Ratings based on 46 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
68% of guests recommend
4.3 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from normandie

Personnel accueillant. Hôtel proche de la plage.

Posted 08-Aug-2016
Idéal pour une semaine de repos. Personnel de l'accueil à l'écoute des demandes. Buffets variés. Animations pour les enfants mais à revoir pour les adultes.
Comment from Hotel Management
18-Aug-2016 by Luis C., Hotel Management
Dear mya, Many thanks for spending part of your time in sharing such positive review about us. It is a pleasure to know that you and your family had a fantastic time with us, we are glad to read that you enjoyed our gastronomy and the service given by all of our staff. We would love to have you back soon. Best regards Management FERGUS Style Pollensa park SPA
4out of 5
by A verified traveller

Posted 04-Aug-2016
Lovely hotel great location, good selection of food would always find something to eat.could do with more bar staff long queues waiting to be served.
Comment from Hotel Management
18-Aug-2016 by Luis C., Hotel Management
Dear Guest, We appreciate the that that you spent part of your valued time in rating us through Expedia. It is really satisfying to know that you had the opportunity to enjoy that much your stay in our hotel, nevertheless we are sorry to know that the bar service did not fully meet your expectations, we will consider your comments because they will be helpful to improve in the future. Best regards Management FERGUS Style Pollensa Park SPA
3out of 5
by A verified traveller from Near Blackpool

Family Hotel close to the beach

Posted 13-Jun-2016
Pros: Staff know me so I get a welcome Refurbishment really nice very comfortable. Fridge in bedroom great addition
Cons: House wine. Tea and coffee facility in bedroom. Iron and ironing board in bedroom. Monitoring cleaning in bedrooms
Location: Very close to beach. Restaurants and cafes with entertainment in the same street including one well known for very good tribute acts.
School holidays so very full lots of activities for the children entertainment every evening. As mature person on half board not the best time to holiday.I have stayed at this hotel many many times. Surprised at the number of changes totally modernised throughout bedrooms and public areas very nice very comfortable. Downside -hotel geared to all inclusive customer. Silly prices in the bar for none inclusive customers and for not very nice drinks. Wine I usually buy in dining room 12E now 24E to me 12E to inclusive customer. House wine undrinkable to me but on tap for all inclusive. Bedroom cleanliness generally good but things missed. E.g. glass for use when cleaning teeth never cleaned or changed. Surfaces cleaned around items rather than total clean. Balcony never touched. Staff helpful and available and most will go that extra mile. Personally prefer hotel out of season April/May or October.
Comment from Hotel Management
05-Jul-2016 by Luis C., Hotel Management
Dear Pauline, Thank you so much for spending part of your time in writing such a detailed review about your stay in our hotel. We love to hear from one of our returning guests and that is why we are deeply saddened to know that your stay did not meet your expectations. We are a little bit surprised about the complaints regarding the house wine and the room cleaning because those are not really usual, we will take your comments and will investigate if more issues are reported, thank you very much for this feedback. Even if there is no iron in the rooms, we have a laundry & ironing service available for our customers; in any case we will keep and consider your suggestions to improve in the following years. We hope that his inconveniences do not deter you form coming again because we love having you back. Best regards Management FERGUS Style Pollensa Park SPA
2out of 5
by A verified traveller from München

Nichts grandioses

Posted 05-Jun-2016
Pros: Der Strand
Cons: das Essen, die Sauberkeit der Zimmer
Hotel ist voller alter Engländer, entsprechend ist das Essen.
Comment from Hotel Management
18-Jun-2016 by Luis Clar, Hotel Management
Lieber Peter, Danke dass Sie uns mitgeteilt haben wie Sie Ihren Aufenthalt bei uns fanden. Wir sind wirklich traurig, dass Ihr Aufenthalt nicht den Erwartungen entsprochen hat. Ihre Meinung über das Essen und die Sauberkeit des Hotels sind etwas überraschend, weil dem Großteil unserer letzten Gäste der Arbeit des House-keepings und die mediterrane Küche, die im Buffet Restaurant serviert wird, gefallen hat. Wir würden uns freuen Sie noch einmal als Gast bei uns begrüßen zu dürfen um ihre Meinung über das Hotel zu ändern. Mit freundlichen Grüßen, Management FERGUS Style Pollensa Park SPA
4out of 5
by Martin from Brighton

Good budget option for Puerto Pollensa

Posted 11-May-2016 on Hotels
Hotel recently refurbished, and decent value for the budget traveller. Excellent for cyclists, with free lockable bike storage and tools etc. Tip: if staying half board go to reception and upgrade to the black wristband, which gives unlimited free drinks (from self-service taps) in the restaurant for EUR4 per night.
Comment from Hotel Management
09-Jun-2016 by Joan Sastre, Hotel Management
Dear We really appreciate that you give us your opinion about your stay through Expedia. We are glad to know that loved the fresh air that the refurbishments have given to our hotel and it is a pleasure to read that you enjoyed our cyclist facilities and our special black wristband service. We would love to have you back. Best regards Management FERGUS Style Pollensa Park SPA
4out of 5
by A verified traveller from great britain

Modern, very clean hotel right near the beach.

