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Reviews of Iberostar Selection Playa de Muro Village

5 out of 5
Iberostar Selection Playa de Muro Village
Avenida de la Albufera, 6, Playa de Muro, Muro, Mallorca

Reviews

8.8

Excellent

Rating 10 - Excellent. 100 out of 198 reviews" "
Rating 8 - Good. 79 out of 198 reviews" "
Rating 6 - Okay. 13 out of 198 reviews" "
Rating 4 - Poor. 4 out of 198 reviews" "
Rating 2 - Terrible. 2 out of 198 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Nina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, we had a really nice time at Iberostar Selection Playa de Muro Village. We particularly liked the room setup. We had a suite and a family suite, and both were spacious, with large balconies and good facilities, e.g. Nespresso machines, microwaves, a well stocked mini bar, and similar. The beds were extremely comfortable, too! Food was very good - better than expected. We booked half board. Unfortunately we only had access to the buffet with this, but the quality of the food was generally very high, and the service was spot-on. There was a lot of good sea food on offer! Things we didn't love: We tried to contact the hotel well before our arrival to ensure that our rooms were next to each other (easier with a relatively young child...), but the email that we sent through the Expedia app went unanswered. We then used Iberostar's own online check-in to reserve two rooms, next to each other, but the hotel could not find a record of one of the bookings (although I had a confirmation email!). So we weren't as close together as we had planned. No huge drama, but as we went out of our way to sort this pre-arrival, it was annoying. The hotel manager was incredibly nice and tried to help, but there were no good options for us available. The spa / indoor pool is shared with the 4-star hotel next door, and it was quite overcrowded when we went, and a little chaotic. Also, the changing facilities were really poor - zero privacy and not very clean.
Stayed 8 nights in Mar 2024

6/10 Okay

Christopher

Stayed 5 nights in Sep 2023

8/10 Good

Trine Lise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Wonderful stay at a great resort! B u t … Since we are an adult couple, we would have preferred that this was an adult only resort. Because it was a lot of noise and crying from kids and babies - at breakfast, dinner, by the pool and at the beach. It wasn’t quiet for a second - and that was what we really needed. But - we discovered a little late that at least for dinner, that there were a small adults only- section. Wish they could have told us at check in or at least in the restaurant when we said our room number and they saw that it was just the two of us. And for improvement: Maybe it could be an area by the pool as well - only for adults? Besides this, we really really love Playa de Muro Village. And lovely lady at the reception that did the check in ( Carina maybe?). And let us not forget LUKAS !!! The entertainer! He was a blast!!! Sooo nice and so funny!! And great that he joined many guests from different nations to make sangria all together! You must do everything you can to KEEP him at your hotel!!! And - it was very nice that one of the waitresses every day offered a drink by the pool. Super nice indeed.
Stayed 2 nights in Sep 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was super close to the beach. The resort was well staffed and never had to wait for a drink or food. Staff were friendly.
Stayed 11 nights in Aug 2023

10/10 Excellent

James

Stayed 3 nights in Jul 2023

8/10 Good

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Well run hotel with very pleasant staff. Wish there were more a la carte options for dining throughout the day, unfortunately had to resort to dining across the road with the tacky tourist restaurants.
Stayed 5 nights in Jun 2023

6/10 Okay

Anand

Travelled with partner
Liked: Staff & service, property conditions & facilities
Not a 5 star hotel. It is decent and close to Beach. We did not eat breakfast but judging by the taste of coffee, the breakfast may not be amazing. Staff are friendly but checkin process in chaotic due to under staffing. Rooms are decent and it is a family and kids friendly place. Not the best place for people without kids.
Stayed 2 nights in May 2023

10/10 Excellent

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend playa de muro village. Access to the beach was from the hotel so felt safe for little ones, and the hotel facilities are fantastic. There is an indoor pool in case it is too chilly to use the outdoor pools. The kids evening entertainment was a hit, but we missed out on alone time as didn’t realise the kids club was only available for drop off from 4yo (we have a 5yo and 2yo). Quality of food was great, but lunch options were limited tbh. Would highly recommend a stay here, especially if you love to cycle as there are a lot of cyclists around alcudia! We stayed in April and it was a bit chilly, might be better in May.
Stayed 6 nights in Apr 2023

