Dear Madam,Thank you for the time taken to share your experience of staying with us.We're thrilled to hear that the views and location met your expectations and contributed positively to your stay. It is rewarding to know that you found our breakfast selection to be excellent, as we take pride in offering a varied choice to start the day. Our team is also delighted that you appreciated the cleanliness of your room and the comfort it provided. We acknowledge the current road works and understand they may temporarily affect the tranquility of our surroundings, but rest assured, the beauty and charm of our location remain steadfast.We hope we may have the chance to welcome you back in the future. Kindest regards,Guest Service Department

Dear Madam,We thank you for taking the time to provide us with your feedback.We're thrilled to hear that the decor and amenities of our rooms, as well as the pool area, met your expectations. It's also gratifying that our team's efforts to make your husband's birthday special were appreciated. The views of the harbor and cathedral are indeed a highlight, and we're glad they added to the enjoyment of your stay. We apologize for any inconvenience regarding the tea and coffee replenishment in your room; however, we're pleased that our staff addressed it promptly upon your request.We hope to welcome you back. Best wishes,Guest Service Department

We're delighted to hear you found our hotel clean and appreciated the overall condition of our property, reflecting our commitment to providing a well-maintained environment. We're also grateful for your positive remarks about our service, which our team strives to make exceptional. It's pleasing to know that our room amenities met most of your expectations, contributing to a comfortable stay. We do acknowledge the inconvenience caused by parking and the surrounding construction activity. While the parking situation is influenced by our central location, we continually seek ways to improve the experience, including offering a public parking option next to the hotel.Guest Service Department

Dear Sir, We'd like to thank you for this positive feedback about your stay in our hotel.We're delighted to hear that our staff made a great impression with their attentive service. It's also wonderful to know that our room facilities met your expectations and that the pool and bar area added to your enjoyment. Our team strives to maintain a high standard of cleanliness, and your acknowledgment of their efforts is greatly appreciated.We hope to see you again soon for another enjoyable experience.Best wishes,Guest Service Department

Dear Paul,Thank you for taking the time to share your feedback.We are delighted to hear that you appreciated our great location and very good breakfast. Our buffet offers a wide variety of options, including gluten-free choices, to ensure our guests have a pleasant start to their day.However, we are sorry to hear that you found our property to be run down and our staff apathetic. We acknowledge that some of our rooms and bathrooms may appear outdated, and we are continuously working on improvements to enhance our guests' experience. Regarding the noise, our hotel is located in a lively area, but we do offer rooms with different views to cater to our guests' preferences. We apologize for any inconvenience you may have experienced and appreciate your feedback as it helps us to improve our services.We look forward to welcoming you again. Best regards,Guest Service Department

Dear Keith,Thank you for taking the time to review your stay.We are glad to hear that you found our facilities to be good and appreciated the cleanliness and comfort of your room. Our team works hard to ensure our guests have a pleasant stay, so your positive feedback is much appreciated.We are sorry to hear that the quality of the food did not meet your expectations for a 4-star hotel. We strive to offer a wide variety of international and regional dishes at our Maritimo Restaurant, and we take your feedback seriously. We will share your comments with our culinary team to improve our offerings and ensure a better experience for our future guests.The whole team hopes to see you again in the future.Kind regards,Guest Service Department

Dear Elizabeth,Thank you for taking the time to share your feedback.We are delighted to hear that you found our rooms clean and well-equipped, as well as appreciated the overall condition of the hotel. Our team strives to provide a comfortable and enjoyable stay for all our guests.We apologize for the confusion regarding the breakfast charges during your stay. We understand how frustrating this must have been and we will look into this matter to ensure better communication between our staff and guests in the future. Your feedback is valuable to us as it helps us improve our services.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Department

Dear Leonard,Thank you so much for your positive feedback following your stay.We are delighted to hear that you enjoyed your 11th-floor room with a view of the Marina and promenade.We look forward to welcoming you back. Best wishes,Guest Service Department

Dear Barbara, We would like to thank you for taking the time to leave this review about your recent visit.We are delighted to hear that you enjoyed our prime location and the beautiful view of the marina from your room. It's great to know that you appreciated the short walk to Palma and our lovely pool area.We apologize for any inconvenience caused by the terrace closure at 4 pm due to a private event. We understand the importance of providing our guests with a relaxing and enjoyable experience, and we will take your feedback into consideration for future events. We hope that you were still able to make the most of your stay with us.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Department

Dear Geoff,Thank you so much for your positive feedback following your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.All of the team look forward to seeing you again in the future.Kind regards,Guest Service Department

Dear Sandeep,Thank you for taking the time to review your recent stay.We are glad to hear that you found our property to be great.However, we are truly sorry to hear about your experience with our staff. We pride ourselves on providing excellent customer service, and it is disappointing to know that we did not meet your expectations in this instance. We will address this issue with our team to ensure that it does not happen again in the future. We also apologise for any inconvenience caused by the initial room assignment. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we appreciate your feedback as it helps us improve our services.We hope to welcome you back. Best wishes,Guest Service Department

