Stay away. The worst experience in Mallorca !!!
Posted 09-May-2016 on Hotels
We checked-in around 30 min. First there was a problem that "the system didn't recognise my wife's ID", after that we were waiting because our receipt was printed wrong, when we were waiting for new receipt the guy started to serve others from the queue and after 10 min he realised that we are waiting for new receipt and he took this wrong squeezed receipt from the trash and gave us. Next day was better.
We supposed to check out till 12am so at 9.30am we went out leaving everything in the room, when we came back at 10.30am the door card didn't work, so we asked cleaning lady to open the room, she told us that she can't do it but she called the reception, they wanted us to come to the main reception 500m in heavy rain "because it's their procedure"!! When we were totally wet in the reception they told us "our system shows that your card is correct" and they expected that we should go back to our room and check it again. When we were totally frustrated and told what we think about this situation they told us "it's not a hotel" (meaning that we shouldn't expect to much). Finally they extend our checked out deadline but in very unpolite way like we were to damanding, we just wanted to get back our things from the room. We came back in heavy rain to our room, the card was finally working (they could do it by phone easily, in the reception nobody asked for our ID, earlier they told us that we have to go to the reception because it's their procedure)