We arrived late evening and the man on the desk, was not very kind to us, very rude. Had to email a copy of booking to reception to prove who we was. The rest of reception staff was very good during our 2 weeks stay.
Our room was located near the main road right at bottom of the steps. Lots & lots of steps, only suitable for anyone who is very fit 140 steps from top floor to our room. Was very fit at end of our 2 weeks. We had a excellent sea view from our room window. The area we stayed in was very modern, newer part of resort. New modern electrics with lots of USB points and wall mounted TV. so it was worth walking down all the steps to get to our room. We only took the transport occasionally.
Restaurant - It is a bit disappointing when you first walk in, needs upgrading, redecorating. The staff in the restaurant did look after you, and food was very good standard. Some staff members did serve you most of the evening in different parts of resort, and they where very nice to us.
Did try the Greek Restaurant & La Carte Restaurant as well. The Resort was good value for the price which we paid 42% off, but some areas like main restaurant are not 5 star. There was some entertainment, but we would have liked more entertainment most evenings and in the main hotel bar next to reception.
Went down to the beach a few times, but it is a long walk down the hills in the heat, best to take the bus. local bus to Herakilion from the resort, it is in a remote area.