Ratings based on 38 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
76% of guests recommend
4.3 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
Recommended
for Families
by Carol from Strathcarron

Felt let down

Posted 23-Oct-2015 on Hotels
An October break. Staff on reception were friendly and helpful. Housekeeping was good. The food was very good with chef service excellent. Entertainment was good and the Dutch chap leading activities was most friendly and helpful. The only niggle was the restaurant staff their service varied from very good to ride and unfriendly. Our holiday was really almost spoilt and one of our party felt almost bullied by a waiter. Another of our party was most frustrated by the inconsistency of service offered by the restaurant staff. This is a large hotel and would have had a better rating from us if our treatment by the restaurant staff had been friendlier and customer centeredness. The holiday was expensive and I don't mind paying a bit more but did expect the service to reflect the charge. The room was also less than what I had expected with nowhere in the bathroom to put toiletries. With no balcony and nowhere to air towels , or even hang the bathroom towels to dry other than two books and no chairs in the bedroom. We. Had a ground floor room with no view and it was really noisy from 7am with deliveries. Certainly not what we expected from the photograph or description on the website.
Comment from Hotel Management
28-Oct-2015 by Joan Sastre, Hotel Management
Dear Carol, Thank you very much for sharing with us your review, we would like to meet high quality standards, and to know your feedback is very important for us. We're so sorry that you felt let down, to have a good customer care is our daily aim, and we're unhappy that we failed in your case. I will share your review with the restaurant manager in order to keep improving our services. We will be so glad if you decide to visit us again in the future. Best regards, Management FERGUS Style Pollensa Park Spa
3 out of 5
Recommended
for Families
by julie from Hørsholm

Efterår på Mallorca

Posted 18-Oct-2015 on Hotels
efterårsferie med 3 generationer. Billeje et must for at komme rundt til flotte dele af øen. Meget turistet område. Hotellet ok, lidt slidt, Wi-Fi meget ustabil, maden meget engelsk.
Comment from Hotel Management
28-Oct-2015 by Joan Sastre, Hotel Management
Dear Julie, Thank you for rating us, and for posting your comments, we hope we'll have the pleasure of welcoming you back again in the future. Best regards, Management FERGUS Style pollensa Park Spa
3 out of 5
by A verified traveller from UK

Returned to pollensa park after 30/35 years

Posted 17-Sep-2015
Pros: Hotel was very carefully designed for low maintenance and with a view to operate with minimum staff number.
Cons: Short on home comforts. Dining room system too rushed, staff mad people clearing tables and shouting to each other, Food not hot and repetitive.
Location: No problems. Pool area design old fashioned, needs complete redesign. Why do animation staff need to shout scores , we are not babies.
We had a good holiday in a very clean and well managed hotel.
Comment from Hotel Management
27-Sep-2015 by Mariona B, Assistant Manager, Hotel Management
Dear Joseph, Thank you very much for your review. We read carefully your comments and take note of them, we want to meet high quality standards and for that reason your feedback is very important to us. We hope we will have the pleasure of welcoming you back again very soon. Best Regards,
3 out of 5
by A verified traveller from Stockport

Nice enough but few flaws!

Posted 27-Aug-2015
Pros: Some great staff and checkin/out was quick and painless.
Cons: All hotel room doors are of a poor design, had to be slammed to be closed, not great when you just get to sleep and next door come back!
Location: 2 minutes from the beach and numerous restaurants within 2 to 10 mins stroll.
Hotel room was clean but not much space! Three of us but zero space other than the beds so nowhere to sit other than on/in the beds! Door to balcony did not feel secure, only locked at the bottom and not the top or middle! Some of the hotel staff were great, friendly and helpful but some were almost rude to the point they should not be customer/guest facing.
Comment from Hotel Management
30-Aug-2015 by Mariona B, Hotel Management
Dear Jason, We appreciate the time spending on sharing your opinion after your holiday time in our hotel. We take note of your suggestions to keep improving our services and facilities. We hope to have the pleasure of welcome you back again in the next future. Kindest regards, Management
2 out of 5
by A verified traveller from Bordeaux

Hôtel 4 étoiles.

