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Reviews of Apartamentos Roc Portonova

3 out of 5
Apartamentos Roc Portonova
Paseo del Mar 2, Palma Nova, Calvia, Mallorca

Reviews

7.2

Good

Rating 10 - Excellent. 100 out of 538 reviews" "
Rating 8 - Good. 214 out of 538 reviews" "
Rating 6 - Okay. 147 out of 538 reviews" "
Rating 4 - Poor. 55 out of 538 reviews" "
Rating 2 - Terrible. 22 out of 538 reviews" "

6.8/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Nelson

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very good location. Poor conditon of the room I got.Old and Delapidated. Pictures on thr website were not exactly the actual condition of the property. Expedia should improve in this area too.
Stayed 3 nights in Oct 2023
Response from Roc Portonova on 3 Nov 2023
We extend our heartfelt apologies for any disappointment you may have experienced during your recent visit. Your feedback is of utmost importance to us, as it serves as a valuable resource for our ongoing efforts to enhance our service and ensure the utmost satisfaction of our customers.Rest assured, we will thoroughly assess your comments and scrutinize the details of your case to pinpoint areas where we could have provided a better experience. We genuinely hope that you will grant us the privilege of welcoming you back in the future. This would afford you the opportunity to witness the positive changes we've implemented and enjoy an experience that fully meets your expectations.We are grateful for your continued trust in us and eagerly anticipate the pleasure of your return.

4/10 Poor

Perla Judith

Travelled with family
Disliked: Amenities, property conditions & facilities
Ok so super chill area. The places itself is super old , old carpet , old kitchen , old closets old space . TV is smaller than my even television. The place has no furniture . Cracked tiles old carpet , old bathrooms . Stains on walls doors, bathrooms , fridge its old dear god where are these reviews coming from. Staff is nice but this place is deteriorating In Front of their eyes . Old and decripet The shinning called they want their location back . Good grief !!
Stayed 2 nights in Oct 2023
Response from Roc Portonova on 3 Nov 2023
We extend our heartfelt apologies for any disappointment you may have experienced during your recent visit. Your feedback is of utmost importance to us, as it serves as a valuable resource for our ongoing efforts to enhance our service and ensure the utmost satisfaction of our customers.Rest assured, we will thoroughly assess your comments and scrutinize the details of your case to pinpoint areas where we could have provided a better experience. We genuinely hope that you will grant us the privilege of welcoming you back in the future. This would afford you the opportunity to witness the positive changes we've implemented and enjoy an experience that fully meets your expectations.We are grateful for your continued trust in us and eagerly anticipate the pleasure of your return.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Lot of maintenance issues. The mattress so uncomfortable. The standard of the cleanliness is not so high. Excellent location. Breakfast is it's good. It's worth for the price. I could recommend to my friend. The room needs little bit up to date.
Stayed 4 nights in Oct 2023
Response from Roc Portonova on 19 Oct 2023
We extend our heartfelt apologies for any disappointment you may have experienced during your recent visit. Your feedback is of utmost importance to us, as it serves as a valuable resource for our ongoing efforts to enhance our service and ensure the utmost satisfaction of our customers.Rest assured, we will thoroughly assess your comments and scrutinize the details of your case to pinpoint areas where we could have provided a better experience. We genuinely hope that you will grant us the privilege of welcoming you back in the future. This would afford you the opportunity to witness the positive changes we've implemented and enjoy an experience that fully meets your expectations.We are grateful for your continued trust in us and eagerly anticipate the pleasure of your return.

6/10 Okay

Olayemi

Travelled with family
Stayed 8 nights in Jul 2023
Response from Roc Portonova on 14 Aug 2023
Thank you for taking the time to rate us. We are thrilled to hear that you enjoyed your experience and we can't wait to have the opportunity to serve you again soon!

10/10 Excellent

Romualdas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good for stay with childrens.
Stayed 4 nights in Aug 2023
Response from Roc Portonova on 14 Aug 2023
Thank you for taking the time to rate us. We are thrilled to hear that you enjoyed your experience and we can't wait to have the opportunity to serve you again soon!

4/10 Poor

Lidia

Travelled with family
Disliked: Cleanliness, room comfort
The experience was not good The refrigerator did not work properly It is very old and no well maintained . It needs more Maintainance And cleaning .
Stayed 3 nights in Jul 2023
Response from Roc Portonova on 18 Jul 2023
First of all, thank you for visiting us and for leaving your review. We are sorry to hear that we didn't succeed your expectations. Our priority is that our clients enjoy their stay and have a wonderful time, so we apologize if it wasn't like this. We appreciate that you let us know where we can improve. We will do our best to improve and hope you give us another opportunity as we are sure you will enjoy it!

