Ratings based on 100 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
97% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from cholet

excellent séjour !

Posted 24-Aug-2015
Pros: Tout
Cons: Une seule personne de l'hôtel parle correctement le français.
Nous avons passé de très bonnes vacances à Can Pastilla. Les chambres de l’hôtel sont très belles et propres, la nourriture est bonne et variée. Super emplacement, à 2 min à pied de la plage , proche de l'aéroport et de l’arrêt de bus. Location de vélos seulement 5 € la journée ; nous avons été à Palma en vélo. Nous avons passé une excellente soirée à MégaPark (boite de nuit direction St Arenal). Et un dernier conseil : prenez l'excursion à 60€ de l’hôtel , ça vaut le coup, vous prendriez le train pour traverser la montagne et ensuite le bateau puis vous pourrez nager dans une magnifique crique à Sa Calobra !
3 out of 5
Recommended
for Everyone
by A verified traveller from Sweden Göteborg

Posted 17-Aug-2015
Fick betala 3 euro extra för att få ett kylskåp på rummet. Men det var gratis wifi. Mycket musik uppträdanden på kvällarna utanför baren.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bcn

Perfecto

Posted 15-Aug-2015
Excelente ubicación y personal del hotel. Super limpio
4 out of 5
Recommended
for Everyone
by A verified traveller

Bel Hotel a due passi dal mare

Posted 15-Aug-2015
Pros: La camera
Cons: La colazione dolce deve essere un po piu abbondante
Location: Posizione molto buona a 50 mt dal mare molto comodo, e vicino all aereoporto ma gli aerei non danno alcun fastidio durante il soggiorno
Siamo stati in questa struttura dal 5 agosto per 7 notti la posizione è buona molto vicino sia a s arenal che palma centro, dietro l'hotel c'e la fermata dei bus che portano in tutte le direzioni.Tutto sommato un ottimo soggiorno, lo consiglio.
4 out of 5
Recommended
for Everyone
by A verified traveller from Galicia

Posted 09-Aug-2015
Cons: Los horarios del comedor son un poco limitados, sobre todo el de la cena, para los que solemos cenar tarde.
Muy bien situado, muy cerca de la playa y con supermercados muy cerca. Habitación pequeña y sencilla pero cómoda. Lo malo es el horario de la cena, que termina a las 21:15h, por lo que tienes que limitar el horario de tus excursiones. En general, muy buen hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from United Kingdom

Highly recommended.

Posted 06-Aug-2015
Pros: We loved the room space,the views and friendliness of the staff.
Cons: May be more creative activities for children. Painting, colouring and making designs with paper.
Location: Plenty time to do. Boat trips, Marineworld seeing the Dolphins. Going to acquariam. Swimming in pool or sea. Shopping in Palma, (buses nearby).
My friend and I stayed there last year and thoroughly enjoyed our stay there. I enjoyed staying there so much that I decided to stay there again in July 2015. My friend and I are planning to stay there again in the future. Staff are helpful , friendly and are very hospitable. Roos are cleaned daily and are spacious. Food is excellent with plenty of choices. Cannot wait to return to Can Pastille.
4 out of 5
Recommended
for Couples
by A verified traveller from BIRMINGHAM

LAST MINUTE BREAK

Posted 06-Aug-2015
Pros: LOCATION FROM AIRPORT AND TO BEACH
Cons: IT VERY HARD FOR ME TO SAY AS IT MEET ALL OURS NEEDS FOR OUR SHORT STAY.
Location: GOOD RESTAURANTS, GREAT SANDY BEACHES,
THIS LONG WEEKEND BREAK WAS FOR MY WIFES BIRTHDAY, IT WAS VERY LAST MINUTE. THE HOTEL MEET OUR NEEDS. THE ONLY ISSUE WE HAD WAS ON ARRIVAL (02:30), THE NIGHT SUPERVISION REQUESTED THAT WE PAY FOR OUR ROOMS, WE EXPLAINED WE HAD PAID ALL THROUGH EXPEDIA. AFTER ABOUT 15 MINUTES OF DISCUSSION THAT COULD OF GOT HEATED, WE AGREED TO SEE THE MANAGER THE FOLLOWING MORNING. IT WAS CLEARED UP THE FOLLOWING MORNING WITH THE MANAGER BEING FULL OF APPOLOGIES. OTHER THAN THAT THE STAY WAS GREAT, AND WE WOULD CERTAINLY DO IT AGAIN.
4 out of 5
Recommended
for Everyone
by A verified traveller from Denmark

Dejligt hotel nær fantastisk strand.

Posted 25-Jul-2015
Pros: Venlig og serviceminded personale - hyggeligt pool område. Aircondition fungerede optimalt. Rengøring hver dag. Lækker morgen/aften buffet.
Cons: Vi kunne godt have brugt et køleskab på værelset.
Location: Hotellet ligger perfekt i forhold til stranden og promenaden (højst 5 min. gang) Kort gå afstand til Palma Aquarium samt til off. bus mod Palma.
Mallorca er en rigtig dejlig ø og det var 3. gang vi var der men første gang ved Playa de Palma. Dejligt hotel og en meget flot strandpromenade med hyggelige restauranter og et lille tog der kører hele dagen igennem på promenaden. Fantastisk strand. I kort gåafstand, fra hotellet, ligger Palma Aquarium som er en oplevelse værd. Med den off. bus, tæt ved hotellet, kommer man hurtig ind til Palma by, hvor der er rigelig mulighed for at shoppe. Der er gode busforbindelser fra lufthavnen og ud til hotellerne. En rigtig dejlig ferie.
2 out of 5
by A verified traveller from UK

Disappointing stay at Hotel Helios Playa de Palma

Posted 20-Jul-2015
Pros: Catering staff were pleasant. The proximity of the hotel to the beach.
Cons: Customer service, cleanliness of corridors and room bathroom, review at least the opening time of the sunbeds area.
Location: Location was good - very close to the beach and restaurants.
We were disappointed with the arrangements for the use of the pool area. We can to some extent understand not allowing access to the main pool until 10am. One of the reasons stated for this by hotel staff was the noise it generates however responses did differ between staff. What we cannot understand is access for hotel customers to the sunbeds. We were initially told that the pool area was open for sunbathing from 08:30. When we spoke to the Manager it transpired that we had to wait until the Life Guard arrived at 10am to unlock the sunbeds. In general the customer care provided by reception staff was lacking. On one occasion the response when we rang reception because no clean towels were left in the room was simply ‘Qué' (what). Whilst we feel the hotel did present reasonable value for the cost we feel we were very let down by the customer care provided by the reception staff and lack of information regarding access to the pool area.
4 out of 5
Recommended
for Everyone
by A verified traveller from carvin

Sejour impecable

Posted 17-Jul-2015
Cons: le choix de la nourriture du soir
Location: Can Pastilla
2 ème séjour a l'hotel Hélios et peut être même un 3ème séjour cette année. Le seul petit bémol c'est la variété du repas du soir, souvent la même chose. Sinon hotel impecable avec du personnel sympatique, a proximité de la plage et des commerces.