response from Hotel Duty Manager on 22 Sept 2023
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.As you might imagine, the feedback gained from our guests allows us to endeavor to strive for ways in which we continuously improve the service and experience offered. All guests' comments are truly valuable to us so that we deliver the experience we are known for.We were therefore delighted to read of the overall positive feedback you have been providing. Thank you once again for your kind comments. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you might require in the meantime.Kind regardsJohn AbelaDuty Manager

10/10 Excellent

Marinus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pefection! If only all hotels were like this.
If you want to indulge yourself do it here! The hotel is about complete service from the moment you step through the door. The doormen are friendly and full of advise, the people on reception are friendly and accommodating, the staff in the restaurants are witty, friendly and clearly always out for giving the best possible service. Training of all staff is clearly good, because I did not find a weak link. That said, special thanks to Rose in the main/breakfast restaurant and Joe on the door! These 2 always smiled, always had time for some advise, always super professional! Perfect ambassadors! The hotel has a super pool, with great views over the harbour and city. The hotel is on the doorstep to Valletta and only some 15 minutes away from the airport. We enjoyed every minute of our stay here. And we will be back!
Stayed 3 nights in Sep 2023
Response from Hotel Duty Manager on 19 Sept 2023
Dear Marinus,May I thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.As you might imagine, the feedback gained from our guests allows us to endeavor to strive for ways in which we continuously improve the service and experience offered. All guests' comments are truly valuable to us so that we deliver the experience we are known for.We were therefore delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues, especially those mentioned who I am certain, will be equally pleased to read of your appreciation.Thank you once again for your kind comments. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future, and remain at your complete disposal for any further information or assistance you may require in the meantime.Kind regardsJohn AbelaDuty Manager

10/10 Excellent

matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Malta has many decent hotels but this is the truly excellent one. An amazing history and really beautiful property, with a stunning pool. But it's the staff that make a difference and here they are superb - service retains a Maltese friendliness even though a global crew. Probably the best hotel in Malta and one that doesn't rest on its laurels. Really impressed.
Response from Quality Assurance Manager on 30 Oct 2023
Dear Sir,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I hope you had a pleasant onward journey.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain will be equally pleased to read of your appreciation.Thank you once again for your kind comments. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require.Kind regardsJohn AbelaQuality Assurance Manager

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Fantastic hotel, old school charm and service. Will be back.
Stayed 5 nights in Aug 2023
Response from Hotel Duty Manager on 9 Sept 2023
Dear Sir,May I thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues mentioned, who I am certain, will be equally pleased to read of your appreciation.With this in mind, we truly hope to be afforded the opportunity of welcoming you back to The Phoenicia in the near future.In the meantime I remain at your complete disposal for any information or assistance you may require.Kind regardsJohn AbelaDuty Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to Valletta and very convenient, but luxurious. Great pool & bar!
Stayed 5 nights in Aug 2023
Response from Hotel Duty Manager on 3 Sept 2023
Dear Madam,Thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.We were delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues who I am certain, will be equally pleased to read of your appreciation.With this in mind, we truly hope to be afforded the opportunity of welcoming you back to The Phoenicia in the near future. In the meantime, I remain at your complete disposal for any further information or assistance you may require.Kind regardsJohn AbelaDuty Manager

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities including several restaurants and bars, indoor and outdoor swimming pools and very friendly and helpful staff - highly recommended.
Stayed 8 nights in Aug 2023
Response from Hotel Duty Manager on 25 Aug 2023
Dear Sir,May I thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.As you might imagine, the feedback gained from our guests allows us to endeavor to strive for ways in which we continuously improve the service and experience offered. All guests' comments are truly valuable to us so that we deliver the experience we are known for.We were therefore delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues, who I am certain, will be equally pleased to read of your appreciation.With this in mind, we truly hope to be afforded the opportunity of welcoming you back to The Phoenicia in the near future.If at such time, I can be of any assistance in regards to any queries you may have, please do not hesitate to contact me directly.Kind regardsJohn AbelaDuty Manager