6/10 Okay

edgar

Travelled with family
Disliked: Amenities, property conditions & facilities
Property needs a completed update. Not to many amenities. Unfortunately we can not enjoy the great view that we requested by the time of reservation. In general we expended a great time in Mallorca. The area around the hotel was fabulous, the beach was ok, great restaurants and safe.
Stayed 13 nights in Jun 2023
Response from Roc Portonova on 11 Jul 2023
Thank you for your feedback, Edgar. We will take it into account in order to improve and hope you had a nice stay with us.

6/10 Okay

donald

Travelled with family
Stayed 5 nights in Jun 2023
Response from Roc Portonova on 5 Jul 2023
Thank you, Donald, we would have appreciated some feedback regarding your rating in order to improve. We hope, overall, you had a nice stay with us!

8/10 Good

Allister

Travelled with family
Liked: Cleanliness, room comfort
Nice stay, rooms were reasonable, breakfast buffet was really good with a good selection. Amenities were good such as the pool and activities. Staff were very helpful
Stayed 4 nights in Jun 2023
Response from Roc Portonova on 12 Jun 2023
Thank you so much, Allister! We hope to see you back again soon!

6/10 Okay

Marilena, littleton

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Location is good.
Stayed 5 nights in May 2023
Response from Roc Portonova on 6 Jun 2023
We couldn't be happier with your rating! It's wonderful to hear that you enjoyed your experience with us. We eagerly await your next visit, ready to create more incredible memories together!

10/10 Excellent

Felix

Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2023
Response from Roc Portonova on 11 Apr 2023
Muchas gracias por dejarnos su reseña positiva. ¡Hasta la próxima!

10/10 Excellent

Gints

Travelled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Feb 2023
Response from Roc Portonova on 3 Mar 2023
Thank you so much! Come back soon!

8/10 Good

Verified traveller

Travelled with group
Liked: Room comfort
Stayed 4 nights in Feb 2023
Response from Roc Portonova on 3 Mar 2023
Thank you!

8/10 Good

NOUREDDINE

Liked: Cleanliness
Is beautiful location.
Stayed 7 nights in Feb 2023
Response from Roc Portonova on 27 Feb 2023
Thank you so much! We hope to see you again soon!

8/10 Good

Katarzyna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities
It was nice, clean but need some work :) staff was amazing :)
Stayed 4 nights in Feb 2023
Response from Roc Portonova on 22 Feb 2023
Thank you so much for your review! We take into account your feedback and will be undergoing some renovations soon to improve our facilities and assure the best stay for our guests! :)

10/10 Excellent

Rik

Travelled with group
Liked: Amenities
Spacious apartment great location and good value.
Stayed 4 nights in Nov 2022
Response from Apartamentos Roc Portonova on 16 Nov 2022
Hello Rik, thank you very much for your visit and for your positive feedback. We're glad to hear you liked our location and hope to welcome you again in the future!

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness
Stayed 3 nights in Aug 2022
Response from Apartamentos Roc Portonova on 6 Oct 2022
Hello,Thank you for leaving your review. We would appreciate if you could let us know where we can improve as this will help us for the future!

4/10 Poor

Muhammad Anas

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
No Air Condition
Amenities says that Air Condition is included and that was one of the reasons we booked this. Although Air Condition was not working. We complained everyday about it and staff said they would fix it. On our checkout, they accepted that there is a fault in AC in entire hotel.
Stayed 4 nights in Aug 2022

6/10 Okay

Colleen

Travelled with family, Travelled with family and small children
If you get a pool/sea room, the views are amazing. Staff are helpful esp David. Pool is nice and surrounding area is great. However, first room was very smelly and needed some repair wok and the corridors are in a poor state. Plus we were first put in a room that wasn’t suitable for 4 people as there were only 2 single beds and 1 single pull out bed despite booking a room for 4. They brought another camp bed and after 4 days we were moved to a better room when it became available. The smell in the previous room was unbearable and despite them looking into the air conditioning where the smell was coming from they couldn’t rectify the situation. It’s very reasonably priced and in a superb location and the communal areas are nice but a revamp is necessary.
Stayed 8 nights in Jul 2022

8/10 Good

Helen

Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2022
Response from Roc Portonova on 31 Aug 2022
Thank you for your positive review!

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, room comfort
Birthday celebration
We were a group of 17 women ranging from ages 19 to 62 years old, and none of us had a moan about anything, clean, beds were comfy, views were brilliant, close to beach, shops and restaurants, not noisy at all at night, pool was kept immaculate. Toilets by pool were kept clean through out the day, staff were polite and helpful
Stayed 5 nights in Jun 2022
Response from Roc Portonova on 16 Aug 2022
Hello Julie, Thank you for choosing Roc Portonova for your special holidays and for leaving such a wonderful review. We are really happy to hear that you had a fabulous time with us. We are looking forward to seeing you again in the future!

