Ratings based on 16 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
100% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from England

A nice Hotel close to the sea front and Restaurant

Posted 13-Jul-2016
Pros: We had a room facing the pool which we recommend to ask for. Hotel room was refurbished and rooms very clean with a nice shower and bath.
Cons: Help should be offered to guest for taking luggage to the rooms.
Location: Suggest a trip to Pollensa and Alcudia but be aware of pick pockets in Alcudia..
Received a friendly welcome and a glass of bubbly on arrival . On my wife's birthday a bottle of champagne and a fruit basket was left in our room. A very nice gesture and much appreciated.
5out of 5
by A verified traveller from Bristol

2nd Visit - Even Better

Posted 30-Jun-2016
Pros: All of it.
Cons: Really difficult to think of anything without being too picky - maybe keep the spa open in the evening?
Location: Fantastic location near to Pine Walk.
This is our second visit (our 1st was on day 1 of opening as the new Mar Senses). The room was superb, the hotel facilities excellent (gym and spa although we didn't use the spa) and wonderful staff who couldn't do enough to help. We stayed half board and really enjoyed the menus (fresh whole scampi was delicious). The Restaurant Manager (Javier) and Hotel Manager (Álvaro) in particular were very helpful and professional (quality, customer service and genuine in their communication). All the staff, the facilities, location and overall quality of this hotel will no doubt ensure we re-visit a 3rd time.
4out of 5
by A verified traveller from Dunstable

Nice apartments close sea front

Posted 13-Jun-2016
Staff friendly rooms good everything worked would go there again
4out of 5
by A verified traveller from Bristol

New / Refurbished Hotel

Posted 12-May-2016
Pros: The quality of the improvements, quality of the rooms, pool and general areas are excellent.
Cons: Maybe should have delayed opening for a couple of weeks?
Location: The location is superb, close to the beach, shops and restaurants. Puerto Pollensa is a wonderful venue.
Arrived on day 1 of opening after significant new building and refurbishment. Gym and Spa was not complete nor were some of the rooms. The heating system did not work. We were offered an alternative hotel by the manager (who was excellent) but decided to remain and glad we did. The changes to this hotel will be first class (it used to be the Oro Playa Hotel) but at the time of our arrival it was not completed. The quality of the rooms, pool area, restaurant and the soon to be built Gym, spa and junior suites will be excellent. I would give this hotel a couple of weeks to be completed after which it will become a very popular hotel in the area of Puerto Pollensa. The manager, restaurant manager, waiter and life guard all had first class customer care and did everything they could to improve our stay.
3out of 5
by Natalie from UK

Nice decor, not for self caterers

Posted 30-Sep-2015 on Hotels
You need to have a superior room here as the decor is much better, good furniture, comfortable bed but it's still not practical for self catering (no cooking utensils or anything to wash up with). The cleaning is fine when it's done but that isn't often enough in my opinion. Location is good. Go for a high room with mountain views. We booked late and got what we paid for but it wouldn't be our first choice.
4out of 5
by A verified traveller from London

Nice hotel with a few things to improve

Posted 28-Sep-2015
Pros: See above
Cons: See above
Location: 5 mins away from the beach, plenty of restaurants nearby, a supermarket 5 mins away as well (all walking distance).
Good experience with friendly staff. Good for families (travelled with 6-months old baby). Even though we were on the ground floor, we still had to lift the buggy up some stairs (which I think should be made easier for people who have buggies or are in pushchairs maybe). Entertainment every evening finishing at 10pm. Could hire baby related stuff such as a jumparoo, baby bath, steriliser, etc. Pool seemed a bit cold for baby to swim in but some parents still let their kids go in it (so that's at the parents' preference). The superior one-bedroom was ok for us. There was a kettle, microwave (good for sterilising bottles!), pans, plates, etc. There were a few (blood) stains on the bed sheets, bath mat and curtains so that's one thing that needs to be looked at by staff... Cleaning was carried out every day although it was quite limited (consisted in changing the towels from time to time).
4out of 5
by A verified traveller from Bristol

Perfect for families on a budget

Posted 04-Sep-2014
Pros: Its location: couldn't have been better. It was also super clean and the staff were excellent.
Cons: The food at the bar: very basic and not well-cooked, though we only ate there once.
Location: One street behind the Pine Walk and thus 1 minute from the beach; surrounded by super bars and restuarants: it has the perfect location.
We booked this 3 weeks in advance of travelling, following reading the mixed reviews. However, all we wanted was a reasonably priced (for August) clean, perfectly located room to sleep and have breakfast in along with a pool and some entertainement for our young son. This is exactly what we got and we have no complaints!
4out of 5
by samo from dunoon

Great location

Posted 14-Sep-2013 on Hotels
The receptionists were always very friendly and helpful. Hotel was close to pine walk, marina, restaurants and shops. Woud use this hotel again.
3out of 5
by Derek from Manchester

Great location, needs renovation basic accom

Posted 05-Aug-2013 on Hotels
A great place to stay. some rooms renovated not ours. Air con failed for 2 days after fault elsewhere attempts to fix lead to losing all top floor. Too hot to sleep wife and daughter spent night near pool & slept later on balcony on lilo. went to reception and asked for directors of mar hotel group spurred action air con men on site for 3 days. resetting each day and renewing some units. shame really could be fantastic place with money spent on it. . beach just over road though and restaurants along front as are pine walks good places very near Laroc & Coral and very good supermarket over road with bakery. choc au pans fantastic & still warm. Accom very basic but did the job With some TLC and no entertainment would be great. New sofa been required as creak may be better for little kids
4out of 5
by Ann from UK

Holiday Hotel

Posted 29-Jul-2013
Good location, friendly staff and clean. However a bit worn could do with bathrooms being re-fitted and the rooms updated.But overall good value for money.