Suite, Terrace (Observatory) | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Reviews of Jumeirah Port Soller Hotel & Spa

5 out of 5
Jumeirah Port Soller Hotel & Spa
Carrer de Belgica, s/n, Port de Soller, Sóller, Mallorca

Reviews

9.6

Exceptional

Rating 10 - Excellent. 370 out of 448 reviews" "
Rating 8 - Good. 61 out of 448 reviews" "
Rating 6 - Okay. 12 out of 448 reviews" "
Rating 4 - Poor. 1 out of 448 reviews" "
Rating 2 - Terrible. 4 out of 448 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

jae hak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Hubert

Stayed 4 nights in Oct 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check your room
In regards to the hotel, staff, food, service. Its exceptional! I am however disappointed by the room, its not what I booked or expected...
Stayed 4 nights in Oct 2023
Response from Cristina Sancenon - General Manager on 19 Oct 2023
Dear Richard,Thank you for your feedback, we are glad you enjoyed your stay.Also, we are sorry to read that your expectations were not met. In case you would like to share further details, please do not hesitate to get in contact with me.Kindest Regards,

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect! 10 out of 10
This hotel is 5 starts for a reason! Everything is absolute perfection from the start of our arrival to the moment we left. It’s an absolute treat! Treat yourself to this majestic hotel and property!
Stayed 4 nights in Sep 2023
Response from Cristina Sancenon - General Manager on 9 Oct 2023
Dear Alicia,Thank you for your kind comments! We are glad to read that you enjoyed your stay and we look forward to welcoming you back!Kindest regards,

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

10/10 Excellent

Chantal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you enter the property you are treated by gracious staff and beautiful surroundings. I would definitely recommend staying at this property and I would not hesitate to stay here again at a future date.
Stayed 4 nights in Sep 2023
Response from Cristina Sancenon - General Manager on 20 Sept 2023
Dear Chantal,Thank you for your lovely words and your kind feedback. We look forward to welcoming you back in the future and we send you our kindest regards.

10/10 Excellent

Dillon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelled from Canada from our honeymoon and had a great experience! Property location and views are stunning, but a little ways from the beach in the Port. Service and facilities are wonderful, but expensive compared to the other top resorts we stayed at on the island. Even saying that, really enjoyed our stay and would absolutely return.
Stayed 3 nights in Sep 2023
Response from Cristina Sancenon - General Manager on 15 Sept 2023
Dear Dillon,Thank you again for sharing your feedback, this is very much appreciated. We are glad to read that you enjoyed your stay and we look forward to welcoming you back in the future.Warmest regards,

10/10 Excellent

Kyle

Travelled with partner
Everything
Stayed 4 nights in Sep 2023

10/10 Excellent

Allan

Travelled with partner
Liked: Amenities, property conditions & facilities
Well trained, agreeable staff. Good service. Excellent food in all the restaurants. Wi-Fi wasn’t great at times.
Stayed 6 nights in Sep 2023
Response from Cristina Sancenon - General Manager on 12 Sept 2023
Dear Allan,Thank you for your lovely feedback, we have taken good note of your commentary.We look forward to welcoming you back soon and we send you our best regards.

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of the facilities, location of the property and quality of service are all exceptional. The nicest experience I’ve ever had.
Stayed 2 nights in Sep 2023
Response from Cristina Sancenon - General Manager on 11 Sept 2023
Dear Matt,Thank you for sharing your lovely comment. We look forward to welcoming you back in the future and we send you our best regards from Port Soller!

10/10 Excellent

Ian

Stayed 3 nights in Sep 2023

10/10 Excellent

Daljit

Stayed 1 night in Aug 2023

10/10 Excellent

Daljit

Stayed 2 nights in Aug 2023
Response from Cristina Sancenon - General Manager on 16 Aug 2023
Dear Daljit,Thank you for sharing your punctuation!We look forward to hosting you again in the future and I send you my kindest regards.

8/10 Good

Oliver, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody went out of their way to ensure our stay was wonderful. Other than an issue at check in that should have been trivial (and no update later)…everybody else deserves special recognition. Thank you for a wonderful stay — we can’t wait to come back.
Stayed 3 nights in Aug 2023
Response from Cristina Sancenon - General Manager on 10 Aug 2023
Dear Oliver,Thank you so much for sharing your feedback and for your lovely words towards our team.We look forward to welcoming you back soon and we send you our warmest regards from Jumeirah Port Soller!