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, room comfort
Great stay
Great location, friendly staff, good value.
Stayed 3 nights in Jun 2022
Response from Roc Portonova on 16 Aug 2022
Hi Andrew, Thank you for staying at Roc Portonova and for leaving your positive review. We hope you visit us again soon!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Less than ok
Noisy one night. Mosquitoes can enter the room. The floor was not nice. Hotel parking although empty needs extra payment. Staff was great.
Stayed 4 nights in May 2022

6/10 Okay

Darren

Travelled with family
Great location. Friendly staff. In desperate need of a refurb the rooms and public areas need updating. Would stay again.
Stayed 9 nights in Apr 2022
Response from Roc Portonova on 11 May 2022
Good morning Darren, Thank you for choosing Roc Portonova for your holidays in Mallorca and for leaving your kind review. We will take note of your comment as it will help us to improve. See you again soon!

8/10 Good

Samantha

Travelled with family
Liked: Room comfort
Great value for money, need to work on staff
The hotel was great value for money. Its in a brilliant location close to shops bars etc. Its quite dated but expected this for the price. Its a shame the down sides of the stay could easily be rectified. The man on reception was the most miserable man I've ever met. He refused us table tenis bats at 10pm as it was too late! My 6 year old daughter was disappointed! I also had to go to reception to ask for extra sheets as the sofa bed wasn't made up - to be huffed and puffed at and told the hotel is full! There was a lifeguard at the outdoor pool which rarely had anyone in, but the indoor pool was always busy with no lifeguard! For the price i would recommend this hotel, they just need to sort the issues out ive mentioned
Stayed 3 nights in Apr 2022
Response from Roc Portonova on 11 May 2022
Good afternoon Samantha, Thank you for choosing Roc Portonova for your family holidays in Mallorca and for taking the time to give us your review. Our main aim is to make you feel like if you where at home and we are sorry that you didn't feel that way, we apologize for any inconvenience caused and have taken measures in this matter. We hope you still enjoyed your stay and look forward to your return visit in the future! Best regards, Roc Portonova

10/10 Excellent

Carmell

Stayed 7 nights in Mar 2022
Response from Roc Portonova on 11 May 2022
Thank you Carmell!

10/10 Excellent

Sonja

Stayed 6 nights in Feb 2022

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2021
Response from Roc Portonova on 29 Oct 2021
Thank you so much Patricia for visiting us and for leaving us your positive feedback!

4/10 Poor

Thorsten

Disliked: Cleanliness, room comfort
Stay away from this Dump
The property is very dated and not maintained very well. The apartments have so many problems, wouldn’t know where to start. The pictures are misleading nothing is new. The kitchen is a disgrace, dirty, no cleaning material, no towels, no coffee maker, warped Potts and pans. The Floor tile is cracked in all rooms, closet and cabinet doors don’t close as they are warped, musky old stale smell in the entire building. I would not pay more than 10 bucks a Night, this Place is a complete rip off at 65 euros a night. I can not find a single good thing to say about this property. We had booked 8 nights and only stayed the first and the last night as it was too disgusting to be in that place . Complete waste of money.
Stayed 7 nights in May 2021
Response from Hotel Roc Portonova on 20 Jul 2021
Good afternoon Thorsten, First of all, thank you very much for choosing Roc Portonova for your holiday in Mallorca and for taking the time to give us your feedback. We are sorry to hear we didn't meet your expectations, we will take your comments into consideration and try our best to improve. We do have to mention that our pictures aren't misleading and our rooms are as you see in the images. Once again we apologize, and really hope you give us another chance and visit us again! Best regards, The Roc Portonova team

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, room comfort
Great location and size of apartment.
Perfect location. Pool was great and a few mins from the beach. 5 mins walk from restaurants and bars. Kids spent most of the time in the pool. Pool and Pool bar open as usual. I have no complaints, the apartment was in need of decoration and updating, however it was clean. Locks very flimsy on patio doors, but as i had the safe - it was not a huge concern.
Stayed 3 nights in Jul 2020
Response from Toni on 28 Jul 2020
Thanks for your feedback. We are glad you enjoyed your stay.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
My booking on expedia said i was getting a 2 bedroomed apartment for 6 people for our family of 4. We arrived and was given a 1 bed apartment, i complained and was given a 2 bedroomed apartment with only 3 beds. I was very embarrassed to complain again but was finally given a 2 bedroomed apartment with 4 beds. So we could all have a bed to sleep in but these are the things that make it such a horrible place to stay: 1. The room smells terrible - like cigarette smoke and bleach 2. The curtains have burn holes in them 3. The blankets have burn holes in them 4. The towels are hard, stained with brown marks and have holes in 5. Many of the floor tiles throughout the apartment are cracked 6. The bathroom sink is cracked in multiple places 7. The view out of all windows is of walls which is so sad as we are right on the beach 8. The pans are misshapen which means they don’t work on the electric hob 9. I can’t open the balcony door without a great deal of force and grating noise and it doesn’t close properly 10. None of the internal doors fit their spaces so drag along the floor and can’t be opened or closed properly 11. There are no bedside lights so you either have big harsh main lights or darkness 12. There are ants everywhere..in the kitchen, on the dining table, the beds, all over the bathroom. 13. The airtex ceiling is broken and black in many places 14. The microwave is all cracked and filthy 15. The swimming pool changing room had poo on the floor
Stayed 5 nights in Dec 2019

