Reception

Reviews of PortBlue Club Pollentia Resort

4 out of 5
PortBlue Club Pollentia Resort
Carretera Alcudia - Pto Pollensa Km 2, Puerto de Pollensa, Alcúdia, Mallorca

Reviews

8.8

Excellent

Rating 10 - Excellent. 483 out of 1003 reviews" "
Rating 8 - Good. 401 out of 1003 reviews" "
Rating 6 - Okay. 74 out of 1003 reviews" "
Rating 4 - Poor. 33 out of 1003 reviews" "
Rating 2 - Terrible. 12 out of 1003 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Elysia

Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023
Response from Cristina on 7 Nov 2023
Dear Elysia,Thank you very much for your commentary, is very much appreciated and we are sorry for your satisfaction rate.Please write us back what can we do in order to improove We remain at your entire disposal,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely property
Lovely property, complete with meandering paths around pools and ponds. A small flock of mallards who preferred the pool to the pond was an unexpected twist to pool time, which delighted our 2 year old. The staff was very friendly and accommodating in the hotel. Restaurant staff was less sharp, but fine. Food was about what you expect from a buffet, fine but not much to write home about. Grilled veggies on the a la carte menu for the pool grill were perfectly done.
Stayed 2 nights in Oct 2023
Response from The Hotel Manager on 4 Nov 2023
Dear Anonymousthank you for your comment about your stay in our hotel. For improve our service, we value every feedback.We hope to see you againKind regards

8/10 Good

Andreas

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice resort with friendly staff
The hotel was very large with lots of activities for families. Small, but nice rooms. The sofa in the room was quite hard. Beds were very good. Good bathroom. Nice pool and jacuzzi area. Breakfast was delicious
Stayed 2 nights in Aug 2023
Response from The Hotel Manager on 4 Nov 2023
Dear Andreas.Thank you for your feedback.Every comment from our customers is very important for us to improve our service day by day.Kind regards

4/10 Poor

Paul

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
some very rude staff, some ignored us some just indifferent, treated as children not guests - being all inclusive no incentive for staff to be nice -ie no tipping mechanism so service reflects that they -it was busy and they were working ...but the vibe was they were annoyed to see you not happy to see you. would not revisit - better options for the money. lights out at 11pm when bars closed at midnight ... really did not want you to be there a second longer than they had to be...
Stayed 4 nights in Aug 2023
Response from The Hotel Manager on 4 Nov 2023
Mr. Paul.thank you for your comment, it is very important for us.We regret that we did not meet your expetations during your stay. We will take action to improve our service.I would like to comment that the bars close at 11:00 p.m.We hope see you soon.

10/10 Excellent

Milorad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from GM on 6 Sept 2023
Muchas gracias por su puntuación

8/10 Good

Michela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent. The property, the food, the staff, cleanliness. All amazing. Overall rating is not 5 stars just because a proper beach with umbrellas and sun beds is reachable by bus to Pollença or Alcudia.
Stayed 7 nights in Jul 2023
Response from GM on 6 Sept 2023
Dear Michaela,Thank you for taking time to share your experience with future guests and recomend us.

8/10 Good

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Good food. Clean rooms. Pool gets very busy though.
Stayed 8 nights in Jul 2023
Response from GM on 28 Jul 2023
Dear Christine, Thank you for your review :)

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The layout of the property did not feel hotel like which we loved, we stayed in the village room which was loverly with a balcony and loungers. The adults only area was perfect for us and quiet which included the breakfast room and pool area with a bar. To the other side of the hotel was the main pool and pool restaurant which was also great with a shop for essentials. We visited the buffet once which offered an abundance of everything for all ages. The water sports to the front of the hotel was also good to have. Alcudia and port pollensa were also close to travel with a taxi for around €10 in both directions. We would definitely go again.
Stayed 5 nights in Jul 2023
Response from GM on 18 Jul 2023
Dear Jayne,Thank you for sharing your experience with future guests and thank you for writing a such wonderful review.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Facilities and staff were lovely, the hotel backs onto the nature reserve which is wonderful and scenic. The front of the hotel faces the ocean across a busy road with rocky access to the water. Lots of kite surfing takes place along this stretch. We we’re thankful to have a hire car as the nearest beach is a couple of miles away. The food and service at the pool side bar and grill was very very good, there was a great selection of drinks available on the all inclusive as well as ice creams for the kids and desserts.
Stayed 14 nights in Jun 2023
Response from GM on 18 Jul 2023
Dear family Crowther,Thank you for taking time to write a such wonderful review. We will share your kind words to all of our workers.