10/10 Excellent

Shinichiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Duty Manager on 25 Aug 2023
Good afternoon,May I thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.As you might imagine, the feedback gained from our guests allows us to endeavor to strive for ways in which we continuously improve the service and experience offered. All guests' comments are truly valuable to us so that we deliver the experience we are known for.We were delighted to read of the overall positive feedback you have been providing. With this in mind, we truly hope to be afforded the opportunity of welcoming you back to The Phoenicia in the near future.If at such time, I can be of any assistance in regards to any queries you may have, please do not hesitate to contact me directly.Kind regardsJohn AbelaDuty Manager

10/10 Excellent

Wendy P Wong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing outdoor pool next to the fortress wall of Valletta!! Indoor spa & pool! Didn’t discover these until after visiting all the sights but be sure to experience from day one. Service was impeccable. Prosecco breakfast, try the local specialities, carved ham, pickled eggs, herbs with cheese, dates, carob, capers... Turn down service, cold drinks in waiting after hot days in your mini bar. Luxurious toiletries, Aqua line. Nits: hubby complained about too many and too large pillows ;). Pool bar could use glasses vs plastic. Our shower leaked. Some of furnishings throughout the hotel needs updating, Eg wicker, carpets, and the like.
Stayed 3 nights in Aug 2023
Response from Hotel Duty Manager on 25 Aug 2023
Dear Ms. Wong,May I thank you for taking the time to provide us with your feedback following your recent stay at The Phoenicia Malta. I do hope you enjoyed your overall time in Malta and had a pleasant onward journey.As you might imagine, the feedback gained from our guests allows us to endeavour to strive for ways in which we continuously improve the service and experience offered. All guests' comments are truly valuable to us so that we deliver the experience we are known for.We were therefore delighted to read of the overall positive feedback you have been providing and I will ensure that your comments are shared with all my colleagues, who I am certain, will be equally pleased to read of your appreciation.Equally, thank you for your comments about the hotel furnishings. Please note that The Phoenicia was built in Art Deco style more than 80 years ago and is the island’s most historic hotel. During the extensive restoration and refurbishment project in 2016/17, all of our rooms were completely renovated with brand new bathrooms, new mattresses and soft-furnishings, while carpets were removed to expose the original sought-after Maltese floor tiles. The design was intended to give the rooms a fresh, contemporary Mediterranean feel and it seems these guests did not approve the new design.With this in mind, we truly hope to be afforded the opportunity of welcoming you back to The Phoenicia in the near future.If at such time, I can be of any assistance in regards to any queries you may have, please do not hesitate to contact me directly.Kind regardsJohn AbelaDuty Manager

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2023
Response from Hotel Duty Manager on 14 Aug 2023
Dear Madam,Thank you so much for taking the time to send your feedback. If we can be of any assistance in the future when you next plan a visit to Malta please don’t hesitate to reach out as we very much look forward to welcoming you back to The Phoenicia Malta.Kind regardsJohn AbelaDuty Manager

10/10 Excellent

MAURICIO

Travelled with family
Liked: Amenities
AMAZING HOTEL
Stayed 2 nights in Aug 2023
Response from Hotel Duty Manager on 9 Aug 2023
Dear Sir,Thank you so much for taking the time to send your feedback. I am delighted to hear that you enjoyed your stay with us at The Phoenicia Malta.Thank you once again for your kind time. I remain at your complete disposal for any further information or assistance. In the meantime, I sincerely look forward to having the pleasure of welcoming you back sometime soon.Kind regardsJohn AbelaDuty Manager

10/10 Excellent

Veronica Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff excellent. First class service. Comfortable room with huge well appointed bathroom. Fabulous grounds. Only disappointment was the Club Bar. No more Club Sandwiches when we don’t want a big evening meal
Stayed 7 nights in Jul 2023
Response from Hotel Duty Manager on 25 Jul 2023
Dear Madam, Thank you so much for taking the time to send your feedback. I am delighted to hear that you enjoyed your stay with us at The Phoenicia Malta. Equally, whilst I apologise for any inconsistency experienced at The Club Bar, your comments have been forwarded to our Food & Beverage Manager for further consideration and action.Thank you once again for your kind time. I remain at your complete disposal for any further information or assistance. In the meantime, I sincerely look forward to having the pleasure of welcoming you back. Kind regards John Abela Duty Manager