8/10 Good

Salem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great but to reach your room, you need to ride 3 different lifts
Stayed 4 nights in Jul 2023
Response from Cristina Sancenon - General Manager on 10 Aug 2023
Dear Salem,Thank you for sharing your feedback, we have taken good note of your commentary and we are working on improving our signage. We look forward to welcoming you back and meet your expectations at full.In the meantime, please receive our kindest regards from sunny Port Soller!

10/10 Excellent

Aray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Cristina Sancenon - General Manager on 9 Aug 2023
Dear Aray,Thank you for sharing your opinion. We look forward to welcoming you back very soon to our beautiful property and we send you our kindest regards.

10/10 Excellent

Rupal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a last minute weekend to Jumeirah Port Soller Hotel and Spa for my husbands birthday. The holiday was absolutely amazing and surpassed all expectations. We wondered if being a Jumeirah hotel the service would be like that received in Dubai, exceptional. I have to say we were not disappointed. The service by every single person on the team was excellent. They were all so attentive. If I could name each and every one of the I would. ROOM: Very spacious, beautiful decor and unbelievable views. There is no such thing as a bad view from anywhere in this hotel. SPA: Exceptional is the only word I can use. The views from the hydropool were out of this world and there were so many rooms in the spa area. You did not need to have a massage to be able to enjoy it. RESTAURANTS: Breakfast was excellent and once again service exceptional, The dining experience was beyond brilliant, the food amazing and so well thought out. If you are looking to eat dinner at the hotel, half board was good value, the restaurants are not cheap but the food quality is great. Sunset lounge, we did not have time to visit other than pipping in to see the venue. Stunning for evening drinks or a meal. SHUTTLE SERVICE: There is a service that runs from the hotel directly to the port through out the day. Thank you to every member of the Jumeirah Port Soller Team for making our staying exceptional and delivering beyond expectations.
Stayed 2 nights in Aug 2023
Response from Cristina Sancenon - General Manager on 7 Aug 2023
Dear Rupa,Thank you so much for your amazing words toward our property and staff. We are beyond happy to read that you enjoyed your stay with us and appreciated our facilities and service. I will make sure your message will be passed onto the entire team. In the meantime, i remain at your disposal for any further assistance and I look forward to welcoming you back soon to our little corner of paradise.Warmest Regards from sunny Port Soller!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Cristina Sancenon - General Manager on 7 Aug 2023
Dear Sarah,Thank you for sharing your punctuation.We look forward to welcoming you back in the future and send you our best regards.

8/10 Good

Salem

Liked: Staff & service
Stayed 4 nights in Jul 2023
Response from Cristina Sancenon - General Manager on 1 Aug 2023
Dear Salem,Thank you for your punctuation.We look forward to welcoming you back soon to Jumeirah port Soller!All my best,

10/10 Excellent

Jamila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Cristina Sancenon - General Manager on 24 Jul 2023
Dear Jamila,Thank you for sharing your feedback.We look forward to welcoming you back soon to our Jumeirah Port Soller!All my best,

10/10 Excellent

Nahal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Amazing
Stayed 3 nights in Jul 2023
Response from Cristina Sancenon - General Manager on 14 Jul 2023
Dear Mr. Nahal,Thank you for your kind comment and for your feedback.We look forward to welcoming you back soon to our little corner of paradise.Warmest regards from Port Soller!

10/10 Excellent

peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular
Absolutely spectacular property - location was amazing - food was fantastic - breakfasts overlooking Mediterranean were wonderful - arguably the best property in all of Mallorca
Stayed 2 nights in Jun 2023
Response from Cristina Sancenon - General Manager on 7 Jul 2023
Dear Peter,Thank you so much for sharing your feedback and for your lovely words towards our property. We are glad you enjoyed your stay and we look forward to welcoming you back soon to our beautiful Jumeirah Port Soller!Kindest regards,

10/10 Excellent

Ambar

Stayed 3 nights in Jun 2023
Response from Cristina Sancenon - General Manager on 26 Jul 2023
Dear Ambar,Thank you for sharing your feedback.We are glad to hear that you enjoyed your stay and we look forward to welcoming you back!Kindest,

10/10 Excellent

Robert, Woodbury

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly supportive of us when our 15 month old daughter became I’ll. They arrange a doctor to visit us, and we’re constantly inquiring as to her health. The facilities were world class and our room perfectly appointed. Being an Expedia Gold member, we received a free upgrade of our room to a junior suite. We had to extend our stay by one day and the hotel only charged us the UN-upgraded room rate. All in all it was a very nice place to end our holiday in Mallorca.
Stayed 3 nights in Jun 2023
Response from Cristina Sancenon - General Manager on 28 Jun 2023
Dear Robert,Thank you so much for sharing your experience with the Expedia Community, this is very much appreciated.We are happy to hear that you had a wonderful stay and we certainly look forward to welcoming you back in the future. Also, we have taken note of your commentary and will share your lovely words with our entire team.Thank you again for choosing Jumeirah Port Soller!