Dear Irina, Thank you so much for these kind comments about your stay.We are thrilled to hear that you had a great overall experience and particularly enjoyed our breakfast. Our team works hard to provide a wide variety of delicious options to start your day off right.We look forward to welcoming you back.Kind regards,Guest Service Department

Dear Masahiko. Thank you for taking the time to review your recent stay.We are glad to hear that you were satisfied with our service during your stay. Our team always strives to provide the best experience for our guests.We apologize for the issues you encountered with the room amenities. It is important for us to ensure that our rooms are well-prepared for our guests, and we will address your concerns with our housekeeping team. We encourage guests to inform our front desk staff of any issues during their stay, so we can promptly resolve them and ensure a comfortable experience. In the future, please do not hesitate to reach out to us for assistance with any concerns.We hope to have the pleasure of welcoming you back in the future. Kind regards,Guest Service Department

Dear Nicholas, Thank you for your valuable feedback.We are glad to hear that you found our hotel well-located, within walking distance to the old town and marina, and that you appreciated the spacious and clean room. However, we are sorry to hear that you found the beds uncomfortable. We understand that comfort is subjective, and we offer different types of beds and mattresses depending on the room type. We would be more than happy to assist you in finding a room with a bed that better suits your preferences during your next stay.We hope that we may be able to see you on a future occasion. My best regards,Guest Service Department

Dear Mary,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed the magnificent sunrise and the view of the river from your room on the top floor. Our hotel's prime location on the Paseo Marítimo seafront promenade indeed offers spectacular views of the bay and surrounding areas.We appreciate your feedback on the room cleanliness, hotel condition, service, and room amenities. Our team works diligently to provide a comfortable and enjoyable stay for our guests, and we are glad that you found our service to be exceptional. We will continue to strive for excellence in all aspects of our hotel.Thank you again; we hope to welcome you back soon.Kind regards,Guest Service Department

Dear Zlata,Thank you for your review.We are delighted to hear that you enjoyed our great breakfast choices, pool, and the beautiful views from the balcony. Our breakfast buffet is designed to cater to various preferences, and we are glad it met your expectations.We apologize for the inconvenience you faced regarding the room cleanliness and tea bags not being replenished. Our daily housekeeping service is committed to maintaining high standards of cleanliness, and we will address this issue with our team to ensure it does not happen again. We appreciate your feedback and will use it to improve our services.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Department

Dear Klara,Thanks for taking the time to review your stay at our hotel.We are pleased to hear that you enjoyed our property and its prime location. It's great to know that our restaurant team made a positive impression on you as well. We take pride in offering a wide variety of international and regional dishes to cater to our guests' preferences.However, we apologize for any inconvenience you may have experienced with our front desk team. We are committed to providing excellent service, and we will address your concerns with them to ensure that our guests receive the best possible assistance.We also appreciate your feedback on the rooms, and we are continuously working on improvements to enhance our guests' experience. Our hotel offers a range of room types, including Premium Rooms and Junior Suites, which provide additional space and amenities for a more comfortable stay.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Department

Dear April, We are glad to hear that you found the room to be of a good size and enjoyed our pool and bar area. We always strive to provide a pleasant and comfortable environment for our guests. However, we apologize for any inconvenience you experienced during the check-in process. Our official check-in time is from 15:00, and we do our best to accommodate early check-ins whenever possible. We appreciate your understanding and will take your feedback into account to improve our services.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Department

Dear Guest,Thank you for taking the time to review your recent stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best regards,Guest Service Department

Dear Lyn, We appreciate that you took the time to share your experience with us.We are delighted to hear that you found our hotel to be in a great area and appreciated the cleanliness of your room. Our staff takes pride in providing friendly and helpful service, so it's wonderful to know that they made a positive impression on you. However, we apologize for any inconvenience caused by the ongoing roadworks outside the hotel. We understand that this may have affected your stay, but we assure you that the pedestrianization project will ultimately enhance the overall experience for our guests. We also appreciate your feedback regarding the absence of an evening bar. While we do have a pool bar and a lobby bar, we will take your suggestion into consideration for future improvements.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Department

Dear Ashlie,Thank you for reviewing your recent stay with us.We are sorry that your stay with us did not match your expectations. Please don't hesitate to let us know of any issues at the time so that we may take immediate action. We regret that you felt our service fell below the standards expected of us. Rest assured that we will address this with our team members.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Department

Dear Isabel,Thank you for taking the time to share this feedback.We are delighted to hear that you enjoyed your stay with us and appreciated our prime location on the Paseo Maritimo, providing easy access to restaurants and the center of Palma. It's great to know that your room offered a fantastic view of the marina and the cathedral, and that you found it clean and comfortable with a well-equipped bathroom.We apologize for any inconvenience caused by the ongoing roadworks outside the hotel. Rest assured, we are doing our best to minimize the impact on our guests' experience. Your kind words about our service and hotel condition are truly appreciated, and we will continue to strive for excellence in all aspects.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Department