Posted 24-Aug-2015
Pros: Voir commentaire ci-dessus
Cons: Voir commentaire ci-dessus
Location: Voir commentaire ci-dessus
Hôtel d'une quarantaine d'année ayant subit des rénovations situé proche de la plage mais un peu éloigné du centre ville (10-15 mm à pied). L'hôtel se présente comme un 4 étoiles. Les prestations ne sont pas à la hauteur attendues pour un 4 étoiles. Tarif élevé pour une chambre bruyante, ronronnement dût au groupe froid en toiture et extérieur. Climatisation de la chambre sous dimensionnée et un fraiseur en guise de frigidaire (pas top). Utilisation du coffre-fort payante 36€ pour 9 jours, pesées des valises payante 1€ par valise (pas top également). Ascenseurs encombrés lors des heures de repas qui vous oblige à prendre les escaliers (pas marrant quand vous êtes au 8ème étage. SPA agréable et bien tenu, prévoir l'achat d'un bonnet de bain pour 3€, salle de fitness avec équipements non entretenus. L'ensemble faisant partie des prestations de votre séjour hors bonnet de bain. Le personnel très accueillants et à votre écoute. Conclusion : Tarif des chambres élevées sachant que la quasi-totalité des chambres possèdent une vue mer, (pas utile prendre l'option qui est très coûteuse par jour sur le site).
Comment from Hotel Management
09-Sep-2015 by Mariona B, Hotel Management
Chers clients, Nous vous remercions d'avoir pris le temps de nous écrire à la suite de votre séjour avec nous. Merci beaucoup pour vos commentaries à propos du personnel. Nous sommes désolés que certains points de la prestation n’aient pas été tout à fait à la hauteur de vos attentes, mais la grande majorité des clients réguliers (et ils sont nombreux) sont agréablement surpris par les améliorations qui ont été apportées cette année. Nous prenons note de vos observations pour continuer à améliorer nos services. Cordialement, La Direction de l'Hôtel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel and very helpful staff

Posted 17-Aug-2015
Pros: Popular for cyclists and great location if you like the beach.
Cons: Better internet would be useful
Location: 10-15 mins walk from the town centre. Great beach is only 100m. Great for cycling and you can hire bikes from the PCH shop opposite.
Stayed here many times and its always been a great experience. Staff are extremely helpful and always a good variety of food in the restaurant.
Comment from Hotel Management
17-Aug-2015 by Mariona B, Hotel Management
Dear Mark, Thank you very much for your nice comments! It is a motivation for our team to receive your positive feedback, it help us to make things better! We will be very pleased to welcome you back again on your next visit! Best regards, Management
3 out of 5
Recommended
for Getaway With Friends
by A verified traveller

Falta de cuidado en las instalaciones

Posted 17-Aug-2015 on Hotels
Regular....
Comment from Hotel Management
03-Sep-2015 by Joan Sastre, Hotel Management
Estimado cliente, Gracias por su voto y por compartir con otros viajeros su opinión sobre nuestro hotel. Lamentamos no saber cuales son las instalaciones con falta de cuidado. Durante este pasado invierno hemos hecho una reforma prácticamente integral en todo el hotel, habitaciones, restaurantes, bar y zonas comunes. Esperamos en su próxima visita poder satisfacer mejor sus necesidades, Un cordial saludo, La Dirección del hotel.
3 out of 5
Recommended
for Getaway With Friends
by Gabriela from Mexico

No se compara el precio con la calidad del servici

Posted 16-Aug-2015 on Hotels
Un elevador siempre estaba fuera de servicio. Y en la habitación no cambiaban toallas ni renovaban lo utilizado. La ubicación no esta mal, pero el precio no es comparable con el servicio
Comment from Hotel Management
20-Aug-2015 by Joan Sastre, Hotel Management
Estimada Gabriela, Gracias por su voto. Rogamos disculpe las molestias por el paro de uno de nuestros tres ascensores mientras usted estaba alojada. Nos consta que afortunadamente el ascensor pudo ser arreglado por el servicio técnico al día siguiente. En cuanto al servicio de toallas, son cambiadas diariamente si usted así lo solicita como informan los carteles en las habitaciones. Sólo hace falta dejar las toallas que desee reemplazar apoyadas en el suelo del baño y estas serán renovadas cuando se limpie la habitación (a diario). Atentamente, La Dirección
3 out of 5
Recommended
for Families
by A verified traveller

nice hotel close to the beach

Posted 03-Aug-2015
Pros: It's cleanliness
Cons: Maybe a few more facilities in the room.
Location: Great location, minutes walk from a great beach and shops. A little bit further to the restaurants but a lovely walk to do each evening.
The hotel was very clean and the the staff very helpful. Most of the families staying were all inclusive. Although we just had breakfast there was a vast choice of freshly cooked produce.
Comment from Hotel Management
14-Aug-2015 by Mariona B, Hotel Management
Dear guest, Thank you for posting a review after your stay in our hotel. We hope to have the pleasure of welcoming you bavk again in the next future! Kind regards, Management
5 out of 5
Recommended
for Families
by Stuart

A great place to stay!

Posted 31-Jul-2015 on Hotels
Rooms are spacious, spotlessly clean with great aircon. Staff are very helpful and friendly. Food is good with plenty of choice to suit all pallets. With only a 5 minute walk to the beach. A great place to stay!
Comment from Hotel Management
13-Aug-2015 by Joan Sastre, Hotel Management
Dear Stuart, Thank you for sharing you opinion and for rating us with top marks! We will love having you back again! Kindest regards, Management