Beautiful, spacious and clean hotel.
Reception staff very helpful and friendly.
We had a garden room which was really very nice.
Pool bar staff extremely overworked, miserable and some plain rude. Food was really nice, however took a long time to come out.
Lovely indoor pool, children loved the basketball/football etc however zero entertainment in the evenings, really lacks atmosphere.
Overall loved the hotel and most of the staff. However, they do need to look at entertainment and staffing issues.
Also to add we were all bitten so much, possibly due to the wetlands over the road, definitely invest in some anti mosquito plugs for the rooms.
Really nice area, much nicer than central Alcudia.