The staff at this hotel are so genuinely friendly that you will understand at once why so many visitors rate it so highly. Not all the staff speak English (there are many German visitors in Paguera), but this isn't a problem. Good to know: the hotel will wash your clothes for a small fee, there are parasols etc left by other guests that you can borrow, the hotel has a sister hotel which has a lovely pool area, there is no aircon but aircon units can be rented, the breakfast varies from day to day but is always beautifully presented. Most of the guests, when we were there, were on return visits. This hotel is for you if you like somewhere personal with character rather than the typical three star hotels that Mallorca has so many of.