6/10 Okay

Tonya

Stayed 2 nights in Sep 2022

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent. Overall Hotel not true 5* and very over priced
Stayed 8 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good beach and food, poor check-in and comfort
Not a great attitude from the reception staff during check-in, telling us that the room we booked didn't exist and blaming Hotels.com for advertising this non-existing room. Eventually, after dragging our luggage from one room to another for an hour, they put us into an OK-ish room but still not as advertised, and refused to upgrade us to a better room for free. Buffet breakfast/dinners were generally good, particularly, in the beachfront cafe. We enjoyed the meals and the view. The beach itself is nice, but very narrow and overcrowded with beach umbrellas/chairs. If you don't wish to use them, you basically have no space left for you. Apart from the hotel, there is pretty much nothing to do outside within walking distance, which is pretty sad. It's good that we stayed only for 4 nights. P.S.: Beware, this "family-friendly hotel" has no lifts, so if you've got a pushchair, you'll need to conquer stairs multiple times a day.
Stayed 4 nights in Jun 2022

10/10 Excellent

NL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely family choice
Great hotel for families. Beautiful location right on the beach (although the beach gets quite windy in the afternoons). Enjoyed our stay very much
Stayed 4 nights in May 2022

8/10 Good

Dominic

Stayed 4 nights in May 2022

10/10 Excellent

Alexander

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, property was pristine, buffet was varied and well-suited to a family. Overall very impressed and will definitely consider a return trip.
Stayed 3 nights in May 2022

10/10 Excellent

Jenni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for family trip
Service is top noch and would recommend this place for family with kids. Activities are fun and very relaxing place to be at.
Stayed 2 nights in Sep 2021

10/10 Excellent

Nok Lai

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When it comes to hotels I think here are the most important categories 1. Location 2. Room and hotel quality 3. Friendliest of staff and service 4. Entertainment 5. Food 1. Location very good with lovely beach outside of hotel. Lots of shops and restaurants nearby 2. Room and hotel quality satisfactory with the only exception that air conditionally poor and takes ages to cool room down 3. Amazing staff.. the staff are clearly happy to be working there and everyone are friendly and willing to help. The lovely touches are like they remember what you like to eat, remember your names etc. Best I have seen. Special mention to a staff called Conchita, my kids loved her!! 4. Incredible entertainment, shows every evening, one for kids and another for the grown ups. Even lots o entertainments by pool during the day too. Obviously given real thought process. One of the best I have experienced 5. Amazing food and not shy on ingredients. Different food every day in the buffet ensuring that you won’t be bored. Great quality and good variety. Was there for 14 days and was not bored by the end of it having eaten there for breakfast and dinner every day for 2 weeks there. What an amazing hotel, would definitely go back, not the best rooms or the fanciest hotel I have been to but certainly the best as a whole package. My wife and my two daughters (4 and 2) loved it. We made many friends there too which tells you the friendly vibe the hotel gives
Stayed 13 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Food could use some improvement, but was good overall. Some things in all inclusive, are not, included at all. Had ants in the room, no big deal im used to that, shower faucet was very hard to regulate and had occasional changes in temperature.
Stayed 10 nights in Jul 2021

8/10 Good

Sebastian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok but not good value for money
Overall the hotel is recently refurbished but not what I would call a 5 star facility. We staid an extra 4 nights at the 4 star iberostar next door at half the price and hardly notice a difference. So far only the buffet quality seems slightly superior but not good value for money. Very friendly staff but I wish I didn’t waste my money as it was not a true five star experience Mx
Stayed 4 nights in Jul 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
The water of swimming pool was freezing
Stayed 3 nights in Sep 2019