Posted 08-May-2016
Pros: Cleanliness and modern style.
Cons: Welcome pack, bottle of water, tea coffee making facilities in the room.
Location: Great location, so near to lovely beach, restaurants and bars and the gorgeous port.
Lovely hotel, unfortunately no earlier check in than 2pm however staff were very accommodating. Once in the room, it was very clean and well designed, however there was no welcome pack, water or tea coffee facilities which just would have made things more comfortable and convenient. Shower was a bit weak, but we always had plenty of piping hot water. We stayed with bed and breakfast and the breakfast was always very good, lots of choice and again staff very helpful. The walls were very thin and we never got to sleep in in the mornings as it was so noisy! Overall though good place to stay for a long weekend and the spa is well worth a visit!
Comment from Hotel Management
06-Jun-2016 by Luis Clar, Hotel Management
Dear Eleanor, Thank you for sharing your opinion about your recent stay with us and the Expedia community. We are proud to read that you have had a good holiday with us, we will take note of your suggestions and will try to improve every year to make your stay even better if you decide to return, we would like to point out that the official check in time in 14:00, if we have your room available as a courtesy of the hotel we would have let you in before the official schedule but it was not possible at that time. We are happy to know that you enjoyed our SPA, our breakfast and the location of the hotel next to the beach and the city centre. We would love to have you back Best regards Management FERGUS Style Pollensa Park SPA
4out of 5
by Chwan

Good food, clean and well priced

Posted 13-Apr-2016 on Ebookers
Hotel was clean with ample free parking. The food was faultless with plenty of choice. Rooms were clean and basic. We were all inclusive and my only gripe was that the staff were quite cagy with drinks at the bar giving out one at a time to each person which meant all 3 of us had to get up to go to the bar although it was obvious the drinks were for 3 all includive customers. Also at dinner time the staff always had to be stopped and asked when passing to get drinks. This minor issue may also be due to the hotel being busy and full on our stay. It would not put me off staying here again.
4out of 5
by A verified traveller

Good hotel for cyclists and holiday makers

Posted 31-Mar-2016
Pros: Cycle storage facility, helpful staff, quiet. Good food. Beach and bars close by. Bus stop outside hotel.
Cons: Very poor coffee
Location: Cycling. Visits to pollenca, alcudia and mountains. Also just relaxing by pool.
Coffee needs to improve. Everything else was good and will return to this hotel later in the year
Comment from Hotel Management
18-Apr-2016 by Luis Clar, Hotel Management
Dear Guest, Thank you for sharing you opinion about your recent stay in our hotel with the Expedia community. We are glad to read that you had a good holiday with us, will take note about your suggestions and will try to improve in the following years. We will love having you back. Best regards Management FERGUS Style Pollensa Park SPA
3out of 5
by Carol from Strathcarron

Felt let down

Posted 23-Oct-2015 on Hotels
An October break. Staff on reception were friendly and helpful. Housekeeping was good. The food was very good with chef service excellent. Entertainment was good and the Dutch chap leading activities was most friendly and helpful. The only niggle was the restaurant staff their service varied from very good to ride and unfriendly. Our holiday was really almost spoilt and one of our party felt almost bullied by a waiter. Another of our party was most frustrated by the inconsistency of service offered by the restaurant staff. This is a large hotel and would have had a better rating from us if our treatment by the restaurant staff had been friendlier and customer centeredness. The holiday was expensive and I don't mind paying a bit more but did expect the service to reflect the charge. The room was also less than what I had expected with nowhere in the bathroom to put toiletries. With no balcony and nowhere to air towels , or even hang the bathroom towels to dry other than two books and no chairs in the bedroom. We. Had a ground floor room with no view and it was really noisy from 7am with deliveries. Certainly not what we expected from the photograph or description on the website.
Comment from Hotel Management
28-Oct-2015 by Joan Sastre, Hotel Management
Dear Carol, Thank you very much for sharing with us your review, we would like to meet high quality standards, and to know your feedback is very important for us. We're so sorry that you felt let down, to have a good customer care is our daily aim, and we're unhappy that we failed in your case. I will share your review with the restaurant manager in order to keep improving our services. We will be so glad if you decide to visit us again in the future. Best regards, Management FERGUS Style Pollensa Park Spa
3out of 5
by julie from Hørsholm

Efterår på Mallorca

Posted 18-Oct-2015 on Hotels
efterårsferie med 3 generationer. Billeje et must for at komme rundt til flotte dele af øen. Meget turistet område. Hotellet ok, lidt slidt, Wi-Fi meget ustabil, maden meget engelsk.
Comment from Hotel Management
28-Oct-2015 by Joan Sastre, Hotel Management
Dear Julie, Thank you for rating us, and for posting your comments, we hope we'll have the pleasure of welcoming you back again in the future. Best regards, Management FERGUS Style pollensa Park Spa