Dear William,We'd like to thank you for reviewing your experience.We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members. We appreciate your comments and will use this to identify areas that need attention.We hope to have the opportunity to welcome you back again on a future occasion.Best regards,Guest Service Department

Dear Minnal,Thank you for your review.We are delighted to hear that you appreciated our brilliant location and stunning views of the harbour. Our hotel indeed offers a prime location for guests to enjoy the beautiful surroundings and explore the nearby attractions.However, we understand that you found the room to be dated and would like to inform you that we are continuously working on improving our facilities to enhance the guest experience. As for the restaurant, we would like to clarify that our Maritimo Restaurant does offer lunch and dinner à la carte, in addition to the breakfast buffet. We apologize if this was not clear during your stay. Nonetheless, we are glad that you found the pool sufficient for relaxation and lounging.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Department

Dear Megan, Thank you for sharing your experience with us.We are delighted to hear that you enjoyed the spacious room and large bathroom, as well as the air conditioning and darkness for a comfortable stay. It's also great to know that you appreciated the balcony and the beautiful view of the harbor. Moreover, we are glad that you found public transportation convenient for reaching the nearby beaches.However, we understand that the distance to the beaches might not be ideal for walking, but as you mentioned, our hotel is well-connected with public transportation, making it easy for our guests to explore the area. We hope this added to the overall enjoyment of your stay.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Department

Dear Paola,Thank you for such a positive review of your stay.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you again on your next stay.Best wishes,Guest Service Department

Dear Tamara,Thank you for taking the time to give us your feedback.We are glad to hear that you appreciated our prime location on the seafront by the marina and enjoyed our standard hotel breakfast. However, we apologize for the inconvenience you faced during the check-in process and the issue with the taxis. We will address these concerns with our team to ensure a smoother experience for our future guests. We understand that the room amenities did not meet your expectations, and we would like to inform you that we offer different room types with varying amenities to cater to our guests' preferences. For your next visit, you may consider booking a Premium Room Sea View, which includes additional amenities such as a coffee maker. We also acknowledge your concern regarding the limited number of plug sockets and will take it into consideration for future improvements.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Department

Dear Guest,We appreciate the time taken to review your stay.We are glad to hear that you enjoyed our excellent breakfast.Thank you for your kind words about our staff and the cleanliness of our hotel. However, we apologize for any inconvenience you may have experienced with the room and the air conditioning. Our rooms have different types of beds and mattresses, and we are continuously working on updating our facilities to ensure a comfortable stay for our guests. We will look into the air conditioning issue and address it accordingly to ensure a pleasant experience for future guests.We look forward to welcoming you back for another visit. Best wishes,Guest Service Department

Dear Tom,Thank you for your review.It is rewarding to know that you had a pleasant experience with us. Thank you for appreciating our team's quality service. This encourages us to continue with our efforts to deliver an excellent experience to all our guests.We hope to welcome you back in the future.Best wishes,Guest Service Department

Dear Ciarán,Thank you for taking the time to share your feedback.We appreciate your kind comment about our team; the acknowledgement of the quality of service on the part of a recent guest is always appreciated.We are also delighted that you enjoyed our pool facilities and found our location ideal for your needs.However, we are sorry to read that your room did not completely meet your expectations and would like to offer our sincere apologies for any difficulty in dealing with the request you had. We will be reviewing this matter with our team to ensure we are more proactive in the future.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Guest Service Department

Dear Fatimoh, Thank you for taking the time to share your feedback.We are delighted to hear that you enjoyed the stunning view from the 10th floor and found our location convenient for your needs. It is also wonderful to know that our team's thoughtful gesture of providing a birthday cake for your daughter made your stay even more special. However, we apologize for any inconvenience caused by the road work outside the hotel, and we hope it did not affect your overall experience too much.We would love to have you return in the future. Kindest regards,Guest Service Department

Dear Guest,Thank you for sharing your experience.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to welcome you back on another occasion. Best wishes,Guest Service Department

Dear Eugene, Many thanks for having taken the time to review your stay. We are very sorry to hear that you experienced noise disturbance due to works going on outside of the hotel. We ask that guests make us aware of any such concerns during their stay so that we may find an immediate and suitable solution. Your comfort is of the utmost importance to us.We hope to have the pleasure of seeing you again in the future. Best wishes,Guest Service Department

Dear jennyeccles, thank you for taking the time to share your experience at our hotel.It is great to know you had a pleasant stay and that our location was so convenient for your needs.Furthermore, it is always delightful for our team to be complimented by a guest and we are pleased that you received the courteous and professional service expected.We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. However, we are sorry that we did not meet the high standards expected of us on this visit. Please don't hesitate to let us know of any issues so that we may take action. We have, nevertheless, addressed this with our housekeeping and maintenance teams.The comfort and convenience of our guests are top priorities and we are sorry that the room temperature was not ideal. Our team are always available to assist with any adjustments needed.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Department