10/10 Excellent

Philip A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel with our two children (5 and 4) in April and enjoyed an excellent holiday. The hotel is located on the main road between Pollenca and Alcudia and although it is not possible to walk to either there is a frequent bus in both directions from the front of the hotel and the taxis are easily found and inexpensive. We didnt regret the location. The hotel itself is well equiped with several pools and good dining and drinking options. We found the food options very good and there was lots of choice for all the family. We stayed all inclusive and enjoyed some drinks in the evening; the all inclusive drinks are main brands, if that is your wish, or there are local options which were also very good. We were very happy with what was on offer. There is a large pool in the centre of the hotel, albeit it is not heated which was an issue in April! There is also a smaller heated pool where our kids spent most of their time. Our room was well equipped and maintained, albeit it was only just big enough for the four of us. All rooms seemed to have a terrace (as we had) or a balcony - very welcome. The staff were friendly and accommodating. We were especially impressed by the animation team who were friendly and enthusiastic. The evening entertainment was fairly limited in April but we certainly enjoyed it as did our kids. Our children went into the kids club and they really enjoyed it. Serena in particular was ace. We will be returning!
Stayed 10 nights in Apr 2023
Response from GM on 27 Apr 2023
Dear Mr. Brown,Thank you very much for taking the time to write such a wonderful review.We hope to see you again

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third visit to PortBlue and we have always had excellent experience here. Really suited to the activities that we required, nice rooms, plenty of space around the hotel.
Stayed 7 nights in Mar 2023
Response from GM on 18 Apr 2023
Dear Mark,Thank you for chosen again our Portblue Club Pollentia, and thank you for the wonderful review. Looking forward to welcoming you again.

10/10 Excellent

Claire Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of the food and drinks were fantastic. The pools were great and we really enjoyed the activities and entertainment. So a great holiday.
Response from GM on 1 Dec 2022
Thank you for taking the time to share your comments with other guests.Customer feedback is extremely valuable to us.

10/10 Excellent

Christian

Stayed 3 nights in Oct 2022
Response from GM on 1 Dec 2022
Thank you for your great valoration. It's important to us.Looking forward to welcoming you again.

10/10 Excellent

Jacques

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff Cleaness But the buffet could be pimp a bit.
Stayed 5 nights in Sep 2022

8/10 Good

Liesel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros and Cons
This is a family resort, and it has pros and cons. The best parts are the amazing spa overlooking the bay, and the proximity to water sports on that same bay. The pools are also nice. The cons are the crazy loud dish banging that accompanies every meal, destroying all ambiance, and the environment - mosquitos, stagnant water, pervasive duck aroma. The food variety is good, but the food itself is not up to par. Service is good, staff is helpful. It’s a lovely place in many ways!
Stayed 3 nights in Aug 2022

8/10 Good

Carlos, Guatemala City

Liked: Cleanliness
Stayed 5 nights in Aug 2022

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic hotel in a great location. If you want to see around the area it's best to hire a car or take organised transport as it's a few kms to the nearest beautiful ports of Pollentia and Alcudia. The pools are great and it's right on the sea front too. Clean resort, very helpful, polite, friendly staff.
Stayed 6 nights in Jul 2022

10/10 Excellent

Ruari

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The perfect place we could have stayed in with our two kids aged 5&8 to make our first family holiday memories. All of the staff were friendly and helpful; absolutely no complaints there. The main pool was beautiful and the spa pool beside it was so lovely and warm. The buffet breakfast was delicious and the themed evening dinner buffets were great too. Only minor downsides were the queuing system for popular things to eat - perhaps the buffet could be reconfigured a little bit. Also, probably with all destinations, you have to wake up early to reserve a sun bed by placing a towel on the spots you want; they are all gone by 9am but they start becoming free again at around 5pm when it is still hot and sunny. It’s a short drive to Pollentia or Alcudia - we hired a car but noticed there were frequent buses from the front of the hotel so a car isn’t a necessity. We would stay here again in a heartbeat!
Stayed 7 nights in Jul 2022

8/10 Good

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Jul 2022

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grwat hotel, amazing staff
I love this hotel - the staff are amazingly helpful and friendly. The pool is great and food and drink options are enough to please thd whole of my family, which is no mean feat! Highly recommended
Stayed 17 nights in Jul 2022

10/10 Excellent

Grace

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our kids were in absolute heaven with the “mini disco” dance every night and amazing performances. Rooms were comfortable and the pool was great. We enjoyed easy access to PortoPollenca and Alcudia. But kids could have spent the whole time on the property! Great gym and spa. Kids camp etc! They have it all.
Stayed 3 nights in Jul 2022

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time ,lovely hotel and great surroundings...just a shame the food wasnt warm enough in the main restaurants .The bar grill at lunch however was great .
Stayed 5 nights in Jul 2022

10/10 Excellent

Olivia M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything! The properly is clean and beautiful. The staff is polite, friendly, and ready to answer any questions. The food was delicious and huge variety. Great for families with kids. The only thing, there is no beach in walking distance, but the pool is huge and clean.
Stayed 10 nights in Jul 2022

