Ratings based on 30 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
77% of guests recommend
4.4 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from Stockport

Nice enough but few flaws!

Posted 27-Aug-2015
Pros: Some great staff and checkin/out was quick and painless.
Cons: All hotel room doors are of a poor design, had to be slammed to be closed, not great when you just get to sleep and next door come back!
Location: 2 minutes from the beach and numerous restaurants within 2 to 10 mins stroll.
Hotel room was clean but not much space! Three of us but zero space other than the beds so nowhere to sit other than on/in the beds! Door to balcony did not feel secure, only locked at the bottom and not the top or middle! Some of the hotel staff were great, friendly and helpful but some were almost rude to the point they should not be customer/guest facing.
Comment from EPC
30-Aug-2015 by Mariona B, EPC
Dear Jason, We appreciate the time spending on sharing your opinion after your holiday time in our hotel. We take note of your suggestions to keep improving our services and facilities. We hope to have the pleasure of welcome you back again in the next future. Kindest regards, Management
2 out of 5
by A verified traveller from Bordeaux

Hôtel 4 étoiles.

Posted 24-Aug-2015
Pros: Voir commentaire ci-dessus
Cons: Voir commentaire ci-dessus
Location: Voir commentaire ci-dessus
Hôtel d'une quarantaine d'année ayant subit des rénovations situé proche de la plage mais un peu éloigné du centre ville (10-15 mm à pied). L'hôtel se présente comme un 4 étoiles. Les prestations ne sont pas à la hauteur attendues pour un 4 étoiles. Tarif élevé pour une chambre bruyante, ronronnement dût au groupe froid en toiture et extérieur. Climatisation de la chambre sous dimensionnée et un fraiseur en guise de frigidaire (pas top). Utilisation du coffre-fort payante 36€ pour 9 jours, pesées des valises payante 1€ par valise (pas top également). Ascenseurs encombrés lors des heures de repas qui vous oblige à prendre les escaliers (pas marrant quand vous êtes au 8ème étage. SPA agréable et bien tenu, prévoir l'achat d'un bonnet de bain pour 3€, salle de fitness avec équipements non entretenus. L'ensemble faisant partie des prestations de votre séjour hors bonnet de bain. Le personnel très accueillants et à votre écoute. Conclusion : Tarif des chambres élevées sachant que la quasi-totalité des chambres possèdent une vue mer, (pas utile prendre l'option qui est très coûteuse par jour sur le site).
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel and very helpful staff

Posted 17-Aug-2015
Pros: Popular for cyclists and great location if you like the beach.
Cons: Better internet would be useful
Location: 10-15 mins walk from the town centre. Great beach is only 100m. Great for cycling and you can hire bikes from the PCH shop opposite.
Stayed here many times and its always been a great experience. Staff are extremely helpful and always a good variety of food in the restaurant.
Comment from EPC
17-Aug-2015 by Mariona B, EPC
Dear Mark, Thank you very much for your nice comments! It is a motivation for our team to receive your positive feedback, it help us to make things better! We will be very pleased to welcome you back again on your next visit! Best regards, Management
3 out of 5
Recommended
for Families
by A verified traveller

nice hotel close to the beach

Posted 03-Aug-2015
Pros: It's cleanliness
Cons: Maybe a few more facilities in the room.
Location: Great location, minutes walk from a great beach and shops. A little bit further to the restaurants but a lovely walk to do each evening.
The hotel was very clean and the the staff very helpful. Most of the families staying were all inclusive. Although we just had breakfast there was a vast choice of freshly cooked produce.
Comment from Hotel Management
14-Aug-2015 by Mariona B, Hotel Management
Dear guest, Thank you for posting a review after your stay in our hotel. We hope to have the pleasure of welcoming you bavk again in the next future! Kind regards, Management
3 out of 5
Recommended
for Everyone
by A verified traveller from london

mostly very good

Posted 20-Jul-2015
A clean well designed hotel suitable for families who want to spend the whole holiday in the complex. Staff were mostly very good. However the all inclusive majority was the downside. Branded with a purple wristband, food was mass produced and average. The compound mentality of guests putting their towels on sunbeds at 6am was irritating. Port of Polenssa is a beautiful location.
Comment from Hotel Management
15-Aug-2015 by Mariona B, Hotel Management
Dear Jon, Thank you for your review. Wehope that you give us another opportunity to satisfy your needs and give to us the top marks that you couldn't this time. It is our daily aim to satisfy our guests. Looking forward to see you again in the next future! Best regards, Management
3 out of 5
Recommended
for Everyone
by A verified traveller

Hotel met veel voorzieningen maar....

Posted 15-Jul-2015
De bedden zijn slecht (kuilen in de matrassen), de wifi werkt niet op de kamer, all inclusive is niet 100% all inclusive, de lunch is elke dag hetzelfde en niet heel uitgebreid in tegenstelling tot het ontbijt. Toch zijn er ook goede punten zoals veel animatie voor de kids, dichtbij het strand. Leuk loopje naar de eettentjes (als je geen all inclusive hebt) en vriendelijk personeel.
Comment from Hotel Management
13-Aug-2015 by Mariona B, Hotel Management
Dear guest, We thank you for the time taken on writing and sharing your opinion of our hotel. We take note of your comments, they are so important for us to keep on the way to offer better services to our guests. We hope to have the pleasure of welcoming you back again in the next future! Best regards, Management
4 out of 5
Recommended
for Other
by A verified traveller from uk

Cycling friendly

Posted 14-May-2015
Excellent and secure bike storage, great and plentiful food, ideal for pre-and post-ride fuelling; nice pool area, cycle hire/bike shop/cycle cafe across the road, supermarket opposite, couldn't ask for more.
Comment from Hotel Management
13-Aug-2015 by Mariona B, Hotel Management
Dear Cyclist, We want to thank you for posting lovely comments about our hotel. We hope to see you again here in the next future for a new cycling trip! Kind regards, Management
3 out of 5
Recommended
for Getaway With Friends
by Sam from Loughborough

Good Value, but with improvements available

Posted 12-May-2015 on Hotels
Well priced for the stay. Especially considering late booking. All Inclusive came with a large range of drinks and food. The lunch and dinner buffets may benefit from an increased quality if the vast range was reduced to a few main dishes. The other benefit this could bring would be at table service. This would elevate the dining experience to match the expectations made by the room.
Comment from Hotel Management
13-Aug-2015 by Joan Sastre, Hotel Management
Dear Sam, Thank you very much for sharing with us your feedback about your stay in May. We keep with the hard work since you stayed with us We have done some improvements in the quality and presentation of our buffet. We hope to have the pleasure of welcoming you back soon and that you can enjoy with our mediterranean specialities. Best Regards, Management
3 out of 5
Recommended
for Getaway With Friends
by METTE from Aalborg

Cykelferie

Posted 27-Apr-2015 on Hotels
Cykelferie. Hotellets restauration præget af meget larm. således ikke hyggeligt at indtage aftensmaden dér. Morgenmadsbuffet fin. Fin garage med lås til hver cykel
Comment from Hotel Management
13-Aug-2015 by Joan Sastre, Hotel Management
Dear Cykelferie, Thank you for rating us, We hope to have the pleasure of welcoming you back in the next future. Best regards, Management
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Good hotel with excellent facilities for cyclists.

Posted 22-Apr-2015
Great stay, could hav been a bit warmer, but that is not the hotels fault!
Comment from Hotel Management
13-Aug-2015 by Mariona B, Hotel Management
Dear Ryder, Thank you very much for rating us on this site, we hope to have the pleasure of welcoming you back again in the next future! Best regards, Management