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible hotel and staff, 10/10 in every way, shape and form!
Stayed 3 nights in Jul 2023
Response from Hotel Duty Manager on 12 Jul 2023
Dear Sir,Thank you so much for taking the time to send your feedback. I am delighted to hear that you enjoyed your stay with us at The Phoenicia Malta.Thank you once again for your kind time. I remain at your complete disposal for any further information or assistance. In the meantime, I sincerely look forward to having the pleasure of welcoming you back.Kind regardsJohn AbelaDuty Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed reaction.
The Phoenicia is in a great position on the edge of overcrowded Valletta. We chose the hotel for our last night in Malta based on the idea of relaxing by the pool in the garden and it being near the ferry from Gozo and the ferry to Sicily. We were so surprised to learn that the pool area on the very hot day we arrived was not surrounded by their lovely garden but high stone walls allowing the area to literally bake. Other guests did not seem to mind but we found it highly unpleasant. Might be great in winter but I would suggest it is a major summertime design flaw. It is a fine hotel but over priced and over hyped. One staff member, Craig was notably friendly and helpful but others disinterested.
Stayed 1 night in Jul 2023
Response from Hotel Duty Manager on 10 Jul 2023
Dear Anonymous,Thank you so much for taking the time to send your feedback. I am sorry to hear that you did not enjoy certain aspects of your stay with us at The Phoenicia Malta.I will certainly forward your comments to Craig, who I am sure will be thrilled to hear about your review.Equally, whilst I apologise for any misunderstanding regarding the location of our pool, the deck is at the end of our extensive 7.5 acres of gardens, adjacent to the historical bastion walls built by the knights.Thank you so much for taking the time to send your feedback. I am delighted to hear that you generally enjoyed your stay with us at The Phoenicia Malta.Thank you once again for your kind time. I remain at your complete disposal for any further information or assistance. In the meantime, I sincerely look forward to having the pleasure of welcoming you back.Kind regardsJohn AbelaDuty Manager

10/10 Excellent

Rosemary Catherine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service location and facilities. Winderful hotel.
Stayed 4 nights in Jun 2023
Response from Hotel Duty Manager on 28 Jun 2023
Dear madam,Thank you so much for taking the time to send your feedback. I am delighted to hear that you enjoyed your stay with us at The Phoenicia Malta. Thank you once again for your kind time. I remain at your complete disposal for any further information or assistance. In the meantime, I sincerely look forward to having the pleasure of welcoming you back.Kind regardsJohn AbelaDuty Manager

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very classy hotel in a convenient location, just a short flat walk to the city gates of the old town. Excellent front desk team. High quality fit out, spacious public spaces with a luxurious ambience. Highly recommend.
Stayed 3 nights in May 2023
Response from Hotel Duty Manager on 8 Jun 2023
Dear Sir,Thank you so much for taking the time to send your feedback and I am delighted to hear that you enjoyed your stay with us at The Phoenicia Malta, especially our facilities and location.Thank you once again for your kind time. I remain at your complete disposal for any further information or assistance you may require. In the meantime, I sincerely look forward to having the pleasure of welcoming you back as our esteemed guests at The Phoenicia Malta.Kind regardsJohn AbelaDuty Manager

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super location, staff very friendly and attentive.
Stayed 3 nights in May 2023
Response from Hotel Duty Manager on 27 May 2023
Dear Sir,Thank you so much for taking the time to send your feedback and I am delighted to hear that you enjoyed your stay with us at The Phoenicia Malta throughout.Thank you once again for your kind time. I remain at your complete disposal for any further information or assistance you may require. In the meantime, I sincerely look forward to having the pleasure of welcoming you back as our esteemed guests at The Phoenicia Malta.Kind regardsJohn AbelaDuty Manager

10/10 Excellent

Tamar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best stays I’ve ever had at a hotel. It’s a beautiful hotel, staff are exceptional and the amenities are fantastic.
Stayed 2 nights in May 2023
Response from Hotel Duty Manager on 18 May 2023
Dear Madam,Thank you so much for taking the time to send such lovely feedback and I am delighted to hear that you enjoyed your stay with us.Thank you again for your time and we are hoping to welcome you back one day. In the meantime, I remain at your complete disposal for any information or assistance you may require.Kind regards,John AbelaDuty Manager

