The hotel is beautiful, the rooms are clean and tidy, good showers. All beds are just twins pushed together.
The pool is clean, and plenty of sun loungers including 4 cabanas - all just on a first come, first served basis.
The bar/restaurant was open for lunch and breakfast, but not open in the evening. We were not informed of this prior to arrival.
There was a lack of staff at the hotel. The only person there all day is the very lovely lady running the pool bar. We arrived at 1200 and the bar lady had to show us to our rooms.
The hotel is a gold rewards hotel, one of the reasons I booked it. It was about 1/3rd full, but as there was no front of house staff. I managed to speak to the receptionist on the 2nd day and was informed that they have never heard of gold rewards program and they do not offer upgrades (even though I checked and every type of room was available)
Unfortunately the hot water stopped working in our part of the hotel, and again due to the lack of staff, the only person to inform was the bar lady. It took 2 days to get fixed, so that was 2 days with no hot water and we weren’t offered anywhere else to shower - even though it wasn’t the whole hotel without hot water.
We also lost hot water for another day, som3 days in total. Never received an apology or explanation, as there were no staff.
I know we traveled during COVID and some changes were to be expected, but having no Front of house staff, and no hot water is very poor.