The staff were all great. Really helpful and friendly. The facilities were very good to excellent. The accommodation was very clean and comfortable. Our main issue was with the tiling of the pool areas. We understand that the tiling was supposedly designed to be “anti-slip” but it was so harsh & sharp that our children cut their feet on the tiling (on more than one occasion) & we know that other children had similar experiences during our stay.
We also experienced long delays in the restaurant & we also had to wait too long for basic items in the self serve buffet breakfast to be replenished (e.g. bacon, eggs, milk, juices, etc).
This issue didn’t spoil our stay, which was great, in the main, but it is an area which we feel could be improved to receive a higher grading.
Overall, really enjoyable & a very good hotel.