8/10 Good

Kai

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Old world charm. Very central, just by city wall of Valletta. Staff very approachable & helpful.A very please stay. Breakfast food quality good,dinner & afternoon tea choices so so only.
Stayed 4 nights in Apr 2023
Response from Hotel Duty Manager on 30 Apr 2023
Good morning,Thank you so much for taking the time to send your feedback and I am delighted to hear that you generally enjoyed your stay with us at The Phoenicia Malta throughout. Equally, whilst I thank you for your comments regarding our menus, I will forward your suggestions to both our Executive Chef and Food & Beverage Manager for further consideration and action.Thank you once again for your kind time. I remain at your complete disposal for any further information or assistance. In the meantime I sincerely look forward in having the pleasure of welcoming you back as our esteemed guests at The Phoenicia Malta.Kind regardsJohn AbelaDuty Manager

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from Hotel Duty Manager on 17 Apr 2023
Dear Ms. Reid,Thank you so much for taking the time to send your feedback and I am delighted to hear that you enjoyed your stay with us at The Phoenicia Malta.Thank you once again for your kind time. I remain at your complete disposal for any further information or assistance. In the meantime, I sincerely look forward to having the pleasure of welcoming you back as our esteemed guests at The Phoenicia Malta.Kind regardsJohn AbelaDuty Manager

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a few days in Valletta
The Phoenicia is a superbly run luxury hotel just outside the main gate into Valletta. From start to finish our stay there was perfect; the staff are terrific, the property is immaculate throughout and the food is first class. There are lots of accommodation options in Valletta but the Phoenicia is a very polished operation compared to others in our experience, and the small price premium is well worth it.
Stayed 5 nights in Mar 2023
Response from Hotel Duty Manager on 6 Apr 2023
Dear Sir,Thank you so much for taking the time to send your feedback and I am delighted to hear that you enjoyed your stay with us at The Phoenicia Malta.I will certainly pass on your comments to everyone who I am sure will be thrilled to hear such a review. Thank you once again for your kind time. I remain at your complete disposal for any further information or assistance you may require. In the meantime, I sincerely look forward to having the pleasure of welcoming you back as our esteemed guests at The Phoenicia Malta.Kind regardsJohn AbelaDuty Manager

10/10 Excellent

Karen

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Hotel Duty Manager on 21 Mar 2023
Dear Madam, Thank you for your review following your recent stay with us at The Phoenicia Malta. I am glad to hear that you enjoyed your stay. Thank you again for your lovely feedback. We are hoping to welcome you back one day. In the meantime, I remain at your complete disposal for any further information or assistance you may require. Kind regards John Abela Duty Manager

10/10 Excellent

Antonia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A really beautiful hotel with the most impeccable service. The room was very nice and very clean. It was also lovely to have a turndown service in the evening , not so many hotels do this these days. The spa was really modern and the pool very nice. Breakfast was delicious. We really enjoyed drinks in the bar every evening and often the piano would be played.. We were treated to a champagne reception with delicious canapés one evening during which the General Manager welcomed us to the hotel. We absolutely loved staying here it was a pleasure and treat in every way and incredibly good value too for the quality of hotel.
Stayed 4 nights in Mar 2023
Response from Hotel Duty Manager on 21 Mar 2023
Dear Madam, Thank you for your review following your recent stay with us at The Phoenicia Malta. I am glad to hear that you enjoyed your stay throughout. I will certainly forward your comments to my colleagues, especially to Robyn who I am sure will be thrilled to hear such a review.Thank you again for your lovely feedback. We are hoping to welcome you back one day. In the meantime, I remain at your complete disposal for any further information or assistance you may require. Kind regards John Abela Duty Manager

10/10 Excellent

keith

Stayed 4 nights in Mar 2023
Response from Hotel Duty Manager on 21 Mar 2023
Dear Sir, Thank you for your review following your recent stay with us at The Phoenicia Malta. I am glad to hear that you enjoyed your stay. Thank you again for your lovely feedback. We are hoping to welcome you back one day. In the meantime, I remain at your complete disposal for any further information or assistance you may require. Kind regards John Abela Duty Manager