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Helpful and knowledgeable on tours and where to go and how to get to places. Booked us tours too. Place was excellent value for money. Couldn’t have been closer to the beach front, shops, restaurants and public transport links.
Stayed 10 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We found it very grubby and run down. The rooms were in very poor condition overall with mould and very poor finishings and cleanliness. The noise levels in the hotel was really bad but probably due to the large gaps at all door, including the balcony sliding door which allowed the army of ants to engulf the room on a regular basis. Overall very poor and essential ruined our holiday in Palmanova.
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Great location and big apartment, but it was super old (to the point it was hard to close the bathroom door). It was dirty and had other people's hair everywhere. Everything is charged extra and we had to buy even the soap for the dishes (wouldn't hurt to provide this to the guests).
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019

10/10 Excellent

Louisa, Manchester

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very accommodating, friendly helpful. Will go the extra mile for comfort and to please guests at no extra cost l. I.e they upgraded our room no extra cost. As a loyal guest room after checkout due to an issue we had they allowed us to keep another room free of charge until it was convenient for us.
Stayed 5 nights in Jul 2019

6/10 Okay

Jacquese

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The smell in the room was horrible. The electricity kept going out and the front desk staff weren’t the friendliest.
Stayed 3 nights in Apr 2019

2/10 Terrible

Margaret

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Brian, Sunderland, UK

Travelled with group
Liked: Cleanliness, staff & service, amenities
The location is excellent, just the width of the quiet road from the marina and beach. the pool was fine and there were always plenty of free loungers. The rooms/kitchen were well equipped with plenty of towels, microwave, toaster etc The guy on reception when we arrived was excellent. Overall great value for money.
Stayed 3 nights in Jun 2019

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Cheap and cheerful. Great location opposite fantastic beach. Apartments very basic and in desperate need of modernisation. Very faded. However, we still had a great holiday!
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Friendly staff with fantastic views. Could do with an update in some areas. But was clean. Would stay again.
Stayed 7 nights in Apr 2019

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Hotel
Old hotel, definetely will not come back to this hotel. The apartment was dirty and I had to called somebody to clean it. A lady went inside the apartment and she sweeped the floor 15 seconds and that's all. I had to leave the hotel on the same day I came. Very disappointed. Pictures are not the same as the website. The only good about it was the receptionist man, Fernando was excellent and he apologised for everything.
Stayed 5 nights in Jan 2019

8/10 Good

caroline

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Dated, but clean
As per previous reviews, it is dated, but did the job for us. Well run and good location
Stayed 1 night in Oct 2018

8/10 Good

Meabh

Great location!
Extremely friendly staff, very hygienic pool, food, rooms etc. Rooms are slightly dated but we really only used it to sleep at night. Great location with absolutely outstanding view.
Stayed 3 nights in Sep 2018

10/10 Excellent

LO, Manchester

Liked: Staff & service, room comfort
Child friendly and helpful and friendly staff
Few faulty items but quickly resolved. Enjoyed staying there good environment and goi Location.
Stayed 5 nights in Aug 2018

10/10 Excellent

Nkeiru, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious house close to the beach
Great experience with hubby and kids, spacious house close to the beach. Well maintained and comfortable. Great and effective staff support too.
Stayed 5 nights in Aug 2018

10/10 Excellent

Kelly, bradford west yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large apartment great location
Great apartments , staff are brill, there is only a few staff running breakfast and the bar and they are lovely, they do what they can for you and are great with the kids, the lady that does entertainment with the kids is lovely , it’s only a small entertainment but the kids enjoyed it, if they had more entertainment on a lot more people would stick around at the bar on an evening as this was the only reason we went out, We arrived in palma at 7am check in isn’t until 2pm but the staff made sure our room was done up and ready for 11am which was great thank you for a pleasant stay and keep up the good work 👍
Stayed 6 nights in Jul 2018