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Had a great stay. Lovely and comfortable facilities, would definitely go again
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely. App to contact staff brilliant idea. Food really nice. Lots of choice. Great for kids.
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Nice for a 4-star ranking.
Sub-par services for a pretend 5-star. 4 -Star is what you should expect.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 8 nights in Jun 2019

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great hotel for family. In a quiet part of town but close to beautiful beaches.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern feel, room was lovely a big. Loved the separate living room, loved the location . The staff were brilliant and would do anything you wanted Only things we would have liked are sun beds on the beach as part of the hotel as I am not willing to pay for the ones currently The air con wasn’t on in the room and despite asking twice this was never on properly so it was hot in the room. The hotel did explain that they had only just switched on the air con in the hotel and did provide us a fan
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay, Hotel was so clean & well kept - Food was amazing, Pool area & outdoor bar area were lovely to relax, whilst listening to the waves hit the beach, Rooms were basic but clean and had everything we needed. Would definitely recommend & would return.
Stayed 3 nights in May 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 quick nights away from NY for a babymoon
We came for a quick visit from NY leaving behind our toddler to enjoy a relaxing baby moon. Everything about this place was great. Upon check-in, we were given drinks (Cava and water) while our concierge David explained the details of our stay. We signed up for half board when booking, which included breakfast and dinner buffets. David advised that we could swap one of those meals to a lunch if needed, which is a great option. We ended up canceling the reservation we made on our 2nd night at a restaurant because the food was so good at dinner the first night. There were tons of options. Breakfast was excellent also. We were very happy with our room which was modern and had a fantastic view. They have blue tooth speakers to connect your phone for music, the shower was glorious, bed was comfy and it was very spacious. The facilities are incredible. The center pool area was warm which was great since it was cool for our May trip. Both pools we went to were very nice and spacious with a bar and bathrooms right there. Then the walk out to the beach was a breathtaking view. Beautiful blue water with mountains in the distance. The service all around was fantastic, the staff was friendly, attentive and made great drinks. We got a complimentary bottle of Cava in our room the 2nd night with some chocolates. Then we also got a free round of drinks at the bar that evening. We had a very relaxing stay and only wish we had more time to enjoy all that they had to offer.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019

8/10 Good

Verified traveller

Stayed 6 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Rose, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Liked area did not like too many kids did not know
Stayed 4 nights in Sep 2018
Response from Joan on 18 Sept 2018
Dear Rose, Thank you for your comments. It's a family hotel and there are a lot of children. Best regards.

10/10 Excellent

Jay, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
We had a very good time there and this hotel is just perfect place to stay. Staffs are very courteous.
Stayed 5 nights in Aug 2018
Response from Joan on 29 Aug 2018
Thank you very much for your comments. I hope to see you next year. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place I’ve ever stayed - perfect for cyclists and families! Service and facilities second to none, suited us down to the ground, hoping to go back next year.
Stayed 14 nights in Jun 2018
Response from Joan on 29 Aug 2018
Thank you for your comments. I hope I see you back in the hotel. Best regards

10/10 Excellent

Ann, Mallorca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was nice beaches beautiful and front desk staff very helpful. Would return again.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel just by the beach
Great hotel and the food was really good. Only thing not made clear on Expedia is that hotel facilities are shared with the sister 4* hotel next door. Wasn’t a problem for us but would be nice to know. Also triple room is 2 single beds joined together in bedroom and sofa bed in attached siting area. The staff were amazing too and nothing was too much for them. Great indoor and outdoor pools and the beach was amazing :)
Stayed 7 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, excellent staff, reasonable entertainment
Stayed 9 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, helpful and friendly staff. Good food in the buffet also.
Stayed 5 nights in Jun 2018

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2018
Response from Joan on 2 Jun 2018
Thank you for your score. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location by the beach with superb buffet food.
Stayed 7 nights in May 2018
Response from Joan on 2 Jun 2018
Thank you very much for sharing your opinion. Hope to see you again. Best regards.