10/10 Excellent

gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2023
Response from Hotel Duty Manager on 21 Mar 2023
Dear Sir, Thank you for your review following your recent stay with us at The Phoenicia Malta. I am glad to hear that you enjoyed your stay. Thank you again for your lovely feedback. We are hoping to welcome you back one day. In the meantime, I remain at your complete disposal for any further information or assistance you may require. Kind regards John Abela Duty Manager

10/10 Excellent

BOBBY, Northfield

Travelled with family
Liked: Cleanliness, staff & service, amenities
great staff so friendly and helpful, great size room and comfy beds, nice deep tub. we enjoyed the stay plenty would repeat
Stayed 2 nights in Mar 2023
Response from Hotel Duty Manager on 21 Mar 2023
Dear Sir, Thank you for your review following your recent stay with us at The Phoenicia Malta. I am glad to hear that you enjoyed your stay throughout. I will certainly forward your comments to my colleagues who I am sure will be thrilled to hear such a review.Thank you again for your lovely feedback. We are hoping to welcome you back one day. In the meantime, I remain at your complete disposal for any further information or assistance you may require. Kind regards John Abela Duty Manager

10/10 Excellent

Matthew Hussey, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2023
Response from Hotel Duty Manager on 21 Mar 2023
Dear Sir, Thank you for your review following your recent stay with us at The Phoenicia Malta. I am glad to hear that you enjoyed your stay. Thank you again for your lovely feedback. We are hoping to welcome you back one day. In the meantime, I remain at your complete disposal for any further information or assistance you may require. Kind regards John Abela Duty Manager

10/10 Excellent

Cheryl

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent location and property. Close to old city.
Stayed 3 nights in Feb 2023
Response from Hotel Duty Manager on 26 Feb 2023
Dear Madam,Thank you so much for taking the time to send your feedback and I am delighted to hear that you enjoyed your stay with us at The Phoenicia Malta, especially our location.Thank you once again for your kind time. I remain at your complete disposal for any further information or assistance. In the meantime, I sincerely look forward to having the pleasure of welcoming you back as our esteemed guests at The Phoenicia Malta in the not-so-distant future.Kind regardsJohn AbelaDuty Manager

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel and staff combine classic style with modern efficiency. The Spa is a great addition, I utilised it regularly and found the relaxation and excellent treatments most helpful to me as a restorative. As a single traveler I was made to feel comfortable and welcomed. A family atmosphere Thank you
Stayed 7 nights in Feb 2023
Response from Hotel Duty Manager on 26 Feb 2023
Dear Madam,Thank you so much for taking the time to send your feedback and I am delighted to hear that you enjoyed your stay with us at The Phoenicia Malta and our services throughout.Thank you once again for your kind time. I remain at your complete disposal for any further information or assistance. In the meantime, I sincerely look forward to having the pleasure of welcoming you back as our esteemed guests at The Phoenicia Malta in the not-so-distant future.Kind regardsJohn AbelaDuty Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect celebration
Clean, comfortable and stylish. We were treated exceptionally well and would love to return one day.
Stayed 4 nights in Feb 2023
Response from Hotel Duty Manager on 26 Feb 2023
Dear Sir,Thank you so much for taking the time to send your feedback and I am delighted to hear that you enjoyed your stay with us at The Phoenicia Malta and our services throughout.Thank you once again for your kind time. I remain at your complete disposal for any further information or assistance. In the meantime, I sincerely look forward to having the pleasure of welcoming you back as our esteemed guests at The Phoenicia Malta in the not-so-distant future.Kind regardsJohn AbelaDuty Manager

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 7 nights in Jan 2023
Response from Hotel Duty Manager on 6 Feb 2023
Dear Sir,Thank you so much for taking the time to send your feedback and I am delighted to hear that you enjoyed your stay with us at The Phoenicia Malta.I will certainly pass on your comments to everyone who I am sure will be thrilled to hear such a review. Thank you once again for your kind time. I remain at your complete disposal for any further information or assistance. In the meantime I sincerely look forward in having the pleasure of welcoming you back as our esteemed guests at The Phoenicia Malta in the not-so-distant future.Kind regardsJohn Abela