8/10 Good

Karen Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed all inclusive, the food was good but not very varied. If you don't eat meat/fish it's very limited. The sea is opposite but no beach. Good spa and gym. The adult pool is lovely but people hog the loungers. Drinks are good, many staff are really friendly. The room was tired but clean. Minibar in room is stocked and included...just wish there had been tea/coffee in room, there was a kettle but nothing to make with it. Bus to Alcudia beach was good, easy to get to Port de Pollensa by public bus. Enjoyed it mostly but wouldn't return.
Stayed 5 nights in Jun 2022

4/10 Poor

Antony

Liked: Staff & service
Disliked: Property conditions & facilities
Property needs updating, lots of starlings nesting in the eaves so early morning wake up. Property gardens are maintained well, however all petrol mowers and cutters so from around 08:15 you are woken with the noise of the machines and feels like being on a building site. Food is average at best. The best item about the hotel are the staff who are excellant
Stayed 14 nights in Jun 2022

6/10 Okay

Rosie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Nice hotel but overpriced for value and under staffed. - Pros - low rise buildings are so much nicer than a towering hotel. The main pool is really great, deep but also shallow areas for the kids. Warmer pool next to the main pool with spa jets. Nice to have the combo of family area and adults only. The interconnecting rooms were a big plus although we were not allocated this on arrival despite 2 requests in writing well in advance. After some juggling rooms were changed for us to accommodate which was helpful as it was one of the reasons we booked. - Cons - The evening entertainment is impossible to escape as it is so loud throughout the resort. The buffet is average, breakfast is nice but the dinners are basic apart from the carvery which is generally nice (pork etc). The pool side food is very poor. The service was also extremely poor throughout the stay and I think this is probably a result of being understaffed. Not very friendly and huge waits to be served drinks during meals and also table service at lunch time by the pool. We actually had meals when we were not even served a drink. Entertainment staff are okay but we’ve experienced far better in other places in Spain. Location is not ideal. It’s next to a nature reserve but not close to a beach. There is a tiny strip of beach to launch kite surfing from but it’s covered in weed and not suitable for swimming. Buses run every 20-30mins but sometimes they drive straight past the hotel.
Stayed 7 nights in Jun 2022

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Craig

Stayed 4 nights in Jun 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2022

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal base for sporting, hiking or general tourist activities.Staff attentive at all times. Food - good selection in buffets, but a little bland. Understandable with the number of people being provided for. First room allocated not good as right beside bike hire base. Alternative was provided without any hassle which was ideal. Quiet with view over garden and ponds.
Stayed 5 nights in Apr 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was not good, too slow and tried to charge me for having 2 rooms on the system under the same name for the same nights
Stayed 4 nights in Mar 2022

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful stay, recommended.
Stayed 2 nights in Feb 2022

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay for a couple. The staff, especially Fathi and Hugo, were extremely friendly and introduced us to a lot of new friends. The place was clean, the food was good, my only wish is that things stayed open a little later (bars closed at 12 presumably because of COVID). Overall fantastic stay and accomodation!
Stayed 5 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful grounds and gardens, good quality rooms with big balcony, kind and helpful staff, excellent food. Fantastic spa. Very family friendly.
Stayed 7 nights in Aug 2021

10/10 Excellent

Liam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Liam

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 14 nights in Jul 2021

8/10 Good

Dorthe Friis

Stayed 7 nights in Jul 2021

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Glad we upgraded the room, lots of space, clean and comfortable. Dinner is varied with plenty healthy options. Spa is incredible.
Stayed 2 nights in Mar 2020

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Conabronte, Llucmajor Majorca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a lovely setting across the road from the beach. So many amenities for all ages. Didn’t stay long enough this time but we will return! Buffet breakfast excellent with so much choice
Stayed 2 nights in Mar 2020
Response from PortBlue Club Pollentia Resort & Spa on 10 Mar 2020
Dear guest, Thank you again for visiting our hotel. Our objective at Club Pollentia is to make sure you have a pleasant stay and we appreciate you for taking the giving us feedback. I would like to take this opportunity to make ourselves available to you, for any of your needs regarding the hotel. Kind Regards. Junior Vasquez

10/10 Excellent

Samantha

Stayed 2 nights in Feb 2020

10/10 Excellent

Eilidh, Troon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the hotel offered free Spa amenities with the booking of the hotel, and that it was nicely layed out for rooms to dining places.
Stayed 10 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of amenities, great service from staff. Clean property
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedsheets not changed , when baby broke glass table in room , it was not swept , slept with it inspite of reporting
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini fridge/bar didn’t chill but part from that really good.
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all we wanted for this time for year and the staff were all very nice. Would be good to have some variety in the kids mini disco entertainment was always the same songs every night.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I liked that there was food all the time , indoor restaurant and outside, drinks anytime. Activities were great , lovely for little children , plenty pools The staff , some very helpful some not but maybe can put this down to language barrier My greatest downfall were the little biting insects
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovrly resort reccomend you visit best place in akcudia
Stayed 3 nights in Oct 2019