8/10 Good

Eric, New York, NY

Liked: Cleanliness, staff & service, room comfort
Nice hotel right on the beach
Our stay was pleasant and the staff were very friendly and helpful. The buffet food was generally very good. The rooms were clean and comfortable and the hotel is right on the beach for easy access. There's even a kids club to entertain children ages 4+ However, I wouldn't quite call hotel 5 stars. it doesn't quite give you the feeling of luxury or exclusivity that other 5 star resorts I've stayed at have. Perhaps the weather was a bit cool during my stay but the pools felt cold and could have been heated more. There were several times my wife didn't even bother going in the pool because she didn't want to shiver her way in. The hotel has direct beach access but be aware that it's a public beach and tends to get packed. The beach chairs are packed so close to one another you can barely walk through them to get to the beach and there are only a few feet of sand before you get to the water. All in all, while our stay was generally pleasant I've stayed on much nicer beaches and at more luxurious 5-star hotels (albeit for much higher price tags as well).
Stayed 3 nights in Sep 2017

10/10 Excellent

Guenet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2017

10/10 Excellent

Ali, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Just returned from a week's holiday at Iberostar Playa de Muro Village. It suited us as a family of 4 (kids aged 8 and 5) perfectly. The swimming pool was fantastic and it was great being so close to a lovely beach. The staff were fabulous and nothing was too much trouble. They were very efficient and professional at all times and you could also have a laugh and joke with them! We went half board and you could have the option of having either lunch or dinner as part of this deal. This enabled us to try some other local places to eat. We really liked the Royal Beach Club for dinner, which is a 10 min walk down the beach. Though we often did end up having all 3 meals at the hotel as the food was good. One tip though- if you are susceptible to mosquitos then do take a decent insect repellent with you. If you sit out in the evenings, you are likely to get bitten.
Stayed 7 nights in Aug 2017

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay - Go! you'll love it
Wonderful stay of the Iberostar Village -from the moment we arrived you were aware that nothing was too much trouble, champagne on arrival, bags transported to the room. Accommodation was fresh, clean, relevant to what we needed and more. The site was spotless, groundsman were always ensuring the areas were smart.There are 2 pools, the quieter one was nearest our room so we tended to stay there, perfect, never unable to find a sunbed, people were not 'bagging' loungers from 7am. Housekeeping were very effective but not intrusive, nice touches of chocolates, fruit during the stay was really nice.Everything you'd expect from a 5* hotel. Sport facilities were available, we played tennis. nice breeze where it's situated.. There an indoor gym which looked well equipped and an indoor pool - there were saunas but I never got that far - also on site beauty/massage. The hotel is 20 paces to the beach, it's not private and you have to pay for the use of the sunbeds for the day ~ €13.75 for 2 for the day - the sea is great, really warm and shallow for a long way out so perfect for children, there are life guards around too. The food is amazing, we were half board, a huge breakfast and evening meal, you will want for nothing, quality and variety was all there. There is evening entertainment from singing to dancers and acrobats, if it's your thing. No much in the neighbourhood apart from the Spar shop and couple of restaurants which were poor. Great stay - go, you'll love it.
Stayed 10 nights in Jul 2017

10/10 Excellent

kevin , west sussex G.B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great holiday hotel right on the beach !
arrive very late and was looked after by a very friendly receptionist who made us feel very welcome .. very friendly atmosphere at all times from all staff from managers to cleaners .. great food , easy to find , great pool and right on a narrow sandy beach .. easy parking ... Rooms clean and fresh and well equipt with everything we required Only complaint was sun loungers on the beach cost 13.75 euros a day which we thought should have reduced for people using the hotel .
Stayed 7 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Hotel was much better than anticipated. Rooms were roomy, clean and very comfortable bed. Maid service was excellent with champagne and chocolate covered strawberries as an added bonus. Lobby was very 60's looking so I was a bit apprehensive about the hotel but the room was great! The beach is also very nice and not too crowded as it was further on down the beach. Pool service excellent for drinks and the breakfast buffet overlooking the beach was excellent. Overall a very enjoyable stay and front desk staff were very nice and helpful. I would definitely stay at this property again.
Stayed 3 nights in May 2017