10/10 Excellent

Andre

Stayed 3 nights in Jun 2023
Response from Cristina Sancenon - General Manager on 24 Jul 2023
Dear Andre,Thank you for your feedback and punctuation.We look forward to welcoming you back soon and we send you our kindest regards!

10/10 Excellent

Shannon

Stayed 5 nights in Jun 2023
Response from Cristina Sancenon - General Manager on 24 Jul 2023
Dear Shannon,Thank you for your feedback and punctuation.We look forward to welcoming you back soon and we send you our kindest regards!

10/10 Excellent

Garrett, Tampa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Readers of this review might need some context since you have no idea where I've vacationed, hotels I've stayed, etc. but let's say I've stayed at some pretty nice hotels all over the world and here in the US (especially as a business traveler). That all out of the way, this Jumeirah property at Port Soller could very well be one of the nicest hotels I've ever stayed at. The property itself is literally breathtaking: having dinner at the sunset lounge overlooking both the port and the Balearic Sea was truly mesmerizing. The included breakfast is one of the best spreads you'll find but honestly, what blew me away (maybe being from the US where service is... um, not great), was the friendliness and level of service you get from the staff - literally everyone we encountered and dealt with. I feel like this is what the Ritz-Carlton used to be like decades ago. The only negative thing about this property is that eventually you have to leave ;).
Response from Cristina Sancenon - General Manager on 14 Jun 2023
Thank you so much for taking the time to share your latest experience with the Expedia community.First, allow me to say, your words of appreciation towards our property and staff is what make us proud and push us to give our best every day. We are beyond happy to hear that you enjoyed your stay and we really look forward to welcoming you back very soon. In the meantime, please receive our best regards from sunny Port Soller!All my best,Cristina Sancenon - General Manager

4/10 Poor

Christine Lynn

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Cristina Sancenon - General Manager on 24 Jul 2023
Dear Mrs. Lynn,Thank you for your feedback and punctuation.We look forward to welcoming you back soon and we send you our kindest regards!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Location
Fantastic location. Couldn't ask for anything better and having breakfast each morning overlooking the sea and port was a wonderful start to the day.
Stayed 6 nights in Jun 2023
Response from Cristina Sancenon - General Manager on 12 Jun 2023
Dear Kevin,Thank you so much for taking the time to share with us your feedback. We appreciate your kind words and we are glad to hear that you enjoyed your stay.We look forward to welcoming you back soon and we send you our kindest regards!

8/10 Good

Aaron

Stayed 4 nights in Jun 2023
Response from Cristina Sancenon - General Manager on 12 Jun 2023
Dear Aaron,Thank you for taking the time to share your feedback.We remain at your disposal in case you would like to share further details and we look forward to welcoming you back to Jumeirah Port Soller!best Regards,

10/10 Excellent

Hayden

Stayed 1 night in May 2023
Response from Cristina Sancenon - General Manager on 24 Jul 2023
Dear Hayden,Thank you for your feedback and punctuation.We look forward to welcoming you back soon and we send you our kindest regards!

10/10 Excellent

Razwan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely hotel. Staff were friendly and really welcoming. Will be going back.
Stayed 2 nights in Oct 2022

10/10 Excellent

Kerry, South Boston

Stayed 3 nights in Oct 2022

10/10 Excellent

Wissam

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent excellent excellent, Excellent service, clean place, helpful and polite staff, Very much recommend.
Stayed 4 nights in Oct 2022
Response from Gianluca on 18 Oct 2022
Dear Wyssam,thank you for taking the time to share your wonderful feedback.We look forward to your next visit in 2023!Kind regards,

10/10 Excellent

Owen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Truly superb hotel that lived up to our expectations, Our room was beautiful but it was all staff who made our visit - from the shuttle bus driver to restaurant and reception staff. Excellence in customer service .We had the degustation menu in Es Fanals restaurant which was exceptional . Attentive but relaxing friendly service . Wonderful spa with stunning views. Only negative for some is that there are lots and lots of stairs to negotiate !
Stayed 4 nights in Oct 2022
Response from Gianluca on 18 Oct 2022
Dear Owen,thank you for such a wonderful review.We are very happy to read about your positive comments.We look forward to welcome you back next year.Best regards,Gianluca

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Gianluca Priori, General Manager on 28 Sept 2022
thank you for your rating.We look forward to welcome you back.Kind regards,

10/10 Excellent

Jordana, Florham Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable stay in every sense of the word. I have to start by saying that the entire staff at this hotel was absolutely the most friendly, helpful and provided the best service I have experienced in a long time. The location is gorgeous, perked on top of a mountain with stunning views. The food is outstanding (which is not usual in hotels) and our room was perfect, nicely decorated and incredibly comfortable. I love the fact that they have an adult only infinity pool - thank you for thinking of the guests who are looking for some peace and quiet! They have a full fitness center equipped with great machines and they offer cold towels and disposable headphones so you can connect to their equipment. Their Sunset Lounge offers the most magnificent view and we watched some amazing sunsets there! Not to mention their cocktails are incredible and super creative. I would not think twice about booking a stay here again!
Stayed 2 nights in Aug 2022
Response from Gianluca Priori, General Manager on 5 Sept 2022
Dear Jordana,thank you very much for sharing your incredible feedback.You made our day!We look forward to welcome you back soon.Kind regardsGianluca

10/10 Excellent

Rasmus

Stayed 1 night in Aug 2022
Response from Gianluca Priori, General Manager on 17 Aug 2022
Dear Rasmus, thank you for your rating. We look forward to welcome you back soon, Kind regards,

6/10 Okay

Rebecca

Liked: Amenities
In general we had a nice stay at the hotel, only a few things let it down. 1. Only supplied one bottle of water per person in the room per day. In a hot climate and paying €1,400 per night I would expect bottled water each day in addition to this. 2. My wife bought my daughter a cap from the kids club on the last day however the size provided was 1-2 years when my daughter is 6. Unfortunately she did not get the opportunity to try the cap on at the time. 3. We booked a taxi two days before we left, however it was over an hour late on the day of departure. I accept this is not entirely the hotels fault however at check in we were told to book 48 hours in advance to avoid a problem. Then on the day of departure told we were in a “queue” for a taxi is unacceptable. There is no point telling people to book two days in advance if you’re then put in a queue on the day. The attitude of most of the guys at the carpark was poor, unapologetic and generally unhelpful. Only when we involved a manager did things start to get moving. I don’t begrudge paying a premium for a transfer but the price we were offered was €220 when a taxi charged €75.
Stayed 4 nights in Aug 2022

10/10 Excellent

Mark

Stayed 5 nights in Aug 2022
Response from Gianluca Priori, General Manager on 17 Aug 2022
Dear Mark, thank you for rating us 10 out of 10. We hope we will have the pleasure to welcome you back soon. Best regards, Gianluca

10/10 Excellent

Mikael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very special place with view’s that takes your breath away! Great staff, Great food, Great pools… and did I mention the views😉
Stayed 4 nights in Jul 2022
Response from Gianluca Priori, General Manager on 8 Aug 2022
Dear Mikael, thank you for such a wonderful review! Very happy to know that we are special for you. We look forward to your next visit. Kind regards, Gianluca

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and amenities
Stayed 2 nights in Aug 2022
Response from Gianluca Priori, General Manager on 8 Aug 2022
Dear Lauren, thank you for your wonderful feedback. We look forward to your next visit. Kind regards, Gianluca

10/10 Excellent

David Dean

Stayed 4 nights in Jun 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Gianluca Priori, General Manager on 4 Jul 2022
Dear Karen, Thank you for your rating! We look forward to having you back very soon,

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Fanastic views of the town and Mediterranean. - Service by the staff was one of the best values. Very attentive and accommodating to our needs during our stay. - Affinity Pool area was a great place to relax
Stayed 2 nights in Jun 2022
Response from Gianluca Priori, General Manager on 10 Jun 2022
Dear Jeffrey, I am excited to read that you have enjoyed your experience among us! The views to the Mediterranean Sea as well as the Tramuntana mountains are definitely incredible! We look forward to your next visit!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2022
Response from Gianluca Priori, General Manager on 13 Jun 2022
Dear Gary, Thank you so much for your rating! We look forward to your next visit.

10/10 Excellent

bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 2 nights in Apr 2022
Response from Gianluca Priori, General Manager on 3 May 2022
Dear Bryan, Thank you so much for your comment! We hope to welcome you back very soon.

10/10 Excellent

Sanjeet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very attentive and responded to all my requests in a timely manner. The rooms were spacious and comfortable
Stayed 2 nights in Apr 2022
Response from Gianluca Priori, General Manager on 2 May 2022
Dear Sanjeet, We truly appreciate your feedback and kind words, you can rest assured that they will be shared with the rest of the team. We all look forward to your return! Sunny regards,

2/10 Terrible

Chungchi

Stayed 4 nights in Apr 2022