Marina

Reviews of Mon Port Hotel & Spa

4 out of 5
Mon Port Hotel & Spa
Carrer Cala d'Egos, Finca La Noria, Port d'Andratx, Andraitx, Mallorca

Reviews

9.0

Wonderful

Rating 10 - Excellent. 125 out of 204 reviews" "
Rating 8 - Good. 62 out of 204 reviews" "
Rating 6 - Okay. 10 out of 204 reviews" "
Rating 4 - Poor. 6 out of 204 reviews" "
Rating 2 - Terrible. 1 out of 204 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is actually amazing! The Nordic spa is top notch and the staff were lovely. We will definitely be back.
Stayed 5 nights in Oct 2023

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 7 nights in Oct 2023

6/10 Okay

LINDA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Could be so much nicer
Stayed 2 nights in Oct 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Oct 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful stay just what was needed . A calm relaxing break . Fantastic breakfast , such friendly cheerful staff but not to ‘in your face’ - nothing was too much trouble . We had a couple of meals in the evening in the restaurant , very nice . All in all super .
Stayed 9 nights in Sep 2023

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!!!
All was very good only one problem the bed was to hard for comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Mandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with wonderful Staff. Highly recommended
Stayed 5 nights in Aug 2023

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Louise

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here several times. Lovely hotel and excellent staff. First class breakfast.
Stayed 4 nights in Jul 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mon Port Experience
Excellent service, staff very friendly and accommodating. Facilities were excellent, with a lovely, relaxed vibe to the place. Our first visit but it was the start of many, I’m sure!
Stayed 2 nights in Jun 2023

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great break in a wonderful hotel
Gorgeous location, walking distance down to the port. Excellent facilities, cracking breakfast. And the service exceptional.
Stayed 4 nights in Jun 2023

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service
Good standard junior suite was probably disappointing in standard
Stayed 4 nights in May 2023
Response from hotel mon port on 13 May 2023
Dear Paul,Thank you for using your time to send a mesage to us in terms of improvement.We hope to see you again in the hotel in a future.Mon Port Team.

10/10 Excellent

Linda Lilian

Stayed 5 nights in Apr 2023

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel i would stay again,,
Stayed 6 nights in Oct 2022
Response from victor on 30 Oct 2022
Dear Customer, Thank you very much for your positive comments and for sharing your experience with us. Do not doubt that I will transmit them to all our staff. We are very pleased to know that our clients get a pleasant experience and we are glad to have achieved it with you. We look forward to meeting you at Mon Port soon again.best regards

8/10 Good

Marik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable. Everything was superb, slight issue with air con in room which was sorted promptly. Would recommend.
Stayed 3 nights in Sep 2022
Response from hotel mon port on 19 Oct 2022
Dear Mr. Marik,Firstly, we would like to thank you very much for choosing our hotel Mon Port as stay for your vacations. We also thank you for your honest review about us since we are aware of how important our guests’ reviews are to keep improving our service.Hopefully you are having a great stay with us, and we will be able to welcome you again as soon as possible.With best regards from Port d’Andratx

10/10 Excellent

Kevin

Stayed 2 nights in Jul 2022

10/10 Excellent

Larissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mon Port was a dream! So glad we decided to stay there compared to other hotels in the area. The room was spacious and clean and the entire property made you feel as though you were in a private oasis. The staff was attentive and always quick to order us another round of drinks or food. I also liked how close the hotel was to the port; it was very easy to walk to dinners, the beach, stores, etc. Only complaint would be that I wish that the hotel was better marked throughout…felt at times as if it was the blind leading the blind trying to find the best way to the town, beach, etc. Would definitely stay here again if I return to Port d’Andratx
Stayed 3 nights in Jul 2022

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Mon port is a beautiful well kept hotel in a quiet area. The staff were friendly and attentive and we felt very safe with regards to COVID. The walk into Andraitx town is lovely and there are lots of restaurants and small shops. We will definitely return.
Stayed 7 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
For how much it cost the hotel was not up to expectations. Breakfast was poor , coffee Luke warm....no attention to detail. No where to put toiletries in the shower....no bin in the actual bedroom.
Stayed 6 nights in Sep 2020
Response from victor Lozoya on 22 Sept 2020
Dear Customer, Due to the current situation, there are things like the trash can in the rooms are not authorized, the restaurant service is not wide as in other years. the hotel is renovated this year, and we are doing our best to get these things resolved immediately On behalf of Mon Port, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel. We genuinely regret the inconvenience caused to you because of this. I hope you would pardon the mistake on our part this time and look forward to welcome you in the future as well.

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2020
Response from Gabriel Mas Vallespir on 11 Aug 2020
Dear Sir/ Madam, Thank you very much for your feedback about our Hotel Mon Port. We hope you enjoyed your stay with us and look forward to meeting you soon again. Best regards from Mallorca

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel with comfortable rooms. Needs renovation in areas and had building work taking place adjacent to their property which really impacted the enjoyment of the pool facilities.
Stayed 7 nights in Jun 2019
Response from Hotel Mon Port & SPA on 19 Oct 2019
Dear guest, Thank you very much for your review. We really appreciate the reviews from our guests since they always help us to improve our service. We would like to let you know that we have planned a rennovation of the hotel for next year. Best regards from Port d'Andratx, Hotel Mon Port Reception

4/10 Poor

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel position and environment was excellent. The port is beautiful and quiet especially when we went in late September. The hotel has excellent facilities with the pools, spa, gym, tennis courts and bike hire but we just did the swimming and running! The beach closest to the hotel is small but serviced though there were some jelly fish around which cut the swimming short.The hotel wS fsb and breakfasts amazing. The staff worked very hsrd but always friendly, courteous and prifessional. Everywhere was spotless and nothing too much trouble. The pool attendant was great, friebdly but always ready to help.Thank you Alien ! Only one concern was the air con was not very efficient in our room, especially at night it seemed. Also, I do not eat meat or fish and the restsurant was very meat and fish orientatd. Having said that they did give me some alternatives abd prepared something for me which was delicious. A lovely stay and highly reommended. Thanks to all the staff.
Stayed 9 nights in Sep 2019
Response from Mon Port team on 17 Nov 2019
thank you for taking the time to review your stay with us. We are very happy to read that you felt at ease and that you enjoyed your stay at our Hotel. This is really one of the things that we try to achieve. Our staff is the greatest asset that we have and they take great pride in their work, year in and out, in order to welcome all our guests and make sure they have a pleasant stay. We are also pleased that you were able to enjoy the variety of food that we serve and cuisine created before you at our show cooking stations, were to your liking as well. We are truly honoured that you chose to stay with us we would love to see you again in our hotel to be able to offer you our service and the new reforms

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

4/10 Poor

Verified traveller

Stayed 9 nights in Sep 2019
Response from Reception on 17 Sept 2019
We are sorry we couldn't reach your expectation, but thank you for staying with us and thank you for your rating we will keep trying to get better every day and we hope your next stay with us gone be better.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
This is my fourth stay at the hotel so that should say something!! Staff in all departments can not do enough for you, nothing seems to be a problem. The food is of good quality and well presented. Will definitely be going back as Andraxt is such a fabulous place.
Stayed 14 nights in Aug 2019

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second visit this summer, service back to its normal fab standard.. We have visited this hotel many times.. This is testimony to how great all staff and hotel facilities are.
Stayed 4 nights in Sep 2019

10/10 Excellent

Bob, Portishead

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone at Mon Port Hotel, was extremely helpful, and all spoke good English, to make up for my abysmal Spanish!! Well done everyone!!
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful food but the menu isn't big enough, if staying for a week or more, especially lunch.
Stayed 7 nights in Sep 2019

8/10 Good

Ali

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed before at the Mon Port. It has lovely public rooms and outside space. It is located up a hill and takes about ten mins to walk into the port. The bedrooms now need updating and are quite tired. The bed was a bit hard for my liking. The breakfast has an extensive choice and the reception team are so helpful. Big plus they have a kettle for tea/coffee in the room
Stayed 5 nights in Aug 2019
Response from Max on 7 Sept 2019
Dear Ali, thank you very much for your assessment. We're glad that you enjoyed your stay in our Hotel Mon Port. Thank you for your comment regarding to our rooms because you are right, the rooms need a change and thats why soon we will have a big renovation in the hotel to make your next stay much more comfortable. Best regards from Mallorca, Hotel Mon Port Team

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Beautiful hotel. Food was excellent as was the service and the staff. Nothing was too much trouble. The swimming pools were great, the sun beds very comfortable and the life guard was fantastic too. All round a brilliant stay and I would highly recommend this hotel.
Stayed 5 nights in Aug 2019
Response from Max on 7 Sept 2019
Dear Tracy, thank you very much for your message. We're really glad that you enjoyed your stay here in our Hotel Mon Port. We always try to do our best to offer our guests a beautiful stay. We're looking forward to welcome you again in Port d'Andratx. Best regards from Mallorca, Your Hotel Mon Port Team

4/10 Poor

Verified traveller

Stayed 2 nights in Jul 2019
Response from Max on 31 Jul 2019
Dear guest, thank you very much for your assessment. We're glad that you enjoyed your stay with us. Best regards from Mallorca,

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019
Response from Max on 31 Jul 2019
Dear guest, thank you very much for your assessment. We would be glad if you could give us a little more information what you liked abour your stay and what we can do better. Best regards from Mallorca,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week long stay in pt Andratx
Staff absolutely fantastic, nothing to much trouble. Even though I had no young children I thought the life guard was excellent, he smiled all the time was always attentive making sure young children where safe and he was helpful bringing out cushions and towels for sun beds. Overall very impressed
Stayed 5 nights in Jul 2019
Response from Max on 31 Jul 2019
Dear Michael, thank you very much for your message and your assessment. We're glad that you've enjoyed your stay here in our Hotel Mon Port. We're looking forward to welcome you once again in Port d'Andratx. Best regards from Mallorca

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized rooms, great pool, lovely setting, excellent location and pleasant staff. Negatives were poor air con in the room, poor supply of water in the room, difficulty getting sun beds after 9am.
Stayed 7 nights in Jul 2019
Response from Max on 28 Jul 2019
Dear guest, thank you very much for your assessment. We hope that you enjoyed your stay with us and that you've had a great time in Port d'Andratx. We're sorry about the inconvenience and we want you to know, that we' ll have a big renovation this year so that we can offer you a even better stay next time. Best regards from Mallorca, Hotel Mon Port Team

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from Max on 17 Jul 2019
Dear Sophie, thank you very much for your assessment. We're glad that you enjoyed your stay here in our Hotel Mon Port. We're looking forward to welcome you again here in Port d'Andratx. Best regards from Mallorca

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Max on 17 Jul 2019
Dear Caroline, thank you very much for your assessment. We're glad that you enjoyed your stay here in our Hotel Mon Port. We're looking forward to welcome you again here in Port d'Andratx. Best regards from Mallorca

10/10 Excellent

Verified traveller

Stayed 8 nights in Jul 2019
Response from Max on 17 Jul 2019
Dear Guest, thank you very much for your assessment. We're glad that you enjoyed your stay here in our Hotel Mon Port. We're looking forward to welcome you again here in Port d'Andratx. Best regards from Mallorca

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were brilliant and so helpful. Gluten free no problem. Location good and room spacious, clean and with a good view
Stayed 9 nights in Jun 2019
Response from MONPORT on 8 Jul 2019
Dear guests, thank youvery much for your message. We're glad that you enjoyed your stay with us

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended.....friendly and charming
This hotel is charming and a comfortable, quiet place to stay. The staff are excellent and we will visit every year if we get the opportunity.
Stayed 7 nights in Jun 2019
Response from Max on 5 Jul 2019
Dear Robert, thank you very much for your message and your assessment. We're looking forward to welcome you again in our Hotel Mon Port in Port d'Andratx. Hotel Mon Port Team

10/10 Excellent

David, Portsmouth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third stay. The staff are all lovely. They can’t do enough for you.
Stayed 9 nights in Jun 2019
Response from Max on 5 Jul 2019
Dear David, thank you very much for your message. We're very glad that you've had an enjoyable stay with us. We wish you all the best. Hotel Mon Port Team

8/10 Good

Doug, Camberley uk

Liked: Cleanliness, staff & service
Same menu continuously so would not stay half board again; absence of pool side waiter service missed opportunity and a negative for a 4star hotel. Air conditioning unreliable, and I believe it wrong in a hot climate again with 4star hotel to be charged €2 for small bottles of water
Stayed 7 nights in Jun 2019
Response from Max on 2 Jul 2019
Dear Doug, thank you very much for your message and for your assessment. We're sorry that we could not offer you the stay that you expected. During the wintertime we will have a renovation because we know that some of our facilities need a change. We thank you for your opinion because we always want to improve our service. We wish you a wonderful day Best regards from Mallorca,

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love the Mon Port been return guests for over 10 visits. Staff in reception and pool bar are not giving the usual fantastic customer care. Not the usual responsive attentive style for 75% of the time. Not sure the ear pieces and focus on the tablets is helping attentiveness in pool bar.
Stayed 4 nights in Jun 2019
Response from Max on 28 Jun 2019
Dear Louise, thank you very much for your e-mail and your assessment. We're sorry that we did not offer you the service that you expected and we would realy like to hear from you the reasons so that we can offer you a better service next time. Best regards from Mallorca, Hotel Mon Port Team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2019
Response from Max on 26 Jun 2019
Dear Daniel, thank you very much for your assessment. We're glad, that you enjoyed your stay here in our Hotel Mon Port. We hope to welcome you again here in Port d'Andratx Best regards from Mallorca. Hotel Mon Port Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool area and plenty of sunbeds. Staff are all friendly and helpful. Excellent breakfast and nice bar area for the evening
Stayed 3 nights in Jun 2019
Response from Max on 21 Jun 2019
Dear Guest, thank you very much for your message and your assessment. We're glad that you enjoy your stay with us here at Hotel Mon Port und that you had a good time here in Port d'Andratx. Kind regards from Mallorca Hotel Mon Port Team

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness
Lovely spacious resort with a great pool and plenty of sun beds. Nice breakfast and friendly staff
Stayed 3 nights in Jun 2019
Response from Max on 19 Jun 2019
Dear Mike, thank you very much for your message and for your assessment. We're very glad that you enjoyed your stay with us in Port d'Andratx and we would be glad to welcome you again in our Hotel Mon Port. Kind regards from Mallorca

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience. Lovely hotel with good facilities and such helpful, friendly and professional staff. Clearly intent on providing a high level of service.
Stayed 7 nights in Jun 2019
Response from Max on 16 Jun 2019
Dear Guest, thank you very much for your message, We're very glad, that you've had a good stay with us in our Hotel Mon Port. We're looking forward to welcome you again here in Port d'Andratx. Kind regards